service automation

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Published By: LogMeIn     Published Date: Feb 27, 2018
Customer service organizations are struggling to react to the pace of innovation and the explosion of channels and devices. To get ahead of these challenges, AD&D pros must deeply invest in automation — automated answers, automated conversations, automated agent guidance, and automated end-to-end processes. They must also invest in intelligence to ensure automated technologies evolve and learn from prior interactions over time. Automation and intelligence quell the headcount increases. They will free agents from working on low-value or repetitive tasks, as they will only have to address highly complex customer scenarios or exceptions to standard operations. This also enables them to focus on building connections with customers to garner their satisfaction and loyalty.
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customer, service, operations, optimization
    
LogMeIn
Published By: BMC ESM     Published Date: Aug 20, 2009
Automating your data center can improve operational efficiency and give you control over service quality, security, and business agility, while simultaneously reducing risk and costs.
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data center, operational efficiency, service, security, business agility, automation, bmc, esm, virtualization, it infrastructure
    
BMC ESM
Published By: BMC ESM     Published Date: Aug 20, 2009
What if you could predict disruptive IT events and automate their resolution — all before they disrupt your business?  Software Consultant Ron Coleman provides a demonstration and discusses the key points of Service Assurance from BMC Software.
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service assurance, bmc, it events, it automation, software demo, automate
    
BMC ESM
Published By: BMC ESM     Published Date: Aug 20, 2009
BMC Service Automation automates repetitive, manual tasks (such as provisioning, patching and compliance) to reduce the margin for error, allowing IT to get things done more quickly, and across organizational silos.  Software Consultant Ron Coleman provides a demonstration and discusses the key points of Service Automation from BMC Software.
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bmc, automation, service automation, silos, software, margin for error, error reduction, patching, provisioning, compliance, manual task, business process automation
    
BMC ESM
Published By: BMC ESM     Published Date: Aug 20, 2009
IT infrastructures have become exceedingly complex, resulting in a highly interconnected network of old and new technologies. In a world where IT budgets are shrinking and mergers are common, how do you get the most value from your IT resources?
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it costs, it resources, it infrastructure, it budget, spend management, bmc, mergers, podcast, virtualization, legacy, mainframe computing, automation
    
BMC ESM
Published By: BMC ESM     Published Date: Nov 05, 2009
This paper discusses the pressing need for IT modernization. It describes how a strong service assurance capability enabled by available BSM solutions can help you meet this need and deliver compelling business benefits. These benefits include greater IT staff efficiency, improved service delivery to the business, less risk, and lower costs.
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bmc esm, it modernization, business service management, consolidation, automation, configuration management database
    
BMC ESM
Published By: BMC ESM     Published Date: Nov 06, 2009
As you know, automation is a critical component in achieving long-term IT savings. We've compiled a few resources to give you an overview of the benefits of service automation and the technology behind our comprehensive solution.
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bsm esm, service automation, business service management, roi, configuration management, patch management, server
    
BMC ESM
Published By: BMC ESM     Published Date: Nov 09, 2009
In this article, customers, analysts and IT experts share strategies to help automate your manual processes and ensure that changes are applied according to configurations - every time. Download the ebook.
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bmc esm, service automation, utility computing, business service management, itil, roi, server compliance
    
BMC ESM
Published By: Progress Software     Published Date: Feb 03, 2010
Enterprises invest in packaged applications, development systems, testing, services oriented architectures, middleware and analytics to align process automation with business cycles. When IT is successful in this alignment, cycles accelerate and we see improvements in business flexibility that we now take for granted.
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bpm, progress, cep, navigation systems, idc, middleware, analytics
    
