survey analytics

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Published By: 8x8 Inc.     Published Date: Feb 13, 2017
The migration of contact centers from on-premises to the cloud is well underway and dramatically changing how companies deliver customer experience. That’s the conclusion of this 2016 survey by 8x8 and the Contact Center Network Group (CCNG) of 154 contact center professionals in the U.S. and UK. The November 2016 survey results uncover a range of trends and opportunities that highlight the importance of analytics, the increase in remote working, and the integration of more non-voice channels into the contact center. Download this complimentary report to learn: Major business drivers that are leading contact centers to cloud Surprising top method for measuring and improving agent performance Concerns and obstacles around moving to the cloud Increased prevalence of remote working and key challenges reported The most popular non-voice channels contact center managers would like to incorporate
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cloud contact center, ccng, analytics. remote working, non-voice channels
    
8x8 Inc.
Published By: Adobe     Published Date: Sep 28, 2016
Five years ago, the mobile revolution was in its adolescence. Now, it’s in the midst of a growth spurt, and it’s developing faster than ever. To keep up, you need to deliver customer-winning mobile experiences that drive loyalty for your brand. And the key for achieving this is mobile maturity. Our report outlines survey results from marketing and IT decision makers who share how they’re using mobile today. Read the report ‘Mobile is the strategy’ to learn: • The four components of the mobile maturity lifecycle • Why mobile apps are crucial to a successful mobile strategy • The role analytics plays in reaching mobile maturity
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adobe, mobile, mobile strategy, marketing, mobile maturity, mobile apps, analytics
    
Adobe
Published By: Alteryx, Inc.     Published Date: Sep 06, 2017
In order to improve competitive advantage, decision making, and operational efficiencies, many of today’s leading organizations are creating an Office of the Chief Data Officer. According to Gartner, “90 percent of large companies will have a CDO role by the end of 2019”.
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Alteryx, Inc.
Published By: Alteryx, Inc.     Published Date: Sep 06, 2017
Predictive analytics is on the verge of widespread adoption as enterprises become more interested in deploying predictive capabilities. In fact, a recent 2017 TDWI education survey, ranked predictive analytics the top analytics-related topic respondents wanted to learn about. The TDWI Navigator Report- Predictive Analytics provides a comprehensive overview of the state of the predictive analytics market. Download this report to better understand: Opportunities and obstacles of implementing predictive analytics Market forces and trends driving the adoption of predictive analytics Features and market landscapes that define predictive analytics Download this report today to get a better sense on how your organization can take advantage of predictive analytics to drive change in your business.
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Alteryx, Inc.
Published By: Anaplan     Published Date: Apr 02, 2019
49% surveyed cite insufficient revenue growth as the top pressure motivating sales performance management initiatives. And on top of that, 58 percent of sales reps are struggling to meet their current sales quotas. In this winner-takes-all market, sales leadership is faced with an uphill battle in driving sales performance. The pressure on sales to meet and exceed ever-increasing revenue targets is higher than ever before. Download this exclusive report to learn new insights on how sales performance data and analytics are driving peak sales performance.
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Anaplan
Published By: Artemis Health     Published Date: Feb 05, 2019
Artemis Health teamed up with Employee Benefit News to research the current “benefits landscape.” We surveyed self-insured employers to find useful trends, interesting stats, and info on what leaders like you are doing to improve their benefits strategy. In this whitepaper, you'll discover: • Regional differences in benefits offerings and priorities • What benefit leaders believe they can accomplish with benefits data analytics • The features and functionality your peers are looking for when they evaluate a data solution
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Artemis Health
Published By: Citrix ShareFile     Published Date: Oct 04, 2019
Discover why ninety-four percent of organizations surveyed are already modifying, overhauling, or reassessing their network infrastructure to facilitate application delivery in hybrid- and multi-cloud environments. Read this e-book to learn why you should re-architect your network infrastructure to optimize application delivery: • Ensure end-to-end network visibility for your operations • Gain real-time analytics for application optimization and uptime • Scale your application infrastructure according to workload demand
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Citrix ShareFile
Published By: Citrix Systems     Published Date: Nov 13, 2018
Discover why ninety-four percent of organizations surveyed are already modifying, overhauling, or reassessing their network infrastructure to facilitate application delivery in hybrid- and multi-cloud environments. Read this e-book to learn why you should re-architect your network infrastructure to optimize application delivery: 1. Ensure end-to-end network visibility for your operations 2. Gain real-time analytics for application optimization and uptime 3. Scale your application infrastructure according to workload demand Read the e-book today to find out all six must-haves for application delivery in the cloud.
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Citrix Systems
Published By: Citrix Systems     Published Date: Feb 14, 2019
"Discover why ninety-four percent of organizations surveyed are already modifying, overhauling, or reassessing their network infrastructure to facilitate application delivery in hybrid- and multi-cloud environments. Read this e-book to learn why you should re-architect your network infrastructure to optimize application delivery: 1. Ensure end-to-end network visibility for your operations 2. Gain real-time analytics for application optimization and uptime 3. Scale your application infrastructure according to workload demand Read the e-book today to find out all six must-haves for application delivery in the cloud."
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Citrix Systems
Published By: Citrix Systems     Published Date: Jun 04, 2019
Discover why ninety-four percent of organizations surveyed are already modifying, overhauling, or reassessing their network infrastructure to facilitate application delivery in hybrid- and multi-cloud environments. Read this e-book to learn why you should re-architect your network infrastructure to optimize application delivery: Ensure end-to-end network visibility for your operations Gain real-time analytics for application optimization and uptime Scale your application infrastructure according to workload demand Read the e-book today to find out all six must-haves for application delivery in the cloud.
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Citrix Systems
Published By: Datastax     Published Date: Jun 20, 2019
A Gartner survey found that 80% of respondents using public cloud are using more than one cloud service provider. This report assesses the shift to multicloud architecture, challenges being faced by data and analytics leaders, and the growing need for database management technology that enables integration of data across multiple clouds.
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Datastax
Published By: Datastax     Published Date: Oct 21, 2019
A recent Gartner survey found that 80% of respondents using public cloud are using more than one cloud service provider (CSP). As databases move to the cloud, the database management service vendor landscape is shrinking, and data governance and integration are becoming more complex. Are you ready for the impact of multicloud deployments on data and analytics strategies in your own organization? This new Gartner report on multicloud and intercloud data management provides an impact appraisal along with recommendations for leaders planning to incorporate multiple CSPs into their data management strategies.
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Datastax
Published By: Dell EMC     Published Date: Nov 02, 2015
Read IDC’s Flash Survey and learn about how the digital transformation for industries, governments and economies is based on the three key enterprise IT mega trends: the modernization of IT legacy; harnessing cloud, mobile, big data analytics and social business; and innovation acceleration.
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emc, idc, flash, digital, enterprise, analytics
    
