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Published By: KPMG     Published Date: Jul 11, 2018
Despite multi-billions of investment, only a small number of UK firms succeed in making customer experience a source of value. How can you join them and get CX investments flowing through to your bottom line? Read this report to understand: • how CX leaders are reappraising organisational structures to get closer to the customer • what four key principles they follow to build a connected customer experience • how they are using events in customers’ lives to drive innovation and set new standards in customer experience • how the connections enabled by CX platforms work as a springboard for success.
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KPMG
Published By: CA WA     Published Date: Aug 15, 2008
Infrastructure Performance Management (IPM) applies to operations quality. Implemented well, IPM frees you from constant firefighting and can transform your role from tactical first responder to strategic business enabler. Applying good IPM technology and processes can deliver a number of benefits to your career as well as to your organization. This report introduces IPM, offers tips for successful IPM implementation, and explores how IPM can benefit your enterprise as well as your career.
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ca wa, computer associates, infrastructure, itil, infrastructure management, performance management
    
CA WA
Published By: Cornerstone OnDemand     Published Date: Mar 27, 2017
We have a world of technology at our fingertips, but is it actually leading to stronger, more agile organisations? How do these new tools serve as the catalysts for more productivity and greater executions of companies’ larger marketplace ambitions? In the brief "4 Trends Redefining Performance Management,” we cover: 1. Embracing the digital transformation 2. Rethinking performance management 3. Rising employee engagement 4. Business insights Download the brief to learn how you can expand HR's role in boosting company success.
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Cornerstone OnDemand
Published By: LogMeIn     Published Date: May 15, 2012
Having effective agents and happy customers can increase customer retention and the bottom line. New research by analyst firm Ovum and LogMeIn shows that the metrics associated with measuring the success of the customer service and support desk are changing. And it is essential for organizations to invest in the infrastructure that will prepare them for future success.
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logmein, marketing, customer service, customer experience, customer feedback
    
LogMeIn
Published By: Forrester     Published Date: May 10, 2012
More people own smartphones than ever before and they're using them more often too. This makes a mobile marketing strategy crucial for any interactive marketer. Yet today we find that although mobile budgets are beginning to increase, the majority of interactive marketers are just starting to experiment, and many still treat mobile phones as mini-PCs. This report explains how marketers at each phase of mobile marketing evolution should craft successful mobile campaigns by hewing to three key principles: immediacy, simplicity, and context.
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emerging methods, brand tactics, mobile channel for consumers, ecommerce, consumer mobile activities, mobile marketing, media mix, emerging media, consumer mobile devices, mobile advertising
    
Forrester
Published By: Teradata     Published Date: Jun 12, 2013
Nationwide Mutual Insurance Company operates in a very competitive industry, so it must constantly prepare to meet new challenges as well as build on past successes, maximizing ever asset including its information. In fact, Nationwide's vision - the recognition of its information as a strategic asset - has proved to be a key factor in the company's success. Download this paper to learn more.
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big data, big data analytics, customer relationships, customer knowledge store
    
