service automation

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Published By: IBM     Published Date: Apr 27, 2016
Winning the Customer Experience Battle: How IBM Watson combines the always-available service that today’s customers demand with the benefits of automation.
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ibm, customer experience, ibm watson, watson engagement advisor, cognitive technology
    
IBM
Published By: IBM     Published Date: Apr 27, 2016
When it comes to customer service, millennials have little patience and incredibly high expectations. In the United States, this segment's buying power will surpass that of any other single generation in 2017. Are you ready to meet these demands? IBM Watson Engagement Advisor goes far beyond the conventional call center automation mandate of controlling operational costs - it empowers customers to serve themselves however and whenever suits them best. Whether it's troubleshooting their account, getting advice on which products to buy, or resetting their password, Watson Engagement Advisor is available 24x7 through any device to get to the heart of customers’ needs, faster.
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ibm, ibm watson, watson engagement advisor, customer service, customer relations, customer engagement
    
IBM
Published By: IBM     Published Date: Apr 27, 2016
"When it comes to customer service, millennials have little patience and incredibly high expectations. In the United States, this segment's buying power will surpass that of any other single generation in 2017. Are you ready to meet these demands? IBM Watson Engagement Advisor goes far beyond the conventional call center automation mandate of controlling operational costs - it empowers customers to serve themselves however and whenever suits them best. Whether it's troubleshooting their account, getting advice on which products to buy, or resetting their password, Watson Engagement Advisor is available 24x7 through any device to get to the heart of customers’ needs, faster."
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ibm, ibm watson, watson engagement advisor, customer engagement, millennial, millennial generation, customer experience
    
IBM
Published By: IBM     Published Date: Jul 22, 2016
IBM B2B Cloud Services comprise a comprehensive set of cloud-based B2B integration features and capabilities, which can be delivered on demand, as fully managed services, or under a hybrid management model. With IBM B2B Cloud Services, enterprises can meet a range of trading partner onboarding and management requirements, as well as improving reliability and performance of and control over multi-enterprise process automations.
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ibm, commerce, swot assessment, ibm b2b cloud services, cloud, b2b, b2b integration
    
IBM
Published By: IBM     Published Date: Jun 22, 2010
Download this free IBM white paper to learn how to better manage your data center with System z.
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tivoli service management center, data warehousing, system z, middleware, ibm, automation
    
IBM
Published By: IBM     Published Date: Apr 26, 2013
The move to 4G LTE networks promises much to the world of mobile computing: speeds ten-fold faster than 3G to enable HD video quality, faster online gaming, mobile video chat, and more … but from the communication provider’s perspective, LTE’s advances also come with higher levels of uncertainty. The videos in this interactive menu show how IBM’s Integrated Service Management for LTE delivers an integrated offering that provides visibility, control and automation over LTE networks and services.
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demo, ibm, trivoli, netcool, lte, launchpad, mobile computing, hd tv quality
    
IBM
Published By: IBM     Published Date: Apr 26, 2013
In the spring of 2012, IBM launched a comprehensive re-thinking and refresh of its IT Service Management (ITSM) offerings. The IT management products formerly known as Tivoli Service Request Manager, IT Asset Management and Change Configuration Management Database have now been combined into a single product, IBM SmartCloud Control Desk 7.5. The products span advanced support for IT and intelligent asset management, change and configuration management, service request management and service catalog, along with Cloud delivery options and built-in support for automation beyond traditional service desk workflow.
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smartcloud, control, desk, consolidate, advances, services, management
    
IBM
Published By: Esker     Published Date: Dec 08, 2014
Approximately 79% of customers seeking customer service and support wish it were easier and more convenient to obtain.* Read the new Customer Service Workbook to discover industry tips and best practices for bringing efficiency and profitability to order management while freeing up your CSRs to: • Process orders quicker with fewer errors • Carry out customer engagement strategies • Manage order volumes at current staffing levels • Increase customer loyalty
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customer service, csr, outbound calls, self-service, strategies, automation, electronic workflow, visibility
    
