survey report

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Published By: Genesys     Published Date: Dec 20, 2018
Companies across the world are innovating with artificial intelligence (AI) to improve customer experience and forge deeper relationships with customers. Through surveys and interviews with 599 executives, from large and mid-sized companies across the globe, this MIT report reveals that most customer-centric firms have already deployed AI extensively in their customer-facing operations and customer experience management processes. Get the global report and regional spotlights on North America, Latin America, Europe and Asia to access complete results. Key insights include: • Nearly 90% of respondents report measurable improvements in the speed of complaint resolution; 80% note enhanced call volume processing using AI • 80% of respondents report measurable improvements in customer satisfaction, service delivery and contact center performance • In North America, 60% of the respondents believe they will deliver a 10% or more increase in customer lifetime value in the next year • Europe
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Genesys
Published By: Genesys     Published Date: Feb 08, 2019
Successfully implementing and managing a comprehensive suite of customer experience technologies is essential for global businesses seeking to sustain high levels of customer experience and brand value. However, knowing how to temper the instinct to throw technology solutions at efficiency problems is what distinguishes global customer experience leaders from the rest. New technologies must be balanced with appropriate investment in human resources. This is the central finding of a global survey of over 550 senior executives conducted by MIT Technology Review to examine the pressures that shape their customer experience processes and the tools and strategies they employ to mitigate those challenges and continuously improve customer engagement. Read the report to get a detailed look at: The strategies that differentiates an Iconic firm from other businesses How strategies vary across regions based on maturity and customer expectations Future innovation management and technology adopt
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Genesys
Published By: Genesys     Published Date: Feb 12, 2019
Successfully implementing and managing a comprehensive suite of customer experience technologies is essential for global businesses seeking to sustain high levels of customer experience and brand value. However, knowing how to temper the instinct to throw technology solutions at efficiency problems is what distinguishes global customer experience leaders from the rest. New technologies must be balanced with appropriate investment in human resources. This is the central finding of a global survey of over 550 senior executives conducted by MIT Technology Review to examine the pressures that shape their customer experience processes and the tools and strategies they employ to mitigate those challenges and continuously improve customer engagement. Read the report to get a detailed look at: The strategies that differentiates an Iconic firm from other businesses How strategies vary across regions based on maturity and customer expectations Future innovation management and technology adopt
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Genesys
Published By: Genius Inc     Published Date: Mar 11, 2010
Based on a survey of over 100 B2B buyers, DemandGen Report and Genius.com uncover the purchase patterns of the new generation of B2B Buyer. It's clear that buying habits have changed and customers are: •More educated about solutions and competition than ever before •More opportunistic and impulsive in their buying behavior •More resourceful and connected to other buyers
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b2b, btob, demand generation, demand gen, genius, social media, behavioral marketing, next gen
    
Genius Inc
Published By: Gigamon     Published Date: Sep 11, 2019
CyberEdge Group’s sixth annual Cyberthreat Defense Report provides a penetrating look at how IT security professionals perceive cyberthreats and plan to defend against them. Based on a survey of 1,200 IT security decision makers and practitioners conducted in November 2018, the report delivers countless insights IT security teams can use to better understand how their perceptions, priorities, and security postures stack up against those of their peers. Notable Findings ? Cyberthreat trifecta. Of 11 categories of cyberthreats, malware is the greatest concern for responding organizations, followed closely by phishing and ransomware (see Figure 1). ? Healthy security budgets. The average security budget is increasing 4.9% in 2019 and represents 12.5% of an organization’s overall budget for IT. ? Threat hunting obstacle. The top inhibitor to achieving effective threat-hunting capabilities is the difficulty organizations are having implementing or integrating related tools. ? Security’s mos
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Gigamon
Published By: Gleanster Research     Published Date: May 15, 2013
A must read if you are considering a marketing automation solution. Gleanster Research surveyed 219 organizations to isolate practices from "Top Performers". The report explores the use of Marketing Automation, solutions to common challenges, metrics for measuring the success of the investment, and best practices for maximizing the return on investment.
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Gleanster Research
Published By: Globoforce     Published Date: Aug 02, 2012
Employee engagement is one of the most important objectives for today's HR leaders. We know we need it. We know we want it. We know it boosts our bottom line. But what isn't always clear is what drives it, and how to get it. Connecting with employees effectively can be a mysterious puzzle at times. What is important to them? What would motivate them to work more productively? What makes them feel valued? There is, thankfully, a better way than tea leaves or crystal balls. Globoforce-the world leader in employee recognition-surveys fully-employed workers in the United States twice a year to answer those very questions. Our aim is to gain more insight into people's attitudes and perspectives on employee recognition, appreciation and engagement. By capturing the current mood of the U.S. workforce, we can examine broader trends in recognition and job satisfaction. The goal of this report is provide you with invaluable insights that can be used to craft strategies that will unify and engage your workforce and culture.
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workforce, mood tracker, employee recognition, globoforce, technology, business, employees, human resources
    
