self service

Results 301 - 325 of 344Sort Results By: Published Date | Title | Company Name
Published By: Oracle     Published Date: Nov 01, 2013
3 best practices for providing ‘a little extra service’ using chat and email management that will save your company money and drives high customer satisfaction at the same time.
Tags : 
zenithoptimedia, oracle, customer satisfaction, customer interaction, customer service, live chat, email management, personalized web self-service
    
Oracle
Published By: Oracle     Published Date: Nov 01, 2013
Customers want to solve their issues quickly and easily on the Web. Here we provide 3 recommended capabilities to invest in to transform company knowledge and Web self-service tools so you can achieve higher customer retention and save millions on support costs.
Tags : 
zenithoptimedia, oracle, web self-service, customer service, customer satisfaction, social support sites, customer needs, personalized web content
    
Oracle
Published By: Oracle     Published Date: Nov 01, 2013
This Executive Brief explores the role of service and support in creating great customer experiences, the service goals market leaders use related to customer experience, the Oracle approach for empowering new service experiences, and how Oracle’s service solutions can help organizations create and manage their own great customer experiences across all channels, touchpoints, and devices.
Tags : 
zenithoptimedia, oracle, executive strategy series, customer experience, empowering people, take initiative, power your brand, oracle service solutions
    
Oracle
Published By: Oracle     Published Date: Nov 01, 2013
Today customers look to engage with organizations through an increasing number of channels – and expect more from every customer service and support experience. A strategically implemented knowledge management initiative for both the contact center and Web self-service channels offers a powerful answer to this growing need to do more with less. However, a poorly implemented initiative can have a negative impact – increasing call and Web session time and frustrating both customers and agents alike. This eBook sets out 5 simple steps for optimizing customer service and support with an effective, best-practice-led knowledge management initiative.
Tags : 
zenithoptimedia, oracle, knowledge management, transform customer service, oracle comprehensive solution, optimize customer service, contact center, web self-service environment
    
Oracle
Published By: VMware     Published Date: Feb 24, 2017
IT organizations are largely siloed between the desktop and mobile management worlds. IT has addressed management of mobile devices with modern enterprise mobility management (EMM) solutions. However, Windows desktops have been managed separately using older PC lifecycle management (PCLM) technologies, which have fallen short of basic IT and end user expectations of today’s evolved, mobile-cloud workforce. The VMware AirWatch® Unified Endpoint Management (UEM) solution is a single, platform-independent approach for managing every device and every operating system across any organizational use case. The solution combines traditional client management requirements with modern EMM efficiencies enabling IT to deliver OS policies, patches, and apps over-the-air. Cloud-first management with instant push technologies and self-service capabilities ensure lower cost management, better security, and peak user experience regardless of the device being used to access the corporate environment.
Tags : 
    
VMware
Published By: Gleanster Research     Published Date: Oct 11, 2012
Authored by two luminary Business Intelligence (BI) industry analysts. This 9 page report exposes best practices on Self-Service BI. The findings come from a Q3'12 survey on BI, which captured the experiences of 327 organizations.
Tags : 
business intelligence, cio, self-service, business analytics, data warehouse, data, analysis
    
Gleanster Research
Published By: Oracle     Published Date: Apr 05, 2013
One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions. By tracking the interplay between these, you can more easily identify meaningful key performance indicators.
Tags : 
contact center, oracle, call center, touch point methodology, face to face, contact center agents
    
Oracle
Published By: Oracle     Published Date: Mar 04, 2014
As Americans spend an increasing amount of time on the internet, they’re demanding a more positive, intuitive, and instant online experience—each and every time. In short, they expect the time they invest in the Web to be worth every millisecond devoted to it. Likewise, business leaders know that every visit to an organization’s Website affects the way consumers view their companies as a whole. Thus, each online interaction must be better than good and, at best, generate positive buzz. Just one negative experience, after all, can generate a negative buzz heard around the world.
Tags : 
oracle, oracle cloud service, customer experience, self service, web experience
    
