vendor management

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Published By: NAVEX Global     Published Date: Jul 02, 2015
In this whitepaper, industry expert Michael Volkov, CEO of The Volkov Law Group, LLC, shares key questions now business can afford to overlook when evaluating and selecting vendor risk management solutions.
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diligence systems, risk management solutions, integrated due diligence, compliance
    
NAVEX Global
Published By: KANA®, A Verint® Company     Published Date: Aug 13, 2014
Kana Enterprise is a product built via acquisition, and it delivers a solution that combines the strength of its two parents — the multichannel and knowledge capabilities of the historical Kana Software products and the business process management engine from Sword Ciboodle.
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kana, customer service solutions vendors, case management, customer service, reporting capabilities, process management, sword ciboodle
    
KANA®, A Verint® Company
Published By: Equinix     Published Date: Oct 27, 2014
Enterprises grapple with a host of challenges that are spurring the creation of hybrid clouds: collections of computing infrastructure spread across multiple data centers and multiple cloud providers. This new concept often provokes uncertainty, which must be addressed head on. As more applications and computing resources move to the cloud, enterprises will become more dependent on cloud vendors, whether the issue is access, hosting, management, or any number of other services. Cloud consumers want to avoid vendor lock-in—having only one cloud provider. They want to know that they will have visibility into data and systems across multiple platforms and providers. They want to be able to move servers and storage around without a negative impact on application availability.
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data center, enterprise, cloud, experience, hybrid, performance, strategy, interconnectivity
    
Equinix
Published By: IBM     Published Date: May 09, 2017
Shifting business requirements for digital content and new technologies are changing the ECM market. This Magic Quadrant analyzes these dynamics, their impact on ECM vendors and their implications for application leaders in charge of content management.
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technology efficiency, market dynamics, data privacy, data security, device management, platform management, enterprise management
    
IBM
Published By: Time Clock Plus     Published Date: Feb 07, 2019
While the legal requirements to provide employees with paid or unpaid leave for family and medical issues become more complex, the leave-management tools and services available to employers continue to expand. Employers with the budget to do so are outsourcing—often to a single vendor—leave-management tasks for the federal Family and Medical Leave Act (FMLA) and Americans with Disabilities Act (ADA), and state and local leave ordinances, according to recently released findings from a survey of 1,203 employers conducted in 2017. Employers with the resources to manage leave internally are increasingly using technology to assist them.
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Time Clock Plus
Published By: Avetta     Published Date: Sep 17, 2019
11 ways to identify the best supplier verification partner for your organization. Third-party supplier qualification vendors typically offer a combination of technology and service – but they are not all created equal. This guide will help you compare the features to look for in a technology platform, the kinds of services provided, and how to evaluate a third-party supplier qualification partner to meet your needs. It is most suited to safety, procurement, compliance, risk management, operations, and other professionals evaluating a third-party vendor to help manage their supplier qualification program.
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Avetta
Published By: Akamai Technologies     Published Date: Jul 02, 2018
Which bot management solution is right for you? Bots are responsible for 30% to 70% of website traffic. They range from good to middling to bad, and from simple to sophisticated. Many bot management vendors say they can solve your bot problem. But can they really? This e-book provides guidance on how to evaluate bot management solutions and understand what the differences mean for you and your customers. We cover the top 10 things to consider when selecting a bot management solution, from accuracy and API protection to flexibility and resilience over time.
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Akamai Technologies
Published By: NAVEX Global     Published Date: Mar 18, 2015
In this whitepaper, industry expert Michael Volkov, CEO of The Volkov Law Group, LLC, shares key questions no business can afford to overlook when evaluating and selecting vendor risk management solutions.
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NAVEX Global
Published By: Datastax     Published Date: Oct 21, 2019
A recent Gartner survey found that 80% of respondents using public cloud are using more than one cloud service provider (CSP). As databases move to the cloud, the database management service vendor landscape is shrinking, and data governance and integration are becoming more complex. Are you ready for the impact of multicloud deployments on data and analytics strategies in your own organization? This new Gartner report on multicloud and intercloud data management provides an impact appraisal along with recommendations for leaders planning to incorporate multiple CSPs into their data management strategies.
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Datastax
Published By: Canon Business Process Services, Inc.     Published Date: Aug 17, 2015
Every business day, corporate campuses across the country function like small cities requiring highly specialized facilities and logistics management services. This paper will explore effective and efficient Corporate Campus Logistics Services to ensure the efficient flow of materials and people at large multi-building office campuses serving thousands of employees. Corporate facilities, real estate management, logistics and procurement teams as well as commercial real estate management companies are charged with sourcing the services that are the underpinnings of these mega-campuses. It’s an effort that spans a wide range—coordinating the receipt and distribution of supplies, equipment and packages; safely transporting thousands of employees as well as suppliers and contractors to locations within the campus; tracking and warehousing countless materials to support daily planned and unplanned workplace needs. Learn more about lowering costs, streamlining operational efficiency and gaining high employee satisfaction.
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canon business process services, outsourcing services, managed services, logistics services, warehouse management, facilities management, commercial real estate management, corporate real estate management
    
