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Published By: BI WORLDWIDE     Published Date: Jul 28, 2014
Employee engagement is what happens when companies win over the hearts and minds of employees in ways that lead to extraordinary effort and positive financial results. Engagement has a significant effect on key business outcomes including profitability, productivity, customer satisfaction and retention. Download our infographic to learn how engaging your employees will produce measurable results in your organization.
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bi worldwide, employee engagement, employee recognition, social recognition, employee awards, employer engagement, incentive programs, employee incentives
    
BI WORLDWIDE
Published By: BI WORLDWIDE     Published Date: Jul 28, 2014
Everyone likes to be noticed. Recognition and rewards help people feel good about what they are doing and things they have accomplished. Recognizing employees will keep them focused, directed and willing to repeat the behaviors they were recognized for. Learn 24 ways to recognize your employees that will help you build a positive and energized workforce.
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bi worldwide, employee engagement, employee recognition, social recognition, employee awards, employer engagement, incentive programs, employee incentives
    
BI WORLDWIDE
Published By: xMatters     Published Date: Sep 22, 2014
When it comes to data breaches and service outages, it’s no longer a question of if but when. Governments worldwide increasingly have new laws, pending legislation, privacy regulations and “strong suggestions” for protecting sensitive information and taking action when breaches or service outages occur. Get the Complimentary White Paper and learn how you need to prepare for these new laws and more. The white paper examines current regional legislation and how you can implement communication best practices for maintaining transparency and trust in the face of consumer-facing service disruptions.
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communication, best practices, data, breaches, enterprise, consumer, confidence, science
    
xMatters
Published By: Salesforce     Published Date: Nov 09, 2018
For the second annual “State of Service” report, Salesforce Research surveyed more than 2,600 customer service professionals worldwide to discover: • How service leaders are responding to heightened customer demands • Which habits are hallmarks of top service teams • How smart tech is impacting service protocols In this report, high-performing service teams are the top 14% who rate both their service performance and performance versus competitors as excellent. See page 3 for further information on performance.
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Salesforce
Published By: Oracle     Published Date: Jan 28, 2015
Oracle Retail delivers best-in-class commerce applications focused on scalability, performance and personalized experiences. Explore 8 case studies in this scanable eBook to see how we are increasing revenue, customer engagement, and operational efficiency for industry-leading B2C and B2B brands in hardlines, fashion and grocery worldwide.
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Oracle
Published By: Mimecast     Published Date: Jan 11, 2017
Organizations that work with the personal data of European Union residents need to overhaul business processes to avoid the risks of violating the General Data Protection Regulation, which takes effect in May 2018. Penalties for non-compliance could cost your organization upwards of €20 million or 4% of total annual worldwide revenue, whichever is higher. Mimecast provides numerous ways to help simplify GDPR compliance. Learn how Mimecast Targeted Threat Protection helps ward against impersonation attacks, weaponized attachments, and malicious URLs – offering a comprehensive front-line defense for the personal data entrusted to you when it is attacked via the email vector.
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mimecast, security, gdpr compliance, gspr risk management
    
Mimecast
Published By: VMware AirWatch     Published Date: Sep 21, 2016
Digital transformation (DX) is the driving force behind new worldwide initiatives in financial services. However, a recent IDC survey discovered that fewer than 5% of institutions have started or completed a digital transformation strategy. Historically, financial institutions focused on the use of mobility to directly drive improved customer experiences to their customers' devices. However, as consumer sophistication with mobility increases — particularly among younger generations —so too does the need to enable mobility for the enterprise worker. This Market Spotlight explores these issues in the larger DX context.
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VMware AirWatch
Published By: Genesys     Published Date: Jun 13, 2018
Compare leading contact center infrastructure vendors. In Gartner’s 2018 Magic Quadrant for Contact Center Infrastructure, Worldwide, Genesys has once again maintained a leadership position. Placed furthest among all vendors in completeness of vision for 10 years and counting, our position continues to validate our mission to power the world’s best customer engagement solutions for organizations of all sizes—both in the cloud and on-premises. And according to Gartner peer insights, customers agree. “Great implementation that was on-time and on-budget!” 1 — CTO in the finance industry “Solid platform with a lot of features at a reasonable cost.” 1 — IT Manager of Software Engineering in the Services Industry Get the report now to learn: • How contact center vendors compare and which quadrant they are aligned to • Analyst views on the strengths and cautions of all participating vendors • How to evaluate key criteria to guide your decision-making process
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leadership, customer engagement, decision making
    
