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Published By: Oracle Service Cloud     Published Date: Mar 23, 2016
In the customer service solutions Forrester Wave™ for enterprise organizations, we identified the 11 most significant customer service solutions — eGain, Microsoft, Moxie, Oracle Service Cloud, Oracle Siebel CRM, Pegasystems, Salesforce, SAP Cloud for Service, SAP CRM, SugarCRM, and Verint — and researched, analyzed, and scored them. This report details our findings on how well each vendor fulfills our criteria and where it stands in relation to other vendor solutions in order to help customer service professionals select the right partner for their customer service initiatives.
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oracle, service cloud, service management, customer interaction
    
Oracle Service Cloud
Published By: Viavi Solutions     Published Date: Mar 21, 2016
At Viavi Solutions® we’ve had the benefit of observing a number of hybrid cloud deployments up close. All sectors of IT users—from small to large enterprises, governmental groups, and even cloud service providers (CSPs) who themselves have begun to offer managed cloud services from third-party platforms—touch the hybrid cloud environment. CIOs, especially, face new challenges in deploying or expanding their enterprise presence in the cloud. This white paper examines four critical areas—migration, security, costs, and visibility—where CIOs can make major differences in the successful execution of hybrid cloud strategies. We’ve listed 20 fundamental questions CIOs can discuss with both their internal deployment groups and their external CSP/system integrator in preparation for a migration to or an expansion of hybrid cloud services.
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viavi solutions, hybrid clouds
    
Viavi Solutions
Published By: Viavi Solutions     Published Date: Mar 21, 2016
IT today is more complex than ever. Public cloud, networks, storage systems, servers, and applications all combine to deliver today’s IT services. But how do you manage such a diverse and complex infrastructure? Can legacy tools help after this seismic shift? This document answers these questions and provides 20 tools you need to deliver services in this new hybrid IT world.
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viavi solutions, hybrid it, public cloud, storage systems, it services, legacy tools, best practices
    
Viavi Solutions
Published By: Ring Central     Published Date: Mar 21, 2016
Gartner Inc., the world’s leading information technology research and advisory firm, has positioned RingCentral in the Leaders Quadrant of the 2015 report, Magic Quadrant for Unified Communications as a Service (UCaaS), Worldwide,* as a result of its ability to execute and the completeness of vision.
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ring central, gartner, unified communications, cloud, phone systems
    
Ring Central
Published By: Ring Central     Published Date: Mar 21, 2016
This white paper discusses seven compelling reasons for replacing your company’s on-premise PBX with a cloud phone system.
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ring central, cloud, cloud phone system, communications, pbx
    
Ring Central
Published By: Ring Central     Published Date: Mar 21, 2016
This white paper explains the advantages of a cloud phone system.
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ring central, cloud, cloud phone, multi site businesses, communications
    
Ring Central
Published By: Ring Central     Published Date: Mar 21, 2016
This analysis reveals the many hidden costs of an on-premise phone system, which can total more than the large initial capital expense of the basic hardware.
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ring central, phone system, cloud, costs, cloud phone systems
    
Ring Central
Published By: Ring Central     Published Date: Mar 21, 2016
This whitepaper discusses how a cloud phone system can integrate with a mobile workforce.
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ring central, cloud phone system, mobile workforce, communications, support
    
Ring Central
Published By: Rackspace     Published Date: Mar 08, 2016
Moving existing line-of-business (LOB) applications to the cloud can be a daunting task. In this white paper, find out how Rackspace makes moving to the Microsoft cloud easy by: • Assessing current system and applications with one of 250+ Microsoft Experts • Understanding how to utilize new cloud capabilities based on our over 15 years of Microsoft Cloud experience • Manage, monitor and secure migrated applications and workloads 24x7x365
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microsoft azure, cloud computing, business solutions
    