Oracle
Published By: Oracle     Published Date: Mar 18, 2014
Customer relationship management (CRM) deployments are most effective when they legitimately support all three words that make up the acronym itself. Customers of the modern business-to-business (B2B) enterprise benefit when they purchase goods and services from companies who are focused on the buyer’s experience. Internal relationships within the selling organization are more effectively maintained when all customer-facing stakeholders have access to the rich data contained in a well-maintained CRM. And the management of the enterprise providing solutions can run their business like a finely-tuned machine when the maximum levels of visibility into customers and accounts are clear and accurate. This Research Brief combines research from a number of Aberdeen Sales Effectiveness research data sets, to create a holistic view of the most effectively deployed CRM systems.
Tags : 
oracle, customer relationship management, crm, b2b, internal relationships, sales effectiveness, sales teams, sales strategy
    
Oracle
Published By: GeoTrust     Published Date: Jan 17, 2014
In this guide, you'll learn about what goes into creating your own do-it-yourself (DIY) e-commerce web site, from picking the right tools and services you’ll need to create your web pages, to selecting the best hosting provider and payment solution to fit your business, to figuring out the best security for your site.
Tags : 
e-commerce, shopping cart, hosting provider, payment processor, geotrust true, geotrust, ssl certificates, bit encryption
    
GeoTrust
Published By: GeoTrust     Published Date: Oct 06, 2014
In this guide, you'll learn about what goes into creating your own do-it-yourself (DIY) e-commerce web site, from picking the right tools and services you’ll need to create your web pages, to selecting the best hosting provider and payment solution to fit your business, to figuring out the best security for your site.
Tags : 
e-commerce, diy, tools and services, hosting provider, payment solution, best security
    
GeoTrust
Published By: Pega     Published Date: Jun 21, 2016
IT leaders working on customer service projects must display an incredible amount of diligence. An organization’s CRM system has become its lifeline to customers, but as customer needs evolve so has the requirements of CRM. According to Gartner, today’s CRM solution must include a laundry list of capabilities outside its traditional core functionality including: native mobile support of the vendor's customer service and support business applications; real-time analytics; industry-specific functionality and workflow; context mining of voice and text; scalable cloud-based systems; social media engagement; suggested next agent action; multimodal capabilities, such as chat within mobile self-service; and even co-browsing. Gartner surveyed the CRM field and evaluated each vendor including Pegasystems.
Tags : 
    
Pega
Published By: Clearvale by BroadVision     Published Date: Aug 21, 2009
The benefits of moving manual processes to the web are well understood. But very few organizations have web-enabled product returns, bill disputes or other complex business processes. This paper discusses requirements for web-enabling complex processes.
Tags : 
self-service, self service, online processes, cost control, automation, broadvision
    
Clearvale by BroadVision
Published By: Clearvale by BroadVision     Published Date: Aug 21, 2009
The move towards self-service is clearly about mitigating costs. But self-service models can also deliver significant benefits to users when they combine the best of online convenience with the insight and personal touch of an experienced sales or service rep.
Tags : 
self service, customer service, customer relationship management, crm, live support, online help, online support, cost control
    
Clearvale by BroadVision
Published By: IBM     Published Date: Feb 08, 2008
Point of service is the key to every retail operation. But with e-mail marketing, in-store/self-service kiosks and more, the definition of point of service is changing. These changes create a unique opportunity to utilize advanced technologies to improve the customer experience. The IBM Retail Environment for SUSE LINUX (IRES) is designed to help retailers do just this -- while generating higher profits.
Tags : 
pos, point of service, tco, marketing, customer experience, increase sales, profitability, retail
    
IBM
Published By: IBM     Published Date: Mar 11, 2008
Self-service Web portals enable governments to help citizens obtain information, apply for services and complete transactions more quickly than ever before.  Download this paper to find out how, through the power of Web portals, IBM can help your government agency make information more accessible, and processes more efficient for citizens, businesses and government employees.
Tags : 
ibm, corporate portal, portal, portals
    
