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Published By: Oracle     Published Date: Sep 30, 2019
Let’s just get to the core of the issue: The customer experience (CX) is broken. Legacy technology is way behind and it creates a distorted view of the customer. Though it provides behavioral, demographic, and preference data, most martech doesn’t link important data silos together to deliver the bold multichannel experience always-on customers want. How can marketers stay competitive in a data-driven world with outdated technology behind their decision-making? Simple. They can’t. In order to course correct the customer experience, marketers need: • The ability to build a holistic customer view that incorporates preferences, behaviors, and personalization across multiple devices and channels • A way to manage B2B and B2C CX at every touchpoint Can your technology do all this? Let’s look into that.
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Oracle
Published By: Oracle     Published Date: Sep 30, 2019
Today’s consumers are demanding: They have become more unforgiving of a poor customer experience and expect interactions on their desktop and mobile devices to be responsive, intuitive, and easy-to-use. Marketers understand that delivering the most relevant experience is the key to gaining continued satisfaction and loyalty from their digital consumers.
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Oracle
Published By: Oracle APAC ZO OD Prime Volume CX ABM Leads June 2017     Published Date: Jul 18, 2017
For sales teams to be successful in the age of the customer, they need tools that help them close more deals, faster. Some CRM tools are underused because they’re not geared to helping reps sell in the modern era. This may be because they’re complicated to use; because they’re isolated from the apps your reps use every day; or because they don’t give reps the information they need. Today, sales automation is not (just) about managing accounts, contacts, and activities. It’s about gaining insight that provides a competitive edge, having access to predictive information, being able to collaborate in real time, creating quotes in front of the customer, updating forecasts. All at any time, from any place, using mobile devices—all helping to drive sales and pipeline.
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sales, mobile, analytics, customer data, sales automation, accounts, contacts, predictive information
    
Oracle APAC ZO OD Prime Volume CX ABM Leads June 2017
Published By: Oracle APAC ZO OD Prime Volume CX ABM Leads June 2017     Published Date: Jul 18, 2017
Mobile is undoubtedly changing both our personal and professional lives. Customer service organizations should decide on a strategy to bridge the gap between mobile behavior and customer service. This requires a strategic review of value drivers, combined with a tactical search for relevant use cases. Don’t fall in the “we need an app for everything” trap — some users need big screens, some users don’t. Some need a rich experience, others just need basic functions. Your strategy must take all of these dynamics into consideration.
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data search, mobile devices, customer service, organization optimization, employee expectations, opportunities, global oracle data centers, data center traffic
    
Oracle APAC ZO OD Prime Volume CX ABM Leads June 2017
Published By: Oracle HCM Cloud     Published Date: May 25, 2017
Globally, employers are leveraging mobile to enhance employee productivity and flexibility, and 90% of healthcare provider employees use mobile devices to engage patients in their healthcare. How are you leveraging mobile to keep pace with changing healthcare needs? Learn more.
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Oracle HCM Cloud
Published By: Oracle Marketing Cloud     Published Date: Oct 06, 2017
Given the fact that there are more mobile devices on the planet than there are human beings, engaging with customers via mobile should be a priority. Another interesting fact is that 90% of a consumer’s time while on a mobile device is spent in a brand’s app. Then consider this from Forrester: “Today’s customers demand a seamless, integrated brand experience delivered to them with ultimate simplicity and relevancy in real time.” Are you ready to deliver on these demands? To learn how to create relevant, high-quality customer experiences on any mobile device, download this guide.
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Oracle Marketing Cloud
Published By: Oracle OMC     Published Date: Nov 30, 2017
Today’s consumers are demanding: they have become more unforgiving of a poor customer experience and expect interactions on their desktop and mobile devices to be responsive, intuitive, and easy to use. Marketers understand that delivering the most relevant experience is the key to gaining continued satisfaction and loyalty from their digital consumers. Oftentimes, however, when it comes to marketing to consumers there are two dynamics. On one hand you have what consumers say they want out of a customer experience. On the other hand, there is what they actually receive. What they want are experiences that are personalized, contextually relevant, and consistent— regardless of online or offline channel or lifecycle stage. What they too often get, however, are experiences that are disconnected, not contextually relevant, and inconsistent across channels and lifecycle stages.
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Oracle OMC
Published By: Oracle Service Cloud     Published Date: Mar 23, 2016
The Internet of Things (IoT) is connecting our world in ways that were unimaginable 10 years ago—collecting data on everything we do and using it to streamline our daily activities. In doing so, IoT is changing the way that consumers think about service. Service organizations must be prepared to support these new customer expectations to ensure continued satisfaction to strengthen and foster loyalty. Additionally, IoT is making its way into the enterprise, especially among organizations in industries like utilities, oil and gas, medical devices, manufacturing and telecommunications. Connected devices enable more efficient processes for maintenance and repair by constantly providing information on machines’ performance, environmental conditions, and possible failures. For example, a connected washing machine in a customer’s home could automatically send out an error report to the manufacturer when it experiences a failure. This is where field service management comes in.
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oracle, service cloud, service management, customer interaction, internet of things
    
