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Published By: VMware     Published Date: Feb 24, 2017
Enterprise mobile capabilities ideally complement, protect, and enable market-leading mobile applications to improve workforce productivity and intelligence and enable increased sales performance as a result. After a number of years of considering the relative value of various new devices, mobile device management (MDM) paradigms, development methodologies, new services, and new connectivity models, retailers are ramping up investments in enterprise mobility. Rugged devices can be part of this business outcome-centered approach, adding enterprise mobility to deliver great experiences and comparatively reduce the economic cost of doing so — importantly, doing so with continued ease in supportability, excellence in performance, and consistency in usability. Retailers are continuing to invest in deployment of secure ruggedized mobile devices for many reasons that are explored in this white paper.
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VMware
Published By: IBM     Published Date: Sep 10, 2013
This white paper will discuss how big data analytics, coupled with the right facilities and asset management software, can provide next-generation opportunities to improve facilities and asset management processes and reutnrs. It will examine how different organizations successfully use big data generated by their facilities and assets to help increase revenue, power operational efficiency, ensure service availability and mitigate risk. Most importantly, this white paper will reveal how your organization can leverage big data analytics to achieve similar benefits and transform the management of your organization's facilities and assets-and ultimately, your business.
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big data, smarter infrastructures, big data, ibm, power operational, leverage big data, analytics, harnessing the power of data
    
IBM
Published By: Informatica     Published Date: Jul 07, 2011
Build your business case for MDM with an illustrated, step-by-step approach that shows executives and managers how MDM generates a single, reliable data set to empower customer- and partner- facing teams to improve sales, customer service and channel operations.
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informatica, master data management, mdm, data set, competitive advantage, channel coverage, customer view, bad data, sales performance
    
Informatica
Published By: Schneider Electric     Published Date: Feb 12, 2018
Technology is infiltrating K-12 classrooms at a rapid clip as educators find new ways to employ computing devices and online resources to improve education and learning. Overall, the global market for education-related technology, services and content is expected to grow from $193 billion in 2016 to $586 billion in 2021, a compound annual growth rate of nearly 25%, according to the market research firm Research and Markets.
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Schneider Electric
Published By: Clearvale by BroadVision     Published Date: Aug 21, 2009
This white paper considers the drivers behind the move to e-government, the need for relationship management and the complexity of e-government value chains. It also outlines a solution that government entities can deploy to address this top priority of information management and sharing.
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collaboration, egovernment, government, e-government, customer relationship management, constituent, constituents, citizens, citizen, information management, broadvision
    
Clearvale by BroadVision
Published By: Creekpath     Published Date: Aug 21, 2009
"Storage consolidation" is a term that has typically meant the consolidation of direct attached storage to a storage network, whether it is Network Attached Storage (NAS) or Storage Area Network (SAN). Consolidation has usually been undertaken to improve utilization of assets, lower the total cost of ownership (TCO), increase return on capital investment, improve IT operational efficiency and increase service levels.
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network attached storage, storage area networks, storage management, storage, storage consolidation, consolidation, nas, san, total cost of ownership, tco, service level, storage network, creekpath
    
Creekpath
Published By: HP     Published Date: Aug 21, 2009
Read this guide to learn how HP works closely with organizations throughout the entire consolidation process which results in reduced costs, improved database administration, enhanced service levels to end users, and improved communication/collaboration.
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data management, database development, dba, database administration, collaboration, service levels, database consolidation
    
HP
Published By: IBM     Published Date: Nov 06, 2006
Download this paper to learn why IBM believes that the real business value of IPC voice systems is reflected in improved employee productivity, enhanced business processes, and the ability to deliver more responsive services and offerings.
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voip, converge, productivity, convergence, communications convergence, voice over ip, ip telephony, ip faxing, service management, ibm
    
IBM
Published By: IBM     Published Date: Mar 11, 2008
Self-service Web portals enable governments to help citizens obtain information, apply for services and complete transactions more quickly than ever before.  Download this paper to find out how, through the power of Web portals, IBM can help your government agency make information more accessible, and processes more efficient for citizens, businesses and government employees.
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ibm, corporate portal, portal, portals
    
IBM
Published By: IBM     Published Date: Aug 21, 2008
For a growing business, it’s increasingly difficult to integrate technological solutions and services to improve service management. So various frameworks have been created to help today’s IT professionals optimize their use of technology in managing IT processes. The third version of the Information Technology Infrastructure Library (ITIL) provides the latest set of process best practices for any service management improvement effort.
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ibm, ibm mi, ibm grm, itil, service management, it management
    
IBM
Published By: IBM     Published Date: Apr 17, 2009
Optimize IT process, maximize ROI and improve service levels. The challenge facing businesses today is the need to achieve ever-higher levels of service and maximize return on investment, while simultaneously minimizing costs. This white paper reveals how IBM Maximo® asset and service management solutions help your organization run more efficiently.
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ibm maximo, asset and service management solution, optimize it, maximize roi, service lebels, service management solutions, tivoli, it business processes, service levels, ibm, service level agreements slas, key perfor¬mance indicators, kpis, it asset management, itam, it infrastructure library, itil, it asset management, itam, work management
    
IBM
Published By: Quocirca     Published Date: Feb 23, 2009
Networked printers and multifunction peripherals often require a high level of support and manual intervention. Secure remote monitoring platforms reduce device downtime through automating service alerts, providing proactive toner replenishment and automatic meter reading. End users benefit through improved device uptime, and manufacturers and their service partners can build proactive service relationships which can drive greater customer loyalty.
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quocirca, printers, networked printers, multifunction peripherals, secure remote monitoring, document output devices, remote monitoring, managed print service (mps), service portal
    
