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Published By: KPMG     Published Date: Jul 11, 2018
Despite multi-billions of investment, only a small number of UK firms succeed in making customer experience a source of value. How can you join them and get CX investments flowing through to your bottom line? Read this report to understand: • how CX leaders are reappraising organisational structures to get closer to the customer • what four key principles they follow to build a connected customer experience • how they are using events in customers’ lives to drive innovation and set new standards in customer experience • how the connections enabled by CX platforms work as a springboard for success.
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KPMG
Published By: Entrust Datacard     Published Date: Jun 09, 2017
Security professionals attribute more than 63% of confirmed breaches to weak, default or stolen passwords. Analysts say more than 80% of all confirmed breaches involve privileged credentials. And the average cost of a data breach totals more than $3.8M. Almost every story reporting statistics like these concludes with “the password is dead.” The world clearly must move on from passwords in the battle to protect data – or at least attempt to phase them out.
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Entrust Datacard
Published By: BMC Control M     Published Date: Jul 16, 2009
Companies running legacy job scheduling products suffer from higher costs, inefficient use of resources, and greater IT complexity, according to independent analyst firm Enterprise Management Associates. Read their findings, and see why consolidating on a single, comprehensive workload automation solution is an easy win for IT and the business.
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smart, modular, cost-effective, ema, enterprise management associates, it complexity, workload automation, bmc, product suite, wla, end-to-end workflow, enterprise visibility, management, service-driven management, dynamic workflow resourcing, simple, measurable, achievable, realistic, timely
    
BMC Control M
Published By: BMC Control M     Published Date: Sep 15, 2009
This paper, from industry analyst firm Enterprise Management Associates, explores how workload automation can help IT reduce outages, consolidate vendors, improve integration, and cut costs. Learn more. Download the white paper, "IT Automation: Going Beyond the Obvious to Find Real Cost Savings."
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bmc control-m, enterprise management associates, workload automation, wla, peoplesoft, sap, oracle, as/400, openvms, extract-transfer-load, etl, business service managemen, bsm, service level managemen, slm, mainframe, windows, unix, linux, custom applications
    
BMC Control M
Published By: EMC Corporation     Published Date: May 27, 2014
Get in-depth insights from a new global survey of executives by The Economist Intelligence Unit, which confirms significant change in how organizations like yours deliver and use IT services, and advocates a blended model of internal and third-party services.
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emc, cloud computing, hybrid cloud, private cloud, cloud infrastructure, itaas, it-as-a-service, it services, cloud architecture
    
EMC Corporation
Published By: LogMeIn     Published Date: May 15, 2012
Having effective agents and happy customers can increase customer retention and the bottom line. New research by analyst firm Ovum and LogMeIn shows that the metrics associated with measuring the success of the customer service and support desk are changing. And it is essential for organizations to invest in the infrastructure that will prepare them for future success.
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logmein, marketing, customer service, customer experience, customer feedback
    
LogMeIn
Published By: Citrix     Published Date: Nov 09, 2012
Today's firms encompass a diverse range of users, from power to casual users. It is a huge challenge to create a one size fits all solution to desktop virtualization. In this paper, learn how Citrix FlexCast enables flexibility for all workers.
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citrix, desktop, virtualization, flexcast, citrix flexcast
    
Citrix
Published By: Citrix     Published Date: Nov 09, 2012
The tension between security and business productivity has never been so acute. To operate at peak performance, firms need workers to access resources in more ways and places than before -- Read for the man reasons to strengthen IT security in cloud.
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citrix, it infrastructure, desktop, virtualization, cloud, security
    
Citrix
Published By: Teradata     Published Date: Jun 12, 2013
Because subpar analytics put customer relationships at risk, Forrester is redefining the modern practice of web analytics as "digital intelligence." This new approach to analytics brings a set of expanded requirements and calls on firms to consider their technology frameworks, organizational structures, metrics, and optimization practices.
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web analytics, data driven marketing, digital intelligence
    
Teradata
Published By: Scalebase     Published Date: Mar 08, 2013
Technology analyst firm 451 Research offers a brief overview of ScaleBase’s Data Traffic Manager software for dramatic scaling of MySQL databases beyond the capabilities of MySQL 5.6.
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shard, cluster, high availability, failover, mariadb, mysql, read/write, scalability, capacity planning, scalebase, 451 group overview, research
    
Scalebase
Published By: Smarsh     Published Date: Dec 07, 2016
Text messaging is simple, concise and compatible with virtually every mobile device, operating system and wireless carrier, making it very appealing to financial advisors and their customers. However, if used for business communications, texts can create tremendous risk. Less than a third of financial firms have a text supervision solution in place according to the Smarsh 2016 Electronic Communications Compliance Survey, the largest compliance gap facing financial firms today. Text messaging can’t be ignored by firms any longer.
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Smarsh
Published By: Smarsh     Published Date: Dec 07, 2016
To meet the requirements of FINRA & SEC, you must first understand what they require of investment firms and organizations. Better yet, you must understand what is classified as a violation of those rules, then put practices in play that mitigate the risk and position you as an active advocate for compliance— not a violator or passive enabler for non-compliant activity.
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Smarsh
Published By: Red Hat     Published Date: Mar 11, 2016
The cool vendors in this research are very diverse in their technical paradigms. This confirms that the DevOps "virtual" market is still very much in motion/forming and adds to the confusion of potential buyers.
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Red Hat
Published By: Polycom     Published Date: Mar 12, 2018
Learn how one organization with Polycom voice devices and Microsoft Office 365 realized a 109% risk-adjusted ROI and benefits of $1.6M over three years. By deploying Polycom voice solutions for Microsoft Office 365, an engineering firm was able to realize: $1.6M in total risk-adjusted benefits $1M in incremental revenue with more billable hours $537k in improved productivity $74k in phone purchase and installation cost savings $14k in employee relocation cost savings Learn more about the business benefits and cost savings attributed to Polycom voice solutions for Microsoft Office 365. The Total Economic Impact Of Polycom Solutions For Microsoft Office 365, a commissioned September 2016 study conducted by Forrester Consulting on behalf of Polycom and Microsoft.
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economic, impact, polycom, solutions, microsoft, optimization, organization
    
Polycom
Published By: Dun & Bradstreet     Published Date: Oct 30, 2015
Download this exclusive insight on the diversity of middle market firms—and how it affects the U.S. economy.
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hoover, marketing, economy, finance
    
Dun & Bradstreet
Published By: Harvard Business School     Published Date: Feb 04, 2015
It’s easy to generate a burst of revenue. But will your strategies deliver consistently high profits over the long term? Discover the