Progress Software
Published By: Workday     Published Date: Sep 14, 2018
Customer insight professionals won’t want to miss this Forrester report on professional services automation (PSA) tools. See how Workday and other vendors perform when it comes to functionality, vertical market focus, and more. Read the report to get an overview of 17 PSA providers, along with recommendations to help you find a vendor that fits your firm's needs.
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Workday
Published By: Ipswitch     Published Date: Dec 01, 2014
The third largest US-based provider of inter-bank transaction services offers a Financial Services case study illustrating the automation of over 1,100 tasks by MOVEit Core and MOVEit Central for managing financial transactions. MOVEit File Transfer to manage file transfers to client banks, regulators, and other financial institutions. Companion product MOVEit Central to automate file-based business processes.
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ipswitch, lendingtools, streamlines, file trasnfer, flexibility, moveit, transfer scripts, streamlined solution, audit trail, transfer security, automation
    
Ipswitch
Published By: Genesys     Published Date: Jun 13, 2018
Ease, effectiveness and emotion drive great customer service, but top-line growth requires that application development and delivery (AD&D) professionals keep an eye on trends. Forrester Research has identified 10 customer service trends in 2018 for AD&D and others who support customer service. Before you strategize on improving your quality of service, read this Forrester Report by Vice President and Principal Analyst Kate Leggett. You’ll learn which investments are critical and the advantages of: • Focusing on context and inquiry type to deliver the best customer experience • Using automation and AI to uncover new revenue streams and transform operations • Exploring new labor models to maximize human connections in a digital world
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customer service, ease, effectiveness, automation
    
Genesys
Published By: Juniper Networks     Published Date: Aug 03, 2017
How do you stay ahead of disruption? In an international survey, more than 90 percent of the respondents agreed that two things give them a competitive advantage that’s significant. How to create and deploy new products and services faster The top three countries leveraging network and automation technologies Global statistics on the business advantages gained from these technologies
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network technologies, automation technologies, organization efficiency, improved production
    
Juniper Networks
Published By: WorkBook from Deltek     Published Date: Apr 26, 2018
The key to delivering profitable projects right from the start is being able to quote them accurately. Bidding on, and deploying scarce resources to a project that could not be delivered profitably is a recipe for failure. Through PSA solutions, top performing consulting firms can more accurately estimate job costs to determine profitability. Using analytics and lessons from past projects, this will enable smarter decisions on which projects should be bid on so that the project portfolio can be fully optimized. Further, this information can be refreshed mid-project so that changes can be made in an agile manner, and projects that are going off the rails can be steered back towards profitability.
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management, delivery, professional, services, automation, project, management
    
WorkBook from Deltek
Published By: WorkBook from Deltek     Published Date: Apr 26, 2018
What is it that intrigues you about project work? If you’re like many people, there’s a lot of appeal in the variety of the challenges, the different clients, and the diversity of needs. As they say, it’s the spice of life! For you, and others who work in the way you do, project work sure beats doing the same thing day in and day out.
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professional, services, automation, project, workflow
    