Dell EMC
Published By: Dun & Bradstreet     Published Date: Apr 21, 2016
When the right approach is applied, analytics can drive more effective marketing strategies. While marketers understand the role analytics plays within the organization, most are not leveraging analytics to really drive enterprise performance. We surveyed 100+ business leaders to understand the state of analytics maturity across today’s leading organizations, uncovering common challenges teams are facing in their quest to use data and analytics to deliver a competitive advantage. What We Uncovered: - 73% of analytic professionals claim to work for an analytically-driven company - Only 42% of companies have a strategy for using analytics across the enterprise - Just 38% of companies share results of their analytic insights outside their department - 81% of organizations rely on 3rd parties for at least some portion of their analysis Download the report to learn how marketers, like yourself, view themselves in light of using analytics to drive their business.
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hoover's, marketing strategies, analytics, data
    
Dun & Bradstreet
Published By: Eloqua     Published Date: Jan 13, 2012
An emphasis on measurement has become part of the job description for most marketers in the current business climate. The results of this 2011 survey highlight the connection between analytics and contribution to revenue, illustrating the trends in marketing metrics.
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marketing measurement, revenue performance, marketing analytics, marketing revenue, marketing automation, revenue performance management, marketing metrics, lead nurturing, revenue creation
    
Eloqua
Published By: Epicor     Published Date: Jun 22, 2015
This report, based on a survey of 105 growing organizations, uncovers how ERP integrated with Business Analytics can improve business execution and decision-making.
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business growth, erp integration, business analytics, business execution, decision-making
    
Epicor
Published By: FICO EMEA     Published Date: Jan 25, 2019
Communications service providers (CSPs) have long recognized the potential of data analytics. Yet their early efforts to pull actionable intelligence from the oceans of data they have access to were largely unsuccessful. Many tried a 'big bang' approach to building a central repository without knowing what they wanted to do with the data in it. The arrival of artificial intelligence (AI) – its machine learning subset in particular – has changed their thinking and approach. For this Quick Insights report, we surveyed 64 professionals from CSPs around the world who are applying, leveraging and/ or planning to deploy advanced analytics in some capacity at various points across the customer lifecycle.
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analytics, artificial intelligence, customer lifecycle, insights, telecom credit lifecycle, customer acquisition, optimisation
    
