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Published By: AWS     Published Date: Jun 04, 2019
Description Organizations are shifting to containers for its many benefits, including increased developer productivity and an improved, modernized environment for customized applications. While Kubernetes helps organizations get the most out of those benefits, it is complex by nature and can be difficult to manage on your own. Developers need a solution that drives productivity without needing to worry about managing infrastructure. SUSE Cloud Application Platform on Amazon Web Services (AWS) provides a lean and fast platform to accelerate containerized application delivery. By leveraging a managed Kubernetes environment, SUSE makes it easier for DevOps teams to deliver applications, accelerate innovation, and improve IT responsiveness.
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AWS
Published By: SAP     Published Date: Mar 28, 2011
See how SAP has combined SAP Business Communications Management with implementation services to help you quickly and predictably improve customer service and reduce operational costs in inbound contact centers. The all-IP contact-center solution works with SAP CRM to further increase customer service benefits.
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sap, sap business communications management, sap crm
    
SAP
Published By: SAP     Published Date: Apr 14, 2011
Find out how discrete manufacturers are becoming truly customer-centric by pursuing or planning a variety of initiatives, including the improvement of customer service and the closer integration of customers into product design.The greatest impact is expected from plans to implement demand-driven manufacturing.
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customer demand, sap, customer intimacy, economist intelligence unit, manufacturer, growth strategy
    
SAP
Published By: Schneider Electric     Published Date: May 09, 2016
In the broadening data center cost-saving and energy efficiency discussion, data center physical infrastructure preventive maintenance (PM) is sometimes neglected as an important tool for controlling TCO and downtime. PM is performed specifically to prevent faults from occurring. IT and facilities managers can improve systems uptime through a better understanding of PM best practices. This white paper describes the types of PM services that can help safeguard the uptime of data centers and IT equipment rooms. Various PM methodologies and approaches are discussed. Recommended practices are suggested.
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schneider electric, edge computing, data center, energy efficiency, data center energy, preventive maintenance, tool for controlling, tco
    
Schneider Electric
Published By: WebEx Communications     Published Date: Dec 14, 2007
Based on a survey conducted by ServiceXRG, this paper explores the use and effectiveness of remote support technology across all industry sectors and how companies can take remote support to the next level to significantly improve the support transaction process, reduce service delivery costs and increase solution effectiveness.
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remote support, remote access, help desk, helpdesk, customer support, support, customer experience, customer satisfaction
    
WebEx Communications
Published By: Numara Software     Published Date: Jul 09, 2009
With Numara FootPrints for Customer Service, an award-winning, 100% web-based customer service management solution, you can deliver breakthrough service to customers throughout the world faster, and enhance the quality of your web-based service desk, with less effort than today, and at a low total cost of ownership. Learn more today!
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numara, footprints, service excellence, customer experience, hosting service, call center, it service management, call volume
    
Numara Software
Published By: Numara Software     Published Date: Jul 16, 2009
Discover how Numara® Track-It!® helps you avoid unplanned service interruptions, lost revenue and customer dissatisfaction due to unmanaged change. With change management capabilities, you will have the flexibility and management tools you need.• Implement change control • Reduce time and effort while improving productivity and compliance • Leverage your IT investment with a fully integrated change management solution • Improve customer satisfaction • Adhere to best practices in IT change management • Reduce the cost of IT services
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help desk, track it, numara, customer management, best practices, customer satisfaction, self service, knowledge management
    
Numara Software
Published By: Dyn     Published Date: Jan 14, 2015
Every user’s first interaction with your website begins with a series of DNS queries. Poor DNS performance can lead to slow page loads, dissatisfied customers, and lost business. However, you can improve results, contain costs, and make better use of valuable IT personnel by leveraging a cloud-based DNS service.
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cloud based, dns service, ddos attack, user experience, infrastructure, dns performace
    
