survey report

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Published By: FICO EMEA     Published Date: May 31, 2019
: FICO commissioned an independent research study by TM Forum to look at how global telecommunication providers are using (and plan to use) machine learning and advanced analytics to improve the customer experience in credit risk and beyond. This in-depth report includes key insights from a global survey as well as executive interviews with leading communication service providers such as Telstra, Vodafone, Sky, Globe Telecom, and BT on their vision for leveraging artificial intelligence to stop fraud, better engage customers across channels, improve risk management, and drive collection results. Read this report to understand: o What CSPs see as the biggest drivers for deploying advanced analytics over the next two years o How and where BT, Globe Telecom, Vodafone UK, Sky and Telstra are using analytics, from marketing through origination o The opportunities and pitfalls around financing devices as opposed to or in addition to subsidising them o The scope for analytics to improve c
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csp, advanced analytics, telco, improve credit risk, reduce fraud loss
    
FICO EMEA
Published By: Oracle     Published Date: Jan 06, 2016
Using survey data and the reallife experiences of our own retail clients, Oracle Retail illustrates in this report exactly how retailers can take advantage of Omnichannel technology to provide a customer experience that will satisfy the needs of today’s U.S. Commerce Anywhere consumer.
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Oracle
Published By: McAfee EMEA     Published Date: Mar 14, 2018
Use of cloud computing services continues to grow rapidly as organizations migrate business applications and data to cloud-based software, platform and infrastructure services. Gartner estimates 2017 will see growth of 18% in spending on public cloud services and that cloud adoption will infuence more than 50% of IT spending through 2020. Deloitte Global predicts that by the end of 2022 more than half of all IT spending will go to IT-as-a-service providers. In the 2016 edition of this survey, 56% of the security professionals responding said limitations on access to collect incident response data and evidence for forensic analysis was a key challenge to securing the cloud. Sixty-two percent said they were concerned about unauthorized access by outsiders, and 59% said they worried about access by other cloud tenants. Of the 10% who reported being breached, half blamed stolen credentials or compromised accounts.
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McAfee EMEA
Published By: Plantronics     Published Date: Sep 27, 2013
Apps have become critical to small businesses’ success. Small businesses are increasingly using apps in their daily operations. According to a recent survey, nearly three-fourths (72%) of small businesses are using apps on smartphones or tablets for their business and 38% report they could not survive—or it would be a major challenge to survive—without apps.
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apps, mobile apps, mobile applications, mobile platforms, technology, communications, business applications
    
Plantronics
Published By: MuleSoft     Published Date: Jul 13, 2018
"Digital transformation is increasingly becoming a “when, not an if” for most companies. MuleSoft surveyed 650 IT decision makers across the globe. The research shows that three-quarters of companies are currently undertaking digital transformation initiatives, and 80% say if they don’t complete those initiatives, their companies will lose revenue in the next 12 months. How does your company stack up? Download the Connectivity Benchmark Report 2018 to find out: -The top digital trends companies are investing in for 2018 -The biggest challenges holding companies back from achieving their digital transformation goals -The one strategy companies use to develop applications and projects more efficiently"
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MuleSoft
Published By: MuleSoft     Published Date: Apr 23, 2019
Digital transformation is front and center and this year, it’s all about connecting the customer experience. MuleSoft surveyed 650 IT leaders from global enterprises. The research shows that the vast majority (97%) of companies are currently undertaking or planning to undertake digital transformation initiatives. Nine out of 10 IT leaders believe if they don’t complete those initiatives, their companies will lose revenue. How does your company stack up? Download the 2019 Connectivity benchmark report to find out: The top digital trends of 2019. The evolving role of IT as a business catalyst. Which strategies leading enterprises are adopting to get ahead.
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MuleSoft
Published By: Oce Business Services     Published Date: Jun 22, 2009
This penetrating survey report clarifies how organizations are leveraging document management practices, such as records management and document imaging, to help meet the current economic challenges and gain a competitive edge in the eventual recovery.
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oce, business, document management, economy, recession, budget, recovery, office print
    
