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Improving First-Call Resolution with Team Collaboration Technology

White Paper Published By: Citrix Online
Citrix Online
Published:  Jun 09, 2010
Type:  White Paper
Length:  9 pages

This new white paper examines key challenges facing customer support organizations and explores the many advantages of collaborative remote support, including ad hoc training, faster first-contact resolution and an improved customer experience.



Tags : 
citrix gotoassist, corporate remote support, customer service, loyalty rentention, desktop management, manager monitoring

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