Quocirca
Published By: Opalis     Published Date: Nov 06, 2006
This white paper describes how automating IT processes greatly reduces operational costs and improves service delivery. Learn how to standardize best practices and integrate data center and operations tools without the management burden associated with scripts and home-grown programs.
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automation, business process automation, bpa, process automation, data centers, datacenter, datacenters, opalis
    
Opalis
Published By: Opalis     Published Date: Nov 06, 2006
This paper explains how ITIL can improve service delivery through data center integration and automation of best practices. It also highlights common implementation hazards, real-world examples and the tools required to implement ITIL.
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itil, datacenter, datacenters, data centers, service management, data integration, itil implementation, opalis
    
Opalis
Published By: eFax     Published Date: May 15, 2007
Organization seeking to reduce expense while improve the reliability and capacity of their business faxing are adopting Internet fax service at a record rate. Find out how Internet-based fax solutions enable you to send and receive faxes using your existing e-mail infrastructure and the Web.
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fax, faxing, ip faxing, ip telephony, fax over ip, efax, infrastructure, ip networking, ip networks, integrated communications, communications integration, communication, communications, convergence, protus, protus ip solutions
    
eFax
Published By: HP     Published Date: May 10, 2011
This paper describes how a properly converged and shared IT infrastructure can improve the speed and reliability of service delivery while increasing IT efficiency and lowering associated costs.
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hp bladesystem matrix, converged infrastructure strategy, server virtualization, capacity management, bc/dr
    
HP
Published By: Epsilica Consulting     Published Date: Nov 29, 2007
Time is money, resources are scarce and only projects that add value and meet the organization's strategic aim and objectives should be flying. Why is it, therefore, that so many projects are running that have not been formally approved, burn limited and finite resource and, most importantly, do not improve or deliver new services or increase market share?
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project management, project lifecycle, product lifecycle, development lifecycle, project manager, business management, bpm, epsilica, epsilica consulting
    
Epsilica Consulting
Published By: Radius Solutions     Published Date: Apr 29, 2008
"Lean" is defined as a process to improve manufacturing and service operations, reduce waste, improve quality and drive down cost. While many packaging companies have embraced a number of Lean Manufacturing concepts, many have yet to fully realize the benefits of a fully-integrated Lean environment. Leveraging an ERP system that embraces "Lean" principles and incorporates industry specific best practices can facilitate and support the process. In this white paper, learn how lean manufacturing can apply to printing and packaging, and how an ERP system fits into the process.
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erp, lean, lean methods, lean manufacturing, printing, packaging, radius, radius solutions, scm, supply chain
    
Radius Solutions
Published By: CA ITAM     Published Date: Sep 09, 2008
This white paper discusses how to make the leap from basic asset tracking to a more robust asset management program that can improve decision-making and service levels, reduce costs and mitigate risks. The focus is the CA IT Asset Management solution's ability to accelerate your IT Asset Management program's maturity by providing asset ownership information (the complement to discovery information).
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CA ITAM
Published By: SAP     Published Date: Mar 29, 2011
Explore the latest thinking on use of mobile technology to deliver business value by enabling sales and service processes - and transform processes across the enterprise. Business software vendors can best support their customers by collaborating with strategic partners to co-innovate and foster a mobile ecosystem.
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sap crm, enterprise mobility suite, enterprise mobility
    
SAP
Published By: SAP     Published Date: Mar 29, 2011
Many view Web 2.0 as an opportunity to grow closer to their customers, better understand customer needs, and empower these customers to influence their company's strategy. This, in turn, opens the door to improved customer service, enhanced customer loyalty, and better customer advocacy. SAP understands and embraces the vast and emerging opportunities that Web 2.0 presents for customer relationship management (CRM).
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sap crm, web 2.0, social media
    
SAP
Published By: Cisco     Published Date: Mar 15, 2011
This whitepaper discusses how the Cisco Unified Computing System and Cisco Tidal Enterprise Orchestrator can help IT departments to control costs, improve efficiency, and speed service delivery to the business.
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cisco, run book automation, unified computing system, operations management, automated infrastructure platform, tidal enterprise orchestrator
    
Cisco
Published By: OwlPoint, LLC     Published Date: Feb 11, 2009
IT Service Management (ITSM) is a proven, mature framework that can be utilized to support Green IT programs. Green IT and ITSM share common goals, such as operational efficiencies and metrics based improvements. Existing processes and supporting ITSM tools can easily be adapted to support Green IT initiatives. ITSM provides the structure to be successful as well as for documenting and sharing the achievements. This white paper explains how a service management framework can contribute to you.
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owlpoint, itsm, green it, it service management, service management framework
    
OwlPoint, LLC
Published By: Jive Software     Published Date: Mar 09, 2012
Social Customer Service offers a new approach that doesn't just tweak the existing trade-offs. It rewrites the entire equation, so companies can boost customer satisfaction, improve rep productivity, and reduce support costs at the same time. Download this whitepaper and learn how Jive can transform your customer service & support teams.
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customer satisfaction, customer service, jive, technology, support, technical support
    
Jive Software
Published By: Impact - Customer Service Training & Consulting     Published Date: Oct 06, 2010
This analysis shows a 10% rise in customer satisfaction and 56% improvement call resolution rates.
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customer service training, motorola, customer satisfaction, cex, customer experience, training, consulting, business, management
    
Impact - Customer Service Training & Consulting
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