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Published By: CA Technologies EMEA     Published Date: Apr 10, 2018
Effective Competition Depends on Continuous Delivery of Quality Software In today’s application economy every company is a software company, no matter what industry it is in: • Shipping companies depend on logistics software to efficiently route packages, arrange drivers and automate warehouses. • Retail companies rely on software to manage inventory, engage with customers online and to give in-store associates the tools they need to answer customer questions on the spot. • Marketing firms lean on applications to gather consumer data and parse it, automate communication with prospects and effectively manage advertising campaigns. The examples are endless. The point is that in order to compete today, every business must be able to quickly build and tweak software to adjust to always evolving market demands. Ultimately, business success depends on faster development iterations while still maintaining the high quality of service expected by customers, stakeholders and end users.
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CA Technologies EMEA
Published By: Riverbed     Published Date: Feb 26, 2015
To succeed in this environment, financial services firms and their clients rely heavily on IT to get the job done. Unfortunately, many firms struggle to keep up with those demands and are held back by issues with technology – especially regarding mission-critical applications.
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financial services, applications, finance industry, it finance, financial demands
    
Riverbed
Published By: Iron Mountain     Published Date: Sep 24, 2010
Increasingly firms are adopting data protection and recovery for enterprise laptops and desktops. Read this IDC Report to find out if your PCs and Laptops are Recovery and Discovery Ready.
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iron mountain, cloud, pc backup, recovery, connected, data management, data storage, cloud storage, virtualization
    
Iron Mountain
Published By: Aprimo     Published Date: May 01, 2012
The real-time buzzword is back. Marketers, vendors, and service providers use this term in a variety of scenarios to describe technologies, analytics, customer service, and processes. In this report, Forrester outlines how firms should evaluate the need to build an agile and real-time environment using a combination of analytics, technology, and business processes.
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aprimo, marketing, customer relations, crm, customer satisfaction, customer data, marketing strategy
    
Aprimo
Published By: ClickExpress     Published Date: May 01, 2013
Download this white paper to gain insight from the research firm IDC which predicts that some 1.2 billion workers will be using mobile enterprise tools by 2011, representing roughly a third of the total global workforce (February 2010). Some of these people are almost exclusively mobile, whereas some will only occasionally use mobile enterprise tools. Whatever the case, there are very few who would argue against the fact that investing in mobility has the potential to raise productivity, accessibility and visibility.
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mobile, solution, deploy, enterprise, global workforce, scalability, integration, device selection, wireless communication
    
ClickExpress
Published By: HP     Published Date: Jul 29, 2008
This case study highlights how a leading transportation firm uses executive financial incentives to insure the highest system uptime for its customers. With the need to keep thousands of vehicles and employees on the move and process millions of daily transactions, keeping mission critical systems running is essential for financial performance.
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mission critical, high availability, transportation, service management, itil
    
HP
Published By: Vendor Guru     Published Date: Dec 21, 2007
Managing customer relationships profitably is a challenge many businesses face. Increasingly available information and customer choices translate into a decrease in automatic loyalty. New distribution and communication channels create more complex customer interactions. Implementing powerful technology enablers may be prohibitively expensive for many firms.
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crm, customer relationship management, crm solution, crm software, loyalty, customer loyalty, customer satisfaction, customer interaction, profitability, vendorguru, vendor guru, quinstreet, vendor guru general campaign
    
Vendor Guru
Published By: Vendor Guru     Published Date: Dec 21, 2007
Small and medium businesses (SMBs) continue to fuel demand for customer relationship management (CRM) systems, and more software firms are stepping up to offer appropriate technologies. SMBs, defined as companies with 1,000 or fewer employees, are searching for CRM solutions that will allow them to satisfy customers, control costs, and comply with various government regulations. But when choosing CRM software, it’s important to keep in mind that the needs of small and medium businesses aren’t always the same.
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customer satisfaction, customer retention, crm, crm solution, customer relationship, customer service, vendorguru, vendor guru, quinstreet, retention, smb, small business, soho, small business crm, vendor guru general campaign
    
