service model

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Published By: IBM     Published Date: Mar 30, 2017
This report details our findings about how well each vendor fulfills our criteria for constructing an online collaboration service and where they stand in relation to each other. Forrester chose to evaluate the overall strategies of these providers across criteria like global footprint, service-level agreements, mobile support, enterprise readiness, and more. This report and associated Excel model highlight the key criteria CIOs and their staffs should evaluate when looking at prospective providers of online collaboration services. Download now to learn more!
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forrester, cloud, online collaberation, it management, cloud strategies
    
IBM
Published By: Vindicia     Published Date: Oct 04, 2017
The number of services available via online subscription is exploding—and the big bang of subscription is only gaining momentum. Companies want to turn one-time purchases into regularly recurring subscriptions or memberships. The siren song of subscription success is calling to executives in virtually every industry. Business leaders want ongoing revenue streams from an army of subscribers. But, as companies that plunged into recurring business models are realizing, subscriptions are more than just transactions that recur. Subscription success can be illusive. Too often, subscription models don’t generate the expected high, ongoing revenue streams.
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Vindicia
Published By: Vindicia     Published Date: Oct 04, 2017
Consumers and businesses can subscribe to a virtually infinite array of products and services. From meal delivery and financial advice to legal services and weight-loss coaching, people try to keep using services that fit their needs. The subscription business model is having an equally dramatic impact on businesses like yours. Instead of investing in customer acquisition in hopes that customers will simply make a one-time purchase, you entice people into making a recurring commitment to your offering.
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Vindicia
Published By: TIBCO Software     Published Date: Jul 22, 2019
FINANCIAL SERVICES’ HISTORY OF DISRUPTION Financial Services is an industry driven by disruption. Transformative business models such as low-cost brokerages, innovative investment products like ETFs, and the huge regulatory mandates like Gramm-Leach-Bliley are but a few examples. Here are some others: • New fintech firms such as a recent nine billion dollar investment in Ant Financial Services Group and myriad other venture capital-led fintech startups targeting well established segments across the financial services industry • Robo-advisor services powered by artificial intelligence and machine learning intermediating financial advisors and portfolio managers alike • Ever changing regulatory and risk management mandates, such as GDPR, Basel III, and Open Banking, transforming customer engagement and capital allocation Read this whitepaper to learn how you can overcome these and other disruptions.
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TIBCO Software
Published By: Amazon Web Services EMEA     Published Date: Sep 09, 2019
City leaders around the world are working to improve the quality of life and increase the number of useful services for their citizens, businesses, and visitors. Smart city initiatives are gaining attention in several countries, as administrators, industry, and citizens are working together to enhance their communities, cities, regions, and nations. After more than ten years of smart city hype, innovative projects have emerged, but few have provided a disruptive impact on the city system itself. Because every city is different, few of the existing models apply universally. An effective response requires leaders to consider a series of prerequisites: • Consider the local culture and the people • Prioritize basic needs and requests • Work at overcoming silos and encourage collaboration across departments • Consider each “smart” initiative as an integral part of an overall city system A smart city reflects a number of aspirations: efficiency, resiliency, connectedness, innovatio
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Amazon Web Services EMEA
Published By: Group M_IBM Q2'19     Published Date: Apr 04, 2019
It’s probably no surprise to you that the financial services industry is changing rapidly. Digital technology is redefining the possibilities with automated processes, AI insights, customized experiences, new operating models and next-generation applications — yet global industry profits are stagnating. As the number of disruptors in the space rises, many banks are being asked to innovate while lowering structural costs and improving capital returns — and many traditional banks are falling behind.
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Group M_IBM Q2'19
Published By: Group M_IBM Q2'19     Published Date: May 31, 2019
In the Garage, you work side by side with IBM experts to create first-of-a-kind MVPs, experiment with emerging technologies and quickly learn from failures. In this webinar hear from Ed Forman, Partner of Cognitive Process Transformation at IBM. Ed has partnered with organizations across industries including automotive, life sciences, financial services and telecommunications. In his work with the IBM Garage he has helped shape an award-winning method for innovation that has transformed business models for Fortune 500 clients. Listen to this 30-minute presentation to find out more.
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Group M_IBM Q2'19
Published By: Group M_IBM Q3'19     Published Date: Jun 24, 2019
Society simply must change the way it serves its most vulnerable members. Service delivery models are outdated and constrained by budgets, organizational structures and legislation. Citizens aren’t getting what they need to become more self-sufficient and recover from hard times or significant events such as disasters. Government isn’t keeping up with the demand generated by the complex times we live in and agencies are stressed to the breaking point by current service expectations. Something different must be done to generate better outcomes. This action requires better engagement between government and citizens which can lead to more self-reliant individuals and lower demands and costs on government. In California, one county is tackling this challenge head on and has found a better way to serve their citizens.
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Group M_IBM Q3'19
Published By: Group M_IBM Q3'19     Published Date: Aug 13, 2019
