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Published By: Service Now     Published Date: Jan 26, 2018
At the highest level of organizations, a new management directive has emerged to meet the changed nature of customer demands and interactions as well as the need to differentiate within the market. This directive has one goal: providing a differentiated customer service experience. As products become increasingly commoditized, organizations can set themselves apart from their competitors by providing a unique customer service experience that creates a "relationship" based on intangible benefits that their customers will find hard to give up. While this vision is theoretically sound, it requires a significant tactical shift in business thinking and processes. The modern customer's habits and service requirements have changed radically. Meeting these needs challenges many historically held beliefs and practices regarding the customer and modes of interaction.
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Service Now
Published By: Service Now     Published Date: Feb 09, 2018
We’re at a tipping point for customer service operations. Customers contact enterprises at a greater rate over a greater number of channels — shifting between them seamlessly and even using channels simultaneously. Enterprises react by adding headcount — an unsustainable strategy. You must transform operations by developing strength in automation, AI, and knowledge. This report reveals the top 10 customer service trends in 2018 for application development and delivery (AD&D) pros supporting customer service.
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Service Now
Published By: HireVue     Published Date: May 16, 2018
The field has shifted. Today’s graduate expects to be engaged in a new way: on their time, on their terms, and in a medium they feel comfortable in. If you’re not engaging students in the way they expect before you get to campus, the top talent will be gone by the time you arrive. Today’s innovative companies aren’t just meeting students on campus. They’re making offers there. The process that worked before - sending recruiters to campus, meeting students, interviewing the best, and directing the most promising to your online application - is not enough. It cannot scale beyond a limited number of universities, and does not engage students where they are.
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HireVue
Published By: Alight Solutions     Published Date: Jul 17, 2018
As much as moving to the Cloud has been a hot trend over the past several years with Human Capital Management systems, in today’s world, financial management systems are not far behind. We’re starting to see the activity significantly ramp up within the financial management system space. So much so, that according to research done by Gartner, the Cloud is expected to become the dominant deployment model across all areas of financial management applications by 2025. Spending on cloud or SaaS-based applications will increase from 30% of the total market spend in 2015 to 47% by 2020. So which financial systems are organizations shifting to the cloud model and why is this happening—aside from following the trend in HR? Download now to learn more -
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Alight Solutions
Published By: Qualtrics     Published Date: Aug 20, 2018
In today’s era of immediacy, consumers are more demanding than ever. To keep up with customer expectations, brands are starting to invest in Voice of the Customer (VoC) programs that employ a closed-loop process. Ask any CX, research, or marketing executive, and they will tell you that gone are the days when the customer marketing landscape was represented by a one-way dialogue for engaging prospects. Today, market leaders are shifting their listening and response mechanisms faster as VoC programs represent a huge opportunity for driving loyalty and increased sales. A recent study sponsored by American Express®—the American Express Global Customer Service Barometer—showed that U.S. consumers are twice as likely to tell others about a bad service than they are to share about a positive experience.¹
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Qualtrics
Published By: TIBCO Software     Published Date: Oct 03, 2018
The Insurance industry continues to undergo significant transformation, with new technologies, business models, and competitors entering the market at an increasing rate. To be successful in attracting and retaining the most valuable customers, insurance companies must innovate and increase the speed at which they respond to customer demands. Traditionally, the insurance software market was dominated by a handful of specialist vendors with products that were initially expensive, difficult to deploy, costly to maintain, and did not provide the speed needed for today's market. Now there has been a shift away from these "black box" applications to platforms that allow insurers to make their algorithmic IP available to business users, allowing much faster response to business demands. The algorithmic platform approach also comes at a fraction of the cost of black box solutions, while delivering advanced analytical techniques like Machine Learning and Artificial Intelligence (AI).
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artificial intelligence, machine learning, dynamic pricing, predictive claims, real-time fraud, contextual customer experience, operational effectiveness
    
