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Published By: Aberdeen Group     Published Date: Sep 11, 2012
The purpose of this paper is to introduce the cloud computing adoption framework from IBM and make it available for use by any organization looking for a standardized frame of reference for cloud computing discussions.
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cloud, computing, aberdeen, technology, ibm, cloud, cloud adoption
    
Aberdeen Group
Published By: Aberdeen-IBM     Published Date: Sep 12, 2012
The purpose of this paper is to introduce the cloud computing adoption framework from IBM and make it available for use by any organization looking for a standardized frame of reference for cloud computing discussions.
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cloud, computing, aberdeen, technology, ibm, cloud, cloud adoption, application integration
    
Aberdeen-IBM
Published By: Pure Storage     Published Date: Feb 25, 2014
This is a white paper that assumes familiarity with Oracle database administration as well as basic Linux system and storage administration tasks as required for a typical database installation, such as creating partitions and file systems. The Pure Storage Flash Array is ready to run your Oracle database with no changes to your existing configuration. You can realize significant improvements in performance and ease of manageability
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pure storage, oracle, database, flash for oracle, flash for database
    
Pure Storage
Published By: Pure Storage     Published Date: Feb 25, 2014
Read this white paper to discover how IT planners are looking to flash-based storage to allow the quest for scale and density to continue.
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pure storage, vmware, vmware view, vdi, flash for vdi, flash for vmware view
    
Pure Storage
Published By: Oracle     Published Date: Oct 22, 2015
New global research sponsored Oracle Retail challenges retailers to adapt to the modern retail market. Featuring independent survey data from 5,000 consumers worldwide, this report provides a clear view of global expectations and preferences when shopping across channels, devices and boarders.
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oracle, retail, oracle retail, retail marketing, shopping
    
Oracle
Published By: Oracle Service Cloud     Published Date: Mar 23, 2016
Consumer preference for customer service channels is changing across all ages and demographics. Adoption of digital customer service channels, with an emphasis on self-service channels such as web and mobile, is exploding as consumers expect relevant and seamless omnichannel customer service. However, firms’ technology and staffing plans are not keeping up with consumer demand for digital customer service. This report outlines communication channel customer use and major gaps in contact center technology and operations. It also provides data that will help application development and delivery (AD&D) pros align operations with customer expectations to garner their satisfaction and long-term loyalty.
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oracle, service cloud, forrester report, contact centers
    
Oracle Service Cloud
Published By: Microsoft     Published Date: Jul 20, 2018
EXPECTATIONS FOR CUSTOMER SERVICE CONTINUE TO RISE AROUND THE GLOBE Customers expect more from brands when it comes to convenience, resolution times, and agent expertise. Evolving customer preferences are tightly linked to innovations in digital technology, and brands must embrace both in order to keep pace with heightened expectations. The good news is that brands that can deliver on expectations are rewarded with higher rates of customer retention and loyalty. The Microsoft 2017 State of Global Customer Service survey polled 5,000 people from Brazil, Germany, Japan, the United Kingdom and the United States. We continue to find commonalities along with distinct differences between locals. And though people in all age groups are embracing new digital trends, millennials especially are shaping the way brands need to think about the future of customer service engagement. Regardless of industry, service organizations are a customer engagement focal point for brands around the world. Our r
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Microsoft
Published By: IBM     Published Date: Oct 15, 2009
Read the white paper, "Understanding Consumer Patterns and Preferences in Multi-channel Retailing," to see how consumers are filling their baskets, why shoppers change channels and other key findings.
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consumer patterns, preferences, ibm, multi-channel retailing, retailer, shopping frequency, demographics, retail industry
    
IBM
Published By: IBM Software     Published Date: Feb 14, 2011
View this online demo to learn how leading retailers are using market basket analysis to gain insights into buyer patterns to offer products and promotions that match shopper preferences and behaviors as well as to link purchases to specific buyers to create tailored offers.
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ibm cognos, predictive analytic, market basket analytics, online demo, retailer, shopper preference, consumer behavior
    
IBM Software
Published By: Dell     Published Date: Sep 21, 2012
Choosing the right combination of hardware and software for your data center can be a daunting task. This guide provides scalability within these configurations to fit your hardware needs as your business grows
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dell, microsoft, virtualization, hardware, infrastructure, virtualized infrastructure, high availability, it infrastructure, clustering
    
Dell
Published By: Dell     Published Date: Sep 24, 2012
Employ the newest DellT server technology, with high-density memory, balanced I/O and the latest processors, for your enterprise virtualization and business processing environments.
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hardware, dell, high availability, virtualization, virtualized infrastructure
    
Dell
Published By: Dell     Published Date: Sep 24, 2012
Make IT the engine for your business success. The newest generation PowerEdgeT family is engineered with the right combination of features and performance scalability to handle tough workloads for both large and small data center environments.
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it infrastructure, dell, server and storage configuration, data center, high availability, clustering, data, infrastructure configuration, network configuration
    
Dell
Published By: Dell     Published Date: Sep 24, 2012
Get the benefits of rigorous server, storage and software integration testing with DellT Desktop Virtualization Solutions (DVS) reference architectures.
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windows, dell, architecture, virtual desktop environment, network architecture, hardware, storage architecture, server infrastructure
    
Dell
Published By: Dell     Published Date: Sep 24, 2012
Dell PowerEdge 12th Generation Servers Enable Customers to Maximize Benefits of Microsoft Windows. Dell vStart and reference architectures provide streamlined deployment and enable customers to maximize the comprehensive Windows Server.
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dell, microsoft, virtualization, servers, networking, network setup, deployment, data, virtual desktop infrastructure
    
