it service delivery

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Published By: BMC Software     Published Date: Feb 12, 2014
IT as a Service (ITaaS) will transform future IT operations and service delivery. In the interim, Hybrid IT offers a rational, gradual approach in which some services move to SaaS while others remain on-premise. This white paper provides a strategy to move part or all of your ITSM suite to the cloud as a stepping stone to ITaaS. Please enjoy a video preview of this white paper here: http://www.bmc.com/videos/solution-videos/hybrid-it-white-paper.html To learn more please download the white paper now!
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itaas, saas, cloud, itsm, integrating itsm, itsm integration, itaas, saas integration, bmc
    
BMC Software
Published By: BMC Software     Published Date: Feb 12, 2014
Increasingly, enterprise organizations are moving to the cloud for IT Service Management (ITSM)—but is cloud delivery right for your business? Learn about the changing face of ITSM and gain the perspective needed to make the right ITSM decision for your organization. Please enjoy a video preview of this white paper here: http://www.bmc.com/videos/solution-videos/itsm-ema-white-paper.html Get the free white paper from Enterprise Management Associates.
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saas, cloud, itsm, integrating itsm, itsm integration, saas integration, bmc
    
BMC Software
Published By: BMC Software     Published Date: Feb 12, 2014
IT as a Service (ITaaS) will transform future IT operations and service delivery. In the interim, Hybrid IT offers a rational, gradual approach in which some services move to SaaS while others remain on-premise. This white paper provides a strategy to move part or all of your ITSM suite to the cloud as a stepping stone to ITaaS.
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itaas, saas, cloud, itsm, integrating itsm, itsm integration, itaas, saas integration, bmc
    
BMC Software
Published By: BMC Software     Published Date: Feb 12, 2014
Increasingly, enterprise organizations are moving to the cloud for IT Service Management (ITSM)—but is cloud delivery right for your business? Learn about the changing face of ITSM and gain the perspective needed to make the right ITSM decision for your organization. Get the free white paper from Enterprise Management Associates.
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saas, cloud, itsm, integrating itsm, itsm integration, saas integration, bmc
    
BMC Software
Published By: Salesforce.com     Published Date: Feb 12, 2014
It has been said that you can’t manage what you can’t measure, and you must measure what really matters. New service delivery models for IT service management, such as software as a service (SaaS), as well as emerging communications channels for support that include social media, will require some changes to the way you traditionally measure the effectiveness of your services. That’s why you should reexamine your service metrics as you begin to rely more heavily on SaaS, social media, and a more services-oriented approach to IT delivery.
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social media, metrics, it service management, cloud platform, collaboration, it service management, saas, it help desk, productivity, it assistance, remedy force bmc, salesforce
    
Salesforce.com
Published By: Salesforce.com     Published Date: Feb 12, 2014
According to Gartner, 50 percent of all new IT service desk tool purchases will utilize the cloud model by 2015. Yet service delivery via the cloud can adversely affect IT’s ability to meet an organization’s requirements. The adoption of cloud-based solutions demands that the business take a look at the skills needed for success, the delivery channels that must be realigned, and the potential effects on the business. With these issues in mind, is it worth venturing into the cloud? The market has been and will continue to be inundated with a plethora of IT service management (ITSM) vendors creating solutions dedicated to supporting cloud-based service management. In this article, we discuss why this is the case, as well as the benefits an organization can achieve by moving to a cloud-based environment.
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it service management, cloud platform, collaboration, it service management, saas, it help desk, productivity, it assistance, remedy force bmc, salesforce
    
Salesforce.com
Published By: MuleSoft     Published Date: Oct 13, 2015
Nearly every industry today is facing an array of digital opportunities thanks to the prevalence of innovative technology. But with opportunities come challenges – especially in financial services. In an industry where digital innovations are used widely and have come to be expected by consumers, there is a greater push to deliver a highly personalized and convenient experience that stretches across mobile, social, and alternative delivery channels. Learn more about how financial institutions can harness digital technologies to take advantage of these opportunities.
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financial services, digital opportunities, innovation, personalized experience
    
MuleSoft
Published By: Oracle Service Cloud     Published Date: Mar 23, 2016
Consumer preference for customer service channels is changing across all ages and demographics. Adoption of digital customer service channels, with an emphasis on self-service channels such as web and mobile, is exploding as consumers expect relevant and seamless omnichannel customer service. However, firms’ technology and staffing plans are not keeping up with consumer demand for digital customer service. This report outlines communication channel customer use and major gaps in contact center technology and operations. It also provides data that will help application development and delivery (AD&D) pros align operations with customer expectations to garner their satisfaction and long-term loyalty.
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oracle, service cloud, forrester report, contact centers
    