Oce Business Services
Published By: ITinvolve     Published Date: Apr 16, 2013
The mean-time-to-repair an IT service is a critical measure for most IT organizations, Recent industry survey data from Forrester Research and the itSMF report that IT organizations have made little progress in improving this measure despite its importance to the overall perception of IT operations. The good news is that there is a new approach, built using familiar social collaboration principles, that can help you reduce MTTR by at least 30% without replacing your existing tools. Read this use case document to learn more.
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itinvolve, it service, critical measure, it organizations, social collaboration, mttr, itsmf
    
ITinvolve
Published By: Scribe     Published Date: Oct 09, 2013
The State of Customer Data Integration 2013 survey report is based on over 900 responses ranging from independent business and IT leaders to Scribe's data integration channel partners. Overall results reveal that today's businesses are still on the journey to connect their core business systems and deliver customer data to their users across the business. Customer data should be free-flowing across all business touch points to enable companies to run faster, do more, and at lower cost.
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scribe, scribe software, data, data integration, business systems integration, crm, crm systems integration, cloud
    
Scribe
Published By: Coupa Software     Published Date: Nov 04, 2014
The benefits of eInvoicing include fewer lost invoices, quicker approval cycles, increased on-time payments, and improved vendor satisfaction. Yet only 20% of companies receive more than 50% of their invoices electronically. This Paystream Advisors survey report includes data on how eInvoicing is improving AP efficiency and why some organizations are still slow to adopt (and why they shouldn't be).
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einvoicing, approval cycles, vendor satisfaction, efficiency, on-time payments, invoicing
    
Coupa Software
Published By: Coupa Software     Published Date: Nov 04, 2014
Modern eProcurement solutions promise greater efficiency through improved AP integration, tighter controls, standardized processes, and supplier connectivity. This Paystream Advisors survey report focuses on current attitudes toward eProcurement solutions, how they're being used, and why (and how) that usage is changing. The report also includes an overview of eProcurement capabilities, best practices, and selection criteria.
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eprocurement solutions, efficiency, integration, tighter controls, standardized process, best practices, procurement, p2p
    
Coupa Software
Published By: Oracle     Published Date: Oct 22, 2015
New global research sponsored Oracle Retail challenges retailers to adapt to the modern retail market. Featuring independent survey data from 5,000 consumers worldwide, this report provides a clear view of global expectations and preferences when shopping across channels, devices and boarders.
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oracle, retail, oracle retail, retail marketing, shopping
    
Oracle
Published By: Oracle     Published Date: Oct 22, 2015
Using survey data and the reallife experiences of our own retail clients, Oracle Retail illustrates in this report exactly how retailers can take advantage of Omnichannel technology to provide a customer experience that will satisfy the needs of today’s U.S. Commerce Anywhere consumer.
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oracle, retail, us consumer, retail clients, omnichannel
    
Oracle
Published By: HP     Published Date: Sep 02, 2015
Service virtualization enables development and test teams to simulate and model the dependencies of unavailable or limited services and data. Voke conducted a survey of 505 participants from technology and non-technology companies to explore their use of service virtualization and its results. Organizations using service virtualization experienced fewer defects, reduced software cycles, and increased customer satisfaction. The 2015 Service Virtualization Market Snapshot™ REPORT by Voke Research provides real-world data to help you justify the investment in service virtualization.
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analytics software, application management, application performance, cloud applications, cloud virtualization, service virtualization
    
HP
Published By: Thomson Reuters     Published Date: Feb 09, 2016
Download this report for insights from industry experts on some of the biggest corporate tax shakeups in 2015, as well as key topics to keep in mind in 2016 and what that all means for tax technology.
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global tax compliance, corporate tax software, tax technology, thomson reuters onesource, corporate income tax, direct tax, tax provision, transfer pricing
    
Thomson Reuters
Published By: 8x8 Inc.     Published Date: Feb 13, 2017
The migration of contact centers from on-premises to the cloud is well underway and dramatically changing how companies deliver customer experience. That’s the conclusion of this 2016 survey by 8x8 and the Contact Center Network Group (CCNG) of 154 contact center professionals in the U.S. and UK. The November 2016 survey results uncover a range of trends and opportunities that highlight the importance of analytics, the increase in remote working, and the integration of more non-voice channels into the contact center. Download this complimentary report to learn: Major business drivers that are leading contact centers to cloud Surprising top method for measuring and improving agent performance Concerns and obstacles around moving to the cloud Increased prevalence of remote working and key challenges reported The most popular non-voice channels contact center managers would like to incorporate
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cloud contact center, ccng, analytics. remote working, non-voice channels
    