Esker
Published By: Esker     Published Date: Jul 17, 2018
What's in the white paper? Great customer service hinges on efficient order fulfillment — especially the initial processing of a customer’s order. With thousands of sales orders coming into most large organizations monthly, this mission-critical process can demand a significant portion of customer service representatives’ (CSRs') time and attention in the quest for near-perfect input accuracy and order fulfillment. But such intensive personnel support isn’t necessary for effective order processing. Great customer service doesn’t have to be cumbersome. Sales order automation can transform customer service and operations which provide quantifiable benefits to the organization. Automation provides an opportunity to improve order management by: • Reducing error rates and decreasing costs per order • Improving process transparency from receipt to archival • Reducing reshipping and inventory problems
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Esker
Published By: Esker     Published Date: Jul 09, 2019
For 20+ years, many businesses have enjoyed the cost savings, operational efficiencies and process quality improvements that shared services centers (SSCs) were designed to deliver — but often not to the fullest extent. In this eBook we will cover: Standardized AP Processing without Disruption Measuring and Evaluating KPIs with Automation 7 Tips for Mastering Modern-Day Finance SSCs Achieving the Ultimate Control, Oversight & Orientation
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Esker
Published By: Esker     Published Date: Jul 09, 2019
In the innovation-focused world we live in, businesses that skimp on technology are the first to fall behind the competition. Top-performing enterprises have taken their AP operations to the next level by leveraging technology to streamline the AP process and allow for more strategic activities.This research report explores how best-in-class organizations are using emerging tech to operate AP departments at full potential and details strategies for success in the “Age of Intelligence,” including: Adopting a customer service-led mentality for AP teams Pursuing holistic & comprehensive AP process automation Integrating more progressive technologies, such as mobility & RPA
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Esker
Published By: IBM     Published Date: Mar 20, 2014
Application downtime is just one of many costs associated with a fragmented application performance management (APM) strategy. Learn the 5 steps to simplify Application Performance Management through this infographic.
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ibm, apm, application services, data center, application downtime, business implications, visibility, infrastructure
    
IBM
Published By: Cisco     Published Date: Sep 16, 2015
Forward-thinking IT departments are using the cloud as a transformative engine, helping them transition from tactical systems administrators to strategic service brokers. In doing so, they have an opportunity to redefine their partnership with business groups and become more influential, effective leaders of revenue and growth.
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cloud, hybrid, iot, public cloud, service, automation
    
Cisco
Published By: Cisco     Published Date: Sep 16, 2015
This edition of Unleashing IT highlights the best of the best: The strategies and Cisco Powered services providers that deliver on the promise of enterprise-class clouds.
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cloud, hybrid, iot, public cloud, service, automation
    
Cisco
Published By: Appcito     Published Date: Apr 09, 2015
Traditionally, rollout of a new software version has been a critical and painful process. In the past, new versions were implemented along with a maintenance period (i.e., service downtime), resulting in loss of business for that period. This downtime was generally acceptable when there were only a few releases a year. But now—in a more fast-paced world of hosted software-as-aservice (SaaS) solutions, increased responsiveness and daily or even more frequent releases—down times are no longer acceptable or a?ordable. Continuous Delivery is a practice used in the software industry to automate and improve the process of software delivery. It is all about adopting practices to release high-quality software fast through automation of the build, test and deployment processes.
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saas solutions, responsiveness, cloud delivery, continuous delivery, high-quality software, deployment processes, continuous deployment, cloud applications
    
Appcito
Published By: Lenovo and Intel®     Published Date: Sep 12, 2018
IT teams today are under pressure to build on-premises environments that mimic the agility and flexibility of public cloud services. It’s a challenge for IT teams to choose the right technology to invest in for servicing on-premises workloads. With high automation and minimal configuration or management, composable infrastructure fast tracks IT modernization by aligning IT delivery and operations, giving seamless access to dynamic, automated resources that can react in real-time.
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Lenovo and Intel®
Published By: IBM     Published Date: Jul 25, 2014
IBM® SmartCloud® Orchestrator makes complex cloud services easy to manage. Built on OpenStack, IBM SmartCloud Orchestrator provides common cloud services for multi tier application environments on top of compute, network and storage while supporting multiple hypervisors and multi-vendor platforms. It’s designed to simplify and speed the creation and execution of process workflows that then help shorten deployment and change processes in the cloud. With standardization and automation of cloud services through a flexible orchestration engine, IBM SmartCloud Orchestrator (SCO) provides ongoing service lifecycle management and the flexible platform to automate assets that most organizations are already using.
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ibm, ibm smartcloud, cloud services, application management, cloud computing, networking, storage, deployment
    
