improve service

Results 426 - 450 of 455Sort Results By: Published Date | Title | Company Name
Published By: LogMeIn     Published Date: Mar 19, 2015
Within today’s competitive environment, where customers are more empowered than ever, organizations are looking to differentiate themselves from the competition and reduce customer churn through improvements in customer satisfaction. A recent Forrester survey found that 86% of decision-makers rank their customers’ experience as one of the top strategic priorities, and that 68% want to be customer service leaders in their industry.
Tags : 
customer experience, customer satisfaction, support desk, customer care, customer support
    
LogMeIn
Published By: IBM     Published Date: Apr 06, 2015
Far from being out of date, mainframes are used around the world to build robust, trusted clouds. Increasingly, organizations are turning to cloud computing to improve their IT responsiveness and to reduce costs. And for enterprise workloads, which require highly reliable and secure platforms to meet demanding service levels, many companies are building their clouds using a mainframe.
Tags : 
ibm, cloud computing, cost reduction, next generation mainframe
    
IBM
Published By: ServiceNow     Published Date: Jan 13, 2017
The End of Now. The Beginning of Now. Your IT service desk is swamped from the moment work begins. It’s unclear how to gain control without the right tracking, prioritization and reporting. But with the right guidance, you can improve IT service delivery and demonstrate how IT is performing to support the business. This eBook, the first in a series that addresses key aspects of IT Service Management, provides best practices on how to: Accelerate incident resolution with automation and prioritization Improve change management processes with better controls and visibility Optimize reporting for setting goals, aligning priorities, demonstrating results
Tags : 
    
ServiceNow
Published By: IBM     Published Date: Jul 05, 2016
By modeling, analyzing, and improving their existing processes, Colorado-based, Elevations Credit Union has been able to drive out inefficiencies and increase their revenues by delighting their customers. IBM Blueworks Live is the tool that’s been at the heart of Elevations gaining visibility and insight into their existing processes, and helping them drive cross-enterprise engagement and viral cultural change. .
Tags : 
ibm, process improvement, business results, elevations credit union, ibm blueworks live, analytics, application services
    
IBM
Published By: IBM     Published Date: Jul 22, 2016
You’ll learn: - About the mandates that will significantly increase transaction complexity and transaction volumes for payers and providers - How to reduce costs and improve processing efficiencies while also decreasing the risk associated with data movement - Ways to improve customer service and ensure compliance with evolving regulations while reducing IT operating expenses
Tags : 
ibm, healthcare, affordable care act, b2b, hipaa, edi regulations
    
IBM
Published By: OpenText     Published Date: May 26, 2017
Many companies today are looking for ways to improve their aftermarket service and support processes, as this is a key way to help improve customer satisfaction levels. Ensuring that field service teams have access to a complete digital representation of a product or piece of equipment can significantly improve the uptime and ongoing maintenance of serviceable products.
Tags : 
opentext, manufacturing, aftermarket, service, support
    
OpenText
Published By: Genesys     Published Date: Jul 13, 2018
Artificial Intelligence (AI) is staggering in its speed of handling simple requests and automating conversations. But AI solutions are not enough for the best customer experiences. Human emotions sometimes demand the human touch that only live agents can provide. Kate, Customer Experience AI by Genesys, combined with the power of human touch can improve customer experience, empower employees and dramatically reduce costs. This seamless combination of AI technology and humans, or “Blended AI by Genesys,” addresses the entire customer journey for the best possible outcomes. Download the eBook and learn how Kate and Blended AI lets you: • Personalize self-service • Connect customer conversations • Create smart agent experiences • Start small and deploy fast with MicroApps
Tags : 
    
Genesys
Published By: Genesys     Published Date: Jul 13, 2018
Artificial intelligence (AI) can’t replicate the human touch, but it can ease your agents’ burden by handling many simple, repetitive requests. A new Forrester Consulting paper offers a look at the strengths and weaknesses of both AI and humans independently, yet how blending them together can give your customers the seamless end-to-end experience they expect. See how enterprises around the world use AI to improve customer service and uncover new revenue streams, the challenges they overcame, and why a blended solution with live agents makes sense. Download the paper to learn three key recommendations on using AI to improve agent productivity, agent satisfaction, and customer satisfaction.
Tags : 
    
