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Published By: IBM Watson Health     Published Date: Jul 09, 2018
Gaps in care in health systems cause higher mortality rates and inflate costs. Download this case study for a closer look at how one health system used IBM CareDiscovery data to prove to their board that an outpatient palliative care service line was viable in both cost savings and quality of care improvement.
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mortality rates, quality of care, palliative care, care continuum, clinical performance improvement, ibm, carediscovery, roi
    
IBM Watson Health
Published By: IBM Watson Health     Published Date: Jul 09, 2018
While the cost of care is increasing, hospitals and health systems are scrambling to cut operational costs without sacrificing quality of care. Download this case study to see how one health system used IBM ActionOI to help reduce wasteful spending, inpatient length of stay, and lower labor costs.
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reduce operational costs, labor costs, length of stay, wasteful spending, hospitals, health systems, quality of care, cost of care
    
IBM Watson Health
Published By: IBM Watson Health     Published Date: Jul 06, 2018
The need Carson Tahoe Health needed insights to convince its board that an outpatient palliative care program could help address its higher-thanaverage mortality rates and help decrease the risk of future financial impact from those rates The solution The healthcare system used IBM® CareDiscovery to track and analyze end-stage patient mortality and related length of stay, readmissions, utilization and costs in key disease groups—by comparing those who participated in trial inpatient palliative care and those who did not The benefit The analysis was used to demonstrate to the system’s board that an outpatient palliative care service line was viable in terms of both cost savings and quality-of-care improvement
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IBM Watson Health
Published By: Evariant     Published Date: Jul 02, 2018
When call center agents don’t have access to an EMR, consumer demographic, sociological and other data, nor an understanding of marketing campaigns, agents are inefficient, reactive and unable to personalize interactions with patients and consumers. The disjointed call center experience harms the health system’s ability to find, guide, and keep patients for life. The call center is often the first touch for many prospective healthcare customers, and Scripps Health recognized these challenges. They made the pivot from call center as cost center to strategic lynch pin in their patient experience strategy. Call center agents are now delivering a world-class patient experience as they provide physician referrals, take class registrations, and serve as a clearing house for general information . An added bonus of the shift is they can now integrate outbound calling into campaign efforts, and measure the full impact of marketing efforts and strengthen marketing’s ROI. Get your free copy of
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call center, conversions, health, proactive
    
Evariant
Published By: Evariant     Published Date: Jul 02, 2018
Every consumer or patient call into a health system’s call center is an opportunity to create a highly-personalized experience that ensures patient loyalty and extends patient lifetime value. Healthcare providers have a tremendous opportunity to invest in solutions and processes that can transform their call center into a profit center by driving smarter patient engagement. Yet, the majority of call centers today do not deliver the robust, personalized support capabilities today’s patients and consumers expect, and the current healthcare marketing environment demands. Download your free copy of this eBook to learn how to make the transformation from traditional call center to strategic patient engagement engine that drives growth in patient acquisition and lifetime patient value.
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patient experience, call center, improved care continuum, access center, customer experience, patient journey
    
Evariant
Published By: Reputation.com     Published Date: Jun 29, 2018
HCAHPS is the barometer for understanding a patient’s hospital experience. But can you predict the outcome of your patient satisfaction surveys by reading online reviews from past and present patients? And more importantly, does improving your hospital’s online reputation improve HCAHPS scores? Yes. Reputation.com’s Data Science team, led by Brad Null, Ph.D, analyzed two years of HCAHPS hospital survey data from The Centers for Medicare and Medicaid Services, across more than 4,800 hospitals. The team reviewed the data alongside online reviews, ratings and rankings for those same hospitals, and made some significant discoveries: • Online reviews provide early warning of issues that may impact patient experience, giving hospitals the opportunity to identify and address those issues before patient satisfaction scores suffer. • By continually monitoring, managing, requesting and responding to patient reviews, a healthcare organization can address negative feedback that impacts HCAHPS resu
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Reputation.com
Published By: Reputation.com     Published Date: Jun 29, 2018
Creating competitive advantage starts with a sound digital strategy. In a 2017 survey of healthcare consumers across the U.S. from a representative range of demographic groups, we found that 88% of consumers begin their search for healthcare providers online. Consumers rely on search engines and review sites to steer their decisions about where to go for care. What consumers read about you online heavily influences their decision-making. Your reputation is defined at every touchpoint a potential patient has with your doctors and organization on the web — from the doctor or location listing, to patient rating and reviews, to finding the right doctor and reading profiles on your website. Done well, online reputation management (ORM) enables your providers to generate a high volume of representative reviews from the “silent majority,” while providing valuable insights to improve patient experience, make operational improvements and drive new patient appointments.
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Reputation.com
Published By: Reputation.com     Published Date: Jun 29, 2018
Brand perception begins online, with the local online reputation of doctors, clinics and hospitals. In late 2017, Reputation.com set out to understand how consumers use the internet to look for healthcare services online, particularly when interacting with healthcare-related ratings and reviews. We surveyed healthcare consumers across the U.S. in a representative range of demographic groups for answers to some key questions: • What are consumers and patients really looking for in online reviews? • What ratings and review factors are most important when choosing a doctor? • What sites are most used and trusted for this information? Findings confirmed that online reviews are an essential part of the healthcare consumer’s decision-making. In this report, we’ll look at the key findings in detail.
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Reputation.com
Published By: Zebra Technologies     Published Date: Jun 20, 2018
Digital technology continues to play an ever-increasing role in today’s modern healthcare systems. While 95% of hospitals in the United States have implemented Electronic Health Records or EHR, much work remains.1 Patient identification errors continue to plague hospitals and are the precipitating factor for 13% of surgical mistakes and 67% of transfusion mix-ups.2 Nationally, medication errors cause at least one death every day and injure 1.3 million people annually.3 The cost of lost lives, reduced productivity and malpractice insurance fees are debilitating the healthcare industry. At the center of every hospital’s safety program is the patient wristband, which provides caregivers access to the information they need at every point of care during the patient stay. However, not all wristbands are of equal quality. Some wristbands are not durable enough to withstand the rigors of a busy hospital environment, leading to workarounds and mistakes that, in the end, comprise patient care. H
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reducing errors, positive patient identification, patient safety, healthcare wristbands, patient identification, laser wristbands, thermal wristbands, patient alert wristbands
    
