service automation

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Published By: CDW - NetApp     Published Date: Apr 07, 2016
A critical step in moving from a shared virtualized environment toward a private cloud is the transition from infrastructure optimization to service optimization. NetApp’s design approach, technologies, and ecosystem integration build upon our storage efficiencies to deliver service-level efficiencies using centralized, policy-based management and automation. With NetApp® OnCommand® Workflow Automation, an efficient service-oriented approach can be implemented that enables storage provisioning, data protection, and operational processes to be integrated and automated. As a result, enterprises can meet workload service-level requirements while greatly reducing management costs and improving business agility.
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cloud management, cloud services, cloud management, it infrastructure, cloud application, cloud computing, infrastructure, technology
    
CDW - NetApp
Published By: CDW     Published Date: Apr 04, 2016
Self-service is an advanced element of private cloud environments that improves management efficiency and business agility, as well as lowering operating expenses. A self-service environment streamlines the interaction between users and the IT department. It empowers internal consumers of IT services to request and receive appropriately configured resources on demand with minimal IT intervention. NetApp® OnCommand® Workflow Automation, the NetApp Management SDK with open APIs, and key ecosystem partnerships enable enterprises to easily integrate their orchestration solutions and custom management tools with the NetApp storage service catalog for automated storage provisioning and protection. Customers can thereby create a self-service, web-based portal that efficiently delivers IT as a service to virtualization administrators, application administrators, and users, while enabling IT staff to focus on higher value activities.
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cloud management, cloud services, cloud management, it infrastructure, cloud application, cloud computing, infrastructure, technology
    
CDW
Published By: CDW - NetApp     Published Date: Apr 07, 2016
Self-service is an advanced element of private cloud environments that improves management efficiency and business agility, as well as lowering operating expenses. A self-service environment streamlines the interaction between users and the IT department. It empowers internal consumers of IT services to request and receive appropriately configured resources on demand with minimal IT intervention. NetApp® OnCommand® Workflow Automation, the NetApp Management SDK with open APIs, and key ecosystem partnerships enable enterprises to easily integrate their orchestration solutions and custom management tools with the NetApp storage service catalog for automated storage provisioning and protection. Customers can thereby create a self-service, web-based portal that efficiently delivers IT as a service to virtualization administrators, application administrators, and users, while enabling IT staff to focus on higher value activities.
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cloud management, cloud services, cloud management, it infrastructure, cloud application, cloud computing, infrastructure, technology
    
CDW - NetApp
Published By: Schneider Electric     Published Date: May 03, 2018
The industry of tomorrow will be different. More volatile markets, new technology capabilities, and increased pressure on performance will precipitate the change. But with change comes opportunity…the Industrial Internet of Things (IIoT) has unleashed huge potential for industrial customers. There is a reported $14 trillion of new business growth up for grabs – and your goal of better business performance can help you earn your fair share of that growth. How can you make the most of this potential? Read the rest of this eBook to learn more.
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vsd, vfd, variable speed drives, variable frequency drives, iiot, water, wastewater, oil & gas
    
Schneider Electric
Published By: HP and Intel® Xeon® processors     Published Date: Oct 04, 2012
The DL360p and DL380p deliver innovative advances in performance, serviceability and lifecycle automation to address the pressing demands of today's data-intensive and virtualized IT environments.
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server, rack-optimized server, intel, systems architecture
    
HP and Intel® Xeon® processors
Published By: AT&T     Published Date: Jun 30, 2008
In 2000, ICEE began to scrutinize the inefficiencies they found in the ICEE machine repair process. With so many field technicians servicing so many machines, streamlining the process would be no small feat. The company's existing paper-based system required that field technicians fill out paper work orders at the end of each job. One copy was given to the customer, one was filed at the regional office, and another was sent to headquarters in Ontario. This left a long, inefficient and error-prone paper trail.
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wireless, field technicians, repair, mobile service, service, on-site repair, on-site service, wireless data systems
    
AT&T
Published By: BlackLine     Published Date: Feb 26, 2018
If you’re in the middle of a finance transformation initiative, then you’re not alone. Leaders at enterprise and mid-size finance and accounting organizations alike are reviewing their current processes, technology, and talent, to build their blueprints for change. With the rise of broader digital transformation projects, finance organizations are first looking to upgrade their own operating models. The truth is that finance transformation is a journey, not a destination. Many finance organizations have already embarked on it, driving down costs, whether through enhancing shared services centers, or applying more centralization, standardization, and automation. Yet for many, the greater opportunities lie ahead: providing better insight to the broader organization, shedding low-value workloads that hold the team back, and revamping ingrained legacy accounting tasks that create risk. Wherever you are today, there are real opportunities to move the dial away from the status quo.
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finance, accounting, technology, digital transformation
    
