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Published By: Oracle     Published Date: Nov 01, 2013
One of the biggest challenges facing companies is how to serve consumers in an environment where customer engagement is rapidly shifting. With the consumerization of customer service taking root, implementing a successful customer service experience strategy means enterprises need to be agile enough to serve customers on the their own terms across all channels.  This business guide shares best practices for how to do this successfully.
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zenithoptimedia, oracle, deploying customer service, the cloud, cloud deployment, customer experience strategy, economically palatable, implementation
    
Oracle
Published By: Bitium     Published Date: Dec 09, 2013
As enterprises large and small shift their information to the cloud, an explosion of SaaS tools are making it easier than ever for employees to collaborate and innovate. Much of this sharing is being done across time zones and physical locations, by workers who are telecommuting, working in shared or public spaces, and from open networks. Information is stored on central, third-party servers that are accessible across the company and the world by anyone with an internet connection. As a result, online security is increasingly being pushed to the forefront as a major corporate expense. Yet, 89% of the global information workforce lack clarity on how security applies to the cloud. “Data is suddenly everywhere, and so are the number of people, access points and administrators who can control – or worse, copy – the data." Please download the white paper to learn more.
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single sign on, sso, identity as a service, idaas, access and identity management, identity access management, password management, password manager
    
Bitium
Published By: Cisco     Published Date: Jan 05, 2015
The data center has gone through many major evolutionary changes over the past several decades, and each change has been defined by major shifts in architectures. The industry moved from the mainframe era to client/server computing and then to Internet computing. In 2011, another major shift began: the shift to a virtual data center. This has been the primary driver in enabling customers to transition to the cloud and ultimately IT as a service. The shift to a virtual data center will be the single biggest transition in the history of computing. It will reshape all the major data center tiers: applications, storage, servers and the network.
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data center, consolidation, server virtualization, new applications
    
Cisco
Published By: Riverbed     Published Date: Aug 22, 2014
An IDC® study documented the business impact of WAN optimization solutions on enterprise organizations. Current trends and issues that were explored include evolving and shifting communication patterns, connection types, applications and bandwidth.
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optimize, network, profit, business impact, solutions, organization, trends, issues
    
Riverbed
Published By: HP     Published Date: May 27, 2014
Download this whitepaper to learn about the shifting IT landscape, as we see the rise of mobility, social networking, Big Data, and cloud computing.
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intel, converged infrastructure, mobile users, applications, virtualization, enterprises
    
HP
Published By: HP     Published Date: Aug 08, 2014
IT organizations are challenged to do more with limited budgets and fewer IT resources. Meeting these pain points requires a paradigm shift towards optimized data protection. As a leader in storage, HP is working with Symantec to deliver innovative solutions to modernize data protection for Symantec NetBackup environments that enable complete protection.
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symantec, netbackup, budgets, protection, it organizations, storage, commvault simpana, data protection
    
HP
Published By: Polycom     Published Date: Dec 18, 2014
IT leaders are now at the center of a significant technological and marketplace shift and must understand how the world is changing and the role video will play in the world of tomorrow. In our infographic, global futurist Jack Uldrich outlines the key trends driving the evolution of work practices, and what this means for the CIO of today.
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business, video, conference, multicultural, meetings, communication, cio, digital
    
Polycom
Published By: Riverbed     Published Date: Aug 19, 2014
An IDC® study documented the business impact of WAN optimization solutions on enterprise organizations. Current trends and issues that were explored include evolving and shifting communication patterns, connection types, applications and bandwidth.
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optimization, wan, communication, patterns, enterprise
    
Riverbed
Published By: HP     Published Date: Sep 08, 2014
Every ten to fifteen years, the types of workloads servers host swiftly shift. This happened with the first single-mission mainframes and today, as disruptive technologies appear in the form of big data, cloud, mobility and security. When such a shift occurs, legacy servers rapidly become obsolete, dragging down enterprise productivity and agility. Fortunately, each new server shift also brings its own suite of enabling technologies, which deliver new economies of scale and entire new computational approaches. In this interview, long-time IT technologist Mel Beckman talks to HP Server CTO for ISS Americas Tim Golden about his take on the latest server shift, innovative enabling technologies such as software-defined everything, and the benefit of a unified management architecture. Tim discusses key new compute technologies such as HP Moonshot, HP BladeSystem, HP OneView and HP Apollo, as well as the superiority of open standards over proprietary architectures for scalable, cost-effect
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servers, innovative, management, mobility, security, computational, technologies, mainframes
    