Canon Business Process Services, Inc.
Published By: WatchGuard     Published Date: Oct 16, 2012
Network security may be old-school, but it is not passé; the right perimeter protection means more threats stay outside & more data stays inside. Learn more about capabilities that are available in a modern network perimeter UTM solution.
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utm, watchguard, unified threat management, market research, report, security, infrastructure
    
WatchGuard
Published By: Epicor     Published Date: Jul 06, 2017
Distribution is being transformed by digital innovations. More and more distributors are replacing manual, paper-driven processes with digital tools and automation that allow employees to work more efficiently and effectively in the warehouse and beyond. Efficiency doesn’t just benefit employees—modern technology can help keep customers and vendors happier with up-to-date information accessible anytime. Epicor Prophet 21 software was designed to meet the unique needs of distributors. It offers robust features including eCommerce, mobility tools, customer relationship management (CRM), wireless warehouse management, purchase management, and analytics to make more informed business decisions. With deep industry knowledge and best practices built into features throughout the solution, Prophet 21 can deliver the digital transformation your organization needs to grow.
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erp software, enterprise resource planning software, distribution software, prophet 21, p21, inventory management
    
Epicor
Published By: Teradata     Published Date: Feb 04, 2015
Optimize your customer experience with Teradata Integrated Marketing Cloud Teradata is recognized for vision, innovation and broad set of marketing capabilities. The 2014 Gartner Magic Quadrant for Integrated Marketing Management is an invaluable resource with insights that can help you execute your marketing initiatives.
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teradata, integrated, marketing, vendors, executional, operational, analytical, campaign
    
Teradata
Published By: Zendesk     Published Date: Jan 19, 2018
Customers are more technically savvy than ever and have come to prefer the DIY approach to solving their issues and answering their own questions. Years of research by ICMI has confirmed that customers prefer to resolve issues themselves and within their channels of choice. Furthermore, customers only seek direct interactions when they unsuccessfully exhaust their self-service options. This is backed up by data from American Express, which found that 48% of consumers prefer to speak with a customer service rep when dealing with complex issues, but only 16% prefer the same contact for simple issues. The goal of this paper is simple: We want to help you build an all-in-one knowledge base, community, and customer portal. All of which can be accomplished with a help center like Zendesk Guide.
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customer support software, customer service tool, customer relationship, multichannel support tool, customer support vendor evaluation, knowledge base management, help desk software, help desk portal
    
Zendesk
Published By: Zendesk     Published Date: Jan 19, 2018
Your door is always open, regardless of your business or support hours. Today’s customers ask questions at any time of the day or night and will wait for you to respond (but not for long). This poses a challenge to most businesses: How can you anticipate which channels a customer will need or want, and how can you determine whether these channels will be efficient for your organization? The short answer is: you do. Customers want the ability to contact businesses in more than one way, and they expect each brand interaction to be consistent with the one before and after. Learn how with Zendesk's Omnichannel solution.
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customer support software, customer service tool, customer relationship, multichannel support tool, customer support vendor evaluation, knowledge base management, help desk software, help desk portal
    
Zendesk
Published By: Zendesk     Published Date: Jan 19, 2018
The start of a new chapter of your business, whether you're moving upmarket or adding products and features, is a great time to scale your customer service operations in a smart way. We know customers prefer self-service, via a knowledge base, if one is available. A Gartner report estimates that CIOs can reduce customer support costs by 25% or more when proper knowledge management discipline is in place. If you've been on the sidelines waiting to take the self-service leap, this white paper will prove that you and your agents already partake in the activities needed to offer great self-service, every single day.
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customer support software, customer service tool, customer relationship, multichannel support tool, customer support vendor evaluation, knowledge base management, help desk software, help desk portal
    
Zendesk
Published By: Zendesk     Published Date: Jan 19, 2018
The future is unknown and the unknown can be both exciting and frightening. Thankfully, we believe Gartner’s new report, “Predicts 2018: CRM and Customer Experience”, can help prepare your business for the evolving world of CRM and the customer experience. According to Gartner, “By 2020, the CRM application software market will overtake the data management market, thus becoming the largest of all software markets.” With this in mind, it’s important for application leaders to take action to avoid losing out. Learn how you can plan your customer service organization more strategically and maximize your business' efforts.
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customer support software, customer service tool, customer relationship, multichannel support tool, customer support vendor evaluation, knowledge base management, help desk software, help desk portal
    