Globoforce
Published By: Gomez IT     Published Date: Apr 12, 2011
Almost 700 businesses in North America and Europe were independently surveyed to understand whether they are already experiencing the impact of poor application performance in their cloud application deployments, and how this is affecting their cloud strategies going forward.
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cloud application, compuware, sla, survey report, cloud performance, cloud deployment, apm
    
Gomez IT
Published By: Google     Published Date: Apr 30, 2018
"In a recent global survey conducted on behalf of Google Cloud in association with MIT SMR Custom Studio, respondents were asked: over the last two years, how has your overall confidence in the security of cloud applications and infrastructure changed? The response was encouraging. 74% of respondents have become more confident in cloud security. The age of unthinking fears about cloud security is over. Not only is cloud adoption rising steadily across geographies, industries and job functions, but confidence in cloud security is rising as well — to the point where increased security is a major reason enterprises opt for cloud solutions. Download this report and find out more."
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Google
Published By: Google     Published Date: Aug 23, 2018
"In a recent global survey conducted on behalf of Google Cloud in association with MIT SMR Custom Studio, respondents were asked: over the last two years, how has your overall confidence in the security of cloud applications and infrastructure changed? The response showed that 74% of respondents have become more confident in cloud security. Read this report and learn more about the measures organizations are taking to manage security across cloud platforms."
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Google
Published By: Google Analytics 360 Suite     Published Date: Sep 05, 2017
Today’s meandering customer journeys take place over multiple channels and devices. Each interaction creates a stream of digital information, leaving marketers with a growing pile of data. But, with data seemingly everywhere, why are so many marketers still feeling like there’s not a drop to drink? Leaders Have a Data Strategy and Enable More Teams with Data In this research report from June 2017, Econsultancy surveyed more than 700 marketing and analytics executives at consumer brands to better understand how data factors into marketing strategy — and daily decision making. Two-thirds of leading marketers — those who outperformed their top business goal — say they currently have a documented data and analytics strategy. In this report, you’ll also learn how leaders have built data-driven cultures and why they are more likely to use: digital analytics to optimize user experience in real time audience-level data to personalize customer experience customer-level data to segment a
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Google Analytics 360 Suite
Published By: Google Analytics 360 Suite     Published Date: Sep 05, 2017
Today’s meandering customer journeys take place over multiple channels and devices. Each interaction creates a stream of digital information, leaving marketers with a growing pile of data. But, with data seemingly everywhere, why are so many marketers still feeling like there’s not a drop to drink? Leaders Have a Data Strategy and Enable More Teams with Data In this research report from June 2017, Econsultancy surveyed more than 700 marketing and analytics executives at consumer brands to better understand how data factors into marketing strategy — and daily decision making. Two-thirds of leading marketers — those who outperformed their top business goal — say they currently have a documented data and analytics strategy. In this report, you’ll also learn how leaders have built data-driven cultures and why they are more likely to use: digital analytics to optimize user experience in real time audience-level data to personalize customer experience customer-level data to segment and r
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Google Analytics 360 Suite
Published By: Group M_IBM Q1'18     Published Date: Feb 09, 2018
The implementation of a distributed order management (DOM) system no longer has to be a daunting endeavor. Gartner surveyed 17 DOM software vendors and interviewed 25 retail clients with recent DOM implementation experience to develop a best practices guide. Read the report to understand the keys to a successful DOMS implementation.
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gartner, order management, supply chain, business application
    
