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Published By: IBM MidMarket Demand Generation     Published Date: Apr 09, 2012
The paper explains virtualization in the context of mid-sized businesses and shows how they can reduce costs, improve services and simplify management.
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ibm, technology, powervm, vmware, virtualization, intel platform, technology platform
    
IBM MidMarket Demand Generation
Published By: IBM Watson Health     Published Date: Dec 12, 2018
Data analytic solutions help improve the value of health and human services, drive better decision-making and lower costs. See how the right solutions can contribute to millions of dollars saved through fraudulent claims detection, offer insights into the social determinants of health and benefit social programs.
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government, health and human services, artificial intelligence, data, cognitive insights, medicaid, fraud reduction, social program management
    
IBM Watson Health
Published By: Icertis     Published Date: Aug 06, 2019
Professional services providers are taking an enterprise approach to contract management to better manage obligations and improve service delivery to their customers.
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enterprise contact management, contract management software
    
Icertis
Published By: IFS     Published Date: Jan 07, 2019
This eBook analyses the impact of technology on the service industry, outlining ways in which field service software can better deliver on customer expectations. Download it to discover: - Research into the impact of digital transformation in the service industry - What technology will disrupt field service and how to respond - How to assess what the next best steps are for your business
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IFS
Published By: igus     Published Date: Aug 28, 2019
Cable carriers, sometimes referred to as cat tracks, drag chains or energy chains, can be manufactured in many ways. They can be made with different materials, such as steel or plastic, and they can have simple lightweight designs or complex multi-axis configurations. But how do you know which carrier is best for your application? Choosing the right energy chain is crucial because it offers the following benefits: Longer service life for cables and hoses Improved machine safety Reduced operating costs Read this basics guide to discover a range of cable carrier design and material options, as well as tips for selecting the ideal energy chain. You can also review installation guidelines for maximizing the service life of your cable carrier and the energy supply system it protects.
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igus
Published By: Impact - Customer Service Training & Consulting     Published Date: Oct 06, 2010
This analysis shows a 10% rise in customer satisfaction and 56% improvement call resolution rates.
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customer service training, motorola, customer satisfaction, cex, customer experience, training, consulting, business
    
Impact - Customer Service Training & Consulting
Published By: Informatica     Published Date: Jul 07, 2011
Build your business case for MDM with an illustrated, step-by-step approach that shows executives and managers how MDM generates a single, reliable data set to empower customer- and partner- facing teams to improve sales, customer service and channel operations.
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informatica, master data management, mdm, data set, competitive advantage, channel coverage, customer view, bad data
    
Informatica
Published By: Ingenico     Published Date: May 02, 2018
The time of mobile point of sale (mPOS) has arrived. While the mission to adopt EMV has dominated the payments industry over the past few years, many hotels, resorts and casinos are now focusing their efforts on rapid planning and implementation of mPOS strategies. A number of emerging trends are driving this new focus, including an emphasis on enhancing guest experiences and building brand loyalty by leveraging digital and mobile technologies. Innovative hotels, resorts and casinos are using these solutions to create entirely new guest experiences that improve service speed and convenience while creating distinct competitive advantages. mPOS is increasingly becoming a key part of the picture, providing unique opportunities to improve guest service quality and engagement, create new efficiencies and cost savings, and strengthen their brand. This eBook will provide an overview of those opportunities, some key trends in the hotel & lodging industry, and guide you through the key requirem
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Ingenico
Published By: Intacct Corporation     Published Date: Jan 24, 2012
To drive revenue opportunities, improve productivity, and grow profits, services and project focused companies must streamline, automate and unify the financial and operational processes of services delivery.
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cloud, intacct, financial reporting, finance, business, visibility, cloud computing, reporting
    
Intacct Corporation
Published By: Intel     Published Date: Jul 27, 2017
To stay ahead of the competition in a fast-paced, cost-driven cloud services marketplace, LeCloud must innovate new services and revenue streams to retain customers and drive profit. By using future-forward data center solutions from Intel, LeCloud is able to reduce latency in its video transcoding and improve the user experience when streaming new 4K and H.265 real-time video services to millions of customers concurrently.
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Intel
Published By: Intel     Published Date: May 02, 2017
Enabling communications service providers to increase agility, improve innovation, and deploy new services quickly and cost-efficiently.
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virtualisation, service providers, ims, reduce costs
    
Intel
Published By: JBoss Developer     Published Date: Oct 21, 2016
Markets constantly test organizations with shifting customer expectations and competitors seeking to provide better value at a lower cost. This tension is the catalyst that continually pushes organizations to search for ways to improve their services, improve the speed which they deliver value to their customers, enable employees to get more done with less administrative overhead, and most importantly, to constantly grow by generating more revenue. This is the basis of BPM, to be able to identify and capture processes in an organization to create repeatable, measureable and consistent execution of goals to drive their business forward.
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open source, stp, brms, kpi, management
    
JBoss Developer
Published By: Jive     Published Date: Feb 12, 2015
For organizations where customer experience is key, customer collaboration is one of the best ways to build trusted relationships and improve customer loyalty. Read this whitepaper to discover best practices that drive brand affinity, repeat business and increased loyalty, all while decreasing your overall customer service cost.
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customer service, collaboration, roi, innovation, revenue, profit, savings, money
    