BlackLine
Published By: Financial Force     Published Date: Dec 01, 2017
This IDC Vendor Profile describes FinancialForce.com, a cloud applications company with financial management, ordering and billing, human capital management (HCM), professional services automation (PSA), and supply chain management (SCM) solutions built on the Salesforce1 platform and a 36-year heritage of building financial management solutions at UNIT4 (the former Agresso and CODA products). FinancialForce.com's accounting solution, launched in 2008 as CODA 2go, was the first on - demand financial system built entirely on the Salesforce1 Platform. Backed by Technology Crossover Ventures, Advent International, Salesforce Ventures, and UNIT4, FinancialForce.com's applications continue to be the leading finance and professional services solutions available as native Salesforce1 applications on the AppExchange.
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Financial Force
Published By: FinancialForce     Published Date: Dec 01, 2017
This IDC Vendor Profile describes FinancialForce.com, a cloud applications company with financial management, ordering and billing, human capital management (HCM), professional services automation (PSA), and supply chain management (SCM) solutions built on the Salesforce1 platform and a 36-year heritage of building financial management solutions at UNIT4 (the former Agresso and CODA products). FinancialForce.com's accounting solution, launched in 2008 as CODA 2go, was the first on - demand financial system built entirely on the Salesforce1 Platform. Backed by Technology Crossover Ventures, Advent International, Salesforce Ventures, and UNIT4, FinancialForce.com's applications continue to be the leading finance and professional services solutions available as native Salesforce1 applications on the AppExchange.
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FinancialForce
Published By: NetProspex     Published Date: May 12, 2014
While collecting marketing data is easy, that data is not cast in stone. Securing a marketing data management plan that you can rely on is imperative. This guide provides actionable steps to clean up your data and increase conversions.
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marketing data services, marketing data management, marketing data quality, installed technology list, international contact data, business contact list, marketing database cleansing, marketing database services
    
NetProspex
Published By: Oracle     Published Date: Sep 30, 2019
In the past, B2B transactions occurred in face-to-face meetings as a sales professional worked a product demo, business luncheon, or boardroom presentation to influence a customer – and close the deal. Today, however, B2B stakeholders perform much of their product and service research online. In fact, 93 percent of B2B buying starts with online searching, according to a Pinpoint Market Research study. This research occurs long before a customer engages with sales. As your prospects research and evaluate your offerings, they leave behind valuable clues to their intent. Understanding these clues – cracking the code – can help you tailor your messages to them, thereby providing them a more tailored, relevant experience. As a result, business-savvy marketing and sales departments have embraced marketing automation platforms, so their respective teams can work together on one common platform, reach B2B customers online, and drive revenue. Marketing automation platforms automate repetitive
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Oracle
Published By: BMC ESM     Published Date: Aug 20, 2009
Automating your data center can improve operational efficiency and give you control over service quality, security, and business agility, while simultaneously reducing risk and costs.
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data center, operational efficiency, service, security, business agility, automation, bmc, esm
    
BMC ESM
Published By: Workday     Published Date: Sep 14, 2018
Customer insight professionals won’t want to miss this Forrester report on professional services automation (PSA) tools. See how Workday and other vendors perform when it comes to functionality, vertical market focus, and more. Read the report to get an overview of 17 PSA providers, along with recommendations to help you find a vendor that fits your firm's needs.
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Workday
Published By: Workday     Published Date: Jul 30, 2019
Professional services automation (PSA) can empower your firm to respond quickly to new opportunities by automating critical processes and increasing visibility into capacity and capability.
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Workday
Published By: Workday     Published Date: Jul 30, 2019
To help you find the PSA tools best suited for your firm, Forrester’s report “Now Tech: Professional Services Automation Tools, Q2 2018” separates vendors by size, functionality, geography, and vertical market focus.
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Workday
Published By: Genesys     Published Date: Jun 13, 2018
Ease, effectiveness and emotion drive great customer service, but top-line growth requires that application development and delivery (AD&D) professionals keep an eye on trends. Forrester Research has identified 10 customer service trends in 2018 for AD&D and others who support customer service. Before you strategize on improving your quality of service, read this Forrester Report by Vice President and Principal Analyst Kate Leggett. You’ll learn which investments are critical and the advantages of: • Focusing on context and inquiry type to deliver the best customer experience • Using automation and AI to uncover new revenue streams and transform operations • Exploring new labor models to maximize human connections in a digital world
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customer service, ease, effectiveness, automation
    