Dyn
Published By: Dyn     Published Date: Jan 14, 2015
Whether you are a seasoned expert or just beginning to look into how DNS can improve the performance of your businesses’ services, let this quick guide to DNS terminology be your comprehensive one-stop shop.
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dns, domain name system, ip addresses, terminology, denial of service, query, cache, dns client
    
Dyn
Published By: Adobe     Published Date: Nov 05, 2014
When mobile is done right, businesses reap the benefits. Companies using mobile analytics see an 11.2% increase in marketing ROI compared to a 15.9% decrease for companies that don’t. The Aberdeen Group report, Mobile Analytics: Precision Marketing across Mobile Touch-Points, provides insights into better mobile strategies. Read the report to see how incorporating analytics into your mobile marketing strategy will: • Increase brand awareness • Raise your return on marketing investments • Boost average order value • Improve time-to-market of products and services
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mobile analytics, precision marketing, mobile touch-points, mobile analytics
    
Adobe
Published By: Pluris     Published Date: May 05, 2015
Download this case study today and discover how to create a more predictable sales process. Learn how to improve the quality and consistency of Customer Service Reps (CSRs) performance, increasing cross-sell and up-sell performance to existing customers via inbound service calls.
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Pluris
Published By: Campaigner     Published Date: Apr 30, 2015
This report is about working with a Campaigner SMTP Relay to increase message deliverability, improve customer service, enhance your brand and drive more revenue.
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email marketing, message deliverability, smtp relay, brand awareness, customer engagement, customer relationships, transactional emails
    
Campaigner
Published By: Polycom     Published Date: Sep 15, 2015
Polycom voice solutions for Microsoft Lync helped the Organization profiled achieve the following benefits (risk and present value [PV] adjusted) over three years: Improved productivity and collaboration: $12,341,123. Employee relocation cost savings: $452,351. Phone purchase and installation savings: $1,988,182. Managed services cost savings: $582,269. Total cost savings and benefits: $15,363,925.
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collaboration, communications, conferencing, lync, microsoft, phone, polycom, skype
    
Polycom
Published By: Tripwire     Published Date: Jan 30, 2008
Learn from industry analysts how IT organizations are using configuration management to meet compliance requirements and instill best practices. Find out how these organizations are applying the resulting processes to enhance security and improve operational efficiency in order to increase their level of service delivery.
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cmdb, change management, configuration management, risk management, compliance, idg, tripwire, lifecycle management
    
Tripwire
Published By: IBM     Published Date: May 07, 2013
Knowing the potential benefits of cloud computing, IBM implemented this technology for six workloads—development and test, analytics, storage, collaboration, desktop and production application. And the results have yielded significant financial and operational improvements. IBM shares some key insights through this report, learned after a successful move to cloud, including different ways in which each workload benefited. It also reveals how adopting cloud enabled significant improvements in efficiency, innovation, service and support levels. Download: Success in the cloud: Why workload matters.
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success, cloud, improvements, efficiency, innovation, service, support
    
IBM
Published By: Group M_IBM Q3'19     Published Date: Aug 05, 2019
Expectations for government agencies are rising at a rapid and sometimes overwhelming pace. New laws, mandates and policies combined with rising citizen demands for usability and technology driven services put pressure on the public sector to deliver with current or even shrinking resources.
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Group M_IBM Q3'19
Published By: IBM     Published Date: Feb 24, 2015
Mobile capture is quickly becoming an important differentiators for many companies and organizations, especially those in traditionally document-intensive fields like banking, insurance, healthcare and government operations. According to a 2014 study conducted by AIIM, 45% of companies feel that mobile capture is vitally important, pointing to the competitive need for improved process agility and customer service across the board. Discover the top 10 questions to ask before you make your investment in mobile capture.
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mobile capture, ibm, process agility, customer service
    
