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Published By: ALE     Published Date: Jan 10, 2019
Campus Cybersecurity is a perennial ‘top of mind’ topic for Higher Education. For the second time in three years, information security topped Educause’s annual Higher Ed CIO Top 10 IT Issues survey. This should come as no surprise according to the latest Verizon Data Breach Investigations Report (DBIR). The report, which shows cybercriminal activity trending upwards, identifies the three most targeted industries as Financial and Insurance, Healthcare, and Education. To find out more, download this whitepaper today.
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ALE
Published By: Genesys     Published Date: Dec 20, 2018
Successfully implementing and managing a comprehensive suite of customer experience technologies is essential for global businesses seeking to sustain high levels of customer experience and brand value. However, knowing how to temper the instinct to throw technology solutions at efficiency problems is what distinguishes global customer experience leaders from the rest. New technologies must be balanced with appropriate investment in human resources. This is the central finding of a global survey of over 550 senior executives conducted by MIT Technology Review to examine the pressures that shape their customer experience processes and the tools and strategies they employ to mitigate those challenges and continuously improve customer engagement. Read the report to get a detailed look at: • The strategies that differentiates an Iconic firm from other businesses • How strategies vary across regions based on maturity and customer expectations • Future innovation management and technology
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Genesys
Published By: Genesys     Published Date: Dec 20, 2018
Companies across the world are innovating with artificial intelligence (AI) to improve customer experience and forge deeper relationships with customers. Through surveys and interviews with 599 executives, from large and mid-sized companies across the globe, this MIT report reveals that most customer-centric firms have already deployed AI extensively in their customer-facing operations and customer experience management processes. Get the global report and regional spotlights on North America, Latin America, Europe and Asia to access complete results. Key insights include: • Nearly 90% of respondents report measurable improvements in the speed of complaint resolution; 80% note enhanced call volume processing using AI • 80% of respondents report measurable improvements in customer satisfaction, service delivery and contact center performance • In North America, 60% of the respondents believe they will deliver a 10% or more increase in customer lifetime value in the next year • Europe
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Genesys
Published By: Akamai Technologies     Published Date: Dec 11, 2018
Remote access is important and growing, but how secure is it? IDC Research surveyed more than 300 IT professionals to gain insight into the specific threats and challenges faced by providing access to employees and third parties. Read this report to learn about: -How secure remote access really is -The complexity faced in implementing remote access -What happens when companies don’t have an access security solution -Why businesses must pivot from the common security mantra of “trust but verify” to “verify and never trust” in the new threat landscape Note: The report is in english.
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Akamai Technologies
Published By: KPMG     Published Date: Dec 05, 2018
Some HR leaders are confidently harnessing the disruptive technologies that will transform the HR function. How ready are you for the digital workplace? Read this report – which includes insights from HR leaders in some of the world’s most successful organisations – to understand: the anticipated impact of artificial intelligence and disruptive technologies the growing importance of the employee experience the potential of predictive analytics the changes required in workplace culture and capabilities for successful transformation.
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KPMG
Published By: Veeam '18     Published Date: Dec 04, 2018
"Ransomware is top of mind for many organizations’ leaders as their organizations face the potentially disastrous aftermath of successful attacks. ESG has surveyed IT leaders and organizations to find out how big of a problem ransomware is, what are the business consequences of downtime caused by these attacks, and which are some of the best practices and capabilities organizations need to apply to be protected. According to the ESG research, nearly two-thirds of surveyed organizations across North America and Western Europe experienced a ransomware attack at some point last year, with 22% reporting weekly attacks. The attacks have helped make cybersecurity a target of IT investment, and spending is accelerating. What’s needed to fend off this epidemic are best practices and tools to: Prevent or at least mitigate attacks Protect data and backup data Recover reliably"
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Veeam '18
Published By: Ahead     Published Date: Nov 30, 2018
Over the past seven years, we’ve surveyed more than 30,000 technical professionals around the world to explore the relationships between IT performance, DevOps practices, culture, organizational performance and other elements that affect business outcomes. In the process, we’ve built the deepest and most widely referenced body of DevOps research available. The 2018 State of DevOps Report breaks new ground in our understanding of the DevOps evolutionary journey. We have identified the five distinct stages of DevOps evolution, and the critical practices at each stage that help you achieve success and progress to the next phase of your journey.