Oracle Service Cloud
Published By: VMware     Published Date: Nov 04, 2016
The digital economy is changing expectations for IT organizations, driving the need to rapidly provide resources to development, QA, and line-of-business teams to develop and roll out applications. While business wants IT to be more responsive, IT must address the need for speed with policy-driven governance, compliance, security, and performance. In our eBook, “Top 3 Reasons Why You Need Cloud Management,” we define the need for cloud management platforms, expand on the requirements and take a closer look at how other organizations are deploying cloud management platforms to improve management of the entire IT services delivery lifecycle.
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VMware
Published By: VMware     Published Date: Nov 04, 2016
In order to keep pace with the business and developer demands inherent with the digital era, enterprise IT has picked up speed and scale by embracing the cloud. As a result of this mix of private on-premises clouds, hosted private clouds, and public cloud services, the modern data center has become a more complex and murky environment to manage. In the VMware eBook “How to Gain Visibility Across Your Multi-Cloud Environment,” we explore the power of the enterprise-ready cloud management platform (CMP) as a single solution for automating the delivery of IT resources, and managing those resources throughout their lifecycle across private and public clouds. Learn how you’ll gain the agility for accelerating IT delivery, the efficiency to improve OpEx and CapEx, the flexibility to leverage private or public cloud resources, and the level of control necessary to meet governance and security requirements.
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VMware
Published By: VMware     Published Date: Nov 07, 2016
With the rise of companies such as Netflix and Uber, the marketplace is feeling the impact of “digital disruptors”—fast-moving, application-centric organizations that are taking advantage of digitalization to create thriving and market-changing business models. In an effort to stay competitive, more enterprises are adopting multi-cloud strategies as a means “to optimize workload performance and cost” across their IT environment, both on and off premises. The trend brief “Top Trends Driving the Need for Unified Cloud Management” discusses how a cloud management platform (CMP) enables IT organizations to accelerate IT services delivery and improve data center operations while maintaining control across multi-cloud environments. The brief highlights the VMware enterprise-ready cloud management platform based on VMware vRealize® Suite and powered by Intel® based server platforms.
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VMware
Published By: En Pointe Global Services     Published Date: Jan 25, 2010
So how do you make sure you will gain the benefits of outsourcing and avoid the pitfalls? We have done the research and drawn from our own experience to bring you.
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en pointe global services, outsourcing, help desk, it service delivery, single point of contact, spoc, roi
    
En Pointe Global Services
Published By: IBM     Published Date: Jun 17, 2008
Portals are becoming integral enablers of business and IT innovation for many organizations. From first-generation content aggregation portals to more sophisticated enterprise process portals, organizations have used portal solutions to improve productivity, streamline business processes, enable new Web-based product and service delivery models, and provide IT with a powerful platform for new and composite application development.
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ibm, corporate portal, portal, portals, idc, business process automation, tco, productivity, ep campaign
    
IBM
Published By: IBM     Published Date: Sep 10, 2009
In today's business climate, IT organizations need to demonstrate their ability to add value. This white paper from Macehiter Ward-Dutton - an IT advisory firm that specializes in issues of IT-business alignment
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the new face of it service management, ibm, aligning business, neil ward-dutton, it architecture, integration, management, organisation and culture, soa, itsm, itil
    
IBM
Published By: IBM     Published Date: Sep 10, 2009
This white paper outlines methods to help service providers improve overall operational efficiency within the service assurance operational environment. Learn how IBM Tivoli® Netcool® solutions can help service providers streamline their operations, improve responsiveness and reduce costs.
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netcool, ibm, idc, mobile service providers, fixed-line service providers, operational efficiencies, communications, media and entertainment, consolidate, operations management, automate, productivity, service delivery costs, standards-based, off-the-shelf, cost of ownership, service assurance, oss, ibm service management
    
IBM
Published By: YouSendIt     Published Date: Sep 17, 2008
In this FactPoint study, discover why companies are increasingly adopting managed file transfer to send large and important files. Learn key factors driving the migration away from e-mail and FTP; the top 8 features to look for; and tough questions to help you choose a solution. Find out why countless companies are making the move—download your copy now.
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cost-effective file delivery, promo code: wp2, file transfer, attachment, email, ftp, security, powerpoint attachment, mp3 attachment, jpeg attachment, photoshop attachment, multimedia attachment, audio attachment, video attachment, large attachment, file size, digital content, digital content delivery, managed delivery service, large file delivery
    
YouSendIt
Published By: YouSendIt     Published Date: Nov 21, 2008
In this datasheet, discover how it’s now possible to send large files in a way that’s safer and more affordable than FTP, courier services, and email attachments.  Learn how to beat the security challenges that come with global collaboration and data sharing; avoid crippling data transfer problems like partial file delivery or network delays; and know where your file is every step of the way, from sendoff to final destination. Download your copy now.
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cost of ownership, total cost of ownership, tco, authentication, authorization, encryption, file transfer, content delivery, digital content delivery, attachment, email, ftp, security, confidentiality, data security, data integrity, tracking, auditing, visibility, report
    
