business processes management

Results 26 - 50 of 96Sort Results By: Published Date | Title | Company Name
Published By: Genesys     Published Date: Dec 20, 2018
Successfully implementing and managing a comprehensive suite of customer experience technologies is essential for global businesses seeking to sustain high levels of customer experience and brand value. However, knowing how to temper the instinct to throw technology solutions at efficiency problems is what distinguishes global customer experience leaders from the rest. New technologies must be balanced with appropriate investment in human resources. This is the central finding of a global survey of over 550 senior executives conducted by MIT Technology Review to examine the pressures that shape their customer experience processes and the tools and strategies they employ to mitigate those challenges and continuously improve customer engagement. Read the report to get a detailed look at: • The strategies that differentiates an Iconic firm from other businesses • How strategies vary across regions based on maturity and customer expectations • Future innovation management and technology
Tags : 
    
Genesys
Published By: Genesys     Published Date: Feb 08, 2019
Successfully implementing and managing a comprehensive suite of customer experience technologies is essential for global businesses seeking to sustain high levels of customer experience and brand value. However, knowing how to temper the instinct to throw technology solutions at efficiency problems is what distinguishes global customer experience leaders from the rest. New technologies must be balanced with appropriate investment in human resources. This is the central finding of a global survey of over 550 senior executives conducted by MIT Technology Review to examine the pressures that shape their customer experience processes and the tools and strategies they employ to mitigate those challenges and continuously improve customer engagement. Read the report to get a detailed look at: The strategies that differentiates an Iconic firm from other businesses How strategies vary across regions based on maturity and customer expectations Future innovation management and technology adopt
Tags : 
    
Genesys
Published By: Genesys     Published Date: Feb 12, 2019
Successfully implementing and managing a comprehensive suite of customer experience technologies is essential for global businesses seeking to sustain high levels of customer experience and brand value. However, knowing how to temper the instinct to throw technology solutions at efficiency problems is what distinguishes global customer experience leaders from the rest. New technologies must be balanced with appropriate investment in human resources. This is the central finding of a global survey of over 550 senior executives conducted by MIT Technology Review to examine the pressures that shape their customer experience processes and the tools and strategies they employ to mitigate those challenges and continuously improve customer engagement. Read the report to get a detailed look at: The strategies that differentiates an Iconic firm from other businesses How strategies vary across regions based on maturity and customer expectations Future innovation management and technology adopt
Tags : 
    
Genesys
Published By: Group M_IBM Q1'18     Published Date: Dec 21, 2017
Consider the volume of business content that your organization generates or receives every day: applications, forms, reports, office documents, audio, video, and even social media about your company. If it is poorly managed, not digitized, or disconnected from critical business processes, it creates chaos. This chaos impacts your ability to deliver exceptional customer service; it slows down important processes, increases security risk, and negatively impacts revenue. Conversely, controlling content chaos can significantly improve your analytics strategy by gaining insight and business value from dark or unstructured data sources. In this eBook, learn how cognitive and cloud-based Enterprise Content Management, or ECM, can help you protect your content while gaining a competitive advantage from it as you grow.
Tags : 
business content, volume, cloud-based, enterprise content management, ecm
    
Group M_IBM Q1'18
Published By: Group M_IBM Q119     Published Date: Jan 08, 2019
The discipline of data quality assurance ensures that data is "fit for purpose" in the context of existing business operations, analytics and emerging digital business scenarios. It covers much more than just technology. It includes program management, roles, organizational structures, use cases and processes (such as those for monitoring, reporting and remediating data quality issues). It is also linked to broader initiatives in the field of enterprise information management (EIM), including information governance and master data management (MDM)
Tags : 
    
Group M_IBM Q119
Published By: Group M_IBM Q2'19     Published Date: May 21, 2019
The age of digital transformation is firmly here, and with it comes a seismic shift in how businesses must operate if they intend to stay relevant and profitable. Though the role of process in digital transformation is often over-hyped, in truth, it remains a critical element in the fight to win, serve, and retain customers. In this digital age, businesses must holistically reframe their investment in process automation. In short, a compelling vision for process excellence must underpin this digital transformation, thereby transforming customerfacing processes and digitizing operational processes. The change is so profound that Forrester has renamed the category from business process management (BPM) to digital process automation (DPA). This shift, while continuing to drive down costs and drive up employee productivity, makes customer experience and digital transformation the primary success factors. This represents a powerful and necessary change of focus. In July 2017, IBM commission
Tags : 
    
Group M_IBM Q2'19
Published By: Group M_IBM Q3'19     Published Date: Jun 25, 2019
Basic diagramming tools allow business users to define an initial business process and provide a good path to getting your processes off of sticky notes and into a digital format. However, if company-wide collaboration, real-time change management and integration with automation tools are important to you, a dedicated process modeling tool may be your better choice.
Tags : 
    
