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Knowledge Management: The Power of Leveraging Information

White Paper Published By: Soffront
Soffront
Published:  Aug 21, 2009
Type:  White Paper
Length:  5 pages

Companies are discovering that a Knowledge Management System (KMS) has grown from a nice to have concept, to a must-have asset in customer facing departments. Providing immediate answers to customers requires easy access to the important product and business knowledge of an organization. KMS makes that possible.



Tags : 
knowledge management, information management, knowledge base, product information management, pim, product knowledge, customer service, customer support, call center management, soffront

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