telephone

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Published By: Cisco EMEA     Published Date: Mar 26, 2019
Learn about routing, switching, security, wireless and IP telephones
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Cisco EMEA
Published By: Evariant     Published Date: Aug 22, 2018
Health systems that implement CRM-based engagement solutions stand to achieve significant strategic gains, from acquiring and retaining patients to supporting more positive clinical outcomes to increasing referrals to member providers and practices. Driven by easy access to rich consumer data and analytic profiling, as well as patient encounter histories, CRM-based engagement centers optimized for healthcare enable health system CSRs to quickly offer personalized responses to consumer or patient inquiries via multiple in- and outbound media, including telephone, email, social, and web.
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call center, healthcare crm, patient experience, patient acquisition, healthcare transformation
    
Evariant
Published By: Epson     Published Date: Jun 22, 2018
Businesses like yours rely on e ective internal and external connections between employees to operate e ciently. But you might be discovering that the old ways of conveying important business messages are no longer enough for your sta . Relying only on telephone calls, email, and face-to-face meetings alone could be now considered a competitive disadvantage. It also makes it more di cult to attract top talent, and inhibits the communication speed most enterprises now require.
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Epson
Published By: PGi     Published Date: Mar 16, 2017
Video has become an essential component in the collaborative day-to-day of business, but there are dramatic differences in strategies and approaches. Download PGi’s Video Conferencing Buyer’s Guide for everything you need to know before choosing the right video conferencing solution for your company.
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microsoft skype, skype for business, skype, lync, teleconferencing, audio conferencing, conferencing, web conferencing
    
PGi
Published By: PGi     Published Date: Mar 16, 2017
Thinking about a web conferencing solution switch? Then this IT Buyer’s Guide to Web Conferencing is for you. The positive impact of a web conferencing solution is well-established. But a web conferencing tool can become just another pain point for IT teams. To reduce the resource and budget burdens your team, it is imperative to find the right solution from the start. Download PGi’s IT Buyer’s Guide to Web Conferencing to use as a reference tool for your research.
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microsoft skype, skype for business, skype, lync, teleconferencing, audio conferencing, conferencing, web conferencing
    
PGi
Published By: 8x8 Inc.     Published Date: Feb 24, 2017
Before moving to 8x8, MOBI had a premises-based telephone and contact center system. “We had a lot of points of failure inside of our building. And because our help desk and contact center is so critical we absolutely had to do something about it.” Mobi wanted one system to handle all interactions with their customers, primarily phone calls and instant messaging. According to Mobi, “What stood out about 8x8 was that everything was managed under one roof.” Mobi has been able to achieve this with 8x8’s integrated Virtual Office and Virtual Contact Center solutions.
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8x8, mobi, webinar, contact center, customer interaction
    
8x8 Inc.
Published By: 8x8 Inc.     Published Date: Feb 13, 2017
The right contact center solution should integrate tightly with your CRM solution and add value to it. Your contact center software should be able to capture all email, chat and standard telephone interactions and link them to the customer records database. Not only does this ensure continuity in all your customer communications, it gives the CRM database more information to use in constructing a better picture of your customers’ behavior. So how do you choose the right contact center for your organization? Following are three examples of forward-thinking businesses that found the right answer with cloud communication technology.
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contact center, crm, telephone interactions, communications
    
8x8 Inc.
Published By: Polycom     Published Date: Nov 09, 2015
Voice conferencing is as ubiquitous as the traditional two-way telephone conversation—maybe even more so for many of today’s businesses.
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polycom, voice conferencing, room environments, soundstation, call experience
    
Polycom
Published By: Polycom     Published Date: Nov 09, 2015
Keep this reference guide in with you at all times! Voice conferencing is as ubiquitous as the traditional two-way telephone conversation—maybe even more so for many of today’s businesses.
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polycom, conference call, audio conferencingm, video conferencing, business technology
    
Polycom
Published By: Polycom     Published Date: Mar 13, 2015
We are now in a world of Unified Communications (UC) and your employees are using many devices and modalities to communicate. A phone is still needed, but its use as a “stand-alone” device is changing as end users now have a wider range of communications options afforded by UC including chat, video, and communications on a phone or mobile devices (BYOD). As IM becomes the new dial tone (“U there?”, “Is now a good time to talk”), when your users want to talk, they expect to be able to place their phone call from their UC client. For most companies today, that UC client is Microsoft® Lync®. While the user may want to place their phone call from Lync, they also want to be able to use a telephone dial pad to dial numbers, access features with convenient feature keys, and be able to choose between using a handset, headset, or speakerphone—and they want to use their phones in ways that are fully integrated with their Lync client.
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mobile, lync, unified communication, concept, brand, enterprise, voice, products
    
Polycom
Published By: Cox Communications     Published Date: Nov 10, 2014
Internet service is the heart of any business today, powering everything from telephone service to videoconferences. Because so much of your business depends on a reliable, fast internet connection, it’s important that you choose the best internet service for your environment. With several different options, though, professionals can sometimes feel overwhelmed by the technical jargon.
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internet service, cox, dsl, cable, customer-based wi-fi
    
Cox Communications
Published By: OpenText     Published Date: Nov 08, 2013
Once voice systems have migrated to Voice over IP, (VoIP) fax communications are the next logical addition to an IP-based environment. This white paper discusses how fax servers and new Fax over IP (FoIP) investments fit into your organizations unified communication strategy. It also calls attention to issues and challenges organizations should consider when determining how best to take advantage of traditional telephone-based systems, FoIP, or a mix of both.
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voip, phone systems, voice over internet protocol, voice over ip
    
