telephone

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Published By: 8x8 Inc.     Published Date: Feb 24, 2017
Before moving to 8x8, MOBI had a premises-based telephone and contact center system. “We had a lot of points of failure inside of our building. And because our help desk and contact center is so critical we absolutely had to do something about it.” Mobi wanted one system to handle all interactions with their customers, primarily phone calls and instant messaging. According to Mobi, “What stood out about 8x8 was that everything was managed under one roof.” Mobi has been able to achieve this with 8x8’s integrated Virtual Office and Virtual Contact Center solutions.
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8x8, mobi, webinar, contact center, customer interaction
    
8x8 Inc.
Published By: 8x8 Inc.     Published Date: Feb 13, 2017
The right contact center solution should integrate tightly with your CRM solution and add value to it. Your contact center software should be able to capture all email, chat and standard telephone interactions and link them to the customer records database. Not only does this ensure continuity in all your customer communications, it gives the CRM database more information to use in constructing a better picture of your customers’ behavior. So how do you choose the right contact center for your organization? Following are three examples of forward-thinking businesses that found the right answer with cloud communication technology.
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contact center, crm, telephone interactions, communications
    
8x8 Inc.
Published By: Asentria Corporation     Published Date: Sep 04, 2007
The use of pollable remote access units enable integration of phone systems with telecommunications management, plus system-wide access, monitoring and alarm notification that includes unmanned remote sites. Few telephone networks connect a user base that is involved in such a multitude of vital services as local government.
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telecom alarms, snmp traps, remote site managers, terminal servers, remote access, snmp monitoring, snmp, contact closures, fault management, network management, remote site monitoring, remote site alarms, environmental monitoring, network alarm monitoring, network alarm management, remote telemetry units, alarm management system, network management systems, network monitoring, protocol mediation
    
Asentria Corporation
Published By: Asentria Corporation     Published Date: Sep 04, 2007
As a provider of cable television, telephone, and high-speed Internet for the City of Burlington, Vermont, Burlington Telecom (BT) offers communication services to more than 16,000 homes. By the end of 2008, BT’s communications infrastructure will allow every home and business in the city to have access to its fiber optic network.
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telecom alarms, snmp traps, remote site managers, terminal servers, remote access, snmp monitoring, snmp, contact closures, fault management, network management, remote site monitoring, remote site alarms, environmental monitoring, network alarm monitoring, network alarm management, remote telemetry units, alarm management system, network management systems, network monitoring, protocol mediation
    
Asentria Corporation
Published By: Business.com     Published Date: Oct 09, 2012
A business call center is no longer a grouping of agents with a telephone and list of phone numbers. Call centers have evolved in to the forefront of many business' revenue-generating activities.
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call center software, telecom, software, information management, data
    
Business.com
Published By: Cisco     Published Date: Jan 29, 2009
Small business telephone systems are available in a variety of configurations, offering an ever-growing range of features and benefits. The most advanced small business telephone systems today run on Internet Protocol (IP) networks—the same network many small businesses use to connect employees, devices and information resources.
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cisco, small business phone systems, ip networks, internet protocol, videoconferencing, unified messaging, mobile softphones, automated attendant, paging and intercom, crm
    
Cisco
Published By: Cisco EMEA     Published Date: Mar 26, 2019
Learn about routing, switching, security, wireless and IP telephones
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Cisco EMEA
Published By: Cloudnet     Published Date: Jan 05, 2011
Whitepaper: Which telephone system is right for your SME business?
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voip, phone systems, cloudnet
    
Cloudnet
Published By: Cox Communications     Published Date: Nov 10, 2014
Internet service is the heart of any business today, powering everything from telephone service to videoconferences. Because so much of your business depends on a reliable, fast internet connection, it’s important that you choose the best internet service for your environment. With several different options, though, professionals can sometimes feel overwhelmed by the technical jargon.
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internet service, cox, dsl, cable, customer-based wi-fi
    
