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Published By: Genesys     Published Date: Jul 27, 2016
Download this eBook to learn: What is an omnichannel agent desktop and how it can help transform customer experience Five capabilities to look for in an omnichannel desktop Success stories of how industry leaders have achieved improvements in agent efficiency, first contact resolution, average handle time and NPS
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genesys, omnichannel, contact center, customer experience, metrics, enterprise applications
    
Genesys
Published By: Genesys     Published Date: Jul 27, 2016
This white paper discusses how you can: • Overcome limitations of queue based with orchestrated routing • Design personalized, low-effort, end-to-end customer journeys • Match your customers with the best available resource at the right time in the right channel
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genesys, omnichannel, contact center, customer experience, metrics, enterprise applications
    
Genesys
Published By: Genesys     Published Date: Jul 27, 2016
Your Guide to Delivering Seamless, Personalized Customer Experiences across Digital and Voice Channels
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genesys, omnichannel, contact center, customer experience, metrics, enterprise applications
    
Genesys
Published By: CA Technologies     Published Date: Sep 13, 2017
"Companies have complied with data protection directives and regulations for more than two decades. But the General Data Protection Regulation (GDPR), an overhaul of existing European Commission data protection legislation, aims to strengthen and unify those laws for EU citizens. Primary GDPR objectives are to give citizens back control over their personal data and simplify the regulatory environment for international business. For organizations already compliant with Directive 95/46/EC, what do they need to do from a technology perspective to comply with GDPR? Read this solution brief to see how CA can help you with GDPR compliance."
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CA Technologies
Published By: CA Technologies     Published Date: Sep 13, 2017
"GDPR, the General Data Protection Regulation has just been signed into law and enacts new rules and stiff penalties for any company who misuses or loses European Union (EU) citizens’ personal data. This sweeping legislation has expanded the definition of personal data and puts IT and testing departments on high alert to safeguard personal data, across development and testing environments. Test data management, the process of obtaining and distributing test data for development teams, takes on greater urgency as the GDPR deadline looms. Solid test data management practices will be key to overcoming compliance roadblocks and avoiding huge fines associated with GDPR. Utilizing new ways in which test data can be generated, distributed and managed will be pivotal role to meeting this regulation. In this webcast, Vanson Bourne and CA will present the results of their highly anticipated GDPR readiness survey of 200 corporations in North American and the UK. Join us to learn more about: •Th
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CA Technologies
Published By: CA Technologies     Published Date: Sep 13, 2017
"There's new legislation in place, that's expanded the definition of personal data and puts IT and testing departments on high alert to safeguard personal data, across testing and development environments. It's the General Data Protection Regulation (GDPR). Are you ready for it? In this session, we’ll demonstrate how CA Test Data Manager helps to both mask your production data and to generate synthetic test data; a powerful combination to help you meet compliance needs and deliver quality applications. There will be a short section on the future of the tester self-service model that will enable testers to efficiently get access to the right test data."
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CA Technologies
Published By: Skillsoft     Published Date: Dec 07, 2016
There are many potential threats to your time and productivity in a typical workday. In this sample lesson from our new Improving Your Personal Productivity Business Skills course, learn how to eliminate the most common time wasters at work. Skillsoft's new line of business skills courses are designed for the modern learner. We’ve created fresh, new business skills videos in a variety of formats including scenario-based storytelling, animation, and panel discussions with subject matter experts. Watch a sample course, Avoiding Time Wasters in the Workplace.
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video courses, business skills courses
    
Skillsoft
Published By: Evariant     Published Date: Aug 22, 2018
Health systems that implement CRM-based engagement solutions stand to achieve significant strategic gains, from acquiring and retaining patients to supporting more positive clinical outcomes to increasing referrals to member providers and practices. Driven by easy access to rich consumer data and analytic profiling, as well as patient encounter histories, CRM-based engagement centers optimized for healthcare enable health system CSRs to quickly offer personalized responses to consumer or patient inquiries via multiple in- and outbound media, including telephone, email, social, and web.
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call center, healthcare crm, patient experience, patient acquisition, healthcare transformation
    