Vendor Guru
Published By: Burton Group     Published Date: Apr 08, 2008
Server virtualization is a technology that has taken hold with amazing speed and is now firmly entrenched with overwhelming success in many data centers. This perspective document recaps why you should be moving ahead quickly with virtualization (if you haven’t already done so), what the implications are for IT and the business, and what the future holds as the ramifications of virtualization become apparent.
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burton group, server, servers, virtual, virtual machine, virtual server
    
Burton Group
Published By: VMware     Published Date: Mar 16, 2009
Mid-sized businesses have long struggled to protect their IT systems. Many firms are inadequately protected and mistakenly think that a disaster is rare and won’t happen to them anytime soon. This custom Yankee Group Report uses customer interviews, statistical data and Yankee Group SMB survey results to examine disaster recovery (DR) issues.
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vmware, disaster recovery, smb, it system, it infastructure, virtualization, storage replication, ups, power outage, uninterruptible power supplies, circuit failure, human error, business continuity, time critical, mission critical, bcdr maturation, backup, data backup, data recovery, hgih availability
    
VMware
Published By: BMC Control M     Published Date: Jul 22, 2009
Companies running legacy job scheduling products suffer from higher costs, inefficient use of resources, and greater IT complexity, according to independent analyst firm Enterprise Management Associates. Read their findings, and see why consolidating on a single, comprehensive workload automation solution is an easy win for IT and the business.
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smart, modular, cost-effective, ema, enterprise management associates, it complexity, workload automation, bmc, product suite, wla, end-to-end workflow, enterprise visibility, management, service-driven management, dynamic workflow resourcing, simple, measurable, achievable, realistic, timely
    
BMC Control M
Published By: Appian     Published Date: Jul 02, 2010
This white paper examines the business case for a BPM CoE, the required components, and the expected value. It also includes a case study of how an investment management firm's CoE evolved from informal to strategic.
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appian, center of excellence, bpm.business process management
    
Appian
Published By: Adobe     Published Date: Feb 02, 2011
Read this white paper for a survey of the current state of customer experience at 141 firms across North America and find out how your own organization's efforts compare.
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adobe, online customer experience 2010, voice of the customer, voc
    
Adobe
Published By: EMC Corporation     Published Date: May 27, 2011
This ESG white paper confirms that momentum continues to build around server virtualization. Learn about an in-depth survey of 463 senior IT professionals in both large midmarket and enterprise-class organizations in North America and resulting trends.
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enterprise strategy group, esg, emc, backup and recovery, enterprise applications, vmware, mark bowker, david a. chapa, server virtualization, data protection, availability, deduplication, avamar 6.0, vce, virtual computing environment
    
EMC Corporation
Published By: Jonas Construction Software     Published Date: Oct 25, 2011
Jonas Construction Software has been present in construction and service management since 1990 and is the choice of more than 1,000 contractors in various construction trades. Since 2007, Jonas has won six prestigious award for its paperless service management applications. In 2010 the company won a "Top Product" award for their service management program. The software manages the business activities of firms in a variety of construction trades but handles the mechanical/HVAC, electrical and plumbing trades especially well. The software also contains extensive functionality to handle the general contracting trade.
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jonas softrware, construction, technology, software
    
Jonas Construction Software
Published By: Success Factors     Published Date: Nov 20, 2013
Firms must use metrics to ensure recruiting practices are delivering results. These metrics cover monitoring career site performance, owning sources of talent, leveraging free sources through SEO, measuring social media performance, and utilizing mobile interfaces and tools.
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recruiting, human resources, talent management, recruiting strategies, social media, social media recruiting, engaging talent
    