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Ahead
Published By: Motorola Solutions     Published Date: Nov 29, 2018
In today’s increasingly mobile world, Energy workers require instant communication and access to data intelligence wherever the job may take them. From the oil rig to the electric grid and everywhere in between, having the right data, in the right hands, at the right time, no matter the environment or device of choice — is simply non-negotiable. Organizations across various Energy segments — oil & gas, electric utilities, water utilities, and mining — are currently juggling a mix of communication devices and are hindered by gaps in coverage, poor battery life and fragile equipment that cannot withstand harsh environmental conditions. Yet, citizens rely on their homes being heated in the winter, on clean running water, and on lights that turn on when they flip the switch. Meeting these expectations requires reliable, clear voice and data communications for Energy workers day-in and day-out. So oil & gas workers can communicate safely in hazardous environments. So precious resources are
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Motorola Solutions
Published By: Iterable     Published Date: Nov 28, 2018
With the rise of consumer demands for highly personalized products and services comes the necessity of creating a unified brand experience. Research shows that a cross-channel marketing strategy delivers 3X more effective campaigns and 23X higher rates of customer satisfaction. In Iterable’s Cross-Channel Engagement Benchmark Report, we demonstrate that brands continue to prioritize email above mobile, web and direct mail messaging. We surveyed 200+ Iterable customers (49% Enterprise & 51% Mid-Market) to learn which channels and campaigns had the most success in 2018. To find out the results, download a copy of our hot-off-the-press — 2018 Cross-Channel Engagement Benchmark Report. The Top Takeaways: • The status quo when it comes to B2C marketing outreach • How marketers are engaging customers throughout the lifecycle • Expert commentary from our partners and customers
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Iterable
Published By: Sage     Published Date: Nov 26, 2018
In our latest survey report, we explore the growth challenges facing businesses and HR leaders in a rapidly changing landscape. We surveyed over 500 HR leaders in leading organizations to explore their views around these challenges, and to find out how they are supporting people and leveraging people data to help them achieve their growth goals. Read our report to learn more and discover what you can do to become a People Company.
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Sage
Published By: KPMG     Published Date: Nov 13, 2018
Our research has identified a group of digital organisation using technologies more effectively to achieve better, quicker and more certain returns. Read this report to discover: how board priorities for digital leaders are different to those in average companies the three characteristics that mark out stressful digital strategies in leading organisations why – and how – the CIO can become the agent for digital change
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KPMG
Published By: Salesforce     Published Date: Nov 09, 2018
For the second annual “State of Service” report, Salesforce Research surveyed more than 2,600 customer service professionals worldwide to discover: • How service leaders are responding to heightened customer demands • Which habits are hallmarks of top service teams • How smart tech is impacting service protocols In this report, high-performing service teams are the top 14% who rate both their service performance and performance versus competitors as excellent. See page 3 for further information on performance.
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Salesforce
Published By: Trustpilot     Published Date: Oct 25, 2018
Online reviews have the power to make or break your business’ image and credibility. To better understand what drives people to leave reviews, whether positive or negative, we surveyed over 1,000 consumers globally and put together a report with the findings. Download the report to learn: • What motivates people to leave negative reviews • What experiences most inspire positive reviews • The long-term impact on your business of satisfying an unhappy customer Get your free copy now!
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Trustpilot
Published By: Trustpilot     Published Date: Oct 25, 2018
Online reviews have the power to make or break your business’ image and credibility. To better understand what drives people to leave reviews, whether positive or negative, we surveyed over 1,000 consumers globally and put together a report with the findings. Download the report to learn: • What motivates people to leave negative reviews • What experiences most inspire positive reviews • The long-term impact on your business of satisfying an unhappy customer Get your free copy now!
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Trustpilot
Published By: Anaplan     Published Date: Oct 24, 2018
We surveyed over 1000 planning leaders around the world. See what we learned! In our inaugural State of Connected Planning report, we surveyed over 1,000 planning professionals across 45 countries and 18 industries to uncover insight into how organizations accelerate business value through Connected Planning. In this report you will find: • Executive findings on the current state of Connected Planning • A complete state-of-planning analysis, • In-depth chapters on top trends, C-Suite viewpoints, industry perspectives, and outlooks from different business units.
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Anaplan
Published By: Anaplan     Published Date: Oct 18, 2018
We surveyed over 1000 planning leaders around the world. See what we learned! In our inaugural State of Connected Planning report, we surveyed over 1,000 planning professionals across 45 countries and 18 industries to uncover insight into how organizations accelerate business value through Connected Planning. In this report you will find: • Executive findings on the current state of Connected Planning • A complete state-of-planning analysis, • In-depth chapters on top trends, C-Suite viewpoints, industry perspectives, and outlooks from different business units.
