improve service

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Published By: Citrix Systems     Published Date: Jul 28, 2015
Organizations are looking to SDN to improve network agility by incorporating network automation in cloud computing platforms. So far the focus of SDN has been on L2-L3 switching and routing services. However applications don’t just need network connections. They also need L4-L7 network services.
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Citrix Systems
Published By: BMC Software     Published Date: Jul 22, 2015
Find out how BMC TrueSight IT Data Analytics can help you identify and resolve issues faster by leveraging both monitoring and log data so you can avoid performance issues and improve quality of service while also enhancing IT staff productivity.
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bmc truesight it data analytics, monitoring data, log data, performance issues, quality of service, productivity
    
BMC Software
Published By: PC Connection     Published Date: Jul 01, 2015
EMC XtremIO is an all-flash scale-out enterprise storage array that provides substantial improvements to I/O performance. Purpose-built to leverage flash media, XtremIO delivers new levels of real-world performance, administrative ease, and advanced data services for applications. Listen to Ted Basile, XtremIO Partner Development, Strategy and Marketing, discuss EMC XtremIO. He shares how XtremIO delivers consistent performance and service levels, while providing operational efficiency and business process improvements at the application layer.
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PC Connection
Published By: Altiscale     Published Date: May 28, 2015
Altiscale’s Hadoop-as-a-Service can reduce costs and improve data scientist productivity, resulting in products, services, and insights realized sooner.
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hadoop-as-a-service, data improvement, data productivity, economic benefits, economic impact, big data, forrester
    
Altiscale
Published By: ServiceNow     Published Date: May 21, 2015
Insurance Giant Allstate Corporation, like many companies, found it persistently challenging to maximize the value of the IT services it delivers to employees and customers. So they turned to ServiceNow’s cloud-based IT Service Management(ITSM) solution. Since deployment in 2013, Allstate has levered ServiceNow to: • Improve IT state productivity levels in incident and change management operations • Improve how incident –related data flows through the organization and, ultimately influencing decision making for the better of the business Download this case study to learn more about how ServiceNow transformed Allstate’s IT services.
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cloud-based, allstate, servicenow, management solutions
    
ServiceNow
Published By: Avaya     Published Date: May 08, 2015
Learn how to properly manage and orchestrate your SDN infrastructure and see how this can greatly improve your end-to-end relationship between applications, business logic, and networking services.
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infrastructure, snd. applications, business logic
    
Avaya
Published By: Pluris     Published Date: May 05, 2015
Download this case study today and discover how to create a more predictable sales process. Learn how to improve the quality and consistency of Customer Service Reps (CSRs) performance, increasing cross-sell and up-sell performance to existing customers via inbound service calls.
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pluris, case study, media, order conversion, optimization, csr, analytics
    
Pluris
Published By: Pluris     Published Date: May 05, 2015
Download this case study today and discover how to create a more predictable sales process. Learn how to improve the quality and consistency of Customer Service Reps (CSRs) performance, increasing cross-sell and up-sell performance to existing customers via inbound service calls.
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Pluris
Published By: Red Hat     Published Date: May 05, 2015
IT organizations are under intense pressure to improve service levels and contain expenses in today’s challenging economic climate. Forward-looking organizations are upgrading IT infrastructure and implementing virtualization and cloud computing solutions to improve business agility and drive down costs. Many enterprises are adopting a dual platform approach, retaining Microsoft Windows for office productivity and collaboration applications, and deploying Red Hat® Enterprise Linux® for infrastructure and datacenter modernization initiatives. By adopting standards-based Red Hat Enterprise Linux, businesses can enjoy high performance, reliability, and security, with a lower overall TCO.
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red hat, platform strategies, modern datacenter, virtualization, cloud computing solutions
    
Red Hat
Published By: Campaigner     Published Date: Apr 30, 2015
This report is about working with a Campaigner SMTP Relay to increase message deliverability, improve customer service, enhance your brand and drive more revenue.
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email marketing, message deliverability, smtp relay, brand awareness, customer engagement, customer relationships, transactional emails
    
