help desk

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Published By: Arcserve     Published Date: Feb 26, 2015
In typical organizations, most data resides outside the data center, so it is important that the protection of desktop and laptop computers is given the same priority as file servers and application servers. Have you deployed the right data protection strategy for endpoints? We’re here to help! Arcserve UDP offers a FREE Workstation edition product that specifically focuses on backing up data on endpoints. Not only can desktops and laptops be protected for FREE with award-winning technology that minimizes bandwidth and storage requirements, but they can participate in the global deduplication schema offered by UDP (for 30 days), and have their data protected in public and private clouds, and more! This is too good to pass up! Get your FREE Arcserve UDP Workstation edition now.
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arcserve, unified data protection, software download, bandwidth, deduplication
    
Arcserve
Published By: Samanage     Published Date: Apr 24, 2014
As you evaluate Service Desk and Asset Management solutions in the marketplace, you likely have a set of requirements for features and functionality. But have you considered other key factors that will set you up for success with a cloud-based ITSM solution that might not be so obvious? Not evaluating solutions based on these considerations can delay implementation, driving up costs and causing undue stress for the IT professional. Don’t let them stop you in your tracks; instead, consider these criteria when making your solution decision and to gain greater organizational acceptance.
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samanage, service desk, asset management, itsm, it service management, itsm, itsm solutions, itsm tools, itam tools, itam solutions, it ticket management system, it workflow, it help desk, cloud-based solutions, saas solutions, it service desk, asset management, it service portfolio, it service catalog, itil software
    
Samanage
Published By: Citrix Online     Published Date: Aug 09, 2010
This series takes you through the many issues that plague the modern help desk, and states the case for implementing user-centric remote support.
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citrix, gotoassist, remote support, help desk, configuration, service delivery, return on investment, roi, mobile worker, performance measure
    
Citrix Online
Published By: Citrix Online     Published Date: Aug 09, 2010
When a workplace disruption hits, you need to act fast to ensure your employees are safe, keep them informed and maintain productivity. This new Forrester white paper explores the critical role that the help desk should play in your organization's business continuity planning.
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citrix, business operations, workforce management, recovery, it operations, help desk, critical path, call centers, business security, workplace
    
Citrix Online
Published By: GoToAssist     Published Date: Mar 19, 2015
Discover the top five soft skills you need to deliver amazing customer support experiences.
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citrix, gotoassist, customer support, customer interaction, help desk
    
GoToAssist
Published By: Business-Software     Published Date: Apr 02, 2009
With help desk automation, companies can increase collaboration and information-sharing among the various departments that play a role in customer satisfaction, including customer service, product development, and quality assurance, as well as field consultants and support staff. Additionally, help desk automation can tightly integrate both internal and external support processes. Learn more today!
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itil, itsm, service management, help desk, automation, customer satisfaction, loyalty, retention, end-to-end
    
Business-Software
Published By: ScriptLogic     Published Date: Mar 30, 2012
Remember that the idea behind a help desk is to get users back online as quickly as possible when problems occur. Tracking problems and requests in tickets is a fine start, but a good help desk management solution can do much, much more.
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help desk, tracking, tickets, help desk management, active directory, auditing, native tools, centralized, data, secure, database
    
ScriptLogic
Published By: ScriptLogic     Published Date: Mar 30, 2012
When it comes to end-user service, however, cutting corners can really prevent us from getting the job done. This whitepaper will explain why it's so important to have basic processes to help run a successful business.
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help desk, tracking, tickets, help desk management, active directory, auditing, native tools, centralized, data, secure, database
    
ScriptLogic
Published By: Apple     Published Date: Jan 23, 2012
Our Apple Business Experts are ready to help you find the perfect setup for your organization, from custom desktop and mobile solutions to hardware, software, and more.
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ipad, ipod, apple, ipad2, tablet, ipad tablet, apple iphone, itunes, ipod mp3 player, airport, displays, isight, magic mouse, magic trackpad, remote, superdrive, time capsule, wireless keyboard, keyboards
    
Apple
Published By: Apple Corporation     Published Date: Jan 20, 2012
Our Apple Business Experts are ready to help you find the perfect setup for your organization, from custom desktop and mobile solutions to hardware, software, and more.
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ipad, ipod, apple, ipad2, tablet, ipad tablet, apple iphone, itunes, ipod mp3 player, airport, displays, isight, magic mouse, magic trackpad, remote, superdrive, time capsule, wireless keyboard, keyboards
    
Apple Corporation
Published By: Apple Corporation     Published Date: Nov 19, 2012
Our Apple Business Experts are ready to help you find the perfect setup for your organization, from custom desktop and mobile solutions to hardware, software, and more.
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ipad, ipod, apple, ipad2, tablet, ipad tablet, apple iphone, itunes, ipod mp3 player, airport, displays, isight, magic mouse, magic trackpad, remote, superdrive, time capsule, wireless keyboard, keyboards
    