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Anaplan
Published By: Anaplan     Published Date: Oct 18, 2018
We surveyed over 1000 planning leaders around the world. See what we learned! In our inaugural State of Connected Planning report, we surveyed over 1,000 planning professionals across 45 countries and 18 industries to uncover insight into how organizations accelerate business value through Connected Planning. In this report you will find: • Executive findings on the current state of Connected Planning • A complete state-of-planning analysis, • In-depth chapters on top trends, C-Suite viewpoints, industry perspectives, and outlooks from different business units.
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Anaplan
Published By: Cyren     Published Date: Oct 17, 2018
An Osterman Research Survey Report
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office 365, it security, cybersecurity, web security, phishing, microsoft office
    
Cyren
Published By: Cyren     Published Date: Oct 17, 2018
An Osterman Research Survey Report
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office 365, it security, cybersecurity, web security, phishing, microsoft office
    
Cyren
Published By: Workday     Published Date: Oct 11, 2018
With the GDPR going into effect this May, many HR organizations must change how they manage and protect employee data. Yet only 7 percent of companies surveyed feel prepared for the change. Do you have a plan to stay ahead of the new legislation? Read this special report to gain insight into how to prepare for the changes mandated by GDPR and how your organization can turn compliance into an opportunity for HR.
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Workday
Published By: Juniper Networks     Published Date: Oct 02, 2018
As the number and variety of threats mushroom, an Ovum survey has found that security teams have become physically unable to respond in an appropriate way to the ones that actually matter, with 42.3% of respondents in ASEAN countries saying they deal with more than 50 alerts each day. Shockingly, for 7% of organizations, that figure rises to between 100 and 1,000 threats a day. The Solution? Ovum believes that security decision-makers should invest in centralized management capabilities, enabling them to control the disparate security tools in their infrastructure, and address the challenge of prioritizing the volumes of daily alerts they receive. Download the Report to find out what else Ovum has discovered about security practices in ASEAN.
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Juniper Networks
Published By: Juniper Networks     Published Date: Oct 02, 2018
As the number and variety of threats mushroom, an Ovum survey has found that security teams have become physically unable to respond in an appropriate way to the ones that actually matter, with 50% of respondents in India saying they deal with more than 50 alerts each day. Shockingly, for 6% of organizations, that figure rises to between 100 and 1,000 threats a day. The Solution? Ovum believes that security decision-makers should invest in centralized management capabilities, enabling them to control the disparate security tools in their infrastructure, and address the challenge of prioritizing the volumes of daily alerts they receive. Download the Report to find out what else Ovum has discovered about security practices in India.
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Juniper Networks
Published By: Infosys     Published Date: Sep 24, 2018
Did you know that majority of the respondents in a recent survey identified digital skillset (57%), senior leadership commitment (50%), and change management (42%) areas as the most important success factors for digital transformation? Infosys commissioned an independent survey of over 1,000 senior management level executives from organizations with annual revenues over US$ 1 billion to understand the impact of digital disruption on their organizations and how they were dealing with it. Three clusters emerged from the survey findings, based on the business objectives behind their digital transformation initiatives- Visionaries, Explorers, and Watchers. The survey provides valuable insights into how organizations can evolve from being watchers and explorers to visionaries. Key findings from the report that you can use to charter your digital future: Visionaries target higher order business objectives, such as new business models and culture, from digital transformation, while explore
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Infosys
Published By: Workday Italy     Published Date: Sep 19, 2018
People analytics is increasingly on the agenda for organisations. With the rise of workplace technology allowing leaders to track employees’ performance, productivity and wellbeing, we partnered with the CIPD to survey over 3,000 business professionals to understand how people analytics is being used. And the results are in. 65% of respondents who work in an organisation with a strong people analytics culture, say their business performance is strong compared to competitors. As well as outlining the key opportunities leaders can capitalise on, this report covers: - How different professions are using people data - The various types of people data that are being used - How people analytics adds value to organisations - What the future holds for people data
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Workday Italy
Published By: Workday Spain     Published Date: Sep 19, 2018
People analytics is increasingly on the agenda for organisations. With the rise of workplace technology allowing leaders to track employees’ performance, productivity and wellbeing, we partnered with the CIPD to survey over 3,000 business professionals to understand how people analytics is being used. And the results are in. 65% of respondents who work in an organisation with a strong people analytics culture, say their business performance is strong compared to competitors. As well as outlining the key opportunities leaders can capitalise on, this report covers: - How different professions are using people data - The various types of people data that are being used - How people analytics adds value to organisations - What the future holds for people data
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Workday Spain
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