solution center

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Published By: CommonTime     Published Date: Apr 02, 2008
Many companies that have already invested in IBM Lotus Domino/Notes for their business communications now look to achieve the business benefits that are delivered by mobility solutions. To address this challenge, CommonTime has partnered with Microsoft® to combine key elements our best-of-breed Lotus Domino/Notes mobility solution for Windows Mobile devices with Microsoft’s System Center Mobile Device Manager 2008 (MDM).
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wireless device management, mobile device management, mobile workers, asset management, commontime
    
CommonTime
Published By: Diligent Technologies     Published Date: Apr 11, 2008
Virtual tape library (VTL) solutions are taking hold in companies of all sizes, but not all VTLs are equipped to meet the requirements of enterprise data centers. Evaluating virtual tape technology based on a few key considerations will help narrow the field and minimize buyer’s remorse.
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diligent, diligent technologies, vtl, virtual tape, virtual tape library, vtls, storage virtualization, virtual storage
    
Diligent Technologies
Published By: Upstream Works     Published Date: May 15, 2008
It’s not surprising that first contact resolution (FCR) is becoming a high priority among forward-looking contact center managers. Increasing the percentage of contacts resolved during the initial contact provides three great benefits; customer satisfaction goes up, operating costs go down, and contact-center generated revenue goes up. There are also potential downsides, like extended handle time as agents strive to keep the caller on-line until the issue can be resolved.
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customer, customer satisfaction, customer service, call center, call center management, contact center management, upstreamworks, upstream works
    
Upstream Works
Published By: Platform Computing     Published Date: Dec 11, 2008
Studies show that data centers are doubling their total power consumption every 5 years.  But have most data centers optimized their energy consumption with the current available solutions? Platform Computing knows there is room in data centers to reduce energy costs by 10-30%. This paper describes strategies for dynamically managing the energy consumption to achieve similar results.
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platform computing, high performance computing, power & cool servers, data centers, blade technology, system management, green strategies
    
Platform Computing
Published By: Focus     Published Date: Oct 15, 2010
Learn how a simplified networking solution can tackle today's toughest data center challenges in this FREE white paper.
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information technology, networking, data center
    
Focus
Published By: Right First Time Contact Centre     Published Date: Mar 12, 2011
Examines how call recording-based quality monitoring can be improved with the addition of IVR Surveys
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ivr surveys, fcr, first contact resolution, customer research, contact center, contact centre
    
Right First Time Contact Centre
Published By: Webroot     Published Date: Jul 08, 2011
This paper reviews the business value of IT security, illustrates the business case for SaaS over "do it yourself" premise-based solutions, and outlines what to look for in SaaS solutions you can adopt with confidence and count on as you grow.
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webroot, saas, security as a service, computer security software, antispyware software, home internet security, enterprise internet security, solution center
    
Webroot
Published By: HP & Intel     Published Date: Oct 04, 2011
Read this Cloud Security Planning Guide to make sure your cloud computing initiatives avoid these dangerous - and costly - pitfalls.
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HP & Intel
Published By: LogMeIn     Published Date: Mar 01, 2012
This brief case study illustrates how Ceridian has improved customer training and first call resolution rates, which has resulted in a decrease in call center volume and an increase in their customer satisfaction rates.
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ceridian, high-quality support, customer support, human resources software, hr technology, payroll
    
LogMeIn
Published By: Dell     Published Date: Jul 30, 2012
This Executive Brief is one of five installments in this series that will examine trends you need to include in your IT planning in 2012.
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disaster recovery, integrated management, service mangement, cloud computing, deskto virtualization, multivendor solutions, virtual appliances, virtualization
    
Dell
Published By: HP and Intel ®     Published Date: May 03, 2013
HP Cloud Solution for Microsoft is designed to provide a scalable, high-performance integrated infrastructure optimized for virtual environments built on Microsoft Hyper-V. Designed and built according to the Microsoft Private Cloud Fast Track reference architecture, HP Virtual System for Microsoft comes standard with Microsoft Windows Server 2012 (which includes Hyper-V) and is designed to deliver top performance for a wide range of virtualized applications, including Microsoft Exchange, SQL Server, and SharePoint. This paper will focus on ESG’s analysis of the costs and benefits—and ultimate economic value—associated with deploying and managing HP Cloud Solution for Microsoft, versus a comparable conventional data center infrastructure comprised of discreet, non-integrated compute, storage, network, and management components.
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cloud, virtualization, data center, infrastructure, storage, network, management
    