Oracle Service Cloud
Published By: Oracle Service Cloud     Published Date: Mar 23, 2016
In 2015, mobile devices are becoming ubiquitous with daily life. This connection has made its way from the consumer world to the B2B world. But this is not only the case for that outside sales person or the execuitve who is on the plane next to you speaking with investors. Three-fourths of organizations in Aberdeen reseach have a mobile initiative in place specific to field service, with nearly two-thirs having that program in place for more than two years. But what does a mobile initiative mean? Is it enough to roll out the latest mobile devices for the field team? Is there a difference between a device with some bells and whistles, or toll that empowers the field with access to the insights needed to solve customer issues in real time?
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aberdeen, oracle, service cloud, mobile
    
Oracle Service Cloud
Published By: Oracle_Hospitality Hotels     Published Date: Sep 27, 2016
Mobile devices have become an integral part of the travel experience. Guests shop, book, and check-in on mobile devices today. See how you can empower your staff and deliver more individualized guest experiences with mobile devices today.
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Oracle_Hospitality Hotels
Published By: OutSystems     Published Date: Mar 24, 2014
Mobile has become standard in the enterprise with smartphones and tablets common in the workplace. Anywhere, anytime access to company systems is expected and systems must work flawlessly on these devices! This eBook looks at how to kick start your mobile application strategy.
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outsystems, mobile, app, mobile applications, mobile strategy, corporate it departments, smartphones, tablets
    
OutSystems
Published By: OutSystems     Published Date: Nov 07, 2014
This paper chronicles the adventures and misadventures of the enterprise mobile app journey based on our observations working with industry leaders who have weathered three years of pain to arrive at the same conclusions.
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mobility, mobile devices, web apps, enterprise mobile app development
    
OutSystems
Published By: Palm, Inc.     Published Date: Mar 15, 2007
Smartphones and other handheld devices support government continuity of operations (COOP) by enabling its central tenets: decentralization and redundancy. Read this white paper to learn all benefits of using smart phones when an emergency strikes.
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government, disaster recovery, disaster, terrorism, terrorist attacks, smartphone, smart phone, pda
    
Palm, Inc.
Published By: Palo Alto Networks     Published Date: May 09, 2012
In this on-demand video broadcast, hear Nir Zuk, CTO and co-founder of Palo Alto Networks and Rich Mogull, Analyst and CEO of Securosis, provide insights and recommendations on how to handle consumerization and the proliferation of devices.
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palo alto, palo alto networks, consumerization, proliferations, applications, mobile, mobile devices, controls
    
Palo Alto Networks
Published By: Palo Alto Networks     Published Date: Jun 09, 2014
Without question, your network is more complex than ever before. Your employees are accessing any application they want, using work or personal devices. Often times, these applications span both personal and work related usage, but the business and security risks are often ignored.
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palo alto, security, network security, threats, malware, zero trust, breach, security breaches
    
