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Published By: MindTouch     Published Date: Mar 18, 2019
Improving contact center efficiency remains a top priority for most service professionals. Yet, the impetus for doing so has shifted from a conversation about cost toward a greater focus on the customer experience. The reason is simple: contact center efficiency costs are intertwined with the customer experience. Increasingly, controlling cost in the contact center depends on the extent to which an organization can meet the growing demand for A+ customer self-service experiences. When I have a question, customers now ask, is it quick and easy to find an answer? Three important pillars of contact center efficiency now depend on the answer to this question.
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MindTouch
Published By: Oracle     Published Date: Mar 01, 2019
Using PaaS to build and extend the functionality of cloud software products (SaaS) means that you: - No longer have the cost of maintaining hardware and / or a data center (especially if it is not being utilized 100% of the time) \ lowering costs and expanding resources - Can set up development environments quickly and easily, boosting speed, innovation and agility - Save time, improving speed and agility and reducing time to market - Only pay for what you use, further reducing costs and increasing flexibility …which, in turn, will provide faster time-to-value.
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Oracle
Published By: Microsoft Office 365     Published Date: Nov 03, 2016
Going with a single-vendor collaboration platform is an easy call, right? Employees can communicate clearly, information is shared easily, and processes are streamlined. When improving collaboration in your enterprise, here are five core areas to focus on: Saving time and increasing productivity Lowering costs and complexity Ensuring end-to-end security compliance Scaling at your own pace Having administrative control In this free eBook, learn how a single-vendor platform helps you achieve these goals.
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Microsoft Office 365
Published By: IBM     Published Date: May 30, 2008
WinterCorp analyzes IBM's DB2 Warehouse and how it addresses twin challenges facing enterprises today: improving the value derived from the torrents of information processed every day, while lowering costs at the same time. Discover why WinterCorp believes the advances in data clustering strategies and intelligent software compression algorithms in IBM's Data Warehouse improves performance of business intelligence queries by radically reducing the I/O's needed to resolve them.
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data warehousing, data management, database management, database administration, dba, business intelligence, ibm, leveraging information
    
IBM
Published By: Polycom     Published Date: Mar 13, 2015
The Belfast Health and Social Care Trust deliver integrated health and social care to over 340,000 citizens in Belfast, part of the Borough of Castlereagh and also the wider region of Northern Ireland. Operating over a network of six organizations: the Trust headquarters, Belfast City Hospital, The Royal Hospitals, Mater Hospital, Forster Green Hospital and Musgrave Hospital and over 100 physical locations with an annual budget of approximately £1bn (spending about £3m each day) and a staff of over 20,000 makes it one of the largest Trusts in the United Kingdom.
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health problems, social care, readmission, hospital, video solutions, telehealth, improving costs, aging population
    
Polycom
Published By: GlowTouch     Published Date: Apr 29, 2015
Learn the best practices for building a productive, reliable, high-quality global team and see how you can improve your organization’s overall efficiency while also improving scalability, productivity and reducing costs.
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GlowTouch
Published By: Canon Business Process Services     Published Date: Aug 27, 2013
Be confident that you are measurably improving operational efficiency and reducing costs for your business by initiating a best-practices document performance management system with proven methodologies and tools
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records management, records management compliance, records retention, records retention schedule, electronic documents, electronic records management, document imaging, document and print management
    
Canon Business Process Services
Published By: QuinStreet     Published Date: Feb 05, 2009
This white paper details how Web 2.0 technologies support business strategies by improving efficiency and productivity as well as harnessing knowledge through collaboration. They also reduce IT costs by simplifying integration and improving IT administration and maintenance.
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quinstreet, web 2.0, social computing technologies, erp applications, enterprise applications, technology applications
    
QuinStreet
Published By: IBM     Published Date: Apr 20, 2017
The growth of virtualization has fundamentally changed the data center and raised numerous questions about data security and privacy. In fact, security concerns are the largest barrier to cloud adoption. Read this e-Book and learn how to protect sensitive data and demonstrate compliance. Virtualization is the creation of a logical rather than an actual physical version of something. such as a storage device, hardware platform, operating system, database or network resource. The usual goal of virtualization is to centralize administrative tasks while improving resilience, scalability and performance and lowering costs. Virtualization is part of an overall trend in enterprise IT towards autonomic computing, a scenario in which the IT environment will be able to manage itself based on an activity or set of activities. This means organizations use or pay for computing resources only as they need them.
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data protection, data security, data optimization, organization optimization, cloud management, virtualization, data center, cloud environment
    