HP
Published By: HPE     Published Date: Oct 07, 2014
So far, most data centers have virtualized their least-critical workloads as a matter of basic cost containment. Virtualizing mission-critical applications is still forthcoming for the majority,though, largely due to infrastructural concerns. Complicating matters is the shift in IT purchasing decisions from IT to business management. Integrated Computing Platforms (ICPs), private cloud computing, and public cloud services all leverage virtualization to achieve a number of IT and business goals, including increased ROI, reduced OpEx, and business process improvement. Now more than ever, it makes sense to explore the benefits of ICPs. Find expert data center considerations here.
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virtualization, data center, cloud, infrastructure, integrated, optimization, solution
    
HPE
Published By: DocuSign     Published Date: Mar 23, 2016
According to Forrester Research, the new age of the customer has arrived. Driven by cloud technology and advances in mobility, the power of business has shifted to consumers. This white paper demonstrates how you can enhance the signing experience for new hires and employees alike in recruiting and in HR.
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docusign, client satisfaction, technology, electronic contract, paperless, reduce costs, human resources
    
DocuSign
Published By: IBM     Published Date: Oct 24, 2013
According to a 2012 Ipsos/Reuters poll, one in five employees worldwide now work from home. In another study, two-thirds of those who responded said they, expect their workplace to go fully virtual within the next few years. This IBM whitepaper analyzes the reasons for this shift in the workplace, and its implications for the facilities management of your company. Learn how to manage the growing number of empty real estate inside your company in a smarter fashion, so that your company runs more efficiently, and cuts down on unnecessary costs.
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smarter building, facilities management, changing workforce, mobile workforce, distributed workforce, real estate, energy management
    
IBM
Published By: IBM     Published Date: Feb 27, 2014
Organizations developing products and systems in industries such as automotive, aerospace and defense, medical devices and consumer electronics are undergoing a transformation driven by the rapid growth in functionality delivered by software and electronics. This paper outlines an approach for using this shift to gain a competitive advantage.
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ibm, ibm software, systems engineering, business agility, smart products, traceability, engineering information, collaboration
    
IBM
Published By: IBM     Published Date: Apr 15, 2014
Organizations developing products and systems in industries such as automotive, aerospace and defense, medical devices and consumer electronics are undergoing a transformation driven by the rapid growth in functionality delivered by software and electronics. This paper outlines an approach for using this shift to gain a competitive advantage.
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ibm, product development, systems development, it engineering, business objectives, traceability, collaboration
    
IBM
Published By: IBM     Published Date: Feb 11, 2015
According to Forrester Research, we have entered the era of Continuous Delivery. Clients are shifting from agile transformation to DevOps, while modern application delivery leaders are embracing DevOps to accelerate delivery of innovation.
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devops, financial services, best practices, modern application delivery, financial service solutions
    
IBM
Published By: Oracle     Published Date: Mar 18, 2014
Dramatic shifts in workplace norms as a result of remote sales teams are now a reality, as field-based personnel perform so many vital selling and strategic account management business functions, more effectively armed with tablets than ever before. Aberdeen research conducted for Sales Performance Management 2012: How the Best-in-Class Optimize the Front Line to Grow the Bottom Line (December 2011), shows that 60% of companies’ sales team members are primarily remote workers. Indeed, in Aberdeen research for Mobile HCM: Workforce and Talent Management on the Move (June 2010), 57% of respondents who track the impact of their mobile recruiting efforts report improved quality and/or size of their talent pool as a result of their work. Does attracting and retaining a quality sales force thus require corporate technologies and processes that are influenced by consumer trends and cultural sea changes? Moreover, are there benefits to enterprises that enable their sales team to work remotely?
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oracle, data management, account management, sales performance management, remote workers, sales research, workplace shifts, sales strategy
    