IBM
Published By: IBM     Published Date: Apr 09, 2015
How can you get actionable insight from user feedback to develop mobile apps that engage users and deliver what matters to them? The answer lies in cloud-based services that enable rapid collection and analysis of user feedback combined with automation enabling faster response.
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application integration, mobile apps, coding, cloud-based services, cloud computing, automation, user feedback
    
IBM
Published By: IBM     Published Date: Feb 26, 2016
Watson Engagement Advisor is transforming the way people and organizations interact with the latest evolution of self-service. Watson Engagement Advisor empowers users to get questions answered in the manner they like best.
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watson engagement advisor, ibm, customer engagement, customer service, process automation
    
IBM
Published By: IBM     Published Date: Feb 26, 2016
"When it comes to customer service, millennials have little patience and incredibly high expectations. In the United States, this segment's buying power will surpass that of any other single generation in 2017. Are you ready to meet these demands? IBM Watson Engagement Advisor goes far beyond the conventional call center automation mandate of controlling operational costs - it empowers customers to serve themselves however and whenever suits them best. Whether it's troubleshooting their account, getting advice on which products to buy, or resetting their password, Watson Engagement Advisor is available 24x7 through any device to get to the heart of customers’ needs, faster. "
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ibm, watson engagement advisor, analytics, customer service
    
IBM
Published By: Business-Software     Published Date: Apr 02, 2009
With help desk automation, companies can increase collaboration and information-sharing among the various departments that play a role in customer satisfaction, including customer service, product development, and quality assurance, as well as field consultants and support staff. Additionally, help desk automation can tightly integrate both internal and external support processes. Learn more today!
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itil, itsm, service management, help desk, automation, customer satisfaction, loyalty, retention
    
Business-Software
Published By: ClickMail Marketing     Published Date: Jun 03, 2009
Whether you're in the market for a new ESP now or want to see how your current one stacks up, you'll find this whitepaper an invaluable resource. This whitepaper will help you take a thoughtful, informed approach to your ESP selection or comparison to your existing solution, so you can compare apples-to-oranges and still make a wise choice.
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email service provider, esp, clickmail, roi, dma, direct marketing association, deliverability, marketing channel
    
ClickMail Marketing
Published By: Business Software     Published Date: May 28, 2013
Professional Services Automation Software: What’s the Value for Your Business? Why Professional Services Automation Software? Your service business is highly competitive,regulated, and fast. Your project teams operate in multiple time zones and currencies. You have to deal with complex revenue recognition and cost accounting rules while at the same time meeting lofty utilization targets. You need dependable utilization and demand forecasts so you can staff and train your teams accordingly. At the same time, you have to deal with multiple billing scenarios since your projects range from fixed bid, milestone driven, or time and material. Not to mention keeping a good handle on your resource pool, both full time staff, part timers, and your consultants, the skills they have acquired, their experience, general interests and preferences, and availability.
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professional services, psa, top 10 psa vendors, business software.com
    
Business Software
Published By: Riverbed     Published Date: Jul 15, 2014
Your business is complex. Big data promises to manage this complexity to make better decisions. But the technology services that run your business are also complex. Many are too complex to manage easily, fueling more complexity, delays, and downtime. Forrester predicts this will inevitably get worse. To combat this onslaught, you can no longer just accelerate current practices or rely on human intelligence. You need machines to analyze conditions to invoke the appropriate actions. These actions themselves can be automated. To perform adaptive, full-service automation, you need IT analytics, a disruption to your existing monitoring and management strategy.
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big data analysis, it analytics, manage, complex, automation, monitoring, management strategy
    
Riverbed
Published By: HP     Published Date: May 05, 2014
Service virtualization and testing automation speed time-to-market: Discover how Walgreens has reduced application development cycle time (from 10 weeks to 5 to 7 weeks), transformed testing into a non-linear, agile process and ensured high quality of proprietary business applications using HP Application Lifecycle Management solutions. Walgreens is a leader in providing consumers with multi-channel access to pharmacy and health-and-wellness related goods and services.
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hp uft, hp service virtualization, hp application, hp software tools, it case study, lifecycle intelligence, lifecycle management, alm
    
HP
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