Jive
Published By: Jive Software     Published Date: Mar 09, 2012
Social Customer Service offers a new approach that doesn't just tweak the existing trade-offs. It rewrites the entire equation, so companies can boost customer satisfaction, improve rep productivity, and reduce support costs at the same time. Download this whitepaper and learn how Jive can transform your customer service & support teams.
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customer satisfaction, customer service, jive, technology, support, technical support
    
Jive Software
Published By: Jive Software     Published Date: Jun 26, 2013
Balancing customer service quality and costs is an ongoing battle for most organizations. Superior service means higher labor spend, but shunting customers into long support queues and confusing self-help areas costs companies loyalty and retention. Conventional technologies don’t help much: They’re fragmented, with no unified view of customer interactions; they don’t provide effective peer-based support, leaving customers frustrated and dissatisfied; and they do nothing to improve retention, knowledge-sharing and overall enablement of service rep teams. Learn how social business tools eliminate the conventional cost/quality trade-offs.
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customer service, customer service quality, customer experience
    
Jive Software
Published By: Juniper Networks     Published Date: Oct 28, 2014
To learn how to improve business agility and service delivery via an open, agile network, get our eBook on virtualization. Find out how to bridge the physical and virtual worlds and simplify connections across multiple data centers.
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virtualization, private cloud, public cloud, scalability, infrastructure, agility
    
Juniper Networks
Published By: Juniper Networks     Published Date: Feb 18, 2015
Get our eBook on Virtualization and learn how you can improve business agility and service delivery via an open, agile network architecture. This eBook explains how to bridge the physical and virtual worlds and simplify connections across multiple data centers.
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juniper, juniper networks, virtualization
    
Juniper Networks
Published By: Kaseya     Published Date: Jul 08, 2010
To better understand how integrated, automated management tools can improve IT productivity, Kaseya recently posed the following questions to Mary Johnston Turner, research director for IDC's System Management Software service, on behalf of Kaseya's corporate IT customers.
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kaseya, automated management tool, integrated it operation, system management software
    
Kaseya
Published By: KeyedIn Solutions     Published Date: Jul 09, 2012
In this whitepaper, we outline the major challenges facing PSOs, how your PSO can improve performance, and some of the professional services automation (PSA) technology that can help you reduce waste.
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performance, keyed in, pso, performance servces organization
    
KeyedIn Solutions
Published By: Kinetic Data     Published Date: Oct 15, 2007
Properly implemented, service catalogs can help IT run as a business - not just "like" a business. They improve communication, provide users with easier access to IT services, and enable measurement-driven continuous process improvement. This white paper shows you how to achieve a successful service catalog implementation on BMC Remedy and extend the benefits of service catalogs across functional areas.
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itsm, service management, service, service catalog, service catalogs, bsdm, delivery management, service level agreement
    
Kinetic Data
Published By: Kofax     Published Date: Oct 21, 2011
The challenge: Improve service while reducing costs
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kofax, business, finance, financial services, bank, cost reduction, service improvement
    
Kofax
Published By: KPMG     Published Date: Jun 06, 2019
Cities need to rethink public transport systems to meet consumer demand for flexible, on-demand services. By doing this, they can also unclog congested roads, improve safety and reduce carbon emissions. Read this insight to discover: • how patterns of mobility are changing in major cities • what customers want – and the key challenges to meeting their expectations • whether microtransit solutions can be an effective complement to traditional public services • three key levers to pull to develop responsive, demand-driven services.
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KPMG
Published By: Larsen & Toubro Infotech(LTI)     Published Date: May 21, 2019
Leading multinational corporation and technology company wanted to simplify, streamline and automate their highly complex & business-critical processes, and improve SLA compliance. LTI provided 24x7 support with distributed teams across the onsite/offshore locations. Our Design-Thinking-led approach for the next-generation platform, using Altassian Jira, helped connect the client’s multiple systems through microservice integration patterns. Download full case study
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Larsen & Toubro Infotech(LTI)
Published By: Limelight     Published Date: Feb 16, 2018
People today expect to have a compelling, interactive, and engaging digital experience. Few companies can exist without a website. In a lot of cases, the Internet is the main stream for their customers to gather information, and the performance of their website directly affects their business. So, what measures can companies take to prevent site delays and improve performance? This white paper will explain the mechanism of a CDN and points to consider when selecting a CDN service.
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content delivery network, cdn, digital content delivery, mobile delivery, global content delivery, live streaming, video on demand, video delivery
    
Limelight
Published By: Limelight Network     Published Date: Aug 12, 2019
Many companies that need to deliver content online at scale use Content Delivery Networks (CDNs) to improve performance. However, even with a reliable CDN, there can be issues with service quality in different regions, insufficient capacity during peak periods, and lack of resiliency and diversification. To address these concerns, some companies distribute their delivery load across more than one CDN, a concept often called a multi-CDN implementation. In this paper, we’ll explore frequently-asked questions and best practices for implementing multi-CDN workflows based on extensive experience.
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Limelight Network
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