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Published By: Workday     Published Date: Sep 19, 2018
Hoarding data isn’t doing much to help your financial services firm if you can’t easily combine data from multiple sources and quickly run analytics. But there is a way to turn those heaps of data into actionable insights to get clearer answers to your biggest questions and better drive your firm’s strategy. Read the blog to learn how to improve your back end to go from data hoarding to decision-making.
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Workday
Published By: Workday     Published Date: Mar 25, 2019
In this report, Aberdeen Group explores the performance and capabilities of leading professional services firms to help you understand how PSA can help you better manage resources and inspire employees.
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Workday
Published By: Workday     Published Date: Jul 30, 2019
Professional services automation (PSA) can empower your firm to respond quickly to new opportunities by automating critical processes and increasing visibility into capacity and capability.
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Workday
Published By: Workday     Published Date: Jul 30, 2019
In this report, Aberdeen Group explores the performance and capabilities of leading professional services firms to help you understand how PSA can help you better manage resources and inspire employees.
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Workday
Published By: Workday     Published Date: Jul 30, 2019
To help you find the PSA tools best suited for your firm, Forrester’s report “Now Tech: Professional Services Automation Tools, Q2 2018” separates vendors by size, functionality, geography, and vertical market focus.
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Workday
Published By: Workday APAC     Published Date: Oct 07, 2019
"Following a study of hundreds of organisations about how they scale agile, this Harvard Business Review article outlines what they’ve learned, and how to scale agile effectively. They studied small firms that run their entire business with agile methods, already agile larger companies that are becoming even more agile as they’ve grown, and organisations that are making the transition from traditional hierarchies to more agile enterprises. Download the article to discover how these organisations have scaled agile effectively. "
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Workday APAC
Published By: Workday France     Published Date: May 01, 2019
"La plupart des entreprises considèrent la finance et la gestion des RH comme étant des domaines différents mais cette séparation crée de nombreux problèmes. Combiner Finance et RH dans un seul système permet d'avoir une meilleure vue d'ensemble, de faire des changements et de planifier la croissance. Lisez le livre blanc pour découvrir les 8 bonnes raisons qui confirment qu'unifier la finance et la RH dans un même système est la meilleure voie à suivre."
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finance, workday, workforce technology, digital strategy
    
Workday France
Published By: Workday France     Published Date: May 17, 2019
"La plupart des entreprises considèrent la finance et la gestion des RH comme étant des domaines différents mais cette séparation crée de nombreux problèmes. Combiner Finance et RH dans un seul système permet d'avoir une meilleure vue d'ensemble, de faire des changements et de planifier la croissance. Lisez le livre blanc pour découvrir les 8 bonnes raisons qui confirment qu'unifier la finance et la RH dans un même système est la meilleure voie à suivre."
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Workday France
Published By: Workterra     Published Date: Jun 29, 2016
Flexibility Was Key to Choosing WORKTERRA to Modernize Construction Firm’s Benefits Enrollment and Administration System
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benefits enrollment, administration system, manual processes
    
Workterra
Published By: Xero     Published Date: Feb 18, 2014
Find out how successful accountants are using Xero to grow their firm and form better client relationships. Sabrina Covington, CPA, CFE, of Covington+ Associates CPAs and Nick Pasquarosa of Bookkeeper360, lead this highly interactive session and answer questions.
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xero, accounting, business, smb, small business, investing, investment
    
Xero
Published By: XpertHR     Published Date: Jun 13, 2018
A renewed focus on pay equity at the state and federal levels, coupled with the power of movements like #MeToo and #TimesUp, have companies and their HR/compliance representatives dusting taking a deep dive into pay practices to ensure equity for all. Recent lawsuits settled in favor of plaintiffs, and activist call-outs for companies to be more equitable and transparent about pay practices, add fuel to the fire: ? Seven female law professors at the University of Denver won a $2.6 million settlement in May ? Activist investor Arjuna Capital is pushing major tech firms to publish data to support equitable pay practices ? Google is facing a class action battle over equitable pay practices That’s just the tip of the iceberg. If you’re not on top of this critical issue, you could be next on the list of companies facing legal and public scrutiny. XpertHR can help you wade through the regulatory requirements and practical considerations to audit and revise, as necessary, your pay practices.
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pay equity, equal pay, gender equality, #metoo, #timesup, pay practices, compliance, fair pay
    
XpertHR
Published By: Yext     Published Date: May 21, 2013
The paper will show every law firm the most common data location problems. It will explain why these problems need to be fixed and then show you the best strategies to fix them.
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advertising, marketing, location, listings, maps, directories, yext, business, local, smb, seo, google, yahoo, mapquest, bing, yelp, facebook, foursquare
    