Genesys
Published By: Genesys     Published Date: Feb 12, 2019
To remain competitive in an increasingly customer-centric world, mid-sized organizations are undergoing digital transformations of their contact centres. IDC surveyed companies in 27 countries globally, including companies from Europe, Middle East and Africa (EMEA), to examine the current market dynamics of cloud-enabled customer service environments. Eighty-five percent of the respondents fell within the small to mid-sized category with contact centres with 300 seats or fewer. Get this paper to access complete survey results for EMEA and to gain key insights including: Nearly 65% of respondents in EMEA already use or are in the process of implementing cloud-based contact centre solutions Only 13% of respondents in EMEA indicated that they currently are using a public cloud environment, the lowest among all geographies worldwide Drivers, benefits and challenges for adopting cloud contact centre technology
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Genesys
Published By: Genesys     Published Date: Feb 12, 2019
To remain competitive in an increasingly customer-centric world, mid-sized organizations are undergoing digital transformations of their contact centres. IDC surveyed companies in 27 countries globally, including companies from Europe, Middle East and Africa (EMEA), to examine the current market dynamics of cloud-enabled customer service environments. Eighty-five percent of the respondents fell within the small to mid-sized category with contact centres with 300 seats or fewer. Get this paper to access complete survey results for EMEA and to gain key insights including: Nearly 65% of respondents in EMEA already use or are in the process of implementing cloud-based contact centre solutions Only 13% of respondents in EMEA indicated that they currently are using a public cloud environment, the lowest among all geographies worldwide Drivers, benefits and challenges for adopting cloud contact centre technology
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Genesys
Published By: Genesys     Published Date: Feb 12, 2019
To remain competitive in an increasingly customer-centric world, mid-sized organizations are undergoing digital transformations of their contact centres. IDC surveyed companies in 27 countries globally, including companies from Europe, Middle East and Africa (EMEA), to examine the current market dynamics of cloud-enabled customer service environments. Eighty-five percent of the respondents fell within the small to mid-sized category with contact centres with 300 seats or fewer. Get this paper to access complete survey results for EMEA and to gain key insights including: Nearly 65% of respondents in EMEA already use or are in the process of implementing cloud-based contact centre solutions Only 13% of respondents in EMEA indicated that they currently are using a public cloud environment, the lowest among all geographies worldwide Drivers, benefits and challenges for adopting cloud contact centre technology
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Genesys
Published By: Intel     Published Date: Jul 27, 2017
Worldwide spending on public cloud services is set to reach USD 122.5 billion in 2017, an increase of 24.4 percent over 20161. In fact, the compound annual growth rate (CAGR) of spending on public cloud services is almost seven times that of overall IT spending growth and IDC predicts that by 2020, it will top USD 203.4 billion worldwide2. The size of the opportunity for cloud service providers (CSPs) is huge but fierce competition, accelerating innovation and the need to keep prices low continue to create enormous pressure. This paper outlines some of the primary challenges faced by CSPs in making and keeping their business profitable and suggests strategies and innovations that can help cloud businesses to take a greater share of the market opportunity.
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Intel
Published By: Juniper Networks     Published Date: Aug 03, 2017
Massive business innovation is under way worldwide: continuous transformation. IDC research shows how the network plays a key role for organizations around the globe.
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network improvement, automation, network agility, reshaping networking
    
Juniper Networks
Published By: Cisco Wireless     Published Date: Mar 06, 2017
Do you know how to get the best network provider? Download the IDC report to find the best vendor for WLAN Enterprise Learn the strengths and strategy of the top 12 Enterprise Wireless vendors Discover how Cisco ranks against top WLAN providers Understand what you need to bring mobility to your business network
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Cisco Wireless
Published By: WorkBook from Deltek     Published Date: Apr 26, 2018
Digital transformation (DX) is fundamentally changing enterprise resource planning (ERP) — allowing businesses to transform their decision making, which is enhancing their business outcomes significantly as we enter the digital economy. Digital transformation is an enterprisewide, board-level strategic reality for companies wishing to remain relevant or maintain or enhance their leadership positon in the digital economy. Digitally transformed businesses have a repeatable set of practices and disciplines that are used to leverage new business, 3rd Platform technology, and operating models to disrupt businesses, customers, and markets in pursuit of business performance and growth. DX is driving businesses to rethink their technology strategy, and that includes moving beyond their legacy ERP and back-office systems.
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global, saas, cloud, psa, erp, applications, vendor, assessment
    