TIBCO Software
Published By: Zerto     Published Date: Oct 08, 2018
"Use this e-book to help move beyond the day to day challenges of protecting your business and start shifting to an IT resilience strategy. IT resilience is an emerging term that describes a stated goal for businesses to accelerate transformation and easily adapt to change while protecting the business from disruption. Learn: How to prepare for both unplanned and planned disruptions to ensure continuous availability Actionable steps to remove the complexity of moving and migrating workloads across disparate infrastructures Guidance on hybrid and multi-cloud IT: gain the flexibility to move applications in and out of the cloud"
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disaster recovery, it resilience strategy, it modernization, multi-cloud it, project management
    
Zerto
Published By: Fujitsu America, Inc.     Published Date: Jan 22, 2019
In recent years, data has had a resurgence being labeled as one of the newer trends in education. The reality is data and schools go hand in hand. The concept of collecting and utilizing data in education dates back as early as the 1800’s. So, what’s different and why now? Is it the increased availability, a better understanding of its potential, or signs that a long-awaited paradigm shift may be coming? I would argue it’s a combination of all three. Intel, the Intel logo, Intel Core, Intel vPro, Core Inside and vPro Inside are trademarks of Intel Corporation or its subsidiaries in the U.S. and/or other countries.
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Fujitsu America, Inc.
Published By: insightsoftware     Published Date: Oct 19, 2018
Over the past few decades, technology has advanced by leaps and bounds, altering how we live and work. As machines take over certain jobs for safety or improved accuracy, some are concerned that technology will eventually replace people. But as businesses incorporate machines and technology deeper into workplaces, it is evident that a mindset shift needs to occur. The working world must find ways to incorporate technology so that people do what people do best, while allowing computers to do what computers do best. It’s time to think differently about technology. It’s time to make technology part of the team. To download this white paper, please complete the following form.
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insightsoftware
Published By: SailPoint Technologies     Published Date: Feb 12, 2019
Cyberthreats have shifted from attacking network/IT resources to targeting users. Find out how identity governance protects your users and puts you in control of data access.
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identity governance, iam, identity management, user-centric security
    
SailPoint Technologies
Published By: Workday     Published Date: Jan 31, 2019
Careers today are no longer narrowly defined by jobs and skills, but are instead viewed as ways for workers to gain valuable experiences and develop new skills. Learn what’s behind this shift in employee expectations and how to adapt your HR practices to meet them.
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workday, workforce technology, digital strategy
    
Workday
Published By: Workday     Published Date: Feb 01, 2019
Careers today are no longer narrowly defined by jobs and skills, but are instead viewed as ways for workers to gain valuable experiences and develop new skills. Learn what’s behind this shift in employee expectations and how to adapt your HR practices to meet them.
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workday, workforce technology, digital strategy
    
Workday
Published By: Zscaler     Published Date: Jun 19, 2019
You can’t impose controls on something you don’t own. And in today’s cloud- and mobile-oriented enterprise, no one truly owns the network. The Internet has become the one network that every corporate worker uses and that no corporate IT can control. The emergence of cloud, ubiquitous networks, smartphones and smart (or dumb) networked devices are wreaking havoc over the traditional command-and-control IT mode of operation. This shift is different from anything we’ve experienced before, because nobody owns the network.
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Zscaler
Published By: Cisco     Published Date: Jun 16, 2014
A customer case study on MacArthur Corporation and how they Secured Internet Use in Cloud to Relieve Network Congestion without Adding Bandwidth
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cisco isr g2, cisco cloud web security, network performance, reducing outages, internet access, network security, integrated services routers
    
Cisco
Published By: Cisco     Published Date: Jun 16, 2014
A customer case study on MacArthur Corporation and how they Secured Internet Use in Cloud to Relieve Network Congestion without Adding Bandwidth.
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cisco isr g2, cisco cloud web security, network performance, reducing outages, internet access, network security, integrated services routers
    
Cisco
Published By: Workday     Published Date: Mar 23, 2015
This guide will help you build your case for modern cloud HR technology and sell it internally.
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hr technology, cloud computing, cloud hr, cloud hr technology, digital environment hr
    