IBM
Published By: IBM     Published Date: Oct 06, 2015
How do you successfully transition business continuity to the cloud? Read the white paper to learn how an end-to-end, scalable solution can help you plan and execute an enterprise-wide continuity and resiliency strategy. As a result, you will be able to help improve risk management, reduce costs, facilitate resilient service delivery and respond to changes more quickly..
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ibm, cloud, resiliency strategy, risk management, resilient service delivery, service delivery, service delivery solutions
    
IBM
Published By: IBM     Published Date: May 25, 2016
In this IBM limited-edition Dummies book, you’ll learn what operational decision management (ODM) is and how it can benefit your organization by helping to: - Enable faster and more agile change so your business can react more quickly to opportunities and threats - Automatically capture knowledge so it can be reused to make better business decisions - Manage compliance better by providing a clear record of the rules that govern business operations - Make operational decisions more predictable and repeatable while also allowing you to model, measure, collaborate on and refine these decisions as your business needs change - Improve customer service with more consistent and accurate rules-based decisions, as well as by personalizing the user experience
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ibm, odm, operational decision management, odm, middleware, connect
    
IBM
Published By: Cisco     Published Date: Jul 11, 2016
Cloud adoption is growing, but relatively few organizations have advanced cloud strategies. Achieving greater levels of cloud adoption allows organizations to materially improve strategic allocation of IT budgets, lower IT costs, reduce time to provision IT services, increase revenue, and improve ability to meet SLAs. Private cloud adoption is greater than public cloud. Additionally, private cloud/OpenStack adopters are more likely to expect better business outcomes. IDC sees web-scale public cloud making way for enterprise-class “provider-based cloud”.
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Cisco
Published By: Xora, A ClickSoftware Company     Published Date: Jun 30, 2014
Turn Your Field Services Employees’ Mobile Devices into Productivity Tools
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xora, mobile devices, workforce management, business apps
    
Xora, A ClickSoftware Company
Published By: Hewlett-Packard     Published Date: Aug 02, 2013
Virtualization was supposed to be the disruptive technology that saved IT. The cost savings from consolidation and the ease at which applications can be deployed promised to vastly improve delivery of IT services, free up IT staff to work on other projects, and not strain budgets. Unfortunately, lack of insight into IT resource status in highly virtualized environments and the complexity of the interactions between server, storage, and network elements have added to IT staff manual workloads and led most companies to dedicate too much time to operations and not enough time to innovation. This basically negates the major benefits of virtualization.
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virtualization, optimization, blade infrastructure, infrastructure, blade
    
Hewlett-Packard
Published By: IBM     Published Date: Oct 03, 2017
The demand for new data about customers, customer behaviour, product usage, asset performance, and operational processes is growing rapidly. Almost every industry wants new data. Some examples of this are: • Financial services organisations want more data to improve risk decisions, for ‘Know Your Customer (KYC) compliance and for a 360 degree view of financial crime. • Utilities companies want smart meter data to give them deeper understanding of customer and grid usage and to allow them to exploit pricing elasticity. They also want sensor data to monitor grid health, to optimise field service and manage assets. Download now to learn more!
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scaling data, big data, customer behavior, product usage, data integration
    
IBM
Published By: Kinetic Data     Published Date: Oct 15, 2007
Properly implemented, service catalogs can help IT run as a business - not just "like" a business. They improve communication, provide users with easier access to IT services, and enable measurement-driven continuous process improvement. This white paper shows you how to achieve a successful service catalog implementation on BMC Remedy and extend the benefits of service catalogs across functional areas.
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itsm, service management, service, service catalog, service catalogs, bsdm, delivery management, service level agreement
    
Kinetic Data
Published By: Marketo     Published Date: Feb 17, 2011
Use this PowerPoint as another tool to justify lead management and marketing automation. Customize the slides to your company's template, insert your own metrics and share with your peers however you see fit. Show how improved lead management will create more demand for your company's products or services with this custom presentation.
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marketo, marketing automation, lead management, nurturing, sales leads, demand generation
    
Marketo
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