Evariant
Published By: Evariant     Published Date: Nov 20, 2018
As the healthcare landscape continues to move toward a customer-centric approach, there’s a lot healthcare can learn from retail. More specifically, lessons from retail call centers offer the healthcare sector best practices to provide better personalization in their engagements with consumers and patients – before and after clinical encounters. This guide explores three ways retail call centers provide experiences that healthcare leaders can incorporate to provide the personalization needed to impact consumers in today’s evolving healthcare marketing landscape.
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patient engagement, call center, healthcare crm, patient experience, patient acquisition, healthcare transformation
    
Evariant
Published By: Evariant     Published Date: Jun 18, 2019
In healthcare, a traditional call center experience can feel much like calling a cable company—detached, dull, frustrating. Personalized engagement is critical to the future of healthcare, but call center agents are often not given the tools to meet consumer expectations. Agents may be limited to a basic set of functions with minimal insights on patient journeys. Download this infographic which highlights the enormous opportunity healthcare providers have to modernize their approach to the call centers.
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Evariant
Published By: Citrix ShareFile     Published Date: Mar 31, 2017
Accounting is full of big, busy deadlines, which means the ability to take your work home with you could be a game-changer. But can your personal devices ever be secure enough to manage your clients’ sensitive data? Surprisingly, this informative whitepaper shows that, with the right preparation, using your personal device can actually help you keep your firm more secure. • Why data encryption is often easier to adopt as part of a cloud initiative • What top security threat you are less susceptible to on personal devices • How to manage device updates and passwords for the greatest protection
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account security, data security, data loss prevention, device security, cloud security, confidential data
    
Citrix ShareFile
Published By: Citrix ShareFile     Published Date: Mar 31, 2017
Finance moves fast, and the ability to work from anywhere on your smartphone or laptop could be a game-changer. But can your personal devices ever be secure enough to manage your clients’ sensitive financial data? Surprisingly, this informative whitepaper shows that, with the right preparation, using your personal device can actually help you keep your organization more secure. • Why data encryption is often easier to adopt as part of a cloud initiative • What top security threat your employees are less susceptible to on personal devices • How to manage device updates and passwords for the greatest protection
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financial services, financial security, data security, cloud security, network security, business protection
    
Citrix ShareFile
Published By: Citrix ShareFile     Published Date: Mar 31, 2017
Patients come with lots of paperwork. The ability to securely access it on your smartphone or laptop could be a game-changer. But can your personal devices ever be secure enough to manage PHI? Surprisingly, this informative whitepaper shows that, with the right preparation, using your personal device can actually help you keep your organization more secure. • Why data encryption is often easier to adopt as part of a cloud initiative • What top security threat your employees are less susceptible to on personal devices • How to manage device updates and passwords for the greatest protection
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data encryption, cloud security, data storage, network security, device protection, information protection
    
Citrix ShareFile
Published By: Citrix ShareFile     Published Date: Apr 13, 2017
Patients come with lots of paperwork. The ability to securely access it on your smartphone or laptop could be a game-changer. But can your personal devices ever be secure enough to manage PHI? Surprisingly, this informative whitepaper shows that, with the right preparation, using your personal device can actually help you keep your organization more secure. • Why data encryption is often easier to adopt as part of a cloud initiative • What top security threat your employees are less susceptible to on personal devices • How to manage device updates and passwords for the greatest protection
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data encryption, personal security, client security, cloud initiative, password protection
    
Citrix ShareFile
Published By: Citrix ShareFile     Published Date: Apr 13, 2017
Finance moves fast, and the ability to work from anywhere on your smartphone or laptop could be a game-changer. But can your personal devices ever be secure enough to manage your clients’ sensitive financial data? Surprisingly, this informative whitepaper shows that, with the right preparation, using your personal device can actually help you keep your organization more secure. • Why data encryption is often easier to adopt as part of a cloud initiative • What top security threat your employees are less susceptible to on personal devices • How to manage device updates and passwords for the greatest protection
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data encryption, personal security, client security, cloud initiative, password protection
    