Dell
Published By: IBM     Published Date: Aug 01, 2012
Most CRM systems rely on historical analytics that provide a "rear-view mirror" of your customer relationships, offering little support for the decisions that shape the future. With predictive analytics, you can meet your customers' evolving needs with forward-looking insights that anticipate changes in customer attitudes, preferences, and actions. This white paper from IBM describes how a set of five predictive imperatives can help ensure that your company maximizes the value of its customer relationships and sustains higher levels of revenues and profits.
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ibm, technology, marketing, predictive analytics, predictive imperatives, customer value, customer relationship management, analytics, crm, revenue, profits
    
IBM
Published By: IBM     Published Date: Aug 08, 2012
Read this white paper to learn how marketers are using IBM technology to learn about their customers' attitudes, preferences and buying habits from what they say on publicly available social media and through the full range of interactions that can be recorded, measured and analyzed. Discover how marketers are combining that knowledge with other sources of customer information to guide marketing decisions and shape marketing campaigns, cultivating relationships with online advocates to help steer product development, and, ultimately, boosting sales and revenue.
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paid media, owned media, earned media, social media, ibm, social analytics, pay per click, ppc, advertising, sponsored content, cognos, text analytics, unica, spss, natural language processing, nlp
    
IBM
Published By: IBM     Published Date: Jan 18, 2013
Read this white paper to learn how marketers are using IBM technology to learn about their customers’ attitudes, preferences and buying habits from what they say on social media and through a range of interactions that can be measured and analyzed.
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analytics, social media, best practices, crm, marketing
    
IBM
Published By: SAP     Published Date: Jul 17, 2012
Relational database management systems (RDBMSs) are systems of software that manage databases as structured sets of tables containing rows and columns with references to one another through key values. They include the ability to optimize storage, process transactions, perform queries, and preserve the integrity of data structures. When used with applications, they provide the beating heart of the collection of business functions supported by those applications. They vary considerably in terms of the factors that impact the total cost of running a database application, yet users seldom perform a disciplined procedure to calculate such costs. Most users choose instead to remain with a single vendor's RDBMS and never visit the question of ongoing hardware, software, and staffing fees.
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sap, infrastructure, database, data management, white paper, management, storage, business functions
    
SAP
Published By: CDW     Published Date: Jun 08, 2015
Deploying and managing a private cloud can be a challenge. Read this white paper to learn how more than one hundred surveyed companies have successfully done so.
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converge, infrastructure, servers, networking, virtualization
    
CDW
Published By: CDW     Published Date: Aug 28, 2015
In this Analyst Insight, we will focus on how Corporate IT is using Private Clouds to meet the increasing demands of their end-users and gain better operational control, while at the same time lowering the costs for their IT services.
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storage, servers, cloud computing, architecture
    
CDW
Published By: CDW     Published Date: Apr 04, 2016
Open Compute has had a significant impact on the thinking about data center design. Until now, the focus has been on systems at the rack level, leaving unanswered questions about the power infrastructure upstream of the rack. In this paper, we address critical questions about the implications of Open Compute on the upstream power infrastructure, including redundancy, availability, and flexibility. We introduce simplified reference designs that support OCP and provide a capital cost analysis to compare traditional and OCP-based designs. We also present an online TradeOff Tool that allows data center decision makers to better understand the cost differences and cost drivers to various architectures.
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data, application performance, data protection, performance optimization, data center, infrastructure management
    
CDW
Published By: Equity Administration Solutions Inc     Published Date: Jun 19, 2013
Granting equity to non-US employees? Then get a jump start on doing it right with the Ten Best Practices from EASi (Equity Administration Solutions, Inc.) and Baker & McKenzie.
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equity, global, non-us employees, tax qualifying, best practices
    
Equity Administration Solutions Inc
Published By: Plantronics     Published Date: Oct 18, 2013
As communication options and needs increase, clear preferences have emerged regarding the best ways to exchange specific types of information.
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plantronics, global workforces, anywhere-anytime attitude, brainstorming, collaborating, communications tool belt, phone conferences, audio conferences, web conferences, video conferences, social media, communication technologies, team strategies, office environment, gaining consensus, critical information, technology innovations
    
Plantronics
Published By: ARMA     Published Date: Nov 04, 2014
The relationship between an organization's information-handling practices and the impact those practices have on its ability to respond to electronic discovery is recognized in the Electronic Discovery Reference Model (EDRM). But the EDRM falls short of describing standards or best practices that can be applied to the complex issues surrounding the creation, management, and governance of electronic information. ARMA International's Generally Accepted Record-keeping Principles and its information Governance Maturity Model are designed specifically to provide a scalable, broadly applicable framework to address these issues.
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information-handling practices, edrm, electronic discovery, maturity model
    
ARMA
Published By: Microsoft Azure     Published Date: Apr 10, 2018
Prepare your business for the future of customer service. In a world where price and product can easily be matched, customer experience has become a key brand differentiator. It’s never been more important to understand customer expectations, perceptions, preferences, and trends. The 2017 Microsoft State of Global Customer Service report found that customer service impacts brand choice and loyalty for 96% of consumers around the globe. The 32-page report offers insights from 5,000 survey participants. Learn how you can stay ahead of the competition and earn customers for life with intelligent customer service. Find trend details and actionable data on: The growing importance of service in a customer’s choice of or loyalty to a brand The most important aspects of a good customer service experience The most frustrating aspects of a poor customer service experience Expectations of the millennial customer segment Channel preferences based on geography Customer expectations for self-serv
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Microsoft Azure
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