service optimization

Results 76 - 100 of 146Sort Results By: Published Date | Title | Company Name
Published By: Genesys     Published Date: Aug 13, 2009
Your company likely has a contact center that efficiently and effectively handles customer interactions via telephone calls as well as through channels such as text chat, SMS, and e-mail. Yet are you aware that the contact center handles just a fraction of the activities that impact the customer experience throughout your business?
Tags : 
genesys, conferencing, text chat, sms, e-mail, email, customer experience, contact center
    
Genesys
Published By: Genesys     Published Date: Apr 25, 2013
In this paper, we’ll look at how investing in the right contact center solution can help transform your enterprise and enhance your business outlook.
Tags : 
contact center, customer service, contact center technology, process optimization, performance, change management
    
Genesys
Published By: HERE Technologies     Published Date: Jul 11, 2019
On-demand services that transport people in high volumes over short distances have a crucial role to play in changing urban transportation. New technology and data bring a wealth of opportunity for new mobility service providers to optimize, keep customers satisfied and achieve the operational superiority for which they’re all striving. This ebook looks at the critical role location intelligence can play in helping on-demand organizations make that extra drop-off each hour. By reading this ebook, you will discover: - How accurate location, asset and routing data can aid fleet optimization and improve service response times - How accurate pick-up and trip destination ETAs ensure time isn’t wasted connecting users with drivers - How services can calculate the fastest possible route between multiple waypoints to maximize journey efficiency
Tags : 
urban mobility, here tech, mapping
    
HERE Technologies
Published By: HERE Technologies     Published Date: Jul 23, 2019
On-demand services that transport people in high volumes over short distances have a crucial role to play in changing urban transportation. New technology and data bring a wealth of opportunity for new mobility service providers to optimize, keep customers satisfied and achieve the operational superiority for which they’re all striving. This ebook looks at the critical role location intelligence can play in helping on-demand organizations make that extra drop-off each hour. By reading this ebook, you will discover: - How accurate location, asset and routing data can aid fleet optimization and improve service response times - How accurate pick-up and trip destination ETAs ensure time isn’t wasted connecting users with drivers - How services can calculate the fastest possible route between multiple waypoints to maximize journey efficiency
Tags : 
here tech, mapping, location data, location intelligence, car sharing, ride sharing, e-scooters sharing
    
HERE Technologies
Published By: HP and Intel     Published Date: Aug 13, 2012
This Enterprise Strategy Group whitepaper reviews HP 3PAR Storage Adaptive Optimization software -- granular, automated, and policy-based service-level optimization -- and support of solid-state drives (SSDs). Learn how this combination is a thoughtful approach that can deliver significant value.
Tags : 
enterprise strategy group, hp 3par storage, optimizing i/o service levels, adaptive software, ssds, solid-state drives
    
HP and Intel
Published By: HP and Intel® Xeon® processors     Published Date: Aug 01, 2012
It is often said that a chain is only as strong as its weakest link. The corollary is also true-adding an ostensibly strong link to a weak chain doesn't necessarily deliver much tensile value. Yet, from all the rhetoric and hype, you might be forgiven for thinking that solid-state storage will single-handedly strengthen every weak storage chain, wherever the solid-state storage is and however it is used. Specification-based strength added to a weak chain will soon be exposed in the real world, whether it's a tug-of-war team or a storage system.
Tags : 
hp 3par storage, storage value chain, solid state, optimization, ssd, enterprise storage, i/o service, adaptive optimization
    
HP and Intel® Xeon® processors
Published By: HP Ecommerce     Published Date: Dec 10, 2015
In today’s user-centric world, applications are increasingly at the heart of how your customers experience your products and services. Consistently good application performance is now essential to business success. This is where the quality of application performance enters the picture. Given the complexities of today’s modern application environments, applications should be tested early, often, and thoroughly in the development cycle using processes and solutions to fit your specific needs. To help your organization meet this objective, this interactive brochure explores an eight-step framework for better application performance. This framework begins with business requirements and culminates in the ongoing optimization of your application performance. With its expansive application software portfolio, HP covers all of the steps in this framework.
Tags : 
    