Citrix ShareFile
Published By: Citrix ShareFile     Published Date: Apr 13, 2017
Accounting is full of big, busy deadlines, which means the ability to take your work home with you could be a game-changer. But can your personal devices ever be secure enough to manage your clients’ sensitive data? Surprisingly, this informative whitepaper shows that, with the right preparation, using your personal device can actually help you keep your firm more secure. • Why data encryption is often easier to adopt as part of a cloud initiative • What top security threat you are less susceptible to on personal devices • How to manage device updates and passwords for the greatest protection
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data encryption, personal security, client security, cloud initiative, password protection
    
Citrix ShareFile
Published By: Sprinklr     Published Date: Nov 22, 2016
CXM is the process of providing unforgettable experiences to your customers at every touchpoint – online, on the phone, on social, and in person. It’s the future of every business operating in a networked world. So where do you begin?
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customer service, customer experience, customer retention, voice of the customer, social customer service, social customer care, customer care
    
Sprinklr
Published By: VMware     Published Date: Jul 24, 2017
There’s no denying that today’s workforce is “mobile.” Inspired by the ease and simplicity of their own personal devices, today’s workforce relies on a variety of tools to accomplish their business tasks — desktops, smart phones, tablets, laptops or other connected devices — each with varying operating systems.  The specific tasks they need to accomplish? That depends on the person. But it’s safe to say remotely logging in and out of legacy, desktop, mobile, software as-a-service (SaaS) and cloud applications is a given. And the devices on which they work? They could be owned by the enterprise or the end user, with varying levels of company oversight, security and management. The result? An overabundance of “flexibility” that leads to fundamental IT challenges of security and manageability.
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VMware
Published By: Progress     Published Date: Mar 06, 2017
Formerly, buyers were limited in the ways they could gather product information. But because of the web and social media, buyer behaviors have changed. Because buyer interactions can number in the thousands or millions, businesses must use automated tools to personalize the buyer’s online experience and drive them toward a purchase decision.
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data driven marketing, buyer behavior, buyer interactions, web content management, content management systems
    
Progress
Published By: Progress     Published Date: Mar 06, 2017
Download this guide to get a step ahead of the competition, armed with strategies for an optimized, ever-improving plan to drive bottom-line impact using personalization.
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website development, website personalization, web content management, content management systems
    
Progress
Published By: Progress     Published Date: Oct 09, 2017
Tailoring experiences for customers is critical to make your business standout. Customization works well for organizations that want to enhance their standard customer experience but don’t have the necessary tools or strategy for in-depth personalization. Learn about the 5 best practices for customizing websites and the 5 biggest challenges marketers face while customizing their websites.
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Progress
Published By: Progress     Published Date: Oct 09, 2017
One of the biggest buzzwords for marketers over the past several years is personalization. When discussing this concept, people often use the terms “personalization” and “customization”interchangeably. Not clearly understanding the differences may explain why some businesseshave difficulty implementing better experiences for their customers.
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Progress
Published By: Progress     Published Date: Oct 09, 2017
Get a step ahead, armed with strategies for an optimized, ever-improving plan to drive bottom-line impact using personalization. There are many ways to put your company’s data to work and by far, personalization is one of the most exciting and effective. Just look at online giants such as Google, Netflix or Amazon, and you’ll find living proof that data is a resource that helps build a digital empire. Download this guide to get a step ahead of the competition, armed with strategies for an optimized, ever-improving plan to drive bottom-line impact using personalization.
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Progress
Published By: Progress     Published Date: Oct 09, 2017
Formerly, buyers were limited in the ways they could gather product information. But because of the web and social media, buyer behaviors have changed. Because buyer interactions can number in the thousands or millions, businesses must use automated tools to personalize the buyer’s online experience and drive them toward a purchase decision.
Tags : 
    
Progress
Published By: New Voice Media     Published Date: Jul 24, 2017
Sie sind noch nicht lange als Vertriebsleiter im Inside Sales tätig? Oder leiten Sie bereits ein Inside-Sales-Team und möchten lediglich Ihr Wissen auffrischen? Dann sind Sie bei unserem ultimativen Leitfaden für den Inside Sales genau richtig. Hier erfahren Sie alles über die Personalbesetzung, Schulung, Organisation, Motivation und Optimierung Ihres Inside Sales, damit Sie bestmögliche Leistungen erzielen können.
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salesforce, cloud-kontakt-center-software, • plattform für den internen vertrieb
    
New Voice Media
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