Yext
Published By: Zebra Technologies     Published Date: May 02, 2018
The exponential growth of omnichannel shopping and ever-burgeoning demand for faster merchandise deliveries is redefining the supply chain’s distribution of consumer products goods. A seminal shift in how shoppers increasingly buy via multiple touch points — online from desktop computers, mobile devices and in-store — has created the need for the “smarter” warehouse to serve today’s connected consumer. As retailers look to merge their brick-and-mortar and online operations to cut costs and boost efficiency, warehouse management systems must keep pace. For this report, Zebra Technologies analyzed the state of the warehousing marketplace among firms in the US and Canada with at least $15 million in annual revenues. The online survey asked IT and operations personnel in the manufacturing, retail, transportation and wholesale market segments to share their insights and business plans over the next five years, in light of a rapidly changing industry.
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warehouse, merchandise, delivery, demand, devices, computers
    
Zebra Technologies
Published By: Zebra Technologies     Published Date: Aug 09, 2018
The exponential growth of omnichannel shopping and ever-burgeoning demand for faster merchandise deliveries is redefining the supply chain’s distribution of consumer products goods. A seminal shift in how shoppers increasingly buy via multiple touch points — online from desktop computers, mobile devices and in-store — has created the need for the “smarter” warehouse to serve today’s connected consumer. As retailers look to merge their brick-and-mortar and online operations to cut costs and boost efficiency, warehouse management systems must keep pace. For this report, Zebra Technologies analyzed the state of the warehousing marketplace among firms in the US and Canada with at least $15 million in annual revenues. The online survey asked IT and operations personnel in the manufacturing, retail, transportation and wholesale market segments to share their insights and business plans over the next five years, in light of a rapidly changing industry.
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fulfillment, vision, study, technology, manufacturer
    
Zebra Technologies
Published By: Zendesk     Published Date: Jan 19, 2018
Customers are more technically savvy than ever and have come to prefer the DIY approach to solving their issues and answering their own questions. Years of research by ICMI has confirmed that customers prefer to resolve issues themselves and within their channels of choice. Furthermore, customers only seek direct interactions when they unsuccessfully exhaust their self-service options. This is backed up by data from American Express, which found that 48% of consumers prefer to speak with a customer service rep when dealing with complex issues, but only 16% prefer the same contact for simple issues. The goal of this paper is simple: We want to help you build an all-in-one knowledge base, community, and customer portal. All of which can be accomplished with a help center like Zendesk Guide.
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customer support software, customer service tool, customer relationship, multichannel support tool, customer support vendor evaluation, knowledge base management, help desk software, help desk portal, help center, ticketing system, support ticketing, customer support agent
    