IBM
Published By: IBM     Published Date: Jun 11, 2008
According to Selfserviceworld.com, 50 percent of consumers prefer to use credit cards at self-checkout counters. As credit card usage continues to rise, it's beneficial for retailers to consider non-cash methods of payment. Download the white paper and see how self-checkout solutions from IBM can help increase sales and improve customer satisfaction.
Tags : 
checkout, retail, point of sale, pos, customer service, ibm, mmdg
    
IBM
Published By: SBE     Published Date: Nov 17, 2006
This white paper covers the use of new growth-oriented file systems with snapshot capabilities, iSCSI for network layer independence, and a collection of other technologies provided by various vendors and open source projects to create a multi-tiered storage solution with self-service data restoration, long term growth, and disaster recovery.
Tags : 
iscsi, storage management, storage scalability, scalable storage, scalability, multi tiered, multitiered, sbe
    
SBE
Published By: SpringCM     Published Date: Dec 07, 2006
Learn how web services integration enabled Priority Solutions’ clients and vendors to access documents in the SpringCM repository via the company’s self-service Web portal.
Tags : 
content management, document management, content management system, collaboration, web portal, portals, internet portal, springcm
    
SpringCM
Published By: AT&T     Published Date: Jun 25, 2008
IP Multimedia Subsystem (IMS) is an open international standard for Next Generation Networking. It supports the delivery of Voice over IP (VoIP) and various multimedia services. IMS is not in itself a service, but an architecture for service delivery. IMS was originally developed by wireless carriers within the context of the Third Generation Partnership Project (3GPP) in 2002. Since then, its advantages have led to the adoption of IMS by wireline carriers.
Tags : 
voip, voice over ip, ip telephony, ip networks, wireless ip, wireless technology, at&t, att
    
AT&T
Published By: Netwrix     Published Date: Apr 22, 2008
Password practices that improve security are by their nature burdensome to the user, resulting in passwords difficult to remember which are often changed about the same time they have finally become memorized. Yet password security remains a cornerstone of system security: as much as 80% of security breaches take place not through arcane hacking and virus attacks, but through system infiltration facilitated by use of a password.
Tags : 
netwrix, authentication, passwords, password management, identity theft, fraud, login
    
Netwrix
Published By: VMware Dell     Published Date: Sep 29, 2008
As a growing law firm, Sills Cummis found itself presented with several classic IT challenges. It had to contend with server proliferation within its data center, implement a cost-effective disaster recovery system, and ensure high availability of key applications and services for its attorneys. Through its purchase of the VMware Infrastructure 3 suite, Sills Cummis was able to tackle all of these problems.
Tags : 
vmware, dell, sills cummis epstein, gross p.c., servers, sql server
    
VMware Dell
Published By: Easynet     Published Date: Mar 26, 2008
With demand for freight transportation services continuing to grow faster than GDP growth in Europe, the logistics industry has structured itself around the provision of very specific value-added services beyond just transportation. Many logistics companies are vying to capture new opportunities in the area of value-added services. Find out how in this IDC paper.
Tags : 
information management, voice over ip, vpn, business process management, logistics, managed networks, voip, bpm
    
Easynet
Published By: Clickatell     Published Date: May 20, 2008
In meeting the challenges of an increasingly competitive banking landscape, Standard Bank seeks to differentiate itself by providing the highest levels of service to its customer base. An integral part of achieving this goal has been its partnership with Clickatell to deliver personalized and relevant messaging to bank customers via their mobile phones.  Read this case study to learn more.
Tags : 
customer centric messaging, clickatell, standard bank
    
Clickatell
Published By: SAS     Published Date: Apr 16, 2015
SAS Institute is gearing up to make a self-service data preparation play with its new Data Loader for Hadoop offering. Designed for profiling, cleansing, transforming and preparing data to load it into the open source data processing framework for analysis, Data Loader for Hadoop is a lynchpin in SAS's data management strategy for 2015. This strategy centers on three key themes: 'big data' management and governance involving Hadoop, the streamlining of access to information, and the use of its federation and integration offerings to enable the right data to be available, at the right time.
Tags : 
    
SAS
Start   Previous    1 2 3 4 5 6 7 8 9 10 11 12 13 14    Next    End
Search      
Already a subscriber? Log in here
Please note you must now log in with your email address and password.