Palo Alto Networks
Published By: Palo Alto Networks     Published Date: May 25, 2017
The security perimeter once familiar to the enterprise has become incredibly fragmented. Data and applications reside everywhere: on the network, endpoints and in the cloud. The cloud, in particular, is seeing huge growth with enterprises adopting these environments at a rapid pace. According to Gartner, 55 percent of large enterprises will successfully implement an all-in cloud SaaS strategy by 2025.1 Combined with an increasingly mobile and global workforce, and more importantly, increasingly distributed SaaS cloud environments, organizations are now faced with securing a multitude of applications, users, devices and networks – all hosting sensitive data that is critical to business growth, reputation and customer trust.
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Palo Alto Networks
Published By: Palo Alto Networks     Published Date: Sep 30, 2016
Cloud-first development initiatives, the need to deliver your applications and services to an exploding number of mobile devices and the ongoing need to accomplish more with less is driving a data center transformation that increasingly includes the public cloud.
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palo alto, vm-series, hybrid cloud, security, security challeneges
    
Palo Alto Networks
Published By: Palo Alto Networks     Published Date: Sep 30, 2016
Your network is more complex than ever before. Your employees are accessing any application they want, using work or personal devices. Oftentimes, these applications span both personal and work-related usage, but the business and security risks are often ignored.
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palo alto, firewall, applications, ssl, ssh
    
Palo Alto Networks
Published By: Palo Alto Networks     Published Date: Dec 02, 2016
Today, working remotely has never been easier, due to the ubiquity of mobile devices and reliable Internet connectivity. The ease with which a worker can get connected to the corporate network delivers the impression that your co-worker is down the hall, when in fact they are traveling internationally. Global Workplace Analytics’ research shows that increasingly, working remotely is not only commonplace, it is encouraged and has shown to improve productivity.
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Palo Alto Networks
Published By: Palo Alto Networks     Published Date: Nov 15, 2017
Your network is more complex than ever before. Your employees are accessing any application they want, using work or personal devices. Oftentimes, these applications span both personal and work-related usage, but the business and security risks are often ignored. Prospective employees are asking about application usage policies before accepting a job.
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firewall, optimization, security risks, business, devices, employees, technology
    
Palo Alto Networks
Published By: Palo Alto Networks     Published Date: Nov 15, 2017
Your network is more complex than ever before. Your employees are accessing any application they want, using work or personal devices. Often times, these applications span both personal and work related usage, but the business and security risks are often ignored. Prospective employees are asking about application usage policies before accepting their new job. Adding another layer of complexity is the concern about the effectiveness of your cybersecurity posture. Is your business a target for a cyberattack Is it a question of when, as opposed to if? And are you as prepared as you could be? The complexity of your network and your security infrastructure may limit or slow your ability to respond to these and other cybersecurity challenges.
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firewall, customer, optimization, employees, devices, cyber security, technology
    
Palo Alto Networks
Published By: Palo Alto Networks     Published Date: Nov 15, 2017
In today’s complex network environments, applications, infrastructure and threats are dynamic. As such, relying upon various, single-purpose security devices that don’t integrate with each other results in dangerous security gaps. These devices are poorly coordinated and unable to provide comprehensive security and threat prevention. To protect against today’s advanced attacks requires a natively integrated, next-generation approach to security – an approach that can keep up with the latest application and infrastructure trends and recognize and stop today’s most advanced threats.
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firewall, optimization, network, environments, applications, infrastructure, security, palo alto
    
Palo Alto Networks
Published By: Panasonic     Published Date: Feb 19, 2015
Does any mobile device offer everything we need? Panasonic has a device that combines the best benefits of all devices.
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mobile devices, mobility, technology, panasonic, new panasonic devices, toughpad devices, benefits of different devices
    
Panasonic
Published By: Panasonic     Published Date: Feb 19, 2015
This video provides an introduction to the Panasonic Toughpad FZ-E1 tablet and how it can benefit your workforce.
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panasonic, toughpad devices, new panasonic devices, mobility technology, tablet, toughpad fz-e1, toughpad fz-x1, mobile
    
Panasonic
Published By: Panasonic     Published Date: Nov 09, 2015
This report will examine the enterprise mobility trends that are currently asking the question: “Does rugged mobile technology still have a role to play?” and provide businesses with an educated stance for their future rugged investments.
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panasonic, data, mobile device
    
Panasonic
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