HP and Intel ®
Published By: HP and Intel ®     Published Date: May 06, 2013
With the gaining popularity of virtualization in today’s enterprise data centers, you need a virtual security solution that allows you to confidently adopt virtualization throughout your data center without compromising on your existing security postures.
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virtualization, security, enterprise, data center, virtual security
    
HP and Intel ®
Published By: Juniper Networks     Published Date: Sep 10, 2014
Get insight into the innovative solutions demanded by data center security in IDC’s Whitepaper. Read about the unique challenges enterprises face in securing data centers, and how Juniper Networks security technologies meet these.
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security challenges, data center demand, innovative solutions, security technologies, innovative solutions
    
Juniper Networks
Published By: IBM     Published Date: Aug 06, 2014
Big data and analytics help insurance companies identify the next best action for customers. With the right solutions, companies can extract, integrate and analyze a large volume and variety of data, from call-center notes and voice recordings to web chats, telematics and social media
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ibm, insurance, data, big data, analytics, solutions
    
IBM
Published By: HP     Published Date: Nov 05, 2014
Microsoft® will end support for Windows® Server 2003/R2 on July 14, 2015. This can have a dramatic impact on your business, because without any more updates or patches from Microsoft, your organization’s infrastructure will be less stable and secure. HP can help you to make a smooth migration to Microsoft Windows Server 2012 and to private cloud solutions built on HP Converged Infrastructure and Microsoft System Center, HP has created a Microsoft Virtualization and Cloud Center of Excellence.
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technology services, microsoft windows, microsoft migrations, stabilize infrastructure, secure infrastructure, compliance, detection systems, migrations
    
HP
Published By: Dell EMC     Published Date: Nov 13, 2015
Join us to learn how to radically reduce complexity, increase agility, and better prepare your business to meet tomorrow’s challenges with Dell converged, future-ready solution technology. Stay agile and move faster than the competition with Dell Datacenter solutions.
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Dell EMC
Published By: SolidFire_NetApp     Published Date: May 10, 2016
When comparing the architecture for Ceph and SolidFire, it is clear that both are scale-out storage systems designed to use commodity hardware, and the strengths of each make them complementary solutions for datacenter design.
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SolidFire_NetApp
Published By: Genesys     Published Date: Jun 08, 2018
In Gartner’s 2018 Magic Quadrant for Contact Center Infrastructure, Worldwide, Genesys has once again maintained a leadership position. Placed furthest among all vendors in completeness of vision for 10 years and counting, our position continues to validate our mission to power the world’s best customer engagement solutions for organizations of all sizes—both in the cloud and on-premises. And according to Gartner peer insights, customers agree. “Great implementation that was on-time and on-budget!” — CTO in the finance industry “Solid platform with a lot of features at a reasonable cost.” — IT Manager of Software Engineering in the Services Industry Get the report now to learn: • How contact center vendors compare and which quadrant they are aligned to • Analyst views on the strengths and cautions of all participating vendors • How to evaluate key criteria to guide your decision-making process
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contact center, infrastructure, customer engagement, cloud, on-premises
    
Genesys
Published By: Evariant     Published Date: Apr 09, 2018
Every consumer or patient call into a health system’s call center is an opportunity to create a highly-personalized experience that ensures patient loyalty and extends patient lifetime value. Healthcare providers have a tremendous opportunity to invest in solutions and processes that can transform their call center into a profit center by driving smarter patient engagement. Yet, the majority of call centers today do not deliver the robust, personalized support capabilities today’s patients and consumers expect, and the current healthcare marketing environment demands. Download your free copy of this eBook to learn how to make the transformation from traditional call center to strategic patient engagement engine that drives growth in patient acquisition and lifetime patient value.
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patient experience, call center, improved care continuum, access center, customer experience, patient journey
    
