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Published By: Zooz Payments     Published Date: Nov 27, 2015
Learn how international online shoppers prefer to complete their purchases. Understand how to offer the most compelling payment method to the largest international markets.
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online payments, ecommerce payments, ecommerce, credit card processing, online gateway, payments solutions, payment systems, electronic payment systems, process online payments
    
Zooz Payments
Published By: DigiCert     Published Date: Aug 01, 2018
As a leading provider of SSL certificates, DigiCert is here to help you discover the benefits of using HTTPS across your entire site, and to help you successfully implement it. HTTPS Everywhere is a best practice security measure for websites that ensures the entire user experience is safe from online threats. The term simply refers to using HTTPS—the secure web protocol enabled by SSL/TLS—across your entire website instead of selectively. Implementing HTTPS Everywhere on your website secures the user and your organization’s data on every page— from start to finish.
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DigiCert
Published By: Oracle     Published Date: Aug 09, 2013
Paul Stephen, Sr. Program Manager of IT Operations at Zillow, and John Doel, Principal at KPMG, share lessons learned from Zillow’s Oracle Fusion HCM and Talent Management implementation.
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fusion, hcm, customer, oracle
    
Oracle
Published By: Oracle     Published Date: Aug 15, 2013
Paul Stephen, Sr. Program Manager of IT Operations at Zillow, and John Doel, Principal at KPMG, share lessons learned from Zillow’s Oracle Fusion HCM and Talent Management implementation.
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fusion, hcm, customer, oracle
    
Oracle
Published By: Zendesk     Published Date: Jan 03, 2019
To successfully meet customer demands for more immediate, personalized attention, companies are leveraging new technologies that go beyond traditional voice and email. By implementing such channels as live chat, social media, mobile apps, SMS/text messages, self-help solutions, and more, companies can now be ready wherever and however the customer wants. The following report, sponsored by Zendesk, is based on an online survey of 1,044 U.S. consumers who have received online or phone customer service. The research goal was to better understand present customer expectations and to quantify the impact of customer service on business results. Questions were asked about past experiences with customer service, as well as preferences and opinions. Certain questions were repeated from a similar 2013 survey to enable trend analysis.
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Zendesk
Published By: Intel     Published Date: Jul 17, 2019
Managing a large, diverse, and geographically dispersed fleet of client systems can be complex and time-consuming. With the increasing prevalence of smart, connected devices that are beginning to appear within the enterprise across industries, technology service organizations will face an explosive demand for a consistent approach to device management and security. Using Intel AMT, service organizations can take simple and effective steps to enable more manageable client systems. They can streamline operations and create a consistent approach to managing a broad spectrum of devices. Powerful platform capabilities can help service organizations meet user needs, minimize downtime, and safeguard the enterprise. Service organizations can draw upon available solution reference architectures, implementation guides, and readily available tools from Intel and others to successfully activate Intel AMT and begin to realize its major benefits.
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Intel
Published By: Schneider Electric     Published Date: Oct 17, 2016
This paper outlines practical steps that include clear methodologies, at-a-glance calculators and tools, and a comprehensive library of reference designs to simplify and shorten your planning process while improving the quality of the plan.
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Schneider Electric
Published By: Schneider Electric     Published Date: Oct 17, 2016
In this paper, we address critical questions about the implications of Open Compute on the upstream power infrastructure, including redundancy, availability, and flexibility. We introduce simplified reference designs that support OCP and provide a capital cost analysis to compare traditional and OCP-based designs. We also present an online TradeOff Tool that allows data center decision makers to better understand the cost differences and cost drivers to various architectures.
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Schneider Electric
Published By: Juniper Networks     Published Date: Oct 20, 2015
Cloud, mobility, and big data are driving business change and IT transformation
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architecture, big data, cloud, mobility, management, applications
    
Juniper Networks
Published By: Microsoft     Published Date: Mar 23, 2018
Expectations for Customer Service continue to rise around the globe. Customers expect more from brands when it comes to convenience, resolution times, and agent expertise. Evolving customer preferences are tightly linked to innovations in digital technology, and brands must embrace both in order to keep pace with heightened expectations. The good news is that brands that can deliver on expectations are rewarded with higher rates of customer retention and loyalty. The Microsoft 2017 State of Global Customer Service survey polled 5,000 people from Brazil, Germany, Japan, the United Kingdom and the United States. We continue to find commonalities along with distinct differences between locals. And though people in all age groups are embracing new digital trends, millennials especially are shaping the way brands need to think about the future of customer service engagement.
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Microsoft
Published By: Microsoft     Published Date: Oct 12, 2017
Customers expect more from brands when it comes to convenience, resolution times, and agent expertise. Evolving customer preferences are tightly linked to innovations in digital technology, and brands must embrace both in order to keep pace with heightened expectations. The good news is that brands that can deliver on expectations are rewarded with higher rates of customer retention and loyalty. The Microsoft 2017 State of Global Customer Service survey polled 5,000 people from Brazil, Germany, Japan, the United Kingdom and the United States. We continue to find commonalities along with distinct differences between locals. And though people in all age groups are embracing new digital trends, millennials especially are shaping the way brands need to think about the future of customer service engagement.
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customer service, customer loyalty, digital trends, multiple channels, microsoft
    