Zebra Technologies
Published By: Infosys     Published Date: May 21, 2018
There are several reasons for this, including the inability of healthcare institutions to constantly monitor post-operative deterioration as well as patient's inability to visit the healthcare center for post-operation followups. Most of the patient data is recorded manually. This data is often weaned from displays of multiple monitoring devices like vitals monitor, infusion pumps, and ventilators. More often than not, these devices do not talk to each other or to a central system. Doctors, nurses, or other care-givers manually note down patient statistics in their files and notepads. Even though the healthcare industry is in the throes of digitization, there's still a lot of paper doing the rounds. eventually, the data from these physical sheets might be fed into an electronic system, but there is a high chance of error in that process.
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digital, connected, care, patient, healthcare
    
Infosys
Published By: Infosys     Published Date: May 21, 2018
Every player in the life sciences sector knows it: the future of healthcare delivery lies in digital disruption. Their objective, therefore, is to positively disrupt their own business model before the competition beats them to it. They need to offer a digitally-enabled patient experience that improves clinical outcomes while also bringing benefits to all the other stakeholders, as seen in the hugely complex value chain of our client - a large pharmaceutical company.
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digital, disruption, technology, science, life, healthcare
    
Infosys
Published By: Dur-A-Flex     Published Date: May 14, 2018
Previous best practices for cleaning healthcare facilities centered on sanitizing frequently touched objects, such as bed rails or call buttons, because these objects were believed to be major sources of contagion. However, this new study finds that floors are the largest potential source of pathogens after reviewing five participating Cleveland-area hospitals. Specifically, the following findings are highlighted in the study: • Patient room floors in five hospitals were found to be contaminated with healthcare-associated pathogens. • High-touch objects often came to be in direct contact with the floor. • Touching objects on the floor frequently resulted in transfer of pathogens to hands. • Floors in hospital rooms are overlooked as a source for pathogen dissemination, with potentially dangerous results.
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Dur-A-Flex
Published By: MarkLogic     Published Date: May 07, 2018
Learn how Life Sciences organizations can accelerate Real World Evidence by achieving faster time to insight with a metadata-driven, semantically enriched operational platform. Real World Evidence (RWE) is today’s big data challenge in Life Sciences. Medical records, registries, consultation reports, insurance claims, pharmacy data, social media, and patient surveys all contain valuable insights that Life Sciences organizations need to ascertain and prove the safety, efficacy, and value of their drugs and medical devices. Learn how Life Sciences organizations can accelerate RWE with a metadata-driven, semantically enriched operational platform that enables them to: • Unify, harmonize and ensure governance of information from diverse data sources • Transform information into evidence that proves product efficacy and safety • Identify data patterns, connections, and relationships for faster time to insight
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data, integration, drug, device, manufacture, science
    
MarkLogic
Published By: Zebra Technologies     Published Date: May 02, 2018
Hospitals around the globe are investing in mobile computers and it’s redefining the way healthcare is delivered. This study offers critical insights into key healthcare trends such as: The driving factors behind widespread expansion of mobile device use in the hospital What compelling, real-time advancements are promoting hospitals to further invest in technology How tech-savvy patients are pushing for increased technology use in their care
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technology, mobile, healthcare, hospital, technology
    
Zebra Technologies
Published By: Zebra Technologies     Published Date: May 02, 2018
Up to 14% of medical records include inaccurate, potentially dangerous patient data as a direct result of failures in patient identification. Often, errors can be attributed to outdated manual processes, such as oral verification or written wristbands, which can impact the standard of care delivered. In this white paper Zebra Technologies outlines the benefits of an automated barcode wristband solution, including insight into: Reducing common Patient ID errors The advantages of automated Patient ID processes over manual The best automated barcoding options
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patient, identification, streamline, hospital, processes, optimization, zebra
    