IBM
Published By: IBM     Published Date: May 02, 2017
The growth of virtualization has fundamentally changed the data center and raised numerous questions about data security and privacy. In fact, security concerns are the largest barrier to cloud adoption. Read this e-Book and learn how to protect sensitive data and demonstrate compliance. Virtualization is the creation of a logical rather than an actual physical version of something. such as a storage device, hardware platform, operating system, database or network resource. The usual goal of virtualization is to centralize administrative tasks while improving resilience, scalability and performance and lowering costs. Virtualization is part of an overall trend in enterprise IT towards autonomic computing, a scenario in which the IT environment will be able to manage itself based on an activity or set of activities. This means organizations use or pay for computing resources only as they need them.
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data protection, data security, data optimization, organization optimization, cloud management, virtualization, data center, cloud environment
    
IBM
Published By: Intacct Corporation     Published Date: Jan 02, 2014
In this guide, written by and designed for CFOs and finance executives, you'll learn about specific actions that leading companies are taking to improve their performance by: • Gaining control over deferred revenue and revenue recognition. • Streamlining order management and the quote-to-cash process. • Maximizing recurring revenue and automating billing and renewals. • Improving cash and collections while decreasing churn. • Speeding consolidation, reporting, and analysis across multiple business entities and currencies. • Streamlining processes across your organization and reduce IT costs. Please download the whitepaper to learn more.
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cfo, improved performance, streamlining, streamlining processes, cost reduction, decreasing churn, it cost reduction
    
Intacct Corporation
Published By: UPS     Published Date: Sep 01, 2017
Growth in new markets introduces new costs to control, regulations to manage, and supply chain complexities to solve. Longer, more complicated cold chains mean that collaboration with third party logistics providers (3PLs) can help make the difference between profitable simplicity and unmanageable complexity. Companies are increasingly relying on their 3PLs for services such as monitoring and intervention, contingency planning, and cost control. Reduce risk by improving packaging, visibility, and establishing QA best practices. Improved visibility, new tools, new monitoring capabilities and appropriate packaging can also help drive down costs for shippers.
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healthcare, cold chain, efficiency, ups, practices
    
UPS
Published By: CyberSource EMEA     Published Date: May 04, 2018
The digital economy is dramatically changing how your customers buy products and services, and how they interact with your business. As customers increasingly use multiple devices (including Smartphones) to make their purchases, they expect fast, consistent and highly secure experiences – and you need to deliver. At the same time, you should remain vigilant about fraud. Effective fraud management is critical, not only for reducing risk, but also for accepting more good customer orders, improving customer engagement, controlling costs and achieving competitive advantage.
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CyberSource EMEA
Published By: SAS     Published Date: Mar 06, 2018
Better health care at lower costs, for everyone – how do health care providers get there? Understanding the gaps in patient care, patient needs, and the geographic distribution of the patient population are important elements to consider when making decisions about improving the quality of care and reducing its costs. To effectively analyze gaps in patient care, the data needs to be in a single place or system. However, in many organizations, data is spread across a myriad of spreadsheets and database systems. Data not organized for visual exploration and coherent analysis isn’t useful for decision making. Hence the need for visually appealing and scalable analytical tools to help organizations be more efficient, effective and economically successful.
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SAS
Published By: Schneider Electric     Published Date: Jul 01, 2019
As water is increasingly being recognized as a high-value commodity, aging assets present a major threat to organizations that treat and deliver it. Improving asset performance is one of the most effective strategies water and wastewater plants and networks can implement to reduce costs and protect quality.
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water, plant, pump
    
Schneider Electric
Published By: SAP Inc.     Published Date: Jun 16, 2009
Innovation is no stranger to the information technology function. Armed with increasingly sophisticated applications, IT-led teams have consistently found new ways to streamline enterprise business processes, vastly improving operating efficiency and reducing costs. Corporate leaders, however, are raising the bar: they expect IT’s core mission to expand from cost-cutting to enabling revenue generation within a short period of time.
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sap, new mandate for it, global technology forum, capgemini, cisco systems, deploying information technology
    