Teradata
Published By: Oracle     Published Date: Jul 31, 2017
"Higher education institutions are under increasing pressure to improve: - Learning out comes and student success - Development of funding models based on student performance - Academic reputation and the cost of education Explore this actigraphic to see if your institution is on the right track for tackling these challenges."
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Oracle
Published By: BillingPlatform     Published Date: Apr 18, 2019
Billing in today’s economy evolves rapidly. Don’t get left behind. Read this complete glossary to discover: • Guidance for the changing landscape of billing complexity • Methods for competing in the digital economy • Strategies for continued business success By acquainting yourself with these terms, your enterprise will be poised for successful billing in the digital age.
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BillingPlatform
Published By: BillingPlatform     Published Date: Apr 18, 2019
Automating billing processes is the first step toward taking control of your organization’s billing procedures and maximizing efficiencies. If you have complex billing processes, your enterprise will benefit greatly from automating as much of your billing as possible. This whitepaper explores the following topics • Billing challenges most companies face. • Benefits delivered with automated billing processes. • Implementation strategies that support automation. • Four features critical to billing automation success.
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BillingPlatform
Published By: BillingPlatform     Published Date: Jul 30, 2019
Focus less on maintenance and operation and more on innovation and growth with automated billing processes. Automation can greatly improve productivity and help your company save money. If you have a complex billing process, your enterprise will benefit greatly from automating as much of your billing as possible. Download this whitepaper and discover the following: • Billing challenges most companies face • Benefits delivered with automated billing processes • Implementation strategies that support automation • Four features critical to billing automation success An agile and automated billing platform simplifies complex processes, dramatically reducing operating expenses and increasing your speed to market. Discover how today.
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BillingPlatform
Published By: BillingPlatform     Published Date: Jul 30, 2019
Organization leaders and companies of all sizes are leveraging digital transformation in their industry, market, and business using a myriad of disruptive technologies like connectivity, the Internet of Things, blockchain, business intelligence and big data. CFOs who manage to get in front of these technologies will lead their businesses to greater success. This eBook illustrates how cloud-based billing management offers the quickest path toward this transformation. Download this eBook to explore how the right solution can help you: • Monetize IoT and increase revenue • Launch product innovations quickly • Automate billing to improve customer retention • Leverage the cloud to reduce costs Adapting today can mean the difference between success and obsolescence. With the right billing solution your business can thrive in these challenging times. Discover how today.
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BillingPlatform
Published By: BillingPlatform     Published Date: Jul 30, 2019
Discover How Cloud-based Billing Delivers Transformation Enterprise leaders and companies of all sizes are leveraging digital transformation through disruptive technologies like the Internet of Things, AI, business intelligence and big data. This eBook demonstrates 5 strategies for leading the charge for change within your business. Discover how to quickly leverage digital transformation in your technology stack and monetize it quickly with cloud-based billing. Download this eBook to explore how the right solution can help you: • Launch product innovations quickly • Monetize IoT and increase revenue • Automate billing to improve customer retention • Leverage the cloud to reduce costs Adapting today can mean the difference between success and obsolescence. With the right billing solution your business can thrive in these challenging times. Discover how today!
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BillingPlatform
Published By: Red Hat     Published Date: Dec 15, 2015
A truly hybrid IT infrastructure should support any and all workload types, letting applications run optimally on their own natural footprints or environments, whether bare-metal servers, scale-up virtualization, Infrastructure-as-a-Service (IaaS), or Platform-as-a-Service (PaaS), from either private or public clouds. It should not be a singular environment that (unsuccessfully) attempts to handle all types of workloads, nor should it consist of separate IT infrastructures that cannot communicate with each other. The Red Hat® portfolio provides the open hybrid IT fabric required to seamlessly enable both traditional (stateful) and new, agile, cloud-native (stateless) workloads.
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Red Hat
Published By: Visier     Published Date: Nov 04, 2014
With workforce analytics, HR professionals can play a more pivotal role in their organizations to help direct senior management and hiring managers in connecting the dots between their company’s overall performance and their investment in their workforce. Workforce analytics empower HR professionals to shift from being an operational function to becoming more of a strategic role within their organization. Workforce analytics uncovers deep insights into workforce data by drilling down into the data and highlighting both patterns of success to be repeated and patterns of failure that could lead to risk and impact. Go from intuition- to fact-based workforce decision-making with this comprehensive guide to workforce analytics. This eBook includes advice on how to get started, tips to ensure successful implementation, and key recommendations for finding the right solution
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visier, workforce analytics, hr metrics, planning
    
Visier
Published By: Extreme Networks     Published Date: Aug 30, 2016
The goal of a Cloud-Managed Network is to make deployment, management and control over network infrastructure devices very easy, offset the need for trained IT staff at remote locations or for geographically dispersed organizations, and it provides both OpEx and CapEx savings. This comprehensive white paper provides you with information needed to successfully guide you through the decision-making process of determining the right network for your business.
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extreme networks, networking, network, cloud, cloud networks, wireless, cloud managed networking, cloud based network, cloud network infrastructure, cloud network architecture, private cloud network, cloud network management, hybrid cloud networking, cloud networking, cloud network solutions
    
Extreme Networks
Published By: AppDynamics     Published Date: Sep 21, 2017
IDC’s research shows enterprises around the world are using multicloud strategies to optimize the performance of modern and existing legacy applications running on-premises, in public cloud services, and on legacy systems. In the early days of enterprise cloud adoption, many organizations focused their cloud strategies on enabling net-new cloud-native applications written to take advantage of dynamic cloud infrastructure and pay-as-you-go consumption-based cost models. Early success with these implementations is convincing more and more enterprises to expand their cloud footprint and to migrate existing applications to cloud in order to enhance end-user experiences, optimize cloud resource utilization and costs, and create a more flexible and agile business environment.
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AppDynamics
Published By: ServiceNow     Published Date: Mar 24, 2015
It’s the backbone of the modern enterprise, not just another function within it. For businesses to continue to succeed in an increasingly technology-dependent world, CIOs must assume a strategic leadership role and drive change throughout the enterprise. Driving business strategy is not an entirely new role, but it is an added responsibility to the traditional CIO job function. While many CIOs possess the skills and ambition to impact business strategy, existing IT operational models and an aging infrastructure are holding them back. CIOs who have been successful in bridging the divide between IT and the business did it by ?rst accelerating IT transformation.
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modern enterprise, technology dependent, business strategy, it transformation
    