Genesys
Published By: DellEMC and Intel®     Published Date: Sep 25, 2017
Optimizing IT infrastructures with regularly refreshed, best-in-class servers enables organizations to increase agility, improve efficiency, and reduce operational expenses. Dell EMC PowerEdge portfolio with Intel® Xeon® Platinum processors delivers greater automation, scalability and security to ensure IT infrastructures run their best. Learn more about our newest generation of PowerEdge servers. Flexible financing options available through Dell Financial Services. Procesador Intel® Xeon® Intel Inside®. Produtividade poderosa no exterior. Ultrabook, Celeron, Celeron Inside, Core Inside, Intel, Intel logotyp, Intel Atom, Intel Atom Inside, Intel Core, Intel Inside, Intel Inside logotyp, Intel vPro, Itanium, Itanium Inside, Pentium, Pentium Inside, vPro Inside, Xeon, Xeon Phi och Xeon Inside är varumärken som tillhör Intel Corporation eller dess dotterbolag i USA och/eller andra länder
Tags : 
ultrabook, celeron, celeron inside, core inside, intel, el logotipo de intel, intel atom, intel atom inside
    
DellEMC and  Intel®
Published By: DellEMC and Intel®     Published Date: Oct 18, 2017
Optimizing IT infrastructures with regularly refreshed, best-in-class servers enables organizations to increase agility, improve efficiency, and reduce operational expenses. Dell EMC PowerEdge portfolio with Intel® Xeon® Platinum processors delivers greater automation, scalability and security to ensure IT infrastructures run their best. Learn more about our newest generation of PowerEdge servers. Flexible financing options available through Dell Financial Services. Intel Inside®. New Possibilities Outside. Ultrabook, Celeron, Celeron Inside, Core Inside, Intel, Intel Logo, Intel Atom, Intel Atom Inside, Intel Core, Intel Inside, Intel Inside Logo, Intel vPro, Itanium, Itanium Inside, Pentium, Pentium Inside, vPro Inside, Xeon, Xeon Phi, and Xeon Inside are trademarks of Intel Corporation or its subsidiaries in the U.S. and/or other countries.
Tags : 
ultrabook, celeron, celeron inside, core inside, intel, intel logo, intel atom, intel atom inside
    
DellEMC and  Intel®
Published By: Cox Business     Published Date: Dec 19, 2016
As we continue to move forward into an age of big data, optimization, and shared information through the capabilities of better networking technologies, opportunities have never been greater for using technology to improve the way the government interacts with constituents. However, increasing dependence on web and network services also makes government a tempting target for hackers. Distributed Denial of Service attacks, data breaches, leaks, the risks can be enormous. Recent events have shown us that now more than ever, government servers are getting victimized by well-funded teams of foreign hackers, possibly funded by their government.
Tags : 
    
Cox Business
Published By: Oracle APAC ZO OD Prime Volume ERP ABM Leads June 2017     Published Date: Jul 11, 2017
Despite the rise in chat adoption, many organizations are still not providing the service their customers expect. That’s why it’s essential to follow proven best practices, including defining goals, identifying key metrics, and appropriately hiring and training staff. With these foundations in place, organizations can establish routing and queuing practices, before customizing the solution to meet their specific needs, and fine-tuning analytics to further improve performance. To learn more about how Oracle Chat Cloud Service can improve CSAT, customer loyalty, and revenue for your organization, visit oracle.com/goto/chatbestpractices
Tags : 
home page support, faq escalation, points of right-channeling, frustration points, page headers and footers, business driver, chat channel, customer satisfaction
    
Oracle APAC ZO OD Prime Volume ERP ABM Leads June 2017
Published By: Oracle APAC ZO OD Prime Volume HCM ABM Leads June 2017     Published Date: Jul 11, 2017
Despite the rise in chat adoption, many organizations are still not providing the service their customers expect. That’s why it’s essential to follow proven best practices, including defining goals, identifying key metrics, and appropriately hiring and training staff. With these foundations in place, organizations can establish routing and queuing practices, before customizing the solution to meet their specific needs, and fine-tuning analytics to further improve performance. To learn more about how Oracle Chat Cloud Service can improve CSAT, customer loyalty, and revenue for your organization, visit oracle.com/goto/chatbestpractices
Tags : 
home page support, faq escalation, points of right-channeling, frustration points, page headers and footers, business driver, chat channel, customer satisfaction
    