Group M_IBM Q3'19
Published By: Group M_IBM Q4'19     Published Date: Sep 25, 2019
Basic diagramming tools allow business users to define an initial business process and provide a good path to getting your processes off of sticky notes and into a digital format. However, if company-wide collaboration, real-time change management and integration with automation tools are important to you, a dedicated process modeling tool may be your better choice.
Tags : 
    
Group M_IBM Q4'19
Published By: HERE Technologies     Published Date: Jul 19, 2018
Businesses worldwide are being pushed to enhance customer service while streamlining costs and processes. This means looking to solution providers to help reduce the operating costs of vehicle fleets. Discover how HERE Technologies is using location services to boost efficiency, safety, and customer satisfaction. This e-book is for everyone who is developing innovative fleet solutions?that overcome management challenges and help customers gain a competitive advantage
Tags : 
    
HERE Technologies
Published By: Host Analytics     Published Date: Jun 05, 2017
Best-in-class firms have realized that budgeting, planning and reporting can't ALL be done with Excel. And running a successful business starts with effective planning and performance management, and the data you generate during these critical processes is among the most important and sensitive in your organization. A miscalculation, oversight, or a security breach could be financially devastating. By recognizing the 5 signs of Excel abuse, and making the necessary changes, best-in-class organizations can: -streamline planning and performance management -keep sensitive data secure -significantly reduce the potential for human error
Tags : 
    
Host Analytics
Published By: HP - Enterprise     Published Date: Jun 05, 2013
As the networks become ever more essential to business processes, they are also increasing rapidly in size and complexity. Many factors can affect network availability and performance—increasing traffic, configuration problems, failed network elements, changes, and more. Since not all of these problems are hard failures, managing the network to detect and correct business-impacting problems requires new tools, strategies, and initiatives. To deliver the availability and performance business demands, network management teams need to optimize fault management and ensure availability, unify fault and performance management, automate change and configuration management to ensure compliance, and automate IT processes. This integrated approach is called Automated Network Management (ANM).
Tags : 
network management, network
    
HP - Enterprise
Published By: IBM     Published Date: Aug 21, 2008
Today, an IT-driven, customer-centric business approach isn’t a luxury — it’s imperative. More and more businesses are moving out of a cost-centric view of their IT potential and into a realization that IT can transform business processes. This white paper shows how you can maximize your IT function by leveraging ITIL best practice processes. These guidelines can help you effectively manage IT changes, assets, personnel and service levels all while reducing costs—going beyond simple IT asset management to deliver proactive IT business improvements.
Tags : 
itil, best practices, service management, asset management, ibm, ibm mi, ibm grm
    
IBM
Published By: IBM     Published Date: Aug 21, 2008
The goal of having one enterprise resource planning (ERP) solution for all business processes remains popular. However, there are still many misconceptions associated with using enterprise resource planning solutions in asset-intensive industries. This white paper discusses and demystifies the myths for decision makers in asset-intensive industries. You’ll also see how IBM Maximo Asset Management can enhance the quality of asset data, contribute to the safety of the workforce, and help facilitate best practices that significantly impact the long-term success of your business.
Tags : 
erp, asset management, best practices, bpm, business process, ibm mi, ibm, ibm grm
    
IBM
Published By: IBM     Published Date: Aug 21, 2008
For a growing business, it’s increasingly difficult to integrate technological solutions and services to improve service management. So various frameworks have been created to help today’s IT professionals optimize their use of technology in managing IT processes. The third version of the Information Technology Infrastructure Library (ITIL) provides the latest set of process best practices for any service management improvement effort.
Tags : 
ibm, ibm mi, ibm grm, itil, service management, it management
    
IBM
Published By: IBM     Published Date: Apr 17, 2009
Optimize IT process, maximize ROI and improve service levels. The challenge facing businesses today is the need to achieve ever-higher levels of service and maximize return on investment, while simultaneously minimizing costs. This white paper reveals how IBM Maximo® asset and service management solutions help your organization run more efficiently.
Tags : 
ibm maximo, asset and service management solution, optimize it, maximize roi, service lebels, service management solutions, tivoli, it business processes
    
IBM
Published By: IBM     Published Date: Apr 17, 2009
Optimize IT process, maximize ROI and improve service levels. The challenge facing businesses today is the need to achieve ever-higher levels of service and maximize return on investment, while simultaneously minimizing costs. This white paper reveals how IBM Maximo® asset and service management solutions help your organization run more efficiently.
Tags : 
ibm maximo, asset and service management solution, optimize it, maximize roi, service lebels, service management solutions, tivoli, it business processes
    
IBM
Published By: IBM     Published Date: Oct 09, 2009
Today, more than ever, organizations must deliver the benefits of cost optimization and business agility. This Podcast series explains how that goal can be realized through dynamic Business Processes Management. The series focuses on banking, government, healthcare, insurance, cross-industry and retail.
Tags : 
ibm industry podcast, cost optimization, business agility, business processes management, banking, government, healthcare, insurance
    