SAP Inc.
Published By: IBM     Published Date: Jun 24, 2009
Improving access to core applications and data is just one of many mandates facing IT, along with improving collaboration, reducing administration costs and improving performance. Fortunately, shops running System z have an advantage. You can integrate and enhance your System z assets faster when you use the version 6.1 update to IBM WebSphere Portal on z/OS. Use it to quickly deploy business applications across the enterprise, reduce costs and increase flexibility with workloads centralized on System z.
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websphere, portal, version 6.1, web 2.0, web interfaces, intuitive applications, enhanced web 2.0, ibm
    
IBM
Published By: Netsuite DWASF Leads Display Q1 2015     Published Date: Feb 03, 2015
In his latest paper, Tom Kelly offers real-world anecdotes from cloud implementations at a selection of more than 25 companies, from Fortune 500 to private equity-backed companies, showing examples on how the cloud provides fast- growing companies a scalable infrastructure that supports their growth while improving efficiency and reducing costs.
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cloud leverage, cloud implementations, fortune 500, private equity-backed companies, scalable infrastructure, efficiency
    
Netsuite DWASF Leads Display Q1 2015
Published By: Hewlett Packard Enterprise     Published Date: Sep 25, 2017
Solid-state arrays (aka Flash Storage) are improving at a rapid pace, while costs are of Flash Arrays are declining. Gartner has analyzed 19 Solid-State Array products across five high-impact use cases to quantify what's important to infrastructure and operations leaders.
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gartner, intel, pricing, scale
    
Hewlett Packard Enterprise
Published By: DocuSign     Published Date: Jun 25, 2014
Agile development cycles churn out new releases of disruptive technologies as often as every quarter, making the high-tech industry one of unpredictable product cycles and rapid growth. Success in the unpredictable high-tech industry demands improving profitability while regulating costs.
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docusign, high-tech, esignatures, technologies, rapid growth, speed, expand globally
    
DocuSign
Published By: Oce Business Services     Published Date: Jun 24, 2009
In an economic climate that daily seems to underscore nature's law that only the fittest survive, what are some of the actions companies are taking to stay competitive? The majority of survey respondents indicate that the top two moves they are making include reducing operating expenses (51%) and improving cash flow (20%). More effectively controlling and managing document processes, can help meet these objectives.  This survey report investigates how respondents and their organizations are leveraging five document management activities - internal and outsourced - to reduce costs and reach financial goals.
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dpm, oce, document process management, lifecycle, document risks, cash flow, survey, internal
    
Oce Business Services
Published By: Villanova     Published Date: Aug 21, 2009
Professionals who master Six Sigma disciplines can become recognized leaders, guiding key projects that result in breakthrough improvements, improving bottom-line results.  This white paper discusses how Project Managers can deliver projects as much as 90% faster, and reduce costs by 25%.
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project management, project management tips, 6 sigma, lean methods, lean, pmp, cost control, productivity
    
Villanova
Published By: LogMeIn     Published Date: Mar 19, 2015
In today’s competitive market, you understand the importance of delivering outstanding customer experience while improving service desk productivity and keeping costs low. Remote support solutions enable you to meet these objectives by allowing agents to connect to remote devices and computers, pull system diagnostics and push configurations to deliver personalized hands-on support. With these solutions, you no longer have to walk novice users through detailed recovery procedures or complex settings. This white paper details how remote support solutions enable your organization to increase customer satisfaction, reduce costs by improving productivity, improve support metrics, and solve complex problems in a highly secure environment.
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remote support, customer care, customer experience, customer service, remote devices, cost, productivity
    
LogMeIn
Published By: Sage     Published Date: Jan 15, 2013
Download this resource and learn about improving results and lowering costs with a Human Resource Management System.
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hrms, human resource management system, sage hrms, sage, hr resources, hrms technology, strategic hr
    
Sage
Published By: IBM     Published Date: Jun 08, 2017
Digital transformation initiatives and the need for innovation are causing enterprises to rethink their IT landscapes including business-to-business (B2B) integration. Modern B2B integration is critical for enabling enterprises to achieve goals like increasing revenue, speeding up time to market, and improving efficiencies because these outcomes are dependent on having a successful business network. B2B practitioners have two goals — enable critical business initiatives and control costs — and cloud-based B2B services have been successful in helping enterprises achieve both goals. IDC interviewed eight IBM clients to understand how their use of IBM Sterling B2B Integration Services, part of the IBM B2B Cloud Services portfolio, has impacted their operations and businesses. These organizations reported achieving strong value with IBM Sterling B2B Integration Services, and IDC projects that their investment will yield an average three-year return on investment (ROI) of 308%, or more th
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digital transformation, b2b integration, idc, ibm
    
IBM
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