Cox Communications
Published By: eGain     Published Date: Oct 12, 2007
Business relationships have always been based on interactions. Until now most of these interactions have been through conventional means, such as the telephone. But now more and more of your business interactions are over the Internet, and this trend will continue for the foreseeable future. Are you ready to handle this change?
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customer interactions, customer service, customer support, support, helpdesk, online support, help desk, client service, egain
    
eGain
Published By: Epson     Published Date: Jun 22, 2018
Businesses like yours rely on e ective internal and external connections between employees to operate e ciently. But you might be discovering that the old ways of conveying important business messages are no longer enough for your sta . Relying only on telephone calls, email, and face-to-face meetings alone could be now considered a competitive disadvantage. It also makes it more di cult to attract top talent, and inhibits the communication speed most enterprises now require.
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Epson
Published By: Evariant     Published Date: Aug 22, 2018
Health systems that implement CRM-based engagement solutions stand to achieve significant strategic gains, from acquiring and retaining patients to supporting more positive clinical outcomes to increasing referrals to member providers and practices. Driven by easy access to rich consumer data and analytic profiling, as well as patient encounter histories, CRM-based engagement centers optimized for healthcare enable health system CSRs to quickly offer personalized responses to consumer or patient inquiries via multiple in- and outbound media, including telephone, email, social, and web.
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call center, healthcare crm, patient experience, patient acquisition, healthcare transformation
    
Evariant
Published By: Fonality     Published Date: Feb 25, 2013
So,what exactly is a contact center? The term can evoke images of rows of attendants handling calls to sell or service a product.
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fonality, contact center, small business, free e-book, customer telephone calls
    
Fonality
Published By: Genesys     Published Date: May 14, 2009
Customer loyalty is a two-way street. Businesses around the world are finding greater success at winning, serving and retaining customers when they are able to respond quickly and effectively whenever they call. Intelligent Customer Front Door (iCFD) is a metaphor that describes a set of applications and technological resources that enable businesses to identify callers and quickly aggregate information about them to assist in successfully resolving their needs. Learn more today!
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genesys, opus, customer loyalty, customer, crm, customer relationship management, retention, intelligent customer front door, icfd, interactive voice response, ivr, metadata, information, lead, mobile, establishment, consolidation, performing, optimizing, computer telephone integration
    
Genesys
Published By: Genesys     Published Date: Aug 13, 2009
Your company likely has a contact center that efficiently and effectively handles customer interactions via telephone calls as well as through channels such as text chat, SMS, and e-mail. Yet are you aware that the contact center handles just a fraction of the activities that impact the customer experience throughout your business?
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genesys, conferencing, text chat, sms, e-mail, email, customer experience, contact center, voip, service delivery optimization, lob, line-of-business, sla, service level agreement, backlog, websphere, backlog, workload distribution, iwd, customer interaction management
    
Genesys
Published By: iDirect     Published Date: Aug 21, 2009
With developments in IP networking in general and the Internet in particular, the ability to transmit voice calls which have been traditionally handled by the public switched telephone network (PSTN) over a lower cost IP infrastructure has become a reality. More and more users are researching VoIP capability when purchasing a connection to the Internet or simply expanding their private intranet.
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voice over ip, ip telephony, voip, ip networking, ip networks, pstn, telephone, phone, telecom, telecommunications, ip infrastructure, infrastucture, idirect
    
iDirect
Published By: Interactive Intelligence     Published Date: Feb 28, 2013
In this white paper series, on TCPA, from ARM.com, Latitude Software, and Interactive Intelligence, we asked collection industry attorneys David Kaminski and Anita Tolani to weight in on different aspects of technology for TCPA compliance.
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tcpa compliance, telephone consumer protection act, compliance, interactive intelligence
    