HP Ecommerce
Published By: IBM     Published Date: Oct 09, 2009
This webcast, "Untangle Your Connectivity Infrastructure - Free Up Your Cost," shows how IBM SOA solutions and IBM WebSphere untangle costly and debilitating complexities associated with connecting and integrating applications, services, and processes spread throughout the organization. The result is business agility and cost optimization.
Tags : 
connectivity infrastructure, ibm, application intergration, cost optimization, it complexity, business integration
    
IBM
Published By: IBM     Published Date: Jul 05, 2012
Organizations adopting the IBM SPSS Collaboration and Deployment Services 4.2 can be affected by many variables. Read the white paper which explores the best practices and characteristics of running the software on a POWER7 platform, and learn how this can influence performance optimization and scalability.
Tags : 
ibm, technology, sap, sofrware, technology, migration factory, storage, best practices
    
IBM
Published By: IBM     Published Date: Nov 07, 2012
IBM Integrated Service Management supports deployment, operations and optimizations for SAP. Read on to learn how IBM can help deploy SAP applications faster, with greater ease and consistency and also enhance operations that fully utilize SAP.
Tags : 
ibm, sap, integrated service management, deployment, consistency, management software, sap functionality
    
IBM
Published By: IBM     Published Date: Oct 10, 2013
Like many financial institutions today, the full-service Swedish bank featured in this case study has responded to changing customer needs, evolving from its original founding more than 100 years ago. As a result, the bank has realized remarkable success. Of course, along with that success have come significant challenges. New business growth, plus the rise in Internet and mobile banking, intensified the bank’s need for continuous availability of its IT infrastructure. IBM Resiliency Consulting Services helped the bank strengthen and streamline its environment. In the case study, you can read how teaming with IBM helped the bank meet recovery point and recovery time objectives; mitigate risk; and provide the flexibility to meet business demands without added IT expense.
Tags : 
ibm, resiliency consulting, ibm, full-service swedish bank, hyperswap, optimizing risk management, risk management, bank optimization
    
IBM
Published By: IBM     Published Date: Jan 09, 2014
This IDC analyst white paper discusses an important sea change happening in IT: the development of expert integrated systems. Converged systems are becoming increasingly important in the systems market. Similarly, convergence is occurring in middleware core runtime services for application development and deployment that are being unified as an enterprise application platform. Given the similarity in derived value propositions, converged systems and platforms are coming together as integrated systems; with the addition of capabilities focused on deployment, management, and optimization, integrated systems become expert integrated systems.
Tags : 
ibm, pureflex, integrated systems, pureflex system, legacy solution, uefi code, system management, platform infrastructure
    
IBM
Published By: IBM     Published Date: Oct 14, 2014
This white paper explores IBM’s vision for the next-generation data center, its potential to be truly revolutionary and the prescribed pathway for getting there.
Tags : 
service optimization, software defined environment, next-generation data center
    
IBM
Published By: IBM     Published Date: Jan 09, 2015
This Executive Summary of the Next Generation Data Center white paper highlights IBM’s vision for the next-generation data center, its potential to be truly revolutionary and the prescribed pathway for getting there.
Tags : 
service optimization, software defined environment, sde, network virtualization
    
IBM
Published By: IBM     Published Date: May 12, 2015
Creating more person-centric, coordinated and value-based care means all service providers must share risks and data, conducting business with partners that cross traditional boundaries, while data is transforming this industry at an unprecedented pace. Watch this webcast to learn more of how organizations are optimizing their business processes to lower costs, analyzing data to improve quality, care, and population health, while learning to engage in new ways to drive better outcomes.
Tags : 
risk, data, service provider, healthcare, optimization
    
IBM
Published By: IBM     Published Date: Jun 16, 2015
This white paper highlights IBM’s vision for the next-generation data center, its potential to be truly revolutionary and the prescribed pathway for getting there.
Tags : 
data center, mobility, software defined environment, service optimization, business solutions, data center security, compliance, automating protective measures
    
IBM
Published By: IBM     Published Date: Apr 26, 2016
Restoring connections: How telecommunications providers can reboot the customer experience IBM has more than 22,000 experts working in the Telecommunications industry, delivering solutions to more than 200 major communications service providers globally. IBM’s telecommunications capabilities are backed by a global network of telecom solution labs, research labs and innovation centers to support its offerings in the area of analytics, cloud, mobility, network optimization, digital transformation and global integration. IBM continues to invest significantly in key acquisitions to add expertise and capabilities that enable its clients in the telecommunications space.
Tags : 
ibm, ibm institute for business values, telecommunications, customer experience, communications service providers, csp, customer relationship
    