FICO EMEA
Published By: FICO EMEA     Published Date: May 31, 2019
: FICO commissioned an independent research study by TM Forum to look at how global telecommunication providers are using (and plan to use) machine learning and advanced analytics to improve the customer experience in credit risk and beyond. This in-depth report includes key insights from a global survey as well as executive interviews with leading communication service providers such as Telstra, Vodafone, Sky, Globe Telecom, and BT on their vision for leveraging artificial intelligence to stop fraud, better engage customers across channels, improve risk management, and drive collection results. Read this report to understand: o What CSPs see as the biggest drivers for deploying advanced analytics over the next two years o How and where BT, Globe Telecom, Vodafone UK, Sky and Telstra are using analytics, from marketing through origination o The opportunities and pitfalls around financing devices as opposed to or in addition to subsidising them o The scope for analytics to improve c
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csp, advanced analytics, telco, improve credit risk, reduce fraud loss
    
FICO EMEA
Published By: Genesys     Published Date: Dec 11, 2013
Gartner recently released its Magic Quadrant for Contact Center Workforce Optimization, the annual report analyzing the workforce optimization industry. Gartner positions vendors based on Completeness of Vision and Ability to Execute. Genesys improved its 2013 position moving from Niche Player to the Challengers Quadrant. This report provides you with insights you need to determine the Workforce Optimization Solution that is right for your organization. Read Now.
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wfo, strategic planning, recruitment, workforce management, wfm, call recording and quality management, performance management, surveying, interaction analytics, magic quadrant, workforce optimization, genesys
    
Genesys
Published By: Google Analytics 360 Suite     Published Date: Sep 05, 2017
Today’s meandering customer journeys take place over multiple channels and devices. Each interaction creates a stream of digital information, leaving marketers with a growing pile of data. But, with data seemingly everywhere, why are so many marketers still feeling like there’s not a drop to drink? Leaders Have a Data Strategy and Enable More Teams with Data In this research report from June 2017, Econsultancy surveyed more than 700 marketing and analytics executives at consumer brands to better understand how data factors into marketing strategy — and daily decision making. Two-thirds of leading marketers — those who outperformed their top business goal — say they currently have a documented data and analytics strategy. In this report, you’ll also learn how leaders have built data-driven cultures and why they are more likely to use: digital analytics to optimize user experience in real time audience-level data to personalize customer experience customer-level data to segment a
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Google Analytics 360 Suite
Published By: Google Analytics 360 Suite     Published Date: Sep 05, 2017
Today’s meandering customer journeys take place over multiple channels and devices. Each interaction creates a stream of digital information, leaving marketers with a growing pile of data. But, with data seemingly everywhere, why are so many marketers still feeling like there’s not a drop to drink? Leaders Have a Data Strategy and Enable More Teams with Data In this research report from June 2017, Econsultancy surveyed more than 700 marketing and analytics executives at consumer brands to better understand how data factors into marketing strategy — and daily decision making. Two-thirds of leading marketers — those who outperformed their top business goal — say they currently have a documented data and analytics strategy. In this report, you’ll also learn how leaders have built data-driven cultures and why they are more likely to use: digital analytics to optimize user experience in real time audience-level data to personalize customer experience customer-level data to segment and r
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Google Analytics 360 Suite
Published By: Hewlett Packard Enterprise     Published Date: May 11, 2018
If your business is like most, you are grappling with data storage. In an annual Frost & Sullivan survey of IT decision-makers, storage growth has been listed among top data center challenges for the past five years.2 With businesses collecting, replicating, and storing exponentially more data than ever before, simply acquiring sufficient storage capacity is a problem. Even more challenging is that businesses expect more from their stored data. Data is now recognized as a precious corporate asset and competitive differentiator: spawning new business models, new revenue streams, greater intelligence, streamlined operations, and lower costs. Booming market trends such as Internet of Things and Big Data analytics are generating new opportunities faster than IT organizations can prepare for them.
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Hewlett Packard Enterprise
Published By: IBM     Published Date: Aug 06, 2012
With customer analytics-including predictive analytics, social analytics, business intelligence, and decision management-companies are empowered to improve the customer experience and maximize business outcomes by being proactive, rather than reactive. Comments made in social channels about a perceived problem with a checkout tool on a company's website, for example, can alert company decision-makers about a potential issue before it hits the contact center.
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customer analytics, loyalty, profitability, revenue, ibm, transaction data, customer survey data, demographics, contact center, customer behavior, decision-makers, integrate, granular attributes, predictive analytics, life-stage changes
    
IBM
Published By: IBM     Published Date: Aug 10, 2012
This brief video shows how advanced analytics can incorporate survey methods designed to help you with every aspect of survey research - everything from gathering the data, to data analysis, to reporting.
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survey data, ibm, business analytics, ibm spss, patient satisfaction, analytics solutions, information technology, practice management
    
IBM
Published By: IBM     Published Date: May 08, 2013
Learn what CFO Research found when they surveyed finance executives from U.S. companies about their reporting processes and the tools they use to prepare financial statements. Learn more about ‘Big Data and Business Analytics’ through IBM’s latest market leading solutions. Register and attend this complimentary virtual event on June 11 by IBM Business Analytics
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cfo, finance, tools, financial statements
    
IBM
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