Zendesk
Published By: Ahead     Published Date: Jun 06, 2018
I don’t think it’s too much at all. However, I would recommend including some bullets calling out key points from the paper and a distinct call-to-action. Something like this: At the start of every year, more than 80% of your annual IT spend is likely already committed – in the form of depreciation, maintenance, and support for infrastructure – inhibiting your ability to bring new capabilities to the business. Making matters worse, these dollars often lie hidden in the form of inefficient or ill-advised software license management. If you don’t have the luxury of a mature vendor management function, you probably struggle to see the full picture of your future maintenance costs. This guide will give you the tools to assess your IT spend by identifying potential blind spots and uncovering the benefits of ELAs and TLAs. Some blind spots may include: • Limited visibility • Productivity barriers • Risk exposures Download now to learn how to formulate a plan to yield savings--savings that fa
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Ahead
Published By: TIBCO Software     Published Date: Mar 04, 2019
A perfect storm of legislation, market dynamics, and increasingly sophisticated fraud strategies requires you to be proactive in detecting fraud quicker and more effectively. TIBCO’s Fraud Management Platform allows you to meet ever-increasing requirements faster than traditional in-house development, easier than off-the-shelf systems, and with more control because you’re in charge of priorities, not a vendor. All this is achieved using a single engine that can combine traditional rules with newer predictive analytics models. In this webinar you will learn: Why a fraud management platform is necessary How to gain an understanding of the components of a fraud management platform The benefits of implementing a fraud management platform How the TIBCO platform has helped other companies Unable to attend live? We got you. Register anyway and receive the recording after the event.
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TIBCO Software
Published By: GE Healthcare     Published Date: Jun 04, 2014
A recent KLAS publication reported more than a third of ambulatory practices (ranging from small to large) will replace their current EMR system. Why? Poor functionality, sun-setting products, and concerns about the corporate viability drive replacement needs. KLAS notes that while providers are still evaluating niche EMR products, many organizations are seeking the stability of established vendors. With Health Information Technology, especially EMR, moving from “nice to have to need to have,” selecting the right EMR has become a mission critical business driver.
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ge healthcare, emr, emr replacement, electronic medical records, emr adoption, meaningful use, productivity, vendor
    
GE Healthcare
Published By: GE Healthcare     Published Date: Jun 04, 2014
The central theme of industry wide adoption of EHRs is based on the concept of “meaningful use,” which by design is a metric that will connect all the moving parts of this complicated initiative into a system that communicates and delivers high-grade electronic healthcare services. To qualify as a “meaningful user,” eligible providers must demonstrate use of a “qualified EHR” in a “meaningful manner.” It is a lofty and worthwhile goal. This white paper examines the total cost of ownership for “meaningful” EHR adoption in a physician practice.
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ge healthcare, emr, emr replacement, electronic medical records, emr adoption, meaningful use, productivity, vendor
    
GE Healthcare
Published By: GE Healthcare     Published Date: Jun 09, 2015
Medical providers and facilities maintain diverse imaging systems that make management, storage and retrieval challenging. Vendor-neutral archives can address the challenges with central storage facilities, a common interface and simplified access. Learn more in this whitepaper.
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imaging systems, vendor-neutral archives, central storage facilities, vna, pacs, healthcare organizations, data management, information technology
    
GE Healthcare
Published By: Adobe     Published Date: May 15, 2018
Adobe sits at the nexus of content, media, and marketing. Adobe provides an EMSS offering spanning marketing, advertising, analytics, and content management capabilities. Of the vendors included this study, Adobe maintains the highest degree of overall strategic focus on marketing and consumer engagement. Adobe is investing heavily in its platform’s core services to unify data, content, and shared functionality across products. Adobe stands out for its digital intelligence, content handling, and aggressive rollout of AI features. Reference clients praise Adobe for their application usability and account management.
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Adobe
Published By: VMware     Published Date: Jan 05, 2018
Few network and IT managers look forward to migrating critical systems and solutions from one vendor to another, but it is often an essential step forward when evolving operational requirements are considered. When migration is viewed as an opportunity, the new benefits and broad range of quantifiable advantages realized can make switching vendors the optimal solution. Read this Tech Target whitepaper to learn more and see why now is the best time to migrate from MobileIron to VMware Workspace ONE, powered by VMware AirWatch unified endpoint management (UEM) technology.
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VMware
Published By: Zendesk     Published Date: Aug 22, 2017
Shopping around for customer support software? Here’s our cheat sheet with over 50+ questions to ask each vendor in your RFP. We know evaluating vendors can be overwhelming, but hopefully armed with this insider knowledge you’ll feel like a pro.
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customer support software, customer service tool, customer relationship, multichannel support tool, customer support vendor evaluation, knowledge base management, help desk software, help desk portal
    
Zendesk
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