ibm service management

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Published By: IBM     Published Date: Apr 09, 2015
Enterprise applications are becoming increasingly complex, leveraging components across multiple platforms, including cloud. Learn how you can leverage IBM DevOps Services for Bluemix to provide full multi-stage release and deployment management to facilitate development.
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enterprise applications, platforms, cloud computing, cloud management, application integration
    
IBM
Published By: IBM     Published Date: Aug 25, 2016
Today’s leading enterprises are undergoing a digital transformation. They are diving into the API economy, in which businesses provide services—and the services of partners—when and where customers want them.
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ibm, api, microservices, information management, saas, customer service
    
IBM
Published By: IBM     Published Date: Jan 10, 2014
Independent research by Wintergreen Research, Inc. shows "Dramatic savings brought by IBM Rational automated test solutions".  Read this paper to see how you can see a positive ROI through the ability to minimize cost and time to identify errors and diminish subsequent impacts of defects using test automation and service virtualization.
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ibm, wintergreen research, software testing, service virtualization, software development, testing, automation, quality assurance, roi, cost reduction, test automation, rational, risk management
    
IBM
Published By: IBM     Published Date: Feb 10, 2014
Customer Intimacy has become an essential driver for company success.In this white paper, you’ll learn how customer intimacy can be implemented at your organization in five practical steps.
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ibm, business analytics, customer analytics, crm, customer service, customer intimacy, cem, enterprise feedback management, data warehousing, insights, predictive analytics, performance management
    
IBM
Published By: IBM     Published Date: Nov 19, 2014
Enterprise applications today are becoming increasingly complex, leveraging components across multiple platforms, including cloud. Learn how you can leverage IBM DevOps Services for Bluemix to provide full multi-stage release and deployment management to facilitate development, test and staging of complex applications.
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cloud-computing, ibm, devops, development, enterprise application, bluemix
    
IBM
Published By: IBM     Published Date: Jan 30, 2015
Enterprise applications are becoming increasingly complex, leveraging components across multiple platforms, including cloud. Learn how you can leverage IBM DevOps Services for Bluemix to provide full multi-stage release and deployment management to facilitate development.
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cloud development, deployment management, ops solutions, multiple platforms, ibm
    
IBM
Published By: IBM     Published Date: Apr 22, 2008
As service execution becomes increasingly important and complex, traditional job management tools aren't cutting it. With IBM Tivoli workload automation products, you can easily automate and manage simultaneous workloads across heterogeneous environments.
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business process, automation, tivoli, ibm, opt it, ibm opt it, service management, productivity, workload management
    
IBM
Published By: IBM     Published Date: Aug 21, 2008
Today’s increasingly complex environments are a challenge to manage. This white paper will show you how IBM Service Management solutions from Tivoli can help you better understand your IT and operation environments and manage your business more efficiently—all while controlling costs and mitigating compliance risks. You’ll also discover how IBM Maximo Enterprise Asset Management solutions provide a single software platform for managing all IT and operations assets across your enterprise.
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ibm, ibm mi, ibm grm, service management, tivoli, business management, maximo, it management
    
IBM
Published By: IBM     Published Date: Aug 21, 2008
Today’s operations teams are faced with more pressure than ever to ensure high service availability and performance. They must keep pace with the growing array of service demands, soaring costs, the rapid evolution of technology and an increasingly competitive marketplace. However, many organizations suffer from an obscured view into key business services and supporting technology, because they lack the closed-loop, cross-domain management that’s needed.
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ibm, ibm mi, ibm grm, service management, desktop management, it management
    
IBM
Published By: IBM     Published Date: Aug 21, 2008
Many enterprises depend heavily on business services to generate revenue. But they often have trouble correlating availability and performance information from individual systems with the business as a whole. To do this, you need a clear view of your service infrastructure. Integrated availability and performance solutions can provide the visibility, control, and automation that your IT environment needs.
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ibm, ibm mi, ibm grm, service management, it management
    
IBM
Published By: IBM     Published Date: Aug 21, 2008
One of the biggest hurdles that enterprises face is a lack of trust in IT’s ability to deliver business value. While a Service Oriented Architecture (SOA) can sort things out by making systems more flexible and agile, this is only part of the answer. What’s missing is an effective model for engaging consistently with business teams throughout the whole lifecycle of IT investments.
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ibm, ibm mi, ibm grm, service management, service oriented architecture, soa
    
IBM
Published By: IBM     Published Date: Aug 21, 2008
For a growing business, it’s increasingly difficult to integrate technological solutions and services to improve service management. So various frameworks have been created to help today’s IT professionals optimize their use of technology in managing IT processes. The third version of the Information Technology Infrastructure Library (ITIL) provides the latest set of process best practices for any service management improvement effort.
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ibm, ibm mi, ibm grm, itil, service management, it management
    
IBM
Published By: IBM     Published Date: Aug 21, 2008
IT is becoming increasingly important in virtually every aspect of business. For enterprises to compete effectively in the marketplace, IT service management must broaden its focus and take a more holistic attitude toward IT service provision. The goal is to resolve the disconnect between IT and business within organizations in order to achieve necessary levels of resilience, control, availability and quality of service.
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ibm, ibm mi, ibm grm, service management, it management, itil, itsm
    
IBM
Published By: IBM     Published Date: Nov 13, 2008
This white paper discusses how The IBM Tivoli® Netcool® customer experience management solution offers the ability to monitor all aspects of the customer experience, to help increase satisfaction, reduce service calls, monitor the performance of new and existing services and device types — and help operations identify which issues have the greatest impact on valuable enterprise customers. It delivers the visibility you need to improve the customer experience as they interact with different aspects of your business — to help increase loyalty and drive new revenue opportunities.
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ibm, tivoli, service quality management, service level agreement
    
IBM
Published By: IBM     Published Date: Jan 22, 2009
This white paper demonstrates a service quality management solution from IBM. An end-to-end, integrated approach, the service quality management solution is designed to address the broad range of telecommunications providers’ requirements for managing both service quality and the customer experience.
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service quality management solution, ibm, telecomunications, service quality, customer experience
    
IBM
Published By: IBM     Published Date: Apr 17, 2009
Optimize IT process, maximize ROI and improve service levels. The challenge facing businesses today is the need to achieve ever-higher levels of service and maximize return on investment, while simultaneously minimizing costs. This white paper reveals how IBM Maximo® asset and service management solutions help your organization run more efficiently.
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ibm maximo, asset and service management solution, optimize it, maximize roi, service lebels, service management solutions, tivoli, it business processes, service levels, ibm, service level agreements slas, key perfor¬mance indicators, kpis, it asset management, itam, it infrastructure library, itil, it asset management, itam, work management
    
IBM
Published By: IBM     Published Date: Apr 18, 2012
IBM IT service management solutions help control costs, enhance performance and increase security in the virtual environment, with software for IT provisioning, IT monitoring, virtual storage, IT security, usage and accounting, software license management and more.
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ibm, technology, powervm, vmware, virtualization, intel platform, service management, technology platform
    
IBM
Published By: IBM     Published Date: Sep 27, 2013
Customers require flexible, agile and easy to consume IT solutions to succeed in business. With those requirements in mind, IBM recently announced PureSystems. Harvard Research Group (HRG) has taken a closer look at PureSystems and and how it compares to Cisco UCS.
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ibm, ibm puresystems, it services, expert integrated systems, it solutions, software, hardware, networking, security, data management, servers, operating system, infrastructure, ibm puresystems
    
IBM
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