mobile maturity

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Published By: Oracle     Published Date: Oct 02, 2013
A fourstage model of mobile maturity Reference
Tags : 
oracle, cloud, mobile, customer care, mobile maturity referenc
    
Oracle
Published By: Salesforce.com     Published Date: Sep 20, 2013
In 2013 Salesforce.com partnered with Fifth Quadrant to conduct quantitative and qualitative research into the customer service space in Australia and New Zealand. The research was designed to specifically examine new channels for service delivery such as Mobile Devices, Social Media to name a few and the maturity level of Australian organisations in regards to Customer Experience Strategy.
Tags : 
salesforce, crm, crm solutions, research, best practices, ces, technology
    
Salesforce.com
Published By: SAP     Published Date: Apr 14, 2011
The focus for companies willing to tap into the growing mobile opportunities should be on moving from experimentation to the creation of a mobile business case and strategy, while recognizing that the challenges associated with fragmentation will persist.
Tags : 
mobile trends, thomas husson, julie ask, consumer product strategy, forrester, fragmentation, availability, mobile ecosystem
    
SAP
Published By: SAS     Published Date: Apr 13, 2011
BI usage among organizations with mobile BI has doubled compared to those companies that have not mobilized their BI. Learn about these results, the emerging best practices for mobile BI usage and the framework by which you can assess your own management capabilities for enterprise mobile BI adoption.
Tags : 
mobile bi, business intelligence, andrew borg, david white, aberdeen, performance management, data management, knowledge management
    
SAS
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