Oracle APAC ZO OD Prime Volume HCM ABM Leads June 2017
Published By: Oracle APAC ZO OD Prime Volume SCM ABM Leads June 2017     Published Date: Jul 11, 2017
Despite the rise in chat adoption, many organizations are still not providing the service their customers expect. That’s why it’s essential to follow proven best practices, including defining goals, identifying key metrics, and appropriately hiring and training staff. With these foundations in place, organizations can establish routing and queuing practices, before customizing the solution to meet their specific needs, and fine-tuning analytics to further improve performance. To learn more about how Oracle Chat Cloud Service can improve CSAT, customer loyalty, and revenue for your organization, visit oracle.com/goto/chatbestpractices
Tags : 
home page support, faq escalation, points of right-channeling, frustration points, page headers and footers, business driver, chat channel, customer satisfaction
    
Oracle APAC ZO OD Prime Volume SCM ABM Leads June 2017
Published By: Dassault Systèmes     Published Date: Jun 19, 2018
Business and manufacturing professionals are looking for new ways for operations to support improvements to their company’s products, services, and bottom line. This eBooks delves into: • Industry drivers and challenges • Accelerating success through people • Accelerating success through the process • Accelerating success through technology • Recommendations for accelerating your Operational Excellence journey Leading companies are aligning people, optimizing processes, and supporting both with MOM software applications in order to accelerate their Operational Excellence journeys. Make sure your company isn’t falling behind.
Tags : 
    
Dassault Systèmes
Published By: CA Technologies EMEA     Published Date: Sep 07, 2018
If you’re relying on manual processes for testing applications, artificial and automated intelligence (AI) and machine learning (ML) can help you build more efficient continuous frameworks for quality delivery. In this on-demand webinar, “Continuous Intelligent Testing: Applying AI and ML to Your Testing Practices,” you’ll learn how to: Use AI and ML as the new, necessary approach for testing intelligent applications. Strategically apply AI and ML to your testing practices. Identify the tangible benefits of continuous intelligent testing. Reduce risk while driving test efficiency and improvement. This webinar offers practical steps to applying AI and ML to your app testing. The speaker, Jeff Scheaffer, is senior vice president and general manager of the Continuous Delivery Business Unit at CA Technologies. His specialties include DevOps, Mobility, Software as a Service (SaaS) and Continuous Delivery (CDCI).
Tags : 
    
CA Technologies EMEA
Published By: BlackBerry Cylance     Published Date: Jul 02, 2018
Forrester Consulting was commissioned to conduct a Total Economic Impact™ (TEI) study to examine the potential return on investment (ROI) enterprises may realize by deploying Cylance's advanced threat protection solution, CylancePROTECT®, and its deployment and configuration services, ThreatZero™. The study aims to provide readers with a framework to evaluate the potential financial impact of CylancePROTECT and ThreatZero on their organizations, which will improve customer success with advanced cybersecurity and antivirus protection solutions. To better understand the benefits, costs, and risks associated with an investment in Cylance, Forrester interviewed the Chief Information Security Officer for a Large State County Government, who has used the solutions for over a year. Cylance provides a new-generation, predictive, cybersecurity, and malware prevention solution that leverages artificial intelligence to prevent malware from executing on endpoints in real time. This is usually implemented with ThreatZero, which is a continuous professional service program rendered by Cylance for users of CylancePROTECT. ThreatZero guides through the planning, implementation, integration, and ongoing optimization of the solution. This often includes end user education, training, and support to totally eliminate endpoint threats and incidents. With CylancePROTECT and ThreatZero, the organization was able to reduce security breaches to almost zero, catching malware before it ever gained access to public records. Relative to their previous endpoint protection, this significantly reduced costs from remediation/reimaging and incidence response. Additionally, IT and security employees’ productivity were boosted. Read more in the full TEI report.
Tags : 
economic, cylance, roi, enterprises
    
BlackBerry Cylance
Published By: Dell and VMWare     Published Date: Oct 26, 2017
Optimizing IT infrastructures with regularly refreshed, best-in-class servers enables organizations to increase agility, improve efficiency, and reduce operational expenses. Dell EMC PowerEdge portfolio with Platinum processors delivers greater automation, scalability and security to ensure IT infrastructures run their best. Learn more about our newest generation of PowerEdge servers. Flexible financing options available through Dell Financial Services.
Tags : 
    
Dell and VMWare
Published By: Dell and VMWare     Published Date: Oct 26, 2017
Optimizing IT infrastructures with regularly refreshed, best-in-class servers enables organizations to increase agility, improve efficiency, and reduce operational expenses. Dell EMC PowerEdge portfolio with Platinum processors delivers greater automation, scalability and security to ensure IT infrastructures run their best. Learn more about our newest generation of PowerEdge servers. Flexible financing options available through Dell Financial Services.
Tags : 
    