Rackspace
Published By: Oracle_Hospitality F&B     Published Date: Feb 22, 2016
The Power of the Cloud for Food and Beverage Operators discusses cloud technology and how it can help F&B operators achieve their goals. The document discusses how cloud technology can help reduce IT costs, improve data security, open locations faster, and more.
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oracle hospitality, power of cloud, cloud systems, cloud technology
    
Oracle_Hospitality F&B
Published By: Oracle Commerce Cloud     Published Date: Feb 05, 2016
Many potential customers and partners of Oracle Sales Cloud would like to understand from third parties if the claims Oracle makes about the product are accurate. Conducting extensive research, including interviewing customers, systems integrators, and others with firsthand experience of the application, has allowed Constellation to provide an objective view through three customer case studies. This report offers insights into four of Constellation’s primary business research themes, the Next-Generation Customer Experience, Technology Optimization and Innovation, Digital Marketing Transformation and the Future of Work.
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Oracle Commerce Cloud
Published By: IBM     Published Date: Feb 04, 2016
Amy McCormick, offering and product manager at IBM, discusses IBM in Healthcare, the value of integration, IBM Healthcare integration, and client successes as well as integration use cases.
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ibm, integration bus, cloud, analytics, mobile, it systems
    
IBM
Published By: Intacct Corporation     Published Date: Jan 26, 2016
Get your free copy of the 2016 Buyer's Guide to Accounting and Financial Software and learn: • How to evaluate cloud vs. on-premises • The 6 questions to ask before moving to the cloud • Where to look for a financial system’s hidden costs • What to get in writing before you sign • How to get better information from a financial system
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Intacct Corporation
Published By: Eaton     Published Date: Jan 26, 2016
Cloud computing vendors and colocation data centers make every effort to maximize the scalability, efficiency and agility of their data centers. As a result, more and more of them are looking into replacing older, transformer-based centralized power protection schemes with distributed architectures in which uninterruptible power systems (UPSs) reside in the white space (or data hall). This white paper describes the advantages of positioning UPSs in the white space as well as the essential qualities to look for in a white space-ready UPS.
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eaton, data center trends, white space, upss, uninterruptible power systems, data hall
    
Eaton
Published By: MuleSoft     Published Date: Jan 25, 2016
IT used to be so simple. Companies owned their own technology equipment and purchased enterprise licenses for many of the applications anybody in the organization might care to use. But then the cloud emerged, and mobile, and social media, and IoT; the world of IT has never been the same. Today's businesses are software-driven enterprises with technology capability distributed throughout the company, utilizing countless third-party cloud-based applications. This new organization requires an cultural shift in the IT organization. Read this whitepaper to learn: -How businesses can reorganize themselves into lightweight, agile, modular businesses able to respond to innovations in SaaS, mobile, and analytics -How to build a technological architecture that can accommodate new technology yet still extract value from on-premises systems -The advantages of an API-led connected architecture vs. old SOA approaches
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technology, enterprise applications, best practices, business optimization, technology architecture
    
MuleSoft
Published By: Allbound     Published Date: Jan 13, 2016
In this ebook, you’ll learn how businesses are using technology and the cloud to transform their channel ecosystems into a model of collaboration and empowerment, injecting purpose and engagement into partner relationships, and building a channel-wide culture of customer success for both manufacturers and their resellers.
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channel marketing, sales acceleration, customer success, collaboration, content
    