OpenText
Published By: LogMeIn Rescue     Published Date: Oct 21, 2013
Customer service has evolved from a reactive activity viewed largely as a cost center-based tactical necessity, to a proactive management task that can in many ways set a company apart from the competition. At the same time, the channels by which customers receive support are growing and fragmenting very rapidly. The telephone is still the primary mode of support, but is steadily declining as text, social media, chat, knowledge bases, email and online communities provide new avenues for customers to get the help they need. Some organizations are embracing this evolution by implementing technologies that enable them to interact with customers regardless of the channel or the device they’re using. This approach not only improves customer service, but also boosts the brand image and helps companies achieve broader business goals.
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logmein, infoworld, customer service, customer support, support, support strategy, social media, mobile support
    
LogMeIn Rescue
Published By: Plantronics     Published Date: Oct 18, 2013
There are etiquettes when it comes to being on a conference call. The following infographic exemplifies all the different kinds of conference callers. Avoid being the "musical maestro" or the "disorganized organizer" and learn your conference call etiquette.
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plantronics, conference caller, conference etiquettes, telephone manners, dial on time, conference caller, conference tips, screen sharing
    
Plantronics
Published By: Intermec     Published Date: Jun 20, 2013
This research, commissioned by Intermec and carried out by research company Vanson Bourne, surveyed 250 senior supply chain and distribution center managers at organizations with over 500 employees in the UK, France, Germany and North America. The interviews were conducted by telephone with respondents spanning industries including retail, manufacturing, distribution, transport, chemicals, logistics, pharmaceuticals, wholesale and FMCG. 50 interviews were conducted in each European country with 100 interviews taking place in North America during October 2012.
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intermec, vanson bourne, distribution center, retail, manufacturing
    
Intermec
Published By: RingCentral     Published Date: May 14, 2013
Amerivest Realty - real estate in Naples, Florida; Is a full service brokerage firm that provides clients with a quality home-buying experience. Amerivest represents hundreds with quality homes, condos, and investment properties. By providing associates with a full suite of technology enabling them to do their jobs more efficiently, Amerivest serves clients on an elite level. Read this case study to learn why they turned to RingCentral when they were looking to expand their presence in new areas with a new telephone system.
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case study, ringcentral, telephone system, service clients, business telephone systems
    
RingCentral
Published By: Interactive Intelligence     Published Date: Feb 28, 2013
In this white paper series, on TCPA, from ARM.com, Latitude Software, and Interactive Intelligence, we asked collection industry attorneys David Kaminski and Anita Tolani to weight in on different aspects of technology for TCPA compliance.
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tcpa compliance, telephone consumer protection act, compliance, interactive intelligence
    
Interactive Intelligence
Published By: Neustar     Published Date: Feb 27, 2013
Consumer phone data is changing every day, from the device to the subscriber which leaves you at risk for violating the TCPA. Neustar Information Services provides you with authoritative phone data to help you mitigate risk and increase efficiency.
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tcpa, compliance, risk, authoritative phone data, auto dialing restrictions, telephone consumer protection act, autodialer violations, b2c
    
Neustar
Published By: Fonality     Published Date: Feb 25, 2013
So,what exactly is a contact center? The term can evoke images of rows of attendants handling calls to sell or service a product.
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fonality, contact center, small business, free e-book, customer telephone calls
    
Fonality
Published By: WhichVoIP     Published Date: Nov 16, 2012
Download this whitepaper to learn more about the benefits of VoIP phone service for small businesses.
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voip, voice over internet protocol, pricing, hosted voip, smbs, pstn, public switched telephone network
    
WhichVoIP
Published By: Business.com     Published Date: Oct 09, 2012
A business call center is no longer a grouping of agents with a telephone and list of phone numbers. Call centers have evolved in to the forefront of many business' revenue-generating activities.
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call center software, telecom, software, information management, data
    
Business.com
Published By: Wheelhouse Technologies     Published Date: Mar 23, 2012
This white paper discusses the ten biggest concerns surrounding any VoIP business telephone purchase, and suggests ways in which you can deal with them.
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phone system, wheelhouse, wheelhouse, technologies, yachts, fleets, workboats, marine
    
Wheelhouse Technologies
Published By: Vocalocity     Published Date: Jul 13, 2011
Find out how small to midsize businesses can now leverage the same professional, hosted PBX phone solutions that were once the exclusive domain of enterprises.
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pbx telephone systems, vocalocity. small business phones, smb, voip, ip network
    
Vocalocity
Published By: WhichVoIP     Published Date: May 11, 2011
Startups especially benefit from VoIP, since they do not have the burden of existing equipment and infrastructure to deal with. Read this white paper to find out more.
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whichvoip, hosted voip system, smb, startups, infrastructure, telephone communication system, telecommunication, voip telephony
    
WhichVoIP
Published By: WhichVoIP     Published Date: May 11, 2011
VoIP reduces Cost per month of operation, reduces cost per call, reduces cost per service and helps reduce the tax burden associated with traditional phone service. Read this white paper to find out more.
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whichvoip, hosted voip system, smb, startups, infrastructure, telephone communication system, telecommunication, voip telephony
    
WhichVoIP
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