Zebra Technologies
Published By: Zebra Technologies     Published Date: May 02, 2018
Up to 5% of all hospitalized patients are affected by ADEs. Implementing a comprehensive Barcode Medication Administration (BCMA) program can help, reducing medication errors up to 80%. In this white paper Zebra Technologies uncovers best practices for adopting Barcode Medication Administration, including: The importance of building a multidisciplinary implementation team The role of efficient, well-defined workflows How accurate data management and reporting are essential to ongoing BCMA success
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safety, technology, zebra, medical, administration
    
Zebra Technologies
Published By: TigerConnect     Published Date: May 02, 2018
t’s stunning really, that something as basic as communication among your care team members is such a significant factor in your success as a health delivery organization. And yet, it’s proven every day in hospitals and other patient care settings throughout the nation. Every one of these either affects or reflects your ability to complete tasks effectively. At right is a list of metrics that are affected by communications among clinical staff.
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TigerConnect
Published By: TigerConnect     Published Date: May 02, 2018
Hospitals and other care organizations are turning to clinical communication & collaboration solutions—often referred to as CC&C systems—as a way to improve care-team coordination and to expedite care delivery. But there’s an unexpected challenge with this journey. These clinical communication solutions are changing so rapidly, it’s not easy for IT decision-makers to be confident with their vendor selection. You want to pick the best system for your organization, but there are so many factors to consider. And the factors keep changing. At any moment, you don’t know what you don’t know. This Technical Buyer’s Guide is for you if: • You’re an IT professional in a healthcare organization that provides direct patient care. • Your organization is thinking of purchasing a new system to support clinical communications among your clinical and administrative staff. • You’re looking for technical details that will help you choose the best communication solution for your organization.
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TigerConnect
Published By: IBM APAC     Published Date: Apr 27, 2018
To make the best treatment decisions, doctors at Memorial Hermann required rapid, reliable access to patients medical records and fast insight into changing health indicators. Deploying IBM FlashSystem, physicians at Memorial Hermann can now rapidly access healthcare information and perform sophisticated analysis to identify early signs of illness and take appropriate action for patients 99% faster.
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IBM APAC
Published By: DocuSign     Published Date: Apr 24, 2018
We live in a mobile, digital era where health information is at our fingertips. With the touch of a button, patients can see test results, track prescriptions, and sign up for clinical research. And yet it still takes over a decade to bring breakthrough treatments to market. Scientific productivity must improve: clinical trials are costly and time-consuming, and regulations mandate increased scrutiny and compliance. The patients who rely on your scientific leadership are expecting more. How are you meeting their needs? While intensive research and study are still a prerequisite for success, there is a better way to develop new products and therapies. Download the eBook for best practices to drive digital adoption in life sciences.
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DocuSign
Published By: Great Bay Software     Published Date: Apr 12, 2018
"Healthcare organizations have significantly more to consider than the average business when it comes to network and device security. Concern over code modification, key compromise, password-based vulnerabilities and man-in-the-middle attacks have caused hospital CIOs and CISOs to rethink their security strategies and investments. The threat to these devices has even been assigned its own term: medjacking, a shortened form of “medical device hijacking.” Download this white paper for five best practices to mitigate threat and attacks that can put lives, patient trust and the growth of the healthcare organization at risk. Access the white paper today!"
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Great Bay Software
Published By: Evariant     Published Date: Apr 09, 2018
Every consumer or patient call into a health system’s call center is an opportunity to create a highly-personalized experience that ensures patient loyalty and extends patient lifetime value. Healthcare providers have a tremendous opportunity to invest in solutions and processes that can transform their call center into a profit center by driving smarter patient engagement. Yet, the majority of call centers today do not deliver the robust, personalized support capabilities today’s patients and consumers expect, and the current healthcare marketing environment demands. Download your free copy of this eBook to learn how to make the transformation from traditional call center to strategic patient engagement engine that drives growth in patient acquisition and lifetime patient value.
Tags : 
patient experience, call center, improved care continuum, access center, customer experience, patient journey
    
Evariant
Published By: Evariant     Published Date: Apr 09, 2018
If you're going to commit to providing the highest quality care to patients, improving the customer experience and providing proactive service that builds lifetime relationships with patients is a requirement. By creating a comprehensive 360 view of the caller, agents are armed with the right context and talking points to provide a highly personalized, more informed experiences on-the-fly. Watch this presentation to capitalize on every customer interaction to build deeper, more personalized relationships with their prospects and existing patients, effectively transforming the call center into a profit center. Watch the presentation now.
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patient experience, call center, improved care continuum, access center, customer experience, patient journey
    
Evariant
Published By: SAS     Published Date: Apr 04, 2018
Opioid use grabs headlines when important celebrities overdose. Prince is sadly the most recent. But the problem is persistent and pervasive. The marginally good news is that the number of opioid prescriptions written started to decline last year. Overdose deaths, however, continued to rise. Also in the news have been lawsuits against pharmaceutical companies and distributors for helping to create the astounding oversupply of opioids, but the root causes go deeper. Physicians and their patients, medical policy makers and licensing boards, pharma companies and pharmacies all have played roles. And all must work together to stem the opioid epidemic and achieve the fundamental objectives of reducing addiction and deaths.
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SAS
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