Allbound
Published By: HPE Intel     Published Date: Jan 11, 2016
Want to know where flash storage technology is heading? Watch Part V of our "Mainstreaming of Flash" video series to hear what's next with this exciting technology! HPE 3PAR StoreServ was built to meet the extreme requirements of massively consolidated cloud service providers. Its remarkable speed—3M+ IOPS—and proven system architecture has been extended to transform mainstream midrange and enterprise deployments, with solutions from a few TBs up to 15PB scale.
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HPE Intel
Published By: HPE Intel     Published Date: Jan 11, 2016
Interested in flash, but not sure how it will work with your existing workloads like VDI? Watch Part III of our "Mainstreaming of Flash" video series to learn more! HPE 3PAR StoreServ was built to meet the extreme requirements of massively consolidated cloud service providers. Its remarkable speed—3M+ IOPS—and proven system architecture has been extended to transform mainstream midrange and enterprise deployments, with solutions from a few TBs up to 15PB scale.
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HPE Intel
Published By: VMware AirWatch     Published Date: Dec 10, 2015
Windows 10 fu¨r die Mobile First, Cloud First A¨ra neudefiniert Die neueste, revolutionäre Version von Microsoft hat ein einziges Betriebssystem fu¨r Mobilgeräte und traditionelle PCs geschaffen. Eine Plattform | Einheitliche Apps | Intuitive Erfahrung | Integrierte Sicherheit Neu definiert - fu¨r eine ära, in der Mobilitat und Cloud an erster Stelle steht
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windows 10, vmware, cloud, cloud first, webinar, mobile first
    
VMware AirWatch
Published By: Salesforce     Published Date: Dec 02, 2015
When Salesforce CEO Marc Benioff co-founded the cloud computing company back in 1999, one of the first things he did was define his management process. As he shares in his book Beyond the Cloud, Benioff wanted to put into words what his focus was and then clearly communicate it to the rest of the business. The result was the V2MOM (pronounced “V2 mom”), an acronym that stands for vision, values, methods, obstacles, and measures. Benioff says this system has helped keep everyone at the fast-growing company on the same page over the years. Below are the basic steps of Benioff’s V2MOM system. You can use them to start defining your management process.
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Salesforce
Published By: Rackspace     Published Date: Nov 24, 2015
Will your IT department ever have time to venture into optimizing new technologies such as cloud and big data when your Legacy systems sucks up all your resources?
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enterprise mobility, itaas, as-a-service, private cloud, it innovation, it maintenance, it operations, hybrid cloud, dedicated, data security, outsourcing, hosting, hosting providers
    
Rackspace
Published By: Evident.io     Published Date: Nov 23, 2015
AWS is the most widely deployed public cloud infrastructure as a service (IaaS) solution in the world and is a leader in Gartner's Magic Quadrant for IaaS (see "Magic Quadrant for Cloud Infrastructure as a Service"). AWS offers a large number of built-in security capabilities (see Note 1), and questions on the proper practices for securing workloads in AWS are increasing.1 AWS is a not a "consumer grade" IaaS cloud. It is a market leader, with a portfolio of security capabilities and security ecosystem partners unmatched by other IaaS providers. However, simply moving existing workloads to AWS without rethinking security tools, processes and system management will result in workloads that are less secure than they were when located within enterprise data centers. Conversely, a properly managed and secured workload in AWS will be at least as — and, in most cases, more — secure than in an enterprise data center.
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security, best practices, web services, amazon, workload, aws, data centers, enterprise, cloud, infrastructure
    
Evident.io
Published By: Dell     Published Date: Nov 19, 2015
Download this whitepaper to learn more about the Dell Hybrid Cloud System for Microsoft.
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Dell
Published By: Dell     Published Date: Nov 19, 2015
Download this spec sheet to learn more about the Dell Hybrid Cloud System for Microsoft.
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Dell
Published By: Netsuite DWASF Leads Display Q1 2015     Published Date: Nov 19, 2015
"In this white paper, The 8 Ways Outdated ERP Damages Your Business, learn how old ERP hold back business and how the cloud can help. Find out why economic, market, and technology changes have made it necessary for modern business systems to adapt more quickly, how outdated systems drain your IT budget, what a modern business must do to ensure their ERP systems keep pace with the demands of a global mobile business, and the four reasons companies are turning to the cloud to keep up with their ever-changing organizations."
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erp system, upgraded erp, business innovation, productivity
    
Netsuite DWASF Leads Display Q1 2015
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