IBM
Published By: IBM     Published Date: Sep 27, 2013
As companies become more reliant on critical applications to manage business processes and to interact with their customers, the time to market for new solutions becomes a key success factor for the business. Over half of the organizations in the study cited accelerating new application development and deployment as an operational objective for deploying IBM PureSystems solutions. IBM PureSystems family is a portfolio of expert integrated systems built from the ground up to deliver an optimized hardware and software platform. Integrated systems combine compute, storage, networking, and management into factory pre-configured and pre-integrated solutions.
Tags : 
ibm, ibm pureflex system, ibm flex system, applications, application delpoyment, application integration, integration, integrated system
    
IBM
Published By: IBM     Published Date: Sep 27, 2013
With so much talk about big data and the possibilities it can offer, the truth behind what big data is—and what it can do for businesses—can be hard to determine. However, according to Dr. Barry Devlin of 9sight Consulting, the truth behind all the talk is not hard to see, provided that organizations are willing to return to the principles of good data management processes. According to Dr. Devlin’s white paper “The Big Data Zoo—Taming the Beasts”, data is still data, whether big or small. It needs to be managed effectively if organizations want to be gain value from it. Although big data may present special challenges for IT organizations, the principles of data management haven’t changed.
Tags : 
big data, data management, data warehousing, data analysis, platform integration
    
IBM
Published By: IBM     Published Date: Nov 08, 2013
Because all processes should be aligned to customer metrics, process improvement is an important goal for organizations in every industry. This paper illustrates the impact analytics can make on business processes through real-world examples based on IBM client experiences, and describes the steps organizations can take to refine quality, warranty, financial, inventory and other processes that are essential to achieving operational excellence.
Tags : 
ibm, embedding business analytics, organizational processes, business analytics, building smarter processes, insight and alignment, consistent information, accurate information
    
IBM
Published By: IBM     Published Date: Jul 30, 2014
Read how corporate performance management supports cost optimization and growth initiatives and can help any organization deliver short and long term strategic benefits.
Tags : 
ibm, business analytics, corporate performance management, growth initiatives, financial processes, financial management, cpm, cpm application suite
    
IBM
Published By: IBM     Published Date: Feb 04, 2015
With IBM Business Process Manager on Cloud, you can initiate business process improvement more quickly with a ready-to-use, cloud-based environment and provide greater visibility and management of business processes.
Tags : 
business processes, ibm bpm, cloud-based environment, business agility, change management
    
IBM
Published By: IBM     Published Date: Feb 28, 2017
Energy companies are being challenged on multiple fronts. Core expectations require the delivery of safe, reliable, affordable and sustainable energy. Business models are being challenged by alternatives such as renewables and consumers demanding more sophisticated interactions through social and mobile. Energy companies need to: Disruptively innovate business processes through analytics driven operational excellence to increase agility and responsiveness, reduce operational costs and improve asset reliability Assume the role of energy integrator to optimally balance supply and demand points Deliver a 360-degree customer-of-one experience to increase customer satisfaction and loyalty, reduce costs, and improve management of energy demand
Tags : 
ibm, energy & utilities, utility trends, pov, ibm pov, customer experience, sustainable energy, affordable energy
    
IBM
Published By: IBM ILOG.     Published Date: Jul 14, 2009
Has your organization run into difficulties adapting to evolving business conditions? Is there interest in being able to increase the efficiency of your operational processes? Are your business experts looking to more easily control the decisions within mission-critical systems? If you have answered 'yes' to any of the above, you may benefit from integrating a Business Rules Management System (BRMS) into your organization's overall enterprise architecture.  Learn more today!
Tags : 
ibm, organization, brms, business conditions, business rules management system, enterprise, improvement, profitabilty
    
IBM ILOG.
Published By: Intralinks     Published Date: Jan 16, 2015
The increased mobility of the workforce is changing the way we work. Business users want the flexibility to share and collaborate on content that drives their business while IT needs to ensure the security of that data, no matter where it goes. An effective enterprise collaboration solution must consider people, processes and technologies to be effective, but where to begin? This comprehensive Buyer’s Guide offers guidance on how to develop your organization’s requirements with regard to: Risk management – avoiding data breaches and loss of information that can result in non-compliance Business productivity - allowing for secure collaboration while enabling teams to work anywhere on any device IT efficiency - supporting the full breadth of external business content requirements while integrating with existing applications and protocols This Buyer’s Guide offers a holistic approach for your evaluation process by examining the granular aspects of enterprise file sharing, as well as i
Tags : 
collaboration solutions, risk management, business productivity, it efficiency, business users
    
Intralinks
Start   Previous    1 2 3 4    Next    End
Search      
Already a subscriber? Log in here
Please note you must now log in with your email address and password.