Oracle
Published By: Backupify     Published Date: Jul 15, 2013
Data that once lived in basements and backrooms is being moved to cloud-based servers and SaaS applications. Historically, data backup has always been a key component of any IT strategy – whether it was stored on floppy disks, duplicate servers, or in custom built applications. With this shift to the cloud, backup shouldn’t be taken out of the strategy; rather, it should be re-thought to be more adaptable and cost-effective –the same reason you moved to the cloud in the first place.
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cloud, backup, saas, it strategy
    
Backupify
Published By: Progress Software     Published Date: Mar 12, 2014
Progress Software and Saugatuck Technology have come together to provide this Saugatuck Strategic Report which provides guidance to ISVs in transition not just to the Cloud – but to entirely new ways of doing business, new requirements from customers and partners, and new opportunities that enable significant reward, and related potential risk. This report shares not only Saugatuck’s analysis of key market shifts, and the key challenges faced by ISVs in these transitions, but also provides ISVs with critical success factors and best practices from more than seven years of Saugatuck Technology research and business consulting with a diverse range of software providers around the world.
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progress software, saugatuck technology, isv, best practices, business challenges, cloud transition, technology challenges
    
Progress Software
Published By: Viavi Solutions     Published Date: Jan 04, 2017
In the age of information, staying on top of emerging threats requires IT teams to leverage existing tools in innovative ways, such as applying deep packet inspection and analysis from performance monitoring solutions for advanced security forensics. Based on recent insight gathered from 322 network engineers, IT directors and CIOs around the world, 85 percent of enterprise network teams are now involved with security investigations, indicating a major shift in the role of those teams within enterprises. Large-scale and high-profile security breaches have become more common as company data establishes itself as a valuable commodity on the black market. As such, enterprises are now dedicating more IT resources than ever before to protect data integrity.
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Viavi Solutions
Published By: Viavi Solutions     Published Date: Apr 07, 2017
IT today is more complex than ever. Public cloud, networks, storage systems, servers, and applications all combine to deliver today’s IT services. But how do you manage such a diverse and complex infrastructure? Can legacy tools help after this seismic shift? This document answers these questions and provides 20 tools you need to deliver services in this new hybrid IT world.
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Viavi Solutions
Published By: Eloqua     Published Date: Dec 17, 2013
There’s been a shift in how consumers go about finding new financial and insurance services and products, and that shift requires a new marketing ideology. The Modern Marketer follows new processes and uses new tools and technologies in order to reach results.
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oracle, marketing automation, financial services, financial and insurance services, marketing ideology
    
Eloqua
Published By: IBM     Published Date: Oct 10, 2014
This paper outlines an approach for using this shift to gain a competitive advantage.
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ibm, systems development, advancing product, traceability, engineering information, collaboration, engineering disciplines, collaboration process
    
IBM
Published By: Oracle     Published Date: Oct 23, 2014
This whitepaper explains how a robust Mobile Data Management Platform (mobileDMP) can address the shifting challenges of mobile advertising. It offers a holistic, cross-device view of your consumers for consistent messaging, easy up-selling, and robust analytics to do more of what works.
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data management, demystified, audience, targeting, scale, marketing, programs, actionable
    
Oracle
Published By: Quantcast     Published Date: Jan 07, 2015
Over the last decade, Mobile has driven an unprecedented behavioral and cultural shift, providing utility, information and connectivity at our fingertips. Mobile is increasingly becoming the main screen accessed throughout the day, and Mobile marketing, in turn, has developed into a sophisticated, personalized marketing channel to reach Mobile consumers. In this paper, we explore the Mobile landscape and identify opportunities and solutions for advertisers.
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mobile advertising, personalized marketing channel, mobile solutions, mobile landscape
    
Quantcast
Published By: Cisco     Published Date: May 11, 2015
Workplace demographics are shifting; Millennials desire more mobility, flexible work schedules, and virtualized collaboration.
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recruiting, management, talent, connectivity. culture
    
Cisco
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