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Published By: Pega     Published Date: Jun 21, 2016
IT leaders working on customer service projects must display an incredible amount of diligence. An organization’s CRM system has become its lifeline to customers, but as customer needs evolve so has the requirements of CRM. According to Gartner, today’s CRM solution must include a laundry list of capabilities outside its traditional core functionality including: native mobile support of the vendor's customer service and support business applications; real-time analytics; industry-specific functionality and workflow; context mining of voice and text; scalable cloud-based systems; social media engagement; suggested next agent action; multimodal capabilities, such as chat within mobile self-service; and even co-browsing. Gartner surveyed the CRM field and evaluated each vendor including Pegasystems.
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Pega
Published By: Pega     Published Date: Jun 21, 2016
IT leaders working on customer service projects must display an incredible amount of diligence. An organization’s CRM system has become its lifeline to customers, but as customer needs evolve so has the requirements of CRM. According to Gartner, today’s CRM solution must include a laundry list of capabilities outside its traditional core functionality including: native mobile support of the vendor's customer service and support business applications; real-time analytics; industry-specific functionality and workflow; context mining of voice and text; scalable cloud-based systems; social media engagement; suggested next agent action; multimodal capabilities, such as chat within mobile self-service; and even co-browsing. Gartner surveyed the CRM field and evaluated each vendor including Pegasystems.
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Pega
Published By: Pega     Published Date: May 25, 2016
Organizations are constantly turning to IT solutions to streamline their operations and processes and gain efficiencies. Business Process Management solutions is one area gaining traction inside enterprises as they look to making their workflow more effective and more capable to an ever changing business environment. According to Gartner, BPM-platform-based case management frameworks are configurable "apps" meant to help solution architects accelerate the delivery of unique and flexible case management solutions. Gartner evaluated 11 providers in this growing market segment including Pegasystems. Download this Gartner Magic Quadrant analysis for BPM platform-based case management frameworks and gain a better understanding of the solutions offered by each BPM vendor.
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business optimization, business strategy, network management, business applications, best practices, business process management, solutions
    
Pega
Published By: Pega     Published Date: May 25, 2016
Adapting to changing market dynamics is not easy for any enterprise-class organization. To stay competitive, companies not only must adapt different go to market and customer service strategies but also embrace internal business process and workflow changes, which in many cases can be more difficult. Enter Intelligent Business Process Management Suites (iBPMS). According to Gartner, iBPMS compress the observation-to-action-to-outcome cycle, and help business transformation leaders, business process directors and solution architects establish a fluid capability to handle big change. Gartner evaluated 15 iBPMS vendors including Pegasystems. Download this Gartner Magic Quadrant analysis and gain a better understanding evolving iBPMS market and the solutions offered by each iBPMS vendor.
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business optimization, business strategy, network management, business applications, best practices, business process management, solutions, enterprise management
    
Pega
Published By: Pega     Published Date: May 25, 2016
IT leaders working on customer service projects must display an incredible amount of diligence. An organization’s CRM system has become its lifeline to customers, but as customer needs evolve so has the requirements of CRM. According to Gartner, today’s CRM solution must include a laundry list of capabilities outside its traditional core functionality including: native mobile support of the vendor's customer service and support business applications; real-time analytics; industry-specific functionality and workflow; context mining of voice and text; scalable cloud-based systems; social media engagement; suggested next agent action; multimodal capabilities, such as chat within mobile self-service; and even co-browsing. Gartner surveyed the CRM field and evaluated each vendor including Pegasystems. Download this Gartner Magic Quadrant analysis and gain a better understanding each vendors’ CRM Customer Engagement Center solutions.
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best practices, customer support, business intelligence, business optimization, customer engaement
    
Pega
Published By: Dell EMC     Published Date: May 12, 2016
XtremIO gives you unmatched efficiencies for all database workloads. A scale-out database storage platform that consolidates and accelerates everything. Supercharge production, dev/test, and BI/analytics workflows with incredible data reduction and copy data management services. You get incredible and predictable scale-out performance with a low total cost of ownership.
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xtremio, all-flash array, agility, application landscapes, data management services, scale-out performance
    
Dell EMC
Published By: Okta     Published Date: May 11, 2016
Within 6 months of starting to use Okta, customers on average will connect more than 10 applications for single sign-on. Once single-sign-on is tackled, cloud-first IT organizations can start to tackle the next set of problems. These next challenges are all about how you manage identities across all connected systems, how to determine who has access to what, and how you maintain control over user access. Some of the largest organizations in the world spend millions of dollars building out complex workflow systems to manage these processes. Even then, they depend heavily on manual work to actually get the job done. With Okta, there is a better way to do this, and it’s accessible to organizations of all sizes. Okta Provisioning gives you a foundation for cloud-first IT that brings sanity to your IT processes and enables you to encourage business groups to keep adopting more applications and users to bring the devices of their choice to work. App management, mobility management, and authe
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Okta
Published By: Cherwell Software     Published Date: Apr 07, 2016
ITSM tools automate the tasks and workflows associated with the management and delivery of quality IT services to the business. In its 2015 Magic Quadrant for IT Service Support Management Tools, Gartner compares 10 vendors on the vision and execution.
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best practices, customer support, business intelligence, business optimization
    