Interactive Intelligence
Published By: Intermec     Published Date: Jun 20, 2013
This research, commissioned by Intermec and carried out by research company Vanson Bourne, surveyed 250 senior supply chain and distribution center managers at organizations with over 500 employees in the UK, France, Germany and North America. The interviews were conducted by telephone with respondents spanning industries including retail, manufacturing, distribution, transport, chemicals, logistics, pharmaceuticals, wholesale and FMCG. 50 interviews were conducted in each European country with 100 interviews taking place in North America during October 2012.
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intermec, vanson bourne, distribution center, retail, manufacturing
    
Intermec
Published By: Lane Telecommunications     Published Date: Apr 14, 2009
The fax market is changing significantly though not in the way predicted by many. Far from an inevitable decline brought about by the emergence of e-mail, the demand for fax, particularly from larger companies, is actually growing. The way that fax is managed within the business is also undergoing a significant period of transition.
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kudos, lane, lane telecommunications, fax over ip, foip, ip network, integrated business communications, integrated ip, voice market, voip, multi- function peripherals, mfps, erp, public switched telephone network, pstn, fax over internet protocol, t.37, store and forward, t.38, real-time
    
Lane Telecommunications
Published By: LogMeIn Rescue     Published Date: Oct 21, 2013
Customer service has evolved from a reactive activity viewed largely as a cost center-based tactical necessity, to a proactive management task that can in many ways set a company apart from the competition. At the same time, the channels by which customers receive support are growing and fragmenting very rapidly. The telephone is still the primary mode of support, but is steadily declining as text, social media, chat, knowledge bases, email and online communities provide new avenues for customers to get the help they need. Some organizations are embracing this evolution by implementing technologies that enable them to interact with customers regardless of the channel or the device they’re using. This approach not only improves customer service, but also boosts the brand image and helps companies achieve broader business goals.
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logmein, infoworld, customer service, customer support, support, support strategy, social media, mobile support, email support, remote pc access software, remote desktop connection, remote computer support, customer support channels
    
LogMeIn Rescue
Published By: Mitel     Published Date: Dec 28, 2010
The Mitel Freedom architecture provides organizations with a single stream, software-based
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voip, pbx, wireless, mobility, ivr, acd, telephone, vmware, virtualization, contact center
    
Mitel
Published By: Network Automation     Published Date: Dec 02, 2008
Accudata Technologies, provides flexible access to data validation through innovative technology and cutting-edge data transmission. Accudata serves as an access hub for validating information associated with telephone numbers, cellular numbers and IP locations while also providing line information database storage of phone numbers and corresponding information.
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network automation, automate, accudata technologies
    
Network Automation
Published By: Neustar     Published Date: Feb 27, 2013
Consumer phone data is changing every day, from the device to the subscriber which leaves you at risk for violating the TCPA. Neustar Information Services provides you with authoritative phone data to help you mitigate risk and increase efficiency.
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tcpa, compliance, risk, authoritative phone data, auto dialing restrictions, telephone consumer protection act, autodialer violations, b2c, business to consumer, verification, on-demand verification
    
Neustar
Published By: OpenText     Published Date: Nov 08, 2013
Once voice systems have migrated to Voice over IP, (VoIP) fax communications are the next logical addition to an IP-based environment. This white paper discusses how fax servers and new Fax over IP (FoIP) investments fit into your organizations unified communication strategy. It also calls attention to issues and challenges organizations should consider when determining how best to take advantage of traditional telephone-based systems, FoIP, or a mix of both.
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voip, phone systems, voice over internet protocol, voice over ip
    
OpenText
Published By: PGi     Published Date: Mar 16, 2017
Video has become an essential component in the collaborative day-to-day of business, but there are dramatic differences in strategies and approaches. Download PGi’s Video Conferencing Buyer’s Guide for everything you need to know before choosing the right video conferencing solution for your company.
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microsoft skype, skype for business, skype, lync, teleconferencing, audio conferencing, conferencing, web conferencing, uc&c, ucc, unified, communications & collaboration, unified communications, telephone/cti/voip, voice over ip, private branch exchange (pbx), enterprise collaboration, unified communications
    
PGi
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