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Published By: IBM     Published Date: Dec 07, 2010
Energy and utility companies need to manage incidents such as customer complaints or disputes to improve customer service while protecting the business should escalations occur. Advanced case management (ACM) provides enhanced service and risk management throughout the lifecycle of a case.
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ibm, advanced case management podcast, acm, energy and utilities industries, customer service, risk management, business intelligence, content and process management
    
IBM
Published By: IBM     Published Date: Oct 01, 2012
The paper explains virtualization in the context of mid-sized businesses and shows how they can reduce costs, improve services and simplify management.
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virtualization, dynamic infrastructure, ibm, risk management, system management
    
IBM
Published By: IBM     Published Date: Nov 07, 2012
This white paper examples how IBM IT Asset Management enables organizations to take control of IT assets, from planning through onto disposal, to improve quality and manage asset costs. Read on to learn about controlling costs and service with IBM.
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asset visibility, it asset, ibm, control, automation, ibm it asset management
    
IBM
Published By: IBM     Published Date: May 07, 2013
Knowing the potential benefits of cloud computing, IBM implemented this technology for six workloads—development and test, analytics, storage, collaboration, desktop and production application. And the results have yielded significant financial and operational improvements. IBM shares some key insights through this report, learned after a successful move to cloud, including different ways in which each workload benefited. It also reveals how adopting cloud enabled significant improvements in efficiency, innovation, service and support levels. Download: Success in the cloud: Why workload matters.
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success, cloud, improvements, efficiency, innovation, service, support
    
IBM
Published By: IBM     Published Date: Jul 05, 2012
Read this IBM whitepaper to understand how mid-sized business can benefit from virtualization with new technologies and improved affordability. The paper shows how IBM can help you reduce costs, improve services and simplify management. It also includes specific examples of IBM solutions and the cost savings you can expect.
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ibm, technology, virtualization, business, business technology, data management, software
    
IBM
Published By: IBM     Published Date: Mar 22, 2013
Taking a more comprehensive, unified approach to managing data—recovering any data from a single console—can not only reduce your capital and operating costs, but can also provide enhanced application availability for improved IT service levels.
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storage, database, mstorage management, recovery, backup, disaster recovery
    
IBM
Published By: IBM     Published Date: Sep 10, 2013
This white paper will discuss how big data analytics, coupled with the right facilities and asset management software, can provide next-generation opportunities to improve facilities and asset management processes and reutnrs. It will examine how different organizations successfully use big data generated by their facilities and assets to help increase revenue, power operational efficiency, ensure service availability and mitigate risk. Most importantly, this white paper will reveal how your organization can leverage big data analytics to achieve similar benefits and transform the management of your organization's facilities and assets-and ultimately, your business.
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big data, smarter infrastructures, big data, ibm, power operational, leverage big data, analytics, harnessing the power of data
    
IBM
Published By: IBM     Published Date: Oct 10, 2013
With IBM Network Connectivity Managed Services, you can control costs, improve performance and streamline operations with feature-rich services that are designed to help build and proactively manage your enterprise WAN.
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ibm, network connectivity, managed services, manage connectivity, improve performaces, reduce business costs, streamline operations, proactively manage
    
IBM
Published By: IBM     Published Date: Oct 10, 2013
The IBM mobility solution helped PHS Group improve productivity by five percent, streamline operations and speed cash collections rates while significantly decreasing paper and printer systems costs. PHS Group plc (PHS) provides workplace maintenance and cleaning services to more than 250,000 business customers in 300,000 locations in the United Kingdom and Ireland.
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phs group, service capabilities, mobility solutions, ibm, united kingdom, improve productivity, streamline operations, cash collections
    
IBM
Published By: IBM     Published Date: Oct 24, 2013
"The potential to manage assets more efficiently, replace and upgrade them, and exploit them for purposes beyond their initial role, is significant in all cities in today’s world. However, technologies that support asset management in cities are numerous, fragmented and often inadequate. For any individual city agency, the level of cost and effort required to make improvement may seem daunting. This white paper highlights how Capgemini can help cities to become ‘smarter’: It describes how to offer to city agencies a leading practice asset management technical solution provided as-a-Service. This accelerates implementation, substantially removes funding hurdles, ensures an ongoing quality solution and incentivizes cities to migrate from a fragmented, costly and inadequate model to a common leading-edge solution."
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city assets, asset managemnet, efficiency, smart city, work management, architecture, real estate management, facilities management
    
IBM
Published By: IBM     Published Date: Nov 22, 2013
Learn how your business can improve its customer service by providing a seamless multichannel experience across all channels.
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ibm, ibm enterprise marketing management, emm, ebusiness, ecommerce, customer, customer experience, customer behavior
    
IBM
Published By: IBM     Published Date: Jan 02, 2014
The data center is challenged. Many midsize businesses simply do not have designated personnel to care for their data center; they have only a standard room to host the company server and storage infrastructure and have no luxury to expand. In short, they must work within their constrained space.
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ibm, virtualization, midsized businesses, consolidation, optimize virtualization, workload management, automation, increase innovation
    