Workday
Published By: Nanorep     Published Date: Jan 25, 2016
This white paper explores the importance of shifting customer service from being perceived as a “cost center”, which implies a place that only generates expenses, to becoming a “value center”, which is a place that generates growth.
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customer experience, shift from cost center to value center, customer experience management, customer service, customer interaction
    
Nanorep
Published By: BlackLine     Published Date: Jun 12, 2017
The last ten years have seen two seismic shifts for accounting and finance teams. First, the expectations of finance have changed: be more efficient and agile in an increasingly regulatory environment while also being more strategic. Secondly, a new wave of modern finance apps have arrived for core accounting, financial close, and planning and reporting, that are designed to automate more and analyze more.
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BlackLine
Published By: Workday Spain     Published Date: Aug 07, 2018
The role of the CIO is currently experiencing vast change and increased attention from the executive team as a leader who can guide a strategic path for how technology can improve business growth. The CIO’s responsibilities once focused almost entirely on selecting and managing technology solutions, but over the past several years the role of IT has shifted to broadly supporting enterprise strategy through technology, including the creation of new digital businesses. CIOs must now be immersed in both business and technology, and ensure that the organisation overall has the right platforms in place to thrive and grow.
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Workday Spain
Published By: KPMG     Published Date: Jun 06, 2019
As organisations transform to become customer-centric, connected enterprises, the IT operating model needs to transform too. Find out the advantage of a market-speed model. Read this briefing to discover: • what the key elements of a market-speed organisation are • how to design a new market-speed IT operating model • six priority actions to prepare the IT function for the shift.
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KPMG
Published By: KPMG     Published Date: Jun 06, 2019
Mobility is undergoing one of the most transformational social, technological and economical shifts of a generation. The winners are likely to be organisations that truly understand the impact and timing of disruption and seize the right emerging opportunities. Read this insight to understand: • the three cross-sector megatrends disrupting mobility • the shape of the emerging mobility ecosystem – and its impact in seven major sectors • how to make the right decisions now to stake a place in the future ecosystem.
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KPMG
Published By: HP - Enterprise     Published Date: Oct 16, 2008
The hacking community has shifted its effort toward a new frontier:  the application layer.  How are companies responding?  Business Software Assurance – the capability to address the problem of application risk within an enterprise.  This whitepaper provides an overview of the severity of the problem along with everything needed to develop Business Software Assurance in your organization. 
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business risk, security, application security, audit, risk, vulnerabilities, fortify, fortify software
    
HP - Enterprise
Published By: F5 Networks Inc     Published Date: Aug 13, 2013
While the promises of reduced costs and greater flexibility are driving companies to the cloud, these benefits can be negated by new management and processes which are often manual and disconnected from existing systems. This white paper explores strategies that enables IT departments to embrace the shift to being a services-based organization without relinquishing the control necessary to ensure the security, performance, and reliable delivery of applications.
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cloud, security, performance, reliable delivery
    
F5 Networks Inc
Published By: SAP Inc.     Published Date: Jun 16, 2009
High-tech companies face a range of complex business challenges due to global expansion, shifting demographics, and continuous competitive pressures. Read why the high-tech HR organization finds itself at the forefront of many of these challenges, and what they must do to rise above them.
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sap, hcm, human capital management, human resources
    
SAP Inc.
Published By: SDL Web Content Management Solutions     Published Date: Jul 26, 2010
It's hard to believe, but some enterprises still use custom-coded Web content management (WCM)solutions. However, consumer demands have forced firms to shift from just managing and publishing Web sites to the daunting complexities of multichannel customer engagement, and it has becomeuntenable to build and maintain the required tools. With few exceptions, any firm with a custom-coded WCM platform should begin transitioning to a commercial or open source solution. For some firms,open source products offer the attractions of custom-coding with lesser software development and maintenance burdens.
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wcm, web content management, multichannel, sdl, custom code, engagement
    
SDL Web Content Management Solutions
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