In the Garage, you work side by side with IBM experts to create first-of-a-kind MVPs, experiment with emerging technologies and quickly learn from failures. In this webinar hear from Ed Forman, Partner of Cognitive Process Transformation at IBM. Ed has partnered with organizations across industries including automotive, life sciences, financial services and telecommunications. In his work with the IBM Garage he has helped shape an award-winning method for innovation that has transformed business models for Fortune 500 clients. Listen to this 30-minute presentation to find out more.
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Group M_IBM Q3'19
Published By: Group M_IBM Q3'19     Published Date: Aug 13, 2019
In the Garage, you work side by side with IBM experts to create first-of-a-kind MVPs, experiment with emerging technologies and quickly learn from failures. In this webinar hear from Ed Forman, Partner of Cognitive Process Transformation at IBM. Ed has partnered with organizations across industries including automotive, life sciences, financial services and telecommunications. In his work with the IBM Garage he has helped shape an award-winning method for innovation that has transformed business models for Fortune 500 clients. Listen to this 30-minute presentation to find out more.
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Group M_IBM Q3'19
Published By: Alert Logic     Published Date: May 23, 2019
Securing web applications in the AWS cloud environment relies on the cloud service provider and the customer working together in a shared responsibility model. Effective security for web applications on AWS requires full visibility into the environment in which the apps live, while also proactively monitoring for attacks without causing delays in application development and delivery. For some customers this may be a challenge due to limited personnel resources or expertise. This is where Alert Logic can help. We will automatically show you why, where, and how to respond to vulnerability findings and provide you with short- and long-term recommendations to stop active attacks. To help guide the way, following are key considerations for providing sound web application security running on the AWS cloud.
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Alert Logic
Published By: ConnectWise     Published Date: Aug 22, 2019
There is no easy way to establish the “going rate” for comparable services, because all services are differentiated by other forces, such as individual processes, brand equity, and features. If you’re going to price your services simply based on the competition, you’d better ensure you’re making an exact apples-to-apples comparison, which is easier said than done and not something we recommend. Consider instead, a model where your pricing is based on how much it truly costs you to perform one hour of service. In this eBook, we show you how to calculate your full hourly overhead burden–so you can set the right price for your IT services.
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ConnectWise
Published By: ConnectWise     Published Date: Aug 22, 2019
Switching to a managed services model where clients pay you a fixed monthly rate to manage their entire IT infrastructure. If done correctly, this transition can be a lifeline to reliable revenue in a shifting market. Making the transition from an unsteady break-fix model to a proactive managed services model will require a systematic plan with well-thought-out steps that range from understanding your target market to implementing essential automation. If you’re considering becoming a managed service provider (MSP), these six steps can help. As you read through them, keep in mind that the best strategy is to have a strategy.
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ConnectWise
Published By: Virgin Media Business     Published Date: Aug 28, 2019
The world is now digital. From the explosive expansion in data-driven service delivery to digitally disruptive business models such as Uber and Netflix that have fundamentally changed the way we consume products, the digital evolution is unavoidable. As digital continues to advance, it’s crucial that UK businesses can be confident in their ability to keep up to date with the latest trends and technologies. But enhancing existing tools and models is just the beginning. Digital transformation is about taking advantage of new innovations that completely change the way businesses work, the experiences they offer their customers and the value they deliver within their market. To find out more download this whitepaper today.
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Virgin Media Business
Published By: MicroStrategy     Published Date: Aug 29, 2019
Dresner Advisory Services’ eighth annual Cloud Computing and Business Intelligence Market Study in 2019 shows user confidence at an all-time high, with cloud offerings outnumbering traditional on-premises offerings. Sentiment toward cloud and cloud BI turned sharply positive in 2018, with current and future user plans both trending up. Results from our 2019 Dresner Advisory Services New Year User Survey reinforced those findings with ongoing momentum. Sentiment is at an all-time high, and the majority of organizations—51 percent—use cloud BI in 2019. Cloud-based BI vendor products and services are now more plentiful than traditional onpremises products. Still, vendors support any deployment option the customer chooses: public, private, or hybrid, at multiple levels of scale and price. Customers benefit from these choices, which reduce the chance for vendor lock-in. Users have not settled on deployment models but are migrating toward subscription and the adoption of managed services. Ou
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MicroStrategy
Published By: Workday     Published Date: Sep 14, 2018
Cloud implementation, integration and delivery once again topped the National State Chief Information Officer’s list of priorities facing state CIOs in 2018. The same is true on the local government side of the equation, with organizations pursuing infrastructure-as-a-service and platform-as-a-service models. However, now that those deployments are being realized, governments are looking for more opportunities to reap the cost-savings, flexibility and scalability of cloud environments.
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Workday
Published By: HP     Published Date: Nov 05, 2014
IT has never been more important to doing business, which means that IT infrastructure must be simpler, smarter, faster, more flexible, and more business-aligned than ever. New service delivery models are driving new Tier-1 storage requirements that reveal how the traditional focus on performance and availability are clearly not enough to support virtualization, ITaaS, and new cloud service delivery models. The world is moving rapidly towards a New Style of IT, and will leave behind any business that doesn’t adapt even more rapidly. Is your storage ready? Download this whitepaper now.
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data center, change management, data management, storage space, storage criteria, storeserv, tier-1, market reportit requirements
    