IBM
Published By: IBM     Published Date: Mar 13, 2014
Learn how your business can improve its customer service by providing a seamless multichannel experience across all channels.
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ibm, ibm enterprise marketing management, emm, ebusiness, ecommerce, customer, customer experience, customer behavior
    
IBM
Published By: IBM     Published Date: Jan 09, 2015
Businesses around the world are looking for ways to innovate, improve customer relationships and drive down costs. But it can be challenging to find the right people and resources to support those corporate initiatives. Managed services from IBM can help.
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managed mobility services, business productivity, it infrastructure, end-user productivity
    
IBM
Published By: IBM     Published Date: Feb 10, 2015
Read this article bundle to learn how enterprise content management systems can improve customer service, and thereby reduce churn, increase sales, and build loyalty.
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content management systems, customer service, customer lifecycle, loyalty
    
IBM
Published By: IBM     Published Date: Feb 24, 2015
Mobile capture is quickly becoming an important differentiators for many companies and organizations, especially those in traditionally document-intensive fields like banking, insurance, healthcare and government operations. According to a 2014 study conducted by AIIM, 45% of companies feel that mobile capture is vitally important, pointing to the competitive need for improved process agility and customer service across the board. Discover the top 10 questions to ask before you make your investment in mobile capture.
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mobile capture, ibm, process agility, customer service
    
IBM
Published By: IBM     Published Date: Apr 06, 2015
Mobile capture is quickly becoming an important differentiator for many companies and organizations, especially those in traditionally document-intensive fields like banking, insurance, healthcare and government operations. According to a 2014 study conducted by AIIM, 45% of companies feel that mobile capture is vitally important, pointing to the competitive need for improved process agility and customer service across the board.Discover the top 10 questions to ask before you make your investment in mobile capture.
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mobile capture, customer service, ibm, banking, insurance, healthcare, government
    
IBM
Published By: IBM     Published Date: Apr 06, 2015
Far from being out of date, mainframes are used around the world to build robust, trusted clouds. Increasingly, organizations are turning to cloud computing to improve their IT responsiveness and to reduce costs. And for enterprise workloads, which require highly reliable and secure platforms to meet demanding service levels, many companies are building their clouds using a mainframe.
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ibm, cloud computing, cost reduction, next generation mainframe
    
IBM
Published By: IBM     Published Date: Oct 06, 2015
How do you successfully transition business continuity to the cloud? Read the white paper to learn how an end-to-end, scalable solution can help you plan and execute an enterprise-wide continuity and resiliency strategy. As a result, you will be able to help improve risk management, reduce costs, facilitate resilient service delivery and respond to changes more quickly..
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ibm, cloud, resiliency strategy, risk management, resilient service delivery, service delivery, service delivery solutions
    
IBM
Published By: IBM     Published Date: Oct 20, 2015
See how Predictive Customer Intelligence can help identify opportunities to generate revenue, build loyalty, increase wallet share, and improve service.
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ibm, predictive, customer, intelligence, wallet share, revenue
    
IBM
Published By: IBM     Published Date: Feb 02, 2016
Read this editorial to learn about the challenges and opportunities ahead for energy companies, and find out how utilities can use analytics to improve satisfaction by gaining insight into consumption and billing patterns—as well as the products and services that interest customers most.
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ibm, analytics, energy, utilities, customer experience, social media, data, customer management
    
IBM
Published By: IBM     Published Date: Feb 02, 2016
Read this whitepaper published by Heavy Reading and sponsored by IBM to look at why network service quality matters to customer loyalty and CSP attitudes to improve it and discover how CSPs can correlate customer loyalty indicators like Net Promoter Scores with network and service quality metrics to help drive better business and operational performance
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ibm, telecom, analytics, customer management, customer loyalty, network service
    
IBM
Published By: IBM     Published Date: Feb 26, 2016
"71% of consumers do some digital research before buying an insurance policy, and 26% of those surveyed had purchased their policies online. Insurance companies are investing in interactive websites, mobile apps, and analytics software to help them optimize their processes, increase sales, improve customer service, and boost their financial standing. But is this enough to keep up? As technology continues to advance, leading insurance companies are already looking ahead to the next big advance that will transform the industry: cognitive computing."
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cognitive computing, analytics software, ibm, insurance, process automation
    
IBM
Published By: IBM     Published Date: Apr 11, 2016
In this IBM limited-edition Dummies book, you’ll learn what operational decision management (ODM) is and how it can benefit your organization by helping to: *Enable faster and more agile change so your business can react more quickly to opportunities and threats *Automatically capture knowledge so it can be reused to make better business decisions *Manage compliance better by providing a clear record of the rules that govern business operations *Make operational decisions more predictable and repeatable while also allowing you to model, measure, collaborate on and refine these decisions as your business needs change *Improve customer service with more consistent and accurate rules-based decisions, as well as by personalizing the user experience
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ibm, odm, operational decision management, odm, business operations
    
IBM
Published By: IBM     Published Date: Apr 21, 2016
Read this editorial to learn about the challenges and opportunities ahead for energy companies, and find out how utilities can use analytics to improve satisfaction by gaining insight into consumption and billing patterns—as well as the products and services that interest customers most.
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ibm, customer experience, energy, utilities, customer relations
    
IBM
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