IBM
Published By: IBM     Published Date: Jan 27, 2017
High-priority big data and analytics projects often target customer-centric outcomes such as improving customer loyalty or improving up-selling. In fact, an IBM Institute for Business Value study found that nearly half of all organizations with active big data pilots or implementations identified customer-c entric outcomes as a top objective (see Figure 1).1 However, big data and analytics can also help companies understand how changes to products or services will impact customers, as well as address aspects of security and intelligence, risk and financial management, and operational optimization.
Tags : 
    
IBM
Published By: IBM     Published Date: Jul 26, 2017
With the advent of big data, organizations worldwide are attempting to use data and analytics to solve problems previously out of their reach. Many are applying big data and analytics to create competitive advantage within their markets, often focusing on building a thorough understanding of their customer base. High-priority big data and analytics projects often target customer-centric outcomes such as improving customer loyalty or improving up-selling. In fact, an IBM Institute for Business Value study found that nearly half of all organizations with active big data pilots or implementations identified customer-centric outcomes as a top objective (see Figure 1).1 However, big data and analytics can also help companies understand how changes to products or services will impact customers, as well as address aspects of security and intelligence, risk and financial management, and operational optimization.
Tags : 
customer analytics, data matching, big data, competitive advantage, customer loyalty
    
IBM
Published By: Instartlogic     Published Date: May 08, 2014
Learn how you can boost conversions and deliver high definition experiences with a new approach to web performance.
Tags : 
higher conversions, web performance, ecommerce, mobile phone, tablet computer, superior web experiences, mobile, online retail
    
Instartlogic
Published By: Intel     Published Date: Apr 16, 2019
Gartner predicts that the public cloud market will surpass USD 300 billion by 2021 . With the big players (Amazon, Google, Microsoft and IBM) taking home 63 percent of the market share , how will next wave CSPs stand out from the crowd? Download Intel's latest whitepaper, Differentiating for Success: A Guide for Cloud Service Providers' to discover how to offer unique services, including: - Providing workload-specific optimizations, for example machine learning or high-performance computing - Targeting a particular geographical area - Focusing on an industry, such as financial services - Delivering emerging technology, such as virtual reality, in-memory databases, and containerization
Tags : 
    
Intel
Published By: Kustomer     Published Date: Aug 27, 2019
One of Away’s core values is being “customer-obsessed”. But Away’s customer service agents had to constantly switch between systems to get the information they needed. Learn how Kustomer enabled them to deliver best-in-class customer experience, in real time.
Tags : 
“customer service”, “customer support”, “customer experience”, “customer service software”, “conversational commerce”, “streamlined customer support”, “streamlined customer service”, “streamlined customer experience”
    
Kustomer
Published By: Kustomer     Published Date: Aug 27, 2019
Differentiating your customer service starts with one thing: improving the agent experience. Learn the importance of empowering service teams with better processes and technology, to focus on delivering the type of support that builds trust, loyalty and economic value.
Tags : 
'customer service”, “customer support”, “customer experience”, “customer service software”, “conversational commerce”, “customer support optimization”, “customer service optimizations”, “customer experience optimization”
    
Kustomer
Published By: Kustomer     Published Date: Sep 13, 2019
To succeed in this new era of customer service, retailers must figure out how to personalize the way they connect with customers. Find out why personalizing your support strategy is crucial for your business — and how to do it.
Tags : 
“customer service”, “customer support”, “customer experience”, “customer service software”, “conversational commerce”, “streamlined customer support”, “streamlined customer service”, “streamlined customer experience”
    
Kustomer
Published By: Kustomer     Published Date: Nov 04, 2019
To succeed in this new era of customer service, companies must figure out how to personalize the way they connect with customers. Find out why personalizing your support strategy is crucial for your business — and how to do it.
Tags : 
“customer service”, “customer support”, “customer experience”, “customer service software”, “conversational commerce”, “streamlined customer support”, “streamlined customer service”, “streamlined customer experience”
    
Kustomer
Start   Previous    1 2 3 4 5 6    Next    End
Search      
Already a subscriber? Log in here
Please note you must now log in with your email address and password.