HP
Published By: CA Technologies     Published Date: Feb 13, 2015
In areas such as sales force automation and customer relationship management, cloud-based computing services have become the norm—and substantially improved the economics, capabilities, and effciencies customers have realized. Today, organizations can enjoy similarly substantial benefits by migrating their IT service management functions to a Software-as-a-Service model. This paper shows how CA Cloud Service Management enables organizations to make the most of this opportunity by providing a service management solution with a breakthrough in time.
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service management, crm, cloud computing, customer relationship, saas
    
CA Technologies
Published By: NetApp     Published Date: Mar 05, 2018
Access to comprehensive, up-to-date information about your infrastructure is critical to meeting the challenges of a service-led IT organization. You need visibility into your entire IT infrastructure, including both multi-vendor and multi-cloud environments, so you can make data-driven decisions and improve IT services. Discover how you can manage, monitor, and report on IT services across your entire data infrastructure so you can drive intelligent business decisions and reduce costs.
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netapp, database performance, flash storage, data management, cost challenges
    
NetApp
Published By: Genesys     Published Date: Jun 13, 2018
Ease, effectiveness and emotion drive great customer service, but top-line growth requires that application development and delivery (AD&D) professionals keep an eye on trends. Forrester Research has identified 10 customer service trends in 2018 for AD&D and others who support customer service. Before you strategize on improving your quality of service, read this Forrester Report by Vice President and Principal Analyst Kate Leggett. You’ll learn which investments are critical and the advantages of: • Focusing on context and inquiry type to deliver the best customer experience • Using automation and AI to uncover new revenue streams and transform operations • Exploring new labor models to maximize human connections in a digital world
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customer service, ease, effectiveness, automation
    
Genesys
Published By: Genesys     Published Date: Feb 08, 2019
A recent study from Knowlegde Executive clearly shows that that the deployment of cloud-computing technology in the African contact centre industry is growing with organisations adopting hosted, virtual and Contact-Centre-as-a-Service (CCaaS) solutions. Download at this page the report with all results. Get the full study results to get insights on: The impact on customer and employee engagement The main pain points & challenges The technology service provider check list Find out why over 50% of African contact centres have adopted a cloud model
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Genesys
Published By: Tapinfluence     Published Date: Jun 07, 2016
The rise of digital in the marketing mix has brought a whirlwind of change to the agency space, from work being brought in house to competition from consultancies and service providers. What an agency looks like in just five years is going to be tremendously different from the traditional model we know today.
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marketing, content marketing, best practices, business optimization, best practices
    
Tapinfluence
Published By: Intel     Published Date: Aug 17, 2017
Communications service providers are looking for alternative deployment models that will help them support fast-growing network demand. Moving to a virtualized EPC (vEPC) solution can help service providers achieve more cost-e?ective scaling by using standard high-volume servers in place of purpose-built systems. System integrators, software vendors, and platform providers rely on Intel® technologies to deliver the performance and scalability required for vEPC solutions. Intel is also participating in the development of open standards, contributing to the open source community, developing reference architectures, engaging with industry participants, and collaborating on trials that can help facilitate the evolution to vEPC solutions and accelerate network transformation by use of network functions virtualization.
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Intel
Published By: Sprinklr     Published Date: Sep 28, 2017
Customer service today is broken, and the data shows it. Tried-and-true customer service models are losing your organization customers and prospects. So what is the solution? It’s called social customer service.
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social customer service, social media customer service, social media, social, customer service, customer care, customer reviews
    
Sprinklr
Published By: WorkBook from Deltek     Published Date: Apr 26, 2018
Service Performance Insight (SPI Research) is a global research, consulting and training organization dedicated to helping professional services organizations (PSOs) make quantum improvements in productivity and profit. In 2007, SPI developed the PS Maturity Model™ as a strategic planning and management framework. It is now the industry-leading performance improvement tool used by over 20,000 service and project-oriented organizations to chart their course to service excellence.
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professional, services, benchmark, report, productivity, organizations, pso
    
WorkBook from Deltek
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