WorkBook from Deltek
Published By: Service Now     Published Date: Feb 09, 2018
We’re at a tipping point for customer service operations. Customers contact enterprises at a greater rate over a greater number of channels — shifting between them seamlessly and even using channels simultaneously. Enterprises react by adding headcount — an unsustainable strategy. You must transform operations by developing strength in automation, AI, and knowledge. This report reveals the top 10 customer service trends in 2018 for application development and delivery (AD&D) pros supporting customer service.
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Service Now
Published By: KPMG     Published Date: Jun 06, 2019
Leading companies are focused on increasing customer satisfaction and retention by taking an organisation-wide, customer-centric approach. Find out about the critical role HR has to play in elevating the customer experience. Read this report to discover: • how HR can influence the customer agenda • how to take advantage of AI and D&A to recruit the right people • what skills customer service employees will need as a result of automation • how to win senior buy-in for new HR policies and approaches • seven action steps for building a customer-centric culture.
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KPMG
Published By: Workday     Published Date: Jul 30, 2019
Professional services automation (PSA) can empower your firm to respond quickly to new opportunities by automating critical processes and increasing visibility into capacity and capability.
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Workday
Published By: Workday     Published Date: Jul 30, 2019
To help you find the PSA tools best suited for your firm, Forrester’s report “Now Tech: Professional Services Automation Tools, Q2 2018” separates vendors by size, functionality, geography, and vertical market focus.
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Workday
Published By: Adobe     Published Date: May 15, 2018
Adobe article that condenses/highlights key findings from the Econsultancy Digital Marketing in the Financial Services and Insurance Sector 2017 Study, an in-depth, 5000+ word report covering FSI executives’ opinions on: – General trends in retail banking, investment banking, and insurance – Internal structures their companies are using to execute digital transformation – The biggest threats/disruptions in the industry – The biggest priorities in 2017 (leaders are focusing on both customer retention and customer acquisition, mainstream is focusing just on customer retention) – Main sources of sales and leads (digital + mobile are steadily increasing sources) – Digital marketing budgets & investment areas (leaders are investing more in digital marketing automation and analytics) – Use of the cloud and AI to automate analysis and marketing – The importance of multichannel personalization – Innovation in the types/formats of products/services provided (leaders are focusing on imp
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Adobe
Published By: CA Technologies     Published Date: Jun 04, 2015
In today’s fast-moving, ultra-competitive business landscape, the days of enterprises spending months—or even years—building, testing and releasing an application, service or new set of capabilities to the market are over. Customers, technology users and the market as a whole are more nimble than ever before, and their demands for innovative new functionality have grown in concert. In other words, customers are no longer content to wait for the next big release—nor are they willing to deal with glitches and defects when it arrives. In this brief you will learn how an enterprise release automation solution can help your organization simplify and accelerate your application delivery processes.
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CA Technologies
Published By: BlackLine     Published Date: Feb 26, 2018
If you’re in the middle of a finance transformation initiative, then you’re not alone. Leaders at enterprise and mid-size finance and accounting organizations alike are reviewing their current processes, technology, and talent, to build their blueprints for change. With the rise of broader digital transformation projects, finance organizations are first looking to upgrade their own operating models. The truth is that finance transformation is a journey, not a destination. Many finance organizations have already embarked on it, driving down costs, whether through enhancing shared services centers, or applying more centralization, standardization, and automation. Yet for many, the greater opportunities lie ahead: providing better insight to the broader organization, shedding low-value workloads that hold the team back, and revamping ingrained legacy accounting tasks that create risk. Wherever you are today, there are real opportunities to move the dial away from the status quo.
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finance, accounting, technology, digital transformation
    
BlackLine
Published By: Genesys     Published Date: Jul 13, 2018
Ease, effectiveness and emotion drive great customer service, but top-line growth requires that application development and delivery (AD&D) professionals keep an eye on trends. Forrester Research has identified 10 customer service trends in 2018 for AD&D and others who support customer service. Before you strategize on improving your quality of service, read this Forrester Report by Vice President and Principal Analyst Kate Leggett. You’ll learn which investments are critical and the advantages of: • Focusing on context and inquiry type to deliver the best customer experience • Using automation and AI to uncover new revenue streams and transform operations • Exploring new labor models to maximize human connections in a digital world
Tags : 
    
Genesys
Published By: HP Inc.     Published Date: Feb 14, 2019
How to overcome complexity and be ready for future growth. The modern production digital print market brought a world of opportunities for micro-runs and variable data printing into the hands of Print Service Providers (PSPs). With print available in any quantity to anyone, print is being democratized, resulting in ever-greater numbers of increasingly smaller jobs. The old print model of high-volume static print is being replaced with a myriad of micro-runs and micro-jobs. Automation that allows PSP owners to master the ensuing complexity and respond faster than ever before is enabling them to refocus on market development and on delivering value.
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HP Inc.
Published By: Absorb     Published Date: May 09, 2018
eLearning has become the prevailing approach to employee onboarding, compliance training, and professional development. The efficiencies that eLearning affords stem from automation, customization and self-service. These attributes allow end users (employees and others) to access just the right training at just the right time. They also provide Learning and Development administrators the peace of mind that training will be delivered as needed, in a consistent manner and that tracking the progress of individuals will also be made simpler by automation.
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lms, employee, training, efficiencies, elearning, automation
    
Absorb
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