WorkBook from Deltek
Published By: Service Now     Published Date: Jan 26, 2018
Forrester conducted an in-depth interview of Epicor Software Corporation (“Epicor”) about their investment in ServiceNow for transforming their global support system. With ServiceNow, Epicor has consolidated over 15 CRM-based support systems and 50 customer portals into single global support platform for their 20,000 customers worldwide. Download this whitepaper to learn more of what Epicor has achieved.
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Service Now
Published By: Magento     Published Date: Mar 28, 2018
Recommendations to Discuss with Your Development Team and Technology Partners. When buying products online, shoppers have to put their trust into eCommerce stores. They have to trust that their information won't be stolen, that the order will go through and that it will be shipped on-time, to the correct location. When a site is slow, not only does it frustrate online shoppers, it takes away the legitimacy of the site and their trust in it. Poor site performance can cost you sales, revenue, customers, and even a high ranking on search engines. Download the guide to learn how you and your development team can boost site performance.
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site, performance, servers, worldwide, network
    
Magento
Published By: LogMeIn     Published Date: Feb 27, 2018
Bold360 ai's self-service solution was initially deployed in the UK. Owing to the success of this pilot, the service was quickly rolled out internationally. Today, Thomas Cook uses Bold360 ai to provide online support in five languages on 13 different customer-facing websites in the UK, Netherlands, Belgium, Germany, and France, along with four other support agent sites.
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customer, experience, markets, service, websites, integration
    
LogMeIn
Published By: Magnetrol     Published Date: Nov 05, 2018
Tank overfill is a crucial safety concern in the petroleum industry. Failure to put adequate prevention measures in place has resulted in injuries, loss of life, and billions of dollars worth of damages worldwide. These resources were developed by the level control experts at Magnetrol to help you implement and maintain an effective Overfill Protection Plan for your terminals. Simply click on the downloads below at the Resources section to access this important information.
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Magnetrol
Published By: Palo Alto Networks     Published Date: Jul 05, 2012
The Application Usage and Risk Report from Palo Alto Networks provides a global view into enterprise application usage by summarizing network traffic assessments conducted in 1,636 organizations worldwide.
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palo alto networks, risk report, application usage
    
Palo Alto Networks
Published By: VMware AirWatch     Published Date: Nov 12, 2015
This IDC study provides a competitive analysis of the enterprise mobility management (EMM) software market for 2014. In addition to a ranking of the top 15 vendors by revenue, it provides an overview of key market trends and vendors that helped shape the market landscape in 2014.
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vmware, emm, enterprise mobility management, market landscape
    
VMware AirWatch
Published By: Canopy     Published Date: Oct 29, 2014
A study into the drivers of cloud adoption among enterprises worldwide
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cloud adoption, navigating the cloud market, cloud
    
Canopy
Published By: Oracle     Published Date: Apr 22, 2015
This white paper distills six rules that modern CFOs worldwide are adopting to attract, retain and nurture finance talent with the skills needed to put finance at the heart of data driven business decision making across the enterprise.
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digital, finance, modern finance, finance departments, attract finance talent, big data, cfos, modern business challenges
    
Oracle
Published By: BMC Software     Published Date: Dec 21, 2011
Join in this conversation with John McKenny, BMC's VP of Worldwide Marketing for MSM, as we uncover the advantages of dynamic workload management.
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consolidate, schedulers, infrastructure, enterprise, workloads, enterprise workload, mttr, unified solution
    
BMC Software
Published By: SDL Web Content Management Solutions     Published Date: Jul 06, 2010
In today's connected world, a well managed Web presence is essential for any organization to achieve business success. The internet provides unprecedented opportunities for border-free communication. Many organizations use the internet to reach worldwide audiences. These organizations need to balance centralized messages and branding with localized content and contributions. SDL Tridion's BluePrinting technology allows you to create this balance.
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sdl tridion, blueprinting, communication, localization, multidimensional communication
    
SDL Web Content Management Solutions
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