Microsoft
Published By: Pure Storage     Published Date: Jul 03, 2019
Splunk® has become a mission critical application. Thousands of organizations are gaining insight from their machine data and transaction logs using Splunk, and many more are planning to deploy Splunk. No matter what stage you’re in, having guidelines to follow can help improve the Splunk experience. Since a mission critical data application deserves a mission critical data platform, Pure Storage® built the solution on the Pure FlashStack™ converged infrastructure solution. FlashStack is a joint offering from Cisco® and Pure Storage. This paper is intended to provide a framework for designing and sizing a high-performance, scalable, and resilient Splunk platform. Pure Storage is a leading all-flash array provider focused on reducing storage complexity while improving Splunk performance, resiliency, and efficiency. To assure that your Splunk platform is sized appropriately, Pure Storage tested Splunk Enterprise on Pure’s FlashStack platform. The top takeaways from these efforts are tha
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Pure Storage
Published By: Pure Storage     Published Date: Apr 10, 2019
Splunk® has become a mission critical application. Thousands of organizations are gaining insight from their machine data and transaction logs using Splunk, and many more are planning to deploy Splunk. No matter what stage you’re in, having guidelines to follow can help improve the Splunk experience. Since a mission critical data application deserves a mission critical data platform, Pure Storage® built the solution on the Pure FlashStack™ converged infrastructure solution. FlashStack is a joint offering from Cisco® and Pure Storage. This paper is intended to provide a framework for designing and sizing a high-performance, scalable, and resilient Splunk platform. Pure Storage is a leading all-flash array provider focused on reducing storage complexity while improving Splunk performance, resiliency, and efficiency.
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Pure Storage
Published By: Epicor     Published Date: Sep 26, 2016
In this report, Mint Jutras references data collected from its 2016 Enterprise Solution Study, investigating goals, challenges and status and performance of software used to run a business.
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epicor, digital distributor, distributor, mint jutras, enterprise solution study, wholesale distribution, distribution, erp, wholesale distributor, wholesale e-commerce, cloud erp, business systems, b2b e-commerce
    
Epicor
Published By: Cisco     Published Date: Apr 20, 2016
Note: Part two of Karen Walker’s blog series continues her insights about Digital Transformation and spotlights how Cisco’s Marketing and Communications team is using technology to transform their function. Excerpt: Today’s marketers are delivering more and more content digitally, but to be effective that digital content can’t just be generic reference material. Rather, effective content must be relevant, timely, and personalized. And its goal should be to create a dialogue with the customer. This is no easy task. It requires investing in marketing technologies that help deliver personalized content with speed and agility. For modern marketers, technology opens the door to new revenue pipelines. Digital platforms and applications combined with data and analytics augment our go-to-market model.
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cisco, digital, marketing, technology, mobile, marketing strategy
    
Cisco
Published By: VMware     Published Date: Jul 01, 2016
Straight from our experts at VMware®, follow these technical tips to learn what you need to know to get started with VMware vCloud® Air™. From choosing the right service offering to migrating your workloads and administering resources, reference these tips as you extend your data center to the cloud.
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vmware data center, vcloud air, vsphere, hybrid cloud, public cloud, private cloud, disaster recovery, data center extension, data center replacement, date center modernization, virtual private cloud
    