Group M_IBM Q1'18
Published By: Group M_IBM Q2'19     Published Date: Apr 03, 2019
Data is the lifeblood of business. And in the era of digital business, the organizations that utilize data most effectively are also the most successful. Whether structured, unstructured or semi-structured, rapidly increasing data quantities must be brought into organizations, stored and put to work to enable business strategies. Data integration tools play a critical role in extracting data from a variety of sources and making it available for enterprise applications, business intelligence (BI), machine learning (ML) and other purposes. Many organization seek to enhance the value of data for line-of-business managers by enabling self-service access. This is increasingly important as large volumes of unstructured data from Internet-of-Things (IOT) devices are presenting organizations with opportunities for game-changing insights from big data analytics. A new survey of 369 IT professionals, from managers to directors and VPs of IT, by BizTechInsights on behalf of IBM reveals the challe
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Group M_IBM Q2'19
Published By: Group M_IBM Q3'19     Published Date: Aug 26, 2019
Delegating data security to IT teams does not absolve the responsibility business leaders have to protect data. Forrester Consulting surveyed 150 IT, security, and risk decision makers and examined their approach to protecting their company’s critical data and information and communicating data risk to senior business executives. Read this report to gain a better understanding of: ? Who is most accountable to external parties following a data breach ? The importance for business executives to have visibility into data security metrics ? How to overcome challenges to equip business executives with data security information ? When executive level security tools can improve business executives ability to proactively manage data risk
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Group M_IBM Q3'19
Published By: Group M_IBM Q3'19     Published Date: Aug 26, 2019
Delegating data security to IT teams does not absolve the responsibility business leaders have to protect data. Forrester Consulting surveyed 150 IT, security, and risk decision makers and examined their approach to protecting their company’s critical data and information and communicating data risk to senior business executives. Read this report to gain a better understanding of: ? Who is most accountable to external parties following a data breach ? The importance for business executives to have visibility into data security metrics ? How to overcome challenges to equip business executives with data security information ? When executive level security tools can improve business executives ability to proactively manage data risk
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Group M_IBM Q3'19
Published By: Hewlett Packard Enterprise     Published Date: Aug 02, 2017
We started with a simple question: What surprises have you experienced since you started deploying flash storage in your organization? Of course, surprises can be good or they can be bad, but we sought to understand what may have changed – and what’s not changed – since our survey respondents deployed flash storage into their environments. To that end, we asked 1,000 people to share with us their attitudes and experiences around storage. In this report, we will share with you what we learned and how you may be able to use this information to better inform your own path forward.
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flash storage, information technology, survey report, employee satisfaction
    
Hewlett Packard Enterprise
Published By: HP     Published Date: Sep 02, 2015
Service virtualization enables development and test teams to simulate and model the dependencies of unavailable or limited services and data. Voke conducted a survey of 505 participants from technology and non-technology companies to explore their use of service virtualization and its results. Organizations using service virtualization experienced fewer defects, reduced software cycles, and increased customer satisfaction. The 2015 Service Virtualization Market Snapshot™ REPORT by Voke Research provides real-world data to help you justify the investment in service virtualization.
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analytics software, application management, application performance, cloud applications, cloud virtualization, service virtualization
    
HP
Published By: HPE APAC     Published Date: Feb 24, 2017
In the full report, we will share with you what we learned and how you may be able to use this information to better inform your own path forward. Let’s start with a look at the general state of flash deployment in the data center.
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flash storage, data center, storage, best practices
    
HPE APAC
Published By: HPE Service Virtualization     Published Date: Aug 18, 2016
Voke conducted a survey of 505 participants from technology and non-technology companies to explore their use of service virtualization and its results. Organizations using service virtualization experienced fewer defects, reduced software cycles, and increased customer satisfaction. The 2015 Service Virtualization Market Snapshot™ REPORT by Voke Research provides real-world data to help you justify the investment in service virtualization.
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service virtualization, data, market snapshot, voke research, software development, knowledge management
    
HPE Service Virtualization
Published By: IBM     Published Date: Aug 10, 2012
This brief video shows how advanced analytics can incorporate survey methods designed to help you with every aspect of survey research - everything from gathering the data, to data analysis, to reporting.
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survey data, ibm, business analytics, ibm spss, patient satisfaction, analytics solutions, information technology, practice management
    
IBM
Published By: IBM     Published Date: May 08, 2013
Learn what CFO Research found when they surveyed finance executives from U.S. companies about their reporting processes and the tools they use to prepare financial statements. Learn more about ‘Big Data and Business Analytics’ through IBM’s latest market leading solutions. Register and attend this complimentary virtual event on June 11 by IBM Business Analytics
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cfo, finance, tools, financial statements
    
IBM
Published By: IBM     Published Date: Oct 15, 2013
Marketers’ biggest challenges and opportunities reveal the rise of the empowered customer
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customer experience, social media, changing market, digital world, shifting new channels, exceptional customer experience, ibm, technology adoption
    
IBM
Published By: IBM     Published Date: May 18, 2015
TechWell, IBM, uTest, and Keynote partnered on a powerful new survey that explores where today’s testers are spending their time, what obstacles they most often encounter, and where they think their attention should be focused.
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testing solutions, mobile testing, testing times, survey insights, release cycles, report analysis
    
IBM
Published By: IBM     Published Date: Jul 08, 2015
This survey explores where today’s testers are spending their time, what obstacles they most often encounter, and where they think their attention should be focused.
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survey, data-driven report, test automation, mobile testing, testing experience, testing defects, testing delays
    
IBM
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