8x8 Inc.
Published By: Iterable     Published Date: Nov 28, 2018
With the rise of consumer demands for highly personalized products and services comes the necessity of creating a unified brand experience. Research shows that a cross-channel marketing strategy delivers 3X more effective campaigns and 23X higher rates of customer satisfaction. In Iterable’s Cross-Channel Engagement Benchmark Report, we demonstrate that brands continue to prioritize email above mobile, web and direct mail messaging. We surveyed 200+ Iterable customers (49% Enterprise & 51% Mid-Market) to learn which channels and campaigns had the most success in 2018. To find out the results, download a copy of our hot-off-the-press — 2018 Cross-Channel Engagement Benchmark Report. The Top Takeaways: • The status quo when it comes to B2C marketing outreach • How marketers are engaging customers throughout the lifecycle • Expert commentary from our partners and customers
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Iterable
Published By: Savvis     Published Date: Jul 07, 2010
The research surveyed CIOs, IT Directors and Heads of IT in the U.S., U.K., and Singapore from medium to large enterprises and the public sector. The findings reveal that respondents fully anticipate significant growth in outsourcing.
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savvis, outsourcing, cloud computing, enterprise security
    
Savvis
Published By: TeamQuest     Published Date: Apr 09, 2014
CIOs want IT to demonstrate business value, but only 27% of those surveyed believe IT contributes to the company's strategic business goals. Find out how IT can effectively measure cost and value, properly plan for future business successes, and focus on business goals in this special report from Computer Weekly.
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teamquest, virtualization, it professionals, optimize software, distributed environment, data center, performance
    
TeamQuest
Published By: IBM     Published Date: Aug 10, 2012
This brief video shows how advanced analytics can incorporate survey methods designed to help you with every aspect of survey research - everything from gathering the data, to data analysis, to reporting.
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survey data, ibm, business analytics, ibm spss, patient satisfaction, analytics solutions, information technology, practice management
    
IBM
Published By: IBM     Published Date: May 08, 2013
Learn what CFO Research found when they surveyed finance executives from U.S. companies about their reporting processes and the tools they use to prepare financial statements. Learn more about ‘Big Data and Business Analytics’ through IBM’s latest market leading solutions. Register and attend this complimentary virtual event on June 11 by IBM Business Analytics
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cfo, finance, tools, financial statements
    
IBM
Published By: SAP     Published Date: Jul 17, 2012
A research report from Business Week on a global survey of executives on Customer Experience; 80% of respondents rate CE as a strategic priority but the majority believe that their company does a poor job at delivering a good customer experience. We will be publishing 4 reports based on this survey as well as interviews with key analysts, influencers and Customers. Here is the first report which you can download and forward to your sales team and customers.
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sap, business, management, customer experience, profits, strategy
    
SAP
Published By: NetProspex     Published Date: May 12, 2014
Only 8% of marketers classified their lead gen efforts as "very successful". Check ot the latest research on what successful lead generation will look like in 2014. See how you compare by taking the survey and then downloading the report!
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marketing data services, marketing data management, marketing data quality, installed technology list, international contact data, business contact list, marketing database cleansing, marketing database services
    
NetProspex
Published By: Adobe     Published Date: Sep 04, 2014
The rapid growth of mobile impacts all facets of your business. Econsultancy surveyed 600 client-side and agency marketers to provide data and insights in their Quarterly Digital Intelligence Briefing: Finding the Path to Mobile Maturity report, giving marketers a benchmark to judge their own mobile activities.
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mobile impacts, mobile insight, mobile trends, mobile activities
    
Adobe
Published By: Simplivity     Published Date: Jul 02, 2015
ActualTech Media and SimpliVity have partnered to create a new report that presents data from surveyed IT professionals and their experiences with hyperconverged infrastructure. The report defines Hyperconvergence and outlines the future of the industry.
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hyperconvergence, robo, market report, storage, disaster recovery, operational efficiency, high it costs, data protection
    
Simplivity
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