Cherwell Software
Published By: CDW - NetApp     Published Date: Apr 07, 2016
A critical step in moving from a shared virtualized environment toward a private cloud is the transition from infrastructure optimization to service optimization. NetApp’s design approach, technologies, and ecosystem integration build upon our storage efficiencies to deliver service-level efficiencies using centralized, policy-based management and automation. With NetApp® OnCommand® Workflow Automation, an efficient service-oriented approach can be implemented that enables storage provisioning, data protection, and operational processes to be integrated and automated. As a result, enterprises can meet workload service-level requirements while greatly reducing management costs and improving business agility.
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cloud management, cloud services, cloud management, it infrastructure, cloud application, cloud computing, infrastructure, technology
    
CDW - NetApp
Published By: CDW - NetApp     Published Date: Apr 07, 2016
Self-service is an advanced element of private cloud environments that improves management efficiency and business agility, as well as lowering operating expenses. A self-service environment streamlines the interaction between users and the IT department. It empowers internal consumers of IT services to request and receive appropriately configured resources on demand with minimal IT intervention. NetApp® OnCommand® Workflow Automation, the NetApp Management SDK with open APIs, and key ecosystem partnerships enable enterprises to easily integrate their orchestration solutions and custom management tools with the NetApp storage service catalog for automated storage provisioning and protection. Customers can thereby create a self-service, web-based portal that efficiently delivers IT as a service to virtualization administrators, application administrators, and users, while enabling IT staff to focus on higher value activities.
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cloud management, cloud services, cloud management, it infrastructure, cloud application, cloud computing, infrastructure, technology
    
CDW - NetApp
Published By: CDW     Published Date: Apr 04, 2016
A critical step in moving from a shared virtualized environment toward a private cloud is the transition from infrastructure optimization to service optimization. NetApp’s design approach, technologies, and ecosystem integration build upon our storage efficiencies to deliver service-level efficiencies using centralized, policy-based management and automation. With NetApp® OnCommand® Workflow Automation, an efficient service-oriented approach can be implemented that enables storage provisioning, data protection, and operational processes to be integrated and automated. As a result, enterprises can meet workload service-level requirements while greatly reducing management costs and improving business agility.
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cloud management, cloud services, cloud management, it infrastructure, cloud application, cloud computing, infrastructure, technology
    
CDW
Published By: CDW     Published Date: Apr 04, 2016
Self-service is an advanced element of private cloud environments that improves management efficiency and business agility, as well as lowering operating expenses. A self-service environment streamlines the interaction between users and the IT department. It empowers internal consumers of IT services to request and receive appropriately configured resources on demand with minimal IT intervention. NetApp® OnCommand® Workflow Automation, the NetApp Management SDK with open APIs, and key ecosystem partnerships enable enterprises to easily integrate their orchestration solutions and custom management tools with the NetApp storage service catalog for automated storage provisioning and protection. Customers can thereby create a self-service, web-based portal that efficiently delivers IT as a service to virtualization administrators, application administrators, and users, while enabling IT staff to focus on higher value activities.
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cloud management, cloud services, cloud management, it infrastructure, cloud application, cloud computing, infrastructure, technology
    
CDW
Published By: K2     Published Date: Apr 01, 2016
Microsoft SharePoint 2013 workflows are a powerful way to share information, collaborate on projects and automate business processes. However, in addition to the basic workflow capabilities that come with SharePoint, organizations also need sophisticated, reliable SharePoint workflow apps with advanced capabilities. Since custom code can be expensive and time-consuming, and customization options are limited in cloud hosted SharePoint environments, third-party applications make it possible to build advanced SharePoint workflow applications without dealing with the challenges of custom code. To help you evaluate third-party workflow solutions, here are 10 tips to consider.
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sharepoint, microsoft, workflow
    