Apple Corporation
Published By: AdRoll     Published Date: Aug 22, 2017
For most retailers, the holidays are a frenzied rush of juggling multiple campaigns, meeting revenue goals, and hitting lofty numbers before the year is up. It’s far from a relaxing time of year. The holiday season has become critically important to online retailers. With the rise of Black Friday, Small Business Saturday, Cyber Monday, Green Monday, Super Saturday, and Boxing Day, the definition of “the holidays” has expanded substantially. While these retail days have helped distribute the holiday rush across a wider range, they’ve also made holiday campaign planning far more complex. Expanding digital channels, such as mobile and social media, have added to the immense opportunities that the holidays provide. Just last year, mobile accounted for 50.3% of all e-commerce traffic, surpassed desktop traffic for the first time ever. Knowing this, it shouldn’t be a surprise that 38% of shoppers now say they will not return to a retailer’s website if it’s not mobile optimized.
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holiday planning, retail, black friday, social media, mobile
    
AdRoll
Published By: SitePal     Published Date: Jul 02, 2007
Discover the benefits and potential pitfalls of using speaking avatars (virtual animated characters) for your small business websites. Learn the best practices to use to increase conversions with a talking character!
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conversion analysis, landing page, landing pages, content personalization, ecommerce, e-commerce, e-business, live support, help desk, online assistance, avatar, online help, web site, sitepal
    
SitePal
Published By: IBM     Published Date: Jan 13, 2009
This treasure trove of information can help cut IT support costs and boost service desk success.
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aldon, itil, it infrastructure library, it processes, process automation
    
IBM
Published By: ISYS     Published Date: Aug 21, 2009
Discover the difference between today's newer consumer desktop search products and the mature, tried-and-true business-oriented solutions. Includes a 12-step checklist to help you better evaluate desktop search for the enterprise.
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search, desktop search, enterprise software, isys
    
ISYS
Published By: PassGo     Published Date: Aug 21, 2009
Management of user ID accounts is expensive for business, frustrating for users, and open to abuse. A user account Helpdesk in a large organization typically deals with many thousands of Helpdesk calls each year, and the costs surrounding this are significant. Any operation that requires human intervention can become a bottleneck during especially busy periods.
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crm, customer relationship management, customer service, helpdesk, help desk, support, cost control, productivity, customer support, service management, customer, customer interaction service, passgo, pass go
    
PassGo
Published By: Symantec     Published Date: Nov 02, 2006
Remote control software has proven to be a cost-effective way of providing remote support. This paper examines how these products provide a cost-effective help desk tool and defines necessary security requirements.
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remote control, help desk, remote access, remote network management, remote support, network security, symantec
    
Symantec
Published By: Dell Software     Published Date: Jul 18, 2012
Choosing a help desk solution
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technology, help desk, management, tracking problems, ticket requests, white paper, customer service
    
Dell Software
Published By: Dell Software     Published Date: Jul 18, 2012
Rate your help desk
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technology, help desk, personality quiz, management
    
Dell Software
Published By: Dell Software     Published Date: Jul 18, 2012
Test your privilege management skill
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technology, help desk, privilege management, personality, management, customer
    
Dell Software
Published By: Quocirca     Published Date: May 14, 2008
The software as a service (SaaS) delivery model has matured to such an extent that there is now an on-demand component to most software applications, whether it is online help, automated updates or the main application engine. At the same time, many vendors are realizing that to provide a satisfactory end user experience, total reliance on a web browser is not always enough and a desktop component is often needed.
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saas, quocirca
    
Quocirca
Published By: eGain     Published Date: Oct 12, 2007
The Internet, years after its emergence, continues to be a challenge for most organizations. This paper examines the notion of eService and the need for it in large, global organizations in particular. It also provides guidelines for developing an effective eService plan, and concludes with a discussion of the most significant benefits of implementing such a plan.
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eservice, customer service, online customer service, online help, helpdesk, help desk, e-service, online support, online assistance, global support, egain
    
eGain
Published By: eGain     Published Date: Oct 12, 2007
Business relationships have always been based on interactions. Until now most of these interactions have been through conventional means, such as the telephone. But now more and more of your business interactions are over the Internet, and this trend will continue for the foreseeable future. Are you ready to handle this change?
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customer interactions, customer service, customer support, support, helpdesk, online support, help desk, client service, egain
    
eGain
Published By: Clarus Systems     Published Date: Mar 18, 2008
The recent momentum of Unified Communications (UC) and the disruptive enabling technology of IP Telephony have created a convergence between Voice Engineering and IT departments that is unprecedented - even since the advent of computer telephony integration. However, despite rapid and significant advances within these technologies, many enterprises, even the early adopters, have not fully embraced the alignment of these two worlds.
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itil, clarus systems, ipt, ip telephony, unified communications, cisco, callmanager, best practices, voice engineering, pdioo, strategies, deployment, operations, day 1, day 2, clarusipc, automated testing, business intelligence, performance management, configuration management
    
Clarus Systems
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