Success Factors
Published By: ForeScout     Published Date: Aug 14, 2012
The What, Why and How to Employ NAC to Apply Guest Networking, BYOD (Bring Your Own Device) and Endpoint Security Policies. Many of today's endpoints are neither known nor protected. According to Gartner, enterprises are only aware of 80 percent of the devices on their network. Those 20 percent of unknown devices are inside the perimeter of the network, are unmanaged and provide users with access. They are small, varied and highly mobile, and they are loaded with their own applications, can act as WAPs, and often contain outdated firmware or are jailbroken. Even as the devices are accessing personal applications on the web, they are also accessing corporate resources such as e-mail-all from the very same unmanaged devices, which have not been vetted by the security organization. Smartphones, notebooks, netbooks, iPads, e-readers, gaming consoles and more-the list of personal devices attempting access to employer networks seems to grow every day in what's come to be known as the BYOD (Bring Your Own Device) era in networking.
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pad, mine, enabling, secure, personal, mobile, device, use, your, network, nac, guest, networking, byod, bring, your, own, device, endpoint, security
    
ForeScout
Published By: CDW     Published Date: Oct 10, 2013
Pairing a BYOD program with MDM technology, a California law firm serves up a mobile strategy that lets its lawyers work where and when needed — securely.
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consumerization, mdm, mobile device management, manage devices, attorneys work, airwatch, cloudbased, ios, android, access mobile applications, mobile device, mobile management, byod, wireless, network management, network performance management, productivity, mobileiron
    
CDW
Published By: McAfee     Published Date: Feb 06, 2013
This white paper published by independent security research firm, Securosis takes a brutally candid look at triggers for considering a new security management platform, walking through each aspect of the decision, and presenting a process to migrate.
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security management platform, siem, log management, security management 2.0
    
McAfee
Published By: McAfee     Published Date: Oct 28, 2014
Broad adoption of SIEM technology is being driven by the need to detect threats and breaches, as well as by compliance needs. Early breach discovery requires effective user activity, data access and application activity monitoring. Vendors are improving threat intelligence and security analytics. Read this report from leading analyst firm Gartner, to learn why they have placed McAfee as a Leader in the Magic Quadrant for Security Information and Event Management.
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siem, mcafee enterprise security manager, gartner, magic quadrant, threat management, collect, store, forensics and regulatory compliance
    
McAfee
Published By: Cisco     Published Date: May 14, 2015
En matière de technologies d'infrastructure révolutionnaires, les clouds privés sont à la pointe et ouvrent la voie vers des niveaux inédits d'efficacité et des modes de consommation plus simples. Une évolution des data centers virtualisés, les clouds privés s'affirment de plus en plus comme des technologies indispensables et sont en passe de devenir un standard en matière d'architecture pour les départements IT du monde entier.
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cloud computing, erp, productivity, applications, efficiency, private cloud, cisco
    
Cisco
Published By: Cisco     Published Date: May 14, 2015
This white paper examines the opportunity midmarket firms have in leveraging network infrastructure for competitive success in the new cloud and mobility era.
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networking, api, applications, management, visualizing, best practices, cisco
    
Cisco
Published By: CEB     Published Date: Jul 01, 2014
Expand your survey’s potential by linking its content to your firm’s business priorities, and create a culture that fuels your organization’s strategy.
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business priorities, framework, alignment, agility, engagement, organization, cultural attributes
    
CEB
Published By: Polycom     Published Date: Dec 18, 2017
Learn how one organization with Polycom voice devices and Microsoft Office 365 realized a 109% risk-adjusted ROI and benefits of $1.6M over three years. By deploying Polycom voice solutions for Microsoft Office 365, an engineering firm was able to realize: $1.6M in total risk-adjusted benefits $1M in incremental revenue with more billable hours $537k in improved productivity $74k in phone purchase and installation cost savings $14k in employee relocation cost savings Learn more about the business benefits and cost savings attributed to Polycom voice solutions for Microsoft Office 365. The Total Economic Impact Of Polycom Solutions For Microsoft Office 365, a commissioned September 2016 study conducted by Forrester Consulting on behalf of Polycom and Microsoft.
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forrester, microsoft, polycom, communication integration, voice solutions, office 365, cloud pbx
    
Polycom
Published By: ServiceNow     Published Date: Oct 11, 2017
ServiceNow commissioned Intergram Online Research Services to survey 200 senior managers in customer service roles at U.S. firms with at least 500 employees to rate their customer service approaches. The analysis of the results revealed three characteristics that separate the companies with the very best customer service from those that struggle.
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ServiceNow
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