K2
Published By: AlienVault     Published Date: Mar 30, 2016
Achieving PCI compliance takes focus, determination, and the right set of tools. By building these essential security capabilities into an integrated, complete solution, AlienVault Unified Security Management™ (USM) delivers a workflow-centric approach that materially reduces your organization’s time to compliance versus a solution stitched together from individual point products. In this paper you will read an overview of AlienVault USM™ as well as learn about the capabilities and benefits it includes to help you comply with PCI DSS requirements.
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AlienVault
Published By: DocuSign     Published Date: Mar 23, 2016
Discover how to move past the organizational bottlenecks and build a strong business case for further digitization as a competitive advantage with all the vital benefits DocuSign + Office 365 solution delivers. Download this white paper to learn more about DocuSign and Microsoft Office 365 solution for human resources and how you can reduce the time needed to complete business transactions by automating workflow to ensure transactions are safe and secure.
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DocuSign
Published By: DocuSign     Published Date: Mar 23, 2016
"Businesses are increasingly aware that digitization — converting or migrating non-digital information, practices, and processes into digital formats— can increase agility, productivity, and cost savings. According to a recent IDG Research survey, however, even organizations that are actively moving toward greater digitization have ample room for improvement. Discover how to move past the organizational bottlenecks and build a strong business case for further digitization as a competitive advantage with all the vital benefits DocuSign + Office 365 solution delivers. Download this white paper to learn more about DocuSign and Microsoft Office 365 solution and how you can: -Reduce the time needed to complete business transactions -Create and automate workflows to ensure transactions are safe and secure -Improve a user's ability to control and monitor these processes
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DocuSign
Published By: DocuSign     Published Date: Mar 23, 2016
Learn how Alameda County rose to the Green challenge and improved document turnaround time by 80%, digitized paper workflows and improved visibility to of documents status in the review cycle.
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DocuSign
Published By: Esker     Published Date: Mar 18, 2016
You know how to run an effective AP operation - we're not here to lecture you. This field guide is simply a handy resource for pinpointing the pains in your AP process and exploring potential solutions to fix them. Expect to take home some best practices on how to: - Secure AP invoicing cost savings of up to 80% - Drastically reduce your rate of invoice exceptions - Gain significantly more early payment discounts - Simplify workflow for every AP stakeholder Download the Accounts Payable field guide to learn more!
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esker, accounts payable, ap team, best practices, ap stakeholder, invoice exceptions
    
Esker
Published By: Dell EMC     Published Date: Mar 18, 2016
The EMC Isilon Scale-out Data Lake is an ideal platform for multi-protocol ingest of data. This is a crucial function in Big Data environments, in which it is necessary to quickly and reliably ingest data into the Data Lake using protocols closest to the workload generating the data. With OneFS it is possible to ingest data via NFSv3, NFSv4, SMB2.0, SMB3.0 as well as via HDFS. This makes the platform very friendly for complex Big Data workflows.
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emc, emc isilon, data lake, storage, network, big data
    
Dell EMC
Published By: Adobe     Published Date: Mar 17, 2016
Electronic signatures are transforming the way companies do business. Reducing time and room for error, e-signatures have improved workflows across the business. Even better, implementing e-signatures into existing processes is easier than you think!
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adobe, electronic signature, improve workflow, sales process
    
Adobe
Published By: Adobe     Published Date: Mar 17, 2016
The ESIGN Act, signed in 2000, granted electronic signatures the same legal status as handwritten signatures throughout the United States. Electronic signatures – commonly called “e-signatures” – greatly simplify the way companies gather, track and manager signatures, approvals, and workflows. Learn more now!
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adobe, electronic signature, workflow
    
Adobe
Published By: Adobe     Published Date: Mar 16, 2016
In this white paper learn how e-signatures are making workflows easier and more productive than ever before. Learn how e-signatures remove the last barrier between a hybrid paper-to-digital workflow to an all-electronic process, dramatically accelerating closure in any type of transaction that requires a contract—sales, employment and hiring, purchase orders, legal agreements, and more.
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digital, digital systems, mobile, broadband, wireless, web applications
    
Adobe
Published By: Esker     Published Date: Jan 21, 2016
EDI solutions may be far from perfect, but their positive impact on the speed, accuracy and efficiency of order processing is unquestionable. There's just one rather large exception... exceptions. Learn how to simplify EDI exception handling by downloading this not-so-technical EDI order processing handbook. You'll discover added values that automation brings to EDI order processing, such as: - Faster resolutions involving less complexities - Reduced needs for IT involvement - Easier access to orders in the EDI workflow - Improved forecasting via intelligent dashboards Learn more about EDI and handling exceptions with order processing automation — download the handbook now!
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esker, edi order processing, edi solutions, it management
    
Esker
Published By: Adobe     Published Date: Jan 14, 2016
Design is more than just an artistic endeavor. It is a philosophy and culture that influences every business decision. Companies who embrace design create more appealing content and deliver better brand experiences. Customers expect these brand experiences, and they want them personalized on every device and platform. With modern tools and workflows, companies can now create content at the velocity needed to meet with customer demands — creating loyalty and boosting revenue.
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adobe, creative, design, brands, culture, device, platform, experience
    
Adobe
Published By: IBM     Published Date: Jan 13, 2016
With deep integration of matching and linking capabilities, application development tools and workflow components, IBM InfoSphere Master Data Management can help deliver a seamless transition from a virtual architectural style to a physical architectural style.
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ibm, mdm, linking, data, infosphere
    
IBM
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