Zendesk
Published By: Zendesk     Published Date: May 21, 2018
Customers are more technically savvy than everand have come to prefer the DIY approach to solving their issues and answering their own questions. Years of research by ICMI has confirmed that customers prefer to resolve issues themselves and within their channels of choice. Furthermore, customers onlyseek direct interactions when they unsuccessfully exhaust their self-service options. This is backed up by data from American Express, which found that 48% of consumers prefer to speak with a customer service rep when dealing with complex issues, but only16% prefer the same contact for simple issues. The goal of this paper is simple: We want to help you build an all-in-one knowledge base, community, and customer portal. All of which can be accomplished with a help center like Zendesk Guide.
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Zendesk
Published By: Zendesk     Published Date: Jun 29, 2018
Customers are more technically savvy than ever and have come to prefer the DIY approach to solving their issues and answering their own questions. Years of research by ICMI has confirmed that customers prefer to resolve issues themselves and within their channels of choice. Furthermore, customers only seek direct interactions when they unsuccessfully exhaust their self-service options. This is backed up by data from American Express, which found that 48% of consumers prefer to speak with a customer service rep when dealing with complex issues, but only 16% prefer the same contact for simple issues. The goal of this paper is simple: We want to help you build an all-in-one knowledge base, community, and customer portal. All of which can be accomplished with a help center like Zendesk Guide.
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Zendesk
Published By: Zendesk     Published Date: Dec 10, 2018
Sus clientes tienen más conocimientos técnicos que nunca y han descubierto que prefieren resolver los problemas y dudas por sí mismos. Estudios realizados por ICMI durante años han confirmado que los clientes prefieren resolver los problemas por sus propios medios y en sus canales preferidos . Además, solo buscan una interacción directa cuando han agotado infructuosamente las opciones de autoservicio. Esta opinión está respaldada por los datos de American Express, según los cuales un 48 % de los clientes prefiere hablar con un representante de servicio de atención al cliente cuando tiene que resolver problemas complicados, pero solamente un 16 % escoge el mismo método de contacto para los asuntos más simples . Este documento tiene un objetivo sencillo: queremos ayudarle a generar un portal unificado que incluya su base de conocimientos, su comunidad y sus clientes. Todo esto se puede hacer con un Centro de Ayuda como Zendesk Guide.
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Zendesk
Published By: Zendesk     Published Date: Dec 10, 2018
En el mercado global de software de atención al cliente, Zendesk nuevamente se destaca como líder en el Cuadrante mágico de CRM para centros de interacción con los clientes de Gartner 2018. Cada año, la firma Gartner lleva a cabo un análisis exhaustivo de los proveedores de servicio de atención al cliente y las aplicaciones de soporte. Creemos que el informe Cuadrante mágico de CRM para centros de interacción con los clientes de Gartner proporciona información valiosa para los líderes empresariales interesados en soluciones tecnológicas diseñadas para interactuar con sus clientes. Una vez más, Zendesk se destaca en el cuadrante de líderes del informe de 2018, algo que, para nosotros, refleja el éxito de nuestros 125.000 clientes, como Airbnb, Tesco y la Universidad de Tennessee. Solo el último año hemos conquistado varios avances importantes, como el lanzamiento de funciones de autoservicio impulsadas por tecnología de IA, hecho que nos ha permitido proyectar ingresos de más de $500 mi
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Zendesk
Published By: Zendesk     Published Date: Dec 10, 2018
Seus clientes eles entendem mais de tecnologia do que nunca e preferem a abordagem "faça você mesmo" para resolver seus problemas e responder às suas próprias dúvidas. Anos de pesquisas feitas pelo ICMI confirmaram que os clientes preferem resolver seus problemas por conta própria e usando seus canais favoritos. Além disso, os clientes só procuram interações diretas quando esgotam todas as opções de autoatendimento. Essa informação se baseia em dados da American Express, que descobriu que 48% dos consumidores preferem falar com um representante do atendimento ao cliente para lidar com problemas complexos, mas apenas 16% preferem esse mesmo contato para resolver problemas simples. O objetivo desse documento é simples: queremos ajudá-lo a criar uma base de conhecimento, uma comunidade e um portal do cliente completos. E você pode fazer tudo isso usando a Central de Ajuda do Zendesk Guide.
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Zendesk
Published By: Zendesk     Published Date: Jan 03, 2019
After its founding, Mediaocean evaluated 10 customer service vendors before choosing the Zendesk Support platform to manage its global support activities. Three years later, however, a private equity firm acquired a majority share of the company and mandated switching to an alternative platform. See why Mediaocean reverted back to Zendesk and how the company uses Zendesk to power their customer support needs.
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Zendesk
Published By: Zendesk     Published Date: Jan 04, 2019
Seus clientes eles entendem mais de tecnologia do que nunca e preferem a abordagem "faça você mesmo" para resolver seus problemas e responder às suas próprias dúvidas. Anos de pesquisas feitas pelo ICMI confirmaram que os clientes preferem resolver seus problemas por conta própria e usando seus canais favoritos. Além disso, os clientes só procuram interações diretas quando esgotam todas as opções de autoatendimento. Essa informação se baseia em dados da American Express, que descobriu que 48% dos consumidores preferem falar com um representante do atendimento ao cliente para lidar com problemas complexos, mas apenas 16% preferem esse mesmo contato para resolver problemas simples. O objetivo desse documento é simples: queremos ajudá-lo a criar uma base de conhecimento, uma comunidade e um portal do cliente completos. E você pode fazer tudo isso usando a Central de Ajuda do Zendesk Guide.
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Zendesk
Published By: Zendesk GmbH     Published Date: Apr 24, 2018
Zendesk beauftragte das Marktforschungsinstitut Forrester Consulting mit einer „Total Economic Impact™“-Studie zur Untersuchung des potenziellen ROI, der sich für Unternehmen ergibt, die die Produktfamilie von Zendesk einsetzen. Um die Kosten und den Nutzen der Implementierung von Zendesk besser zu verstehen, befragte Forrester fünf Firmen, die Erfahrung mit Zendesk-Produkten haben. Aus den befragten Firmen wurde dann ein Verbundunternehmen erstellt. Die Ergebnisse dieser Untersuchung sind nachfolgend zusammengefasst: Finanzielle Zusammenfassung der risikobereinigten Ergebnisse über drei Jahre
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Zendesk GmbH
Published By: Zerto     Published Date: Oct 08, 2018
"Gartner’s SWOT on Zerto examines Zerto’s position as a top provider for enterprise disaster recovery and IT Resilience. This informative, enlightening report from Gartner, the world’s preeminent research and advisory firm, will help business leaders like you make informed decisions about using Zerto solutions to achieve IT resilience. The Gartner SWOT on Zerto covers: In-depth 3rd party Analysis Recommendations on Zerto Use Cases Beyond Disaster Recovery Implications for Your Business Download the Gartner SWOT analysis to help guide you as you navigate the next steps for your organizations path to IT resilience!"
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gartner, resilence decision-making, hybrid cloud
    
Zerto
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