VMware
Published By: Cardinal Health     Published Date: Dec 28, 2017
Days at a surgery center, or surgical hospital, can be unpredictable… but your supply chain doesn’t have to be. From managing costs, to physician preferences, surgery centers are challenged every day to maintain an efficient supply chain. Download this infographic to find out ways Cardinal Health can help your surgery center overcome five challenges, because less time focused on challenges means more time to focus on what matters most… patients
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Cardinal Health
Published By: Google     Published Date: Oct 26, 2018
In this Forrester Consulting report commissioned by Google, it explores cloud development approaches, preferences, challenges, and benefits among development and IT leaders at global enterprises. Among the key findings, it was clear that cloud is on its way to becoming synonymous with modern and innovative when it comes to applications. It also shows that application developers seek more agile tools with containers and functions that enable greater flexibility. Read the report to find out more.
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Google
Published By: Riskified     Published Date: Nov 04, 2019
To maximize success, eCommerce merchants need to be familiar with the unique shopping behavior and fraud trends of the holiday season. We’ve identified six key ‘sub-seasons’ and insights pertaining to geographies, channels and shipping methods - to give actionable tips to ensure a safe and profitable season. This report explores how merchants can stay competitive and boost revenue, while meeting the sophisticated expectations of holiday shoppers. What you will get from this report: 1. Tools to enable more cross-border eCommerce: Get insights to help you capitalize on the holiday season’s opportunities 2. Fraud trends for different segments of the holiday season: Better manage risk during the most lucrative quarter for eCommerce merchants 3. Insights on six key holiday sub-seasons: Identify unique consumer preferences to boost revenue
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Riskified
Published By: Oracle Analytics     Published Date: Oct 06, 2017
Empowered with mobile and cloud-based access to a myriad of products and services, customers now have a variety of options at their fingertips with regards to partnerships. Enterprises that do not follow the ever-changing tastes and preferences of their customers, or that wait too long to react, will fall behind and fail. Across functions, business professionals readily require big data tools and insights to understand and serve these customers. It is no longer an option for business users to rely on IT to deliver customer and other relevant analytics. On the flipside, handing the analytics reins entirely to business users can make governance nearly impossible. Organizations must find balance in a new approach in which IT mostly governs and curates data while business users are empowered to derive insights from data mostly ontheir own without delay.
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Oracle Analytics
Published By: Dassault Systèmes     Published Date: Nov 11, 2019
Learn about challenges, solutions and benefits of 7 DELMIA customers from different industries. Delivering quality products is important in all industries, but it is especially critical where consumer health and safety are affected. Automotive is one of those industries. That’s why Autoliv, a supplier of airbags and safety systems to all of the global automotive OEM’s, wanted to better manage quality and material flows, achieve greater traceability, and drive continuous improvement across its manufacturing plants. They have chosen DELMIA Apriso as their manufacturing execution platform. Autoliv has now an enterprise solution to streamline production operations from planning, to inventory and material flow management, to traceability and continuous improvement.
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Dassault Systèmes
Published By: Success Factors     Published Date: Aug 02, 2012
Measurable business results-that's what drives companies to partner with SuccessFactors. But each customer has a unique story to tell about their path to success. In this complimentary booklet, 28 SuccessFactors customers-large to small, in a variety of industries, and from around the globe-share their processes and results. With quotes, facts, and figures, the booklet shows business execution in action, with SuccessFactors BizX Suite. Find out how real customers moved beyond automating HR processes to actually aligning, optimizing, and accelerating workforce productivity in a way that drives measurable business results. With approximately 3,500 customers and 15 million subscription seats globally, many of the best names in the world rely on SuccessFactors software to deliver workforce performance that is second to none. Will their path to success help guide yours? Download the booklet today and find out.
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successfactors, sap, customer spotlights, reference booklet, loud in the cloud, successfactors bizx, case studies, customers testimonials, workforce performance, measurable business results, lars dalgaard
    
Success Factors
Published By: Dell     Published Date: Feb 02, 2018
Technology is quickly moving to the forefront of business priorities as organizations undertake digital and IT transformation projects that enable strategic differentiation in a world where users leverage applications and data in new ways. Organizations in all industries must better align with changing customer preferences to avoid being disrupted by a new crop of nimble competitors. Technology will increasingly determine how businesses define and distinguish themselves in the market. IDC has noted that most organizations were not born digital but instead have legacy business processes, applications, and infrastructure that require modernization and automation. As a result, businesses must embark on an IT transformation initiative to modernize and automate their legacy infrastructure to prime themselves to achieve their digital business goals and initiatives
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Dell
Published By: INT_AstuteIT_ABM_DoubleTouch_BENELUX     Published Date: Feb 23, 2018
Wholly relevant and personalized customer service is no longer an optional preference, so much as an inevitable reality. Through the right data management technology, marketers can pave the way for their customers to reach the right ticket for their chosen journey, through the channels they prefer, in a way which means something to them in that particular moment. Airlines don’t have to make use of beacon technology and IoT to begin uplifting their outreach, but should choose a solution which is ready as soon as they are, to plug into, embrace and deliver actions with a shifting landscape of consumer touchpoints.
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customer, marketers, technology, management
    
INT_AstuteIT_ABM_DoubleTouch_BENELUX
Published By: Monetate     Published Date: Oct 05, 2018
So you’re thinking about personalisation. Great. You’ve come to the right place. Your timing is good, too. FitForCommerce found that 71% of shoppers agree personalisation makes it easier to find the products that they want to buy. And when products are easy to buy, you can sell more of them. But deciding you want to personalise the shopping experience for your customers is just the beginning. You also need an agile software partner to help you deliver that experience, so you can quickly respond to changing customer behaviours and preferences. To get the most value out of your potential software partner, we recommend you ask tough questions to make sure your investment will help you meet your business goals. Here are our top nine questions to ask a potential personalisation partner.
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Monetate
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