ServiceNow
Published By: MobileIron     Published Date: May 07, 2018
The global BYOD and enterprise mobility market continues to experience impressive growth. Preparing for this transformation is more than just a matter of security. It’s a matter of leveraging the people, processes and tools needed to become a Mobile First organization that’s ready to explore a whole new opportunity landscape. This BYOD guide is a great first step toward achieving your mobile transformation by implementing a successful BYOD program. By following the recommendations in this guide, you can deliver a program that meets the needs and preferences of mobile workers, while upholding corporate security and budget requirements. But the true success of any BYOD program depends on its long-term sustainability, which means you must ensure the security of your corporate data, drive user adoption by supporting employees’ device preferences and maintain a flexible technology portfolio that enables business innovation.
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guide, byod, mobility, landscape, organization, program, mobile
    
MobileIron
Published By: MuleSoft     Published Date: Apr 13, 2016
Today’s successful organization needs to be able to turn on a dime, changing its product or service direction as fast as its customers’ needs require. The successful business of the 21st century crosses all boundaries; can quickly meet and adapt to competition, whether it comes from another part of the world, another industry or a startup; or it can use its core competencies to extend itself in new ways. Welcome to the Composable Enterprise. This kind of company—powered by cloud, open APIs, data analytics, mobile and social, and connected to the Internet of Things—is redefining markets and raising consumer expectations. The composable enterprise casts away the hierarchical and hardwired systems and processes that defined its predecessors, and represents a radical rethinking of how technology can serve innovation and how innovation can serve customers.
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enterprise network, digital management, enterprise application, application management, data, data analytics, cloud management
    
MuleSoft
Published By: ServiceNow     Published Date: Jan 17, 2017
Learn how automation is the key to saving time and boosting satisfaction This eBook, “Accelerate Service Delivery with Automation,” will help you reclaim lost productivity with: An overview of the objectives and benefits of automation Best practices for transforming your ITSM into a modern, reliable experience Useful measurements for gauging progress and demonstrating the success of your automation efforts
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it management, it automation, it ticketing, help desk, service desk, itsm, it service management, management, service, automation, productivity
    
ServiceNow
Published By: Oracle     Published Date: Jun 01, 2016
**White Paper Published By: Oracle Voice** Read this case study to learn how Berkshire Blanket, a consumer products manufacturer, is successfully adding direct to consumer online selling to its previously distributor only business model.
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Oracle
Published By: Oracle     Published Date: Jun 01, 2016
** White Paper Published By: Forrester Consulting ** This commissioned study conducted by Forrester Consulting on behalf of Oracle reports key findings from a survey of 250 eCommerce decision makers on the shift in the marketplace from on-premises commerce infrastructures to modern SaaS solutions. Read this report to learn: - Top considerations when choosing an eCommerce SaaS platform - The factors most critical to a successful SaaS implementation - Benchmarks on eCommerce processes - Which practices distinguish high performers from all others"
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Oracle
Published By: BAE Systems     Published Date: Jan 06, 2016
For most financial institutions, it’s no longer a question of ‘if’ but ‘when’ they’ll be attacked.. If you’re like most financial institutions, you have controls that identify breaches, but need proper procedures that’ll enable you to recover from such an event. In this presentation at the CUNA Technology Council Conference, Tom Neclerio, BAE Systems’ VP of Cyber Consulting Services, discusses the current threats across the financial marketplace and explores strategies for implementing a successful incident response program as outlined in the FFIEC’s cyber resilience guidance.
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bae systems, applied intelligence, cyber security, cyber resilience, incident response, financial institution, data breach, cyber attack, ffiec, compliance, regulations, security challenges, regulatory compliance, cyber professional services, risk assessment, vulnerability, penetration testing, crimeware, phishing, critical infrastructure
    
BAE Systems
Published By: IBM     Published Date: Jul 05, 2016
The use of analytics will define the successful midmarket business of the next decade, just as it will define the successful larger organization in this information age. The past decade has seen rapid change in the business climates with an explosion of global competition and economic uncertainty. Despite this, many midmarket companies have thrived by using their size and agility as a competitive advantage. Certainly they have fewer resources than large corporations who are able to invest large sums in IT. However, small yachts can turn and adjust their course much quicker than large cruise ships. The same came be said for midmarket companies. The most successful organizations are ones that can react the quickest to changes in the market place. Midmarket companies can take advantage of their smaller size by being more agile and quicker to change, or even reinvent themselve
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ibm, ibm pure data system, big data, data analytics, analytics architecture, competitive advantage, midmarket organization
    
IBM
Published By: IBM     Published Date: Oct 17, 2016
Why do organizations seek to design effective multi-channel customer journeys? Because customers today demand it. Download this research study from Hypatia Research Group to learn how global organizations are successfully utilizing various analytical techniques like descriptive, diagnostic, predictive, prescriptive and cognitive analysis to create a successful omni-channel customer journey.
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ibm, commerce, analytics, customer analytics, insights, research, customer journey
    
IBM
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