Genesys
Published By: Genesys     Published Date: Jul 13, 2018
Ease, effectiveness and emotion drive great customer service, but top-line growth requires that application development and delivery (AD&D) professionals keep an eye on trends. Forrester Research has identified 10 customer service trends in 2018 for AD&D and others who support customer service. Before you strategize on improving your quality of service, read this Forrester Report by Vice President and Principal Analyst Kate Leggett. You’ll learn which investments are critical and the advantages of: • Focusing on context and inquiry type to deliver the best customer experience • Using automation and AI to uncover new revenue streams and transform operations • Exploring new labor models to maximize human connections in a digital world
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Genesys
Published By: Genesys     Published Date: Jun 08, 2018
Ease, effectiveness and emotion drive great customer service, but top-line growth requires that application development and delivery (AD&D) professionals keep an eye on trends.
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customer service trends, customer service, growth, application development and delivery, customer experience, automation
    
Genesys
Published By: BMC     Published Date: Sep 11, 2012
Industrializing IT Workload Automation," Forrester Consulting and BMC Software analyze the results of a comprehensive survey that addressed job scheduling on the ground today.
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job scheduling software, job scheduling, workload automation, workload automation forum, workload automation job scheduling, best file transfer software, job scheduler, workload automation
    
BMC
Published By: IBM     Published Date: Oct 10, 2014
Forrester Research has just completed a Total Economic Impact study for a large financial services institution to quantify the actual return on investment for service virtualization. Read Forrester’s analysis to learn how service virtualization is eliminating testing bottlenecks and significantly reducing the cost of testing.
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ibm, virtualization, service virtualization, service components, deploying service, team productivity, software quality, dependent services
    
IBM
Published By: Riverbed     Published Date: Jul 15, 2014
Your business is complex. Big data promises to manage this complexity to make better decisions. But the technology services that run your business are also complex. Many are too complex to manage easily, fueling more complexity, delays, and downtime. Forrester predicts this will inevitably get worse. To combat this onslaught, you can no longer just accelerate current practices or rely on human intelligence. You need machines to analyze conditions to invoke the appropriate actions. These actions themselves can be automated. To perform adaptive, full-service automation, you need IT analytics, a disruption to your existing monitoring and management strategy.
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big data analysis, it analytics, manage, complex, automation, monitoring, management strategy
    
Riverbed
Published By: Ipswitch     Published Date: May 02, 2014
With fewer resources and an increasing volume and size of file transfers each year, moving files in the extended enterprise has never seemed more complex. In this whitepaper, you’ll learn how to tackle the challenge of higher costs, increasing volume and size of file transfers, and fewer resources with one mature, managed file transfer process.
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ftp client, ftp server, sftp client, ftp software, large file transfer, secure email service, ftp program, sftp server
    
Ipswitch
Published By: Microsoft Azure     Published Date: Apr 10, 2018
Develop customer relationships and reduce costs Effective field service management teams improve technician productivity and customer satisfaction rates. Greater automation, faster inventory management, and reduced inspection costs are possible with data support from the cloud. Learn how the Internet of Things (IoT) can help keep your service agile so you stay ahead of customer demands and product complexity.
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Microsoft Azure
Published By: IBM     Published Date: Aug 21, 2008
Many enterprises depend heavily on business services to generate revenue. But they often have trouble correlating availability and performance information from individual systems with the business as a whole. To do this, you need a clear view of your service infrastructure. Integrated availability and performance solutions can provide the visibility, control, and automation that your IT environment needs.
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ibm, ibm mi, ibm grm, service management, it management
    
IBM
Published By: BMC ESM     Published Date: Aug 20, 2009
IT infrastructures have become exceedingly complex, resulting in a highly interconnected network of old and new technologies. In a world where IT budgets are shrinking and mergers are common, how do you get the most value from your IT resources?
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it costs, it resources, it infrastructure, it budget, spend management, bmc, mergers, podcast
    
BMC ESM
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