Evariant
Published By: Evariant     Published Date: Jul 02, 2018
Every consumer or patient call into a health system’s call center is an opportunity to create a highly-personalized experience that ensures patient loyalty and extends patient lifetime value. Healthcare providers have a tremendous opportunity to invest in solutions and processes that can transform their call center into a profit center by driving smarter patient engagement. Yet, the majority of call centers today do not deliver the robust, personalized support capabilities today’s patients and consumers expect, and the current healthcare marketing environment demands. Download your free copy of this eBook to learn how to make the transformation from traditional call center to strategic patient engagement engine that drives growth in patient acquisition and lifetime patient value.
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patient experience, call center, improved care continuum, access center, customer experience, patient journey
    
Evariant
Published By: Veritas     Published Date: Jan 03, 2019
The digital business continues to evolve. Investments in data analytics projects lead the way while traditional, proprietary infrastructures are being disrupted by cloud, open source and hyperconverged paradigms. These changes are forcing IT leaders to contend with greater workload diversity in the midst of tightening budgets. And while the workload [or] IT landscape is changing, the need for reliable data protection remains as crucial as ever to protect against, data corruption, human error, and malicious threats such as ransomware. Learn how Veritas can help you navigate through these obstacles. Join us to hear experts from ESG and Veritas discuss how the right data protection solution today can prepare you for tomorrow's business demands. You will learn: The key trends that are driving change in the digital business The most common causes of data loss in tomorrow’s multi-cloud data centers How to protect an increasingly diverse environment with minimal operational overhead
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Veritas
Published By: 8x8 Inc.     Published Date: Feb 13, 2017
iCruise.com, one of the largest sellers of cruises in the US, needed a total communications solution with both hosted phone service and a cloud contact center. Only 8x8 was able to deliver a complete and integrated approach to customer service
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customer service, 8x8, integration, icruise.com, communications
    
8x8 Inc.
Published By: Juniper Networks     Published Date: Jun 22, 2017
This document is targeted at networking and virtualization architects interested in deploying VMware NSX network virtualization in a multi-hypervisor environment based on the integrated solution from VMware and Juniper. VMware’s Software Defined Data Center (SDDC) vision leverages core data center virtualization technologies to transform data center economics and business agility through automation and non disruptive deployment that embraces and extends existing compute, network and storage infrastructure investments. NSX is the component providing the networking virtualization pillar of this vision. As a platform, NSX provides partners the capability of integrating their solution and build on the top of the existing functionalities. NSX enables an agile overlay infrastructure for public and private cloud environments leveraging Juniper’s robust and resilient underlay infrastructure that also helps bridge the physical and virtual worlds using the L2 gateway functionality.
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network security, account security, data management, network security, secure systems, application security, network performance, network diagnostics
    
Juniper Networks
Published By: Datavail     Published Date: Nov 03, 2017
“One of the most popular MDM solution is Oracle Hyperion Data Relationship Management. Oracle DRM is used to resolve the challenges across the people, processes, and tools that go into the tasks of data management. Although Oracle DRM is a powerful software, it nevertheless presents challenges for organizations seeking to integrate it with other Oracle applications such as PeopleSoft Financials – DRM is unable to automatically push updates made within its system to PeopleSoft. As a result, changes in DRM to cost centers, project centers, trees, and hierarchies must be manually updated in PeopleSoft Financials – a tedious process that can take hours every day. The good news is that these challenges can be easily addressed with the support of partners such as Datavail.
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Datavail
Published By: Turbonomic     Published Date: Nov 12, 2018
The hybrid cloud has been heralded as a promising IT operational model enabling enterprises to maintain security and control over the infrastructure on which their applications run. At the same time, it promises to maximize ROI from their local data center and leverage public cloud infrastructure for an occasional demand spike. Public clouds are relatively new in the IT landscape and their adoption has accelerated over the last few years with multiple vendors now offering solutions as well as improved on-ramps for workloads to ease the adoption of a hybrid cloud model. With these advances and the ability to choose between a local data center and multiple public cloud offerings, one fundamental question must still be answered: What, when and where to run workloads to assure performance while maximizing efficiency? In this whitepaper, we explore some of the players in Infrastructure-as-a-Service (IaaS) and hybrid cloud, the challenges surrounding effective implementation, and how t
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Turbonomic
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