Dell and VMWare
Published By: Dell and VMWare     Published Date: Oct 26, 2017
Optimizing IT infrastructures with regularly refreshed, best-in-class servers enables organizations to increase agility, improve efficiency, and reduce operational expenses. Dell EMC PowerEdge portfolio with Intel® Xeon® Platinum processors delivers greater automation, scalability and security to ensure IT infrastructures run their best. Learn more about our newest generation of PowerEdge servers. Flexible financing options available through Dell Financial Services.
Tags : 
    
Dell and VMWare
Published By: Dell and VMWare     Published Date: Oct 26, 2017
Optimizing IT infrastructures with regularly refreshed, best-in-class servers enables organizations to increase agility, improve efficiency, and reduce operational expenses. Dell EMC PowerEdge portfolio with Platinum processors delivers greater automation, scalability and security to ensure IT infrastructures run their best. Learn more about our newest generation of PowerEdge servers. Flexible financing options available through Dell Financial Services.
Tags : 
    
Dell and VMWare
Published By: Tenable     Published Date: Mar 07, 2018
Includes 5 tips for bridging the DevOps InfoSec gap. Across industries, in the public and private sector alike, the benefits of DevOps are undeniable: speed to market, improved service delivery and cost savings. At the same time, DevOps can create security blind spots that impact an entire enterprise. To understand why this happens and learn how you can bridge the gap between security and development, read: Information Security in the DevOps Age: Aligning Conflicting Imperatives. Topics covered include: - Rethinking the role of security - Shifting security left by focusing on code quality and prevention - Blind spots in containers and open source components - 5 tips for bridging the DevOps infosec gap Written by CyberScoop, this paper offers practical advice for DevOps and InfoSec professionals who want to realize the benefits of accelerated software development without jeopardizing enterprise security.
Tags : 
secure devops, container security, docker, infosec
    
Tenable
Published By: Turbonomic     Published Date: Nov 12, 2018
The hybrid cloud has been heralded as a promising IT operational model enabling enterprises to maintain security and control over the infrastructure on which their applications run. At the same time, it promises to maximize ROI from their local data center and leverage public cloud infrastructure for an occasional demand spike. Public clouds are relatively new in the IT landscape and their adoption has accelerated over the last few years with multiple vendors now offering solutions as well as improved on-ramps for workloads to ease the adoption of a hybrid cloud model. With these advances and the ability to choose between a local data center and multiple public cloud offerings, one fundamental question must still be answered: What, when and where to run workloads to assure performance while maximizing efficiency? In this whitepaper, we explore some of the players in Infrastructure-as-a-Service (IaaS) and hybrid cloud, the challenges surrounding effective implementation, and how t
Tags : 
    
Turbonomic
Published By: Attunity     Published Date: Nov 15, 2018
With the opportunity to leverage new analytic systems for Big Data and Cloud, companies are looking for ways to deliver live SAP data to platforms such as Hadoop, Kafka, and the Cloud in real-time. However, making live production SAP data seamlessly available wherever needed across diverse platforms and hybrid environments often proves a challenge. Download this paper to learn how Attunity Replicate’s simple, real-time data replication and ingest solution can empower your team to meet fast-changing business requirements in an agile fashion. Our universal SAP data availability solution for analytics supports decisions to improve operations, optimize customer service, and enable companies to compete more effectively.
Tags : 
    
Attunity
Published By: HERE Technologies     Published Date: Jul 11, 2019
Whether you’re a private company moving people or goods, or a governmental organization responsible for managing traffic flow, urban environments present a common set of challenges. Greater safety, reduced congestion and pollution, a better consumer experience, more well-organized networks and intuitive vehicle use are shared goals for all those looking to transform urban mobility. City transportation is about to undergo a seismic change. This presents a huge opportunity for businesses to improve their services and for public sector leaders to understand and manage networks more efficiently. By reading this ebook, you will discover how location intelligence helps: - Meet ever-increasing customer expectations of timely pick-ups and deliveries - Improve safety and congestion across a road network - Reduce operational costs and improve efficiency for movers of people and parcels -Maximize the use of fleet vehicles and drivers by efficiently matching supply to demand
Tags : 
urban mobility, here tech, mapping
    
HERE Technologies
Start   Previous    5 6 7 8 9 10 11 12 13 14 15 16 17 18 19    Next    End
Search      
Already a subscriber? Log in here
Please note you must now log in with your email address and password.