YouSendIt
Published By: YouSendIt     Published Date: Dec 02, 2008
Discover why sending large e-mail attachments and other digital files is becoming increasingly problematic.  Download this informative data sheet now to learn how FTP flaws can result in exposure; why large email attachments aren’t getting through; risks of delivering files via CD-ROM; and how new digital delivery developments make it possible to send large files, fast and securely.
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file transfer, content delivery, digital content delivery, attachment, email, ftp, security, confidentiality, data security, data integrity, tracking, auditing, visibility, report, compliance, privacy, powerpoint attachment, mp3 attachment, jpeg attachment, photoshop attachment
    
YouSendIt
Published By: YouSendIt, Inc.     Published Date: Sep 17, 2008
In this FactPoint study, discover why companies are increasingly adopting managed file transfer to send large and important files. Learn key factors driving the migration away from e-mail and FTP; the top 8 features to look for; and tough questions to help you choose a solution. Also, find out how to maximize privacy, security, speed, and ease of use. Find out why countless companies are making the move—download your copy now.
Tags : 
cost-effective file delivery, promo code: wp2, file transfer, attachment, email, ftp, security, powerpoint attachment, mp3 attachment, jpeg attachment, photoshop attachment, multimedia attachment, audio attachment, video attachment, large attachment, file size, digital content, digital content delivery, managed delivery service, large file delivery
    
YouSendIt, Inc.
Published By: YouSendIt, Inc.     Published Date: Nov 21, 2008
In this datasheet, discover how it’s now possible to send large files in a way that’s safer and more affordable than FTP, courier services, and email attachments.  Learn how to beat the security challenges that come with global collaboration and data sharing; avoid crippling data transfer problems like partial file delivery or network delays; and know where your file is every step of the way, from sendoff to final destination. Download your copy now.
Tags : 
cost of ownership, total cost of ownership, tco, authentication, authorization, encryption, file transfer, content delivery, digital content delivery, attachment, email, ftp, security, confidentiality, data security, data integrity, tracking, auditing, visibility, report
    
YouSendIt, Inc.
Published By: YouSendIt, Inc.     Published Date: Dec 02, 2008
Discover why sending large e-mail attachments and other digital files is becoming increasingly problematic.  Download this informative data sheet now to learn how FTP flaws can result in exposure; why large email attachments aren’t getting through; risks of delivering files via CD-ROM; and how new digital delivery developments make it possible to send large files, fast and securely.
Tags : 
file transfer, content delivery, digital content delivery, attachment, email, ftp, security, confidentiality, data security, data integrity, tracking, auditing, visibility, report, compliance, privacy, powerpoint attachment, mp3 attachment, jpeg attachment, photoshop attachment
    
YouSendIt, Inc.
Published By: StrikeIron     Published Date: Aug 01, 2013
For internal and external applications, Web API’s provide flexibility and unlock the value of your data and software. However, ongoing API development, deployment and delivery require extensive domain knowledge in operating an enterprise-class infrastructure. Without this expertise, scalability, reliability, and security are compromised.
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cloud computing, colocation and web hosting, web service security, soap web development, web services, web service security, xml, mobile computing, mobile data system, wireless application software, content integration, application integration, content delivery, edi
    
StrikeIron
Published By: IBM     Published Date: Nov 07, 2012
Ever been accused of having your heads in the clouds? This no long applies to IT executives because computing clouds are the way forward. Read on to learn more about the new era of responsiveness, effectiveness and efficiency in IT service delivery.
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cloud computing, ibm, it infrastructure, cloud, virtualization, web 2.0
    
IBM
Published By: Cisco     Published Date: Nov 08, 2012
Download this whitepaper to learn more about the Cisco® Unified Data Center platform, designed specifically to overcome the current data center constraints and provide agile, simplified, and efficient IT service delivery and cloud computing.
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unified data center, cloud infrastructure, cloud computing, unified management, cisco
    
Cisco
Published By: CDW     Published Date: Apr 04, 2016
Cloud computing is increasingly being adopted as a way for IT organizations to decrease costs, improve efficiency, and enhance business agility. NetApp has been helping companies succeed in cloud deployment to achieve tangible results since long before the term cloud entered the popular lexicon. NetApp has the people, technologies, and partnerships in place to help organizations evolve existing IT infrastructure into an efficient cloud-based service delivery model. The NetApp® Unified Storage Architecture and clustered Data ONTAP® operating system integrate all storage capabilities into a single, easy-to-use platform. By choosing NetApp when making the transition to a private cloud or a hybrid cloud, organizations will be able to meet their storage business needs now and in the future.
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cloud management, cloud services, cloud management, it infrastructure, cloud application, cloud computing, infrastructure, technology, storage management
    
CDW
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