Campaigner
Published By: XO Communications     Published Date: Apr 13, 2015
Use this step-by-step guide from enterprise technology expert David Linthicum to help improve your network to handle services delivered from multiple clouds. With the right network infrastructure, it is much easier to connect, secure and speed up delivery of all of the cloud applications and services consumed by your organized. No matter where you are in your cloud implementations, learn best practices and strategies in this eBook series focused on Building the Network that Empowers Digital Business. Part 2 of the series, this guide focuses on best practices and creating a master implementation plan. Interested in crafting your strategy and business case for using multiple clouds, watch for Part 1 in the series "The Evolution from Network to Multi-Clouds."
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XO Communications
Published By: IBM     Published Date: Apr 06, 2015
Mobile capture is quickly becoming an important differentiator for many companies and organizations, especially those in traditionally document-intensive fields like banking, insurance, healthcare and government operations. According to a 2014 study conducted by AIIM, 45% of companies feel that mobile capture is vitally important, pointing to the competitive need for improved process agility and customer service across the board.Discover the top 10 questions to ask before you make your investment in mobile capture.
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mobile capture, customer service, ibm, banking, insurance, healthcare, government
    
IBM
Published By: IBM     Published Date: Apr 06, 2015
Far from being out of date, mainframes are used around the world to build robust, trusted clouds. Increasingly, organizations are turning to cloud computing to improve their IT responsiveness and to reduce costs. And for enterprise workloads, which require highly reliable and secure platforms to meet demanding service levels, many companies are building their clouds using a mainframe.
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ibm, cloud computing, cost reduction, next generation mainframe
    
IBM
Published By: CDW     Published Date: Mar 27, 2015
Many, if not most, organizations today are grappling with the challenge of a growing mobile technology environment. Mobility can deliver many key benefits: improved collaboration among workers, enhanced customer service, easier access to corporate information from many locations and increased productivity—to name a few. But the proliferation of mobile devices and applications also comes with its share of challenges, perhaps none more important than ensuring the security of the devices themselves as well as the data they contain and the enterprise networks they access.
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mobile, security, strategy, application, enterprise, network, data
    
CDW
Published By: CDW-Trend Micro     Published Date: Mar 26, 2015
Virtualization and cloud computing can help your organization achieve significant savings in data center hardware costs, operational expenditures, and energy demands— while achieving improvements in quality of service and business agility. However, as data centers continue to transition from physical to virtual and now increasingly, cloud environments, traditional security can slow down provisioning, become difficult to manage, and cause performance lag. As you scale your virtual environment and adopt software defined networking, evolving your approach to security can reduce time, effort, and impact on CPU, network, and storage. Read this white paper to learn more about virtualization and cloud computing.
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security, virtualization, cloud computing, trend micro
    
CDW-Trend Micro
Published By: Equinix     Published Date: Mar 26, 2015
A leading U.S.-based financial services firm was faced with the growing challenge of providing consistent application performance to a vast employee base and nationwide network of partners. The company turned to Equinix to help redesign its network, both to improve performance and prepare for a move to a cloud-enabled environment. Equinix worked with the firm to deploy bi-coastal Equinix Performance Hubs, extension nodes of the company’s existing network placed in strategically located Equinix International Business Exchange (IBX) data centers. A Performance Hub moves services closer to end users and provides direct access to networks and cloud providers. By deploying Performance Hubs, the customer created a high-performance services platform for its business. The result was a dramatic decrease in network latency, improvements in application performance and an enhanced user experience.
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financial services, cloud-enabled environment, cloud providers, network latency, application performance, enhanced user experience
    
Equinix
Published By: Comcast Business     Published Date: Mar 24, 2015
“The network is your business” has been a mantra for many years indicating how businesses rely more heavily on being networked between their facilities, data centers, suppliers, business partners and customers. Your network enables your business to: • Improve productivity • Provide business continuity • Increase customer satisfaction • Reduce costs This paper provides an overview of the different types of Ethernet services, the service components that differentiate them, their business and technical benefits, and important things to consider when selecting an Ethernet service.
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ethernet, business network, productivity, customer satisfaction, cost reduction
    
Comcast Business
Published By: ServiceNow     Published Date: Mar 24, 2015
Decision makers at many organizations question the investments made in IT. This is often because they don’t fully understand the value delivered by IT service management (ITSM) or by compliance with recommended best practices such as those defined by the IT Infrastructure Library or ITIL®. This often pressures CIOs to demonstrate the value of IT to the business. Learn how creating a great service catalog can help alleviate these pressures and why many consider it to be fundamental to any IT improvement initiative. An effective service catalog enables IT to deliver business services that are more customer and service focused, which results in higher customer satisfaction, provides standardization and consistency and increases IT visibility across the organization.
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it visibility, it service management, compliance, it infrastructure, business services, it visibility
    
ServiceNow
Published By: ServiceNow     Published Date: Mar 24, 2015
IT departments and the organizations they serve can reap dramatic benefits by codifying and automating unique processes through the development of custom applications. These applications can lower costs, improve agility, quicken time to value, give IT greater control,and bolster productivity throughout IT and among enterprise users. In fact, with the right tools in place, organizations can enable a new class of “citizen developers” who work either in or with IT to create applications and services that are highly responsive to business needs. A platform to enable this type of innovation is not only available, cost efficient and simple to deploy, but it may already be part of your IT environment.
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codifying and automating, custom applications, it control, applications and services, business needs, cost efficient, it environment
    
ServiceNow
Published By: LogMeIn     Published Date: Mar 19, 2015
Within today’s competitive environment, where customers are more empowered than ever, organizations are looking to differentiate themselves from the competition and reduce customer churn through improvements in customer satisfaction. A recent Forrester survey found that 86% of decision-makers rank their customers’ experience as one of the top strategic priorities, and that 68% want to be customer service leaders in their industry.
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customer experience, customer satisfaction, support desk, customer care, customer support
    
LogMeIn
Published By: LogMeIn     Published Date: Mar 19, 2015
Within today’s competitive environment, where customers are more empowered than ever, organizations are looking to differentiate themselves from the competition and reduce customer churn through improvements in customer satisfaction. A recent Forrester survey found that 86% of decision-makers rank their customers’ experience as one of the top strategic priorities, and that 68% want to be customer service leaders in their industry. How does today’s customer support organization manage to respond? The answer lies in building a better support desk that will let you do more with less without sacrificing on support quality or end-user satisfaction. Wondering where to start? You may want to read these five tips.
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customer experience, customer satisfaction, customer service, customer support
    
LogMeIn
Published By: ClearSlide, Inc     Published Date: Feb 25, 2015
Organizations treat customer data as a key component of CRM. Many organizations see an effective customer data management strategy as an important cornerstone of their CRM strategy. Most organizations are moving beyond tactical CRM initiatives focused on saving cost and driving efficiency to making their organization more effective and focused on driving better customer engagement and experience. Customer data is used to enhance customer experiences, improve service quality, target marketing efforts, capture customer sentiment, increase upsell opportunities and trigger product and service innovation.
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crm, big data, customer engagement, customer service
    
ClearSlide, Inc
Published By: IBM     Published Date: Feb 24, 2015
Mobile capture is quickly becoming an important differentiators for many companies and organizations, especially those in traditionally document-intensive fields like banking, insurance, healthcare and government operations. According to a 2014 study conducted by AIIM, 45% of companies feel that mobile capture is vitally important, pointing to the competitive need for improved process agility and customer service across the board. Discover the top 10 questions to ask before you make your investment in mobile capture.
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mobile capture, ibm, process agility, customer service
    
IBM
Published By: F5 Networks Inc     Published Date: Feb 18, 2015
Organizations in every industry rely on applications to drive customer engagement, employee productivity and revenue. Deployed between users and the applications are a wide variety of “application services” designed to enhance security, improve performance and ensure reliability. F5 set out to evaluate the state of these services by asking IT professionals about their current and planned use of application services. Read the report to learn which strategic initiatives are driving application deployments including the most important trend for the next 2-5 years.
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application services, customer engagement, employee productivity, application deployment
    
F5 Networks Inc
Published By: Juniper Networks     Published Date: Feb 18, 2015
Get our eBook on Virtualization and learn how you can improve business agility and service delivery via an open, agile network architecture. This eBook explains how to bridge the physical and virtual worlds and simplify connections across multiple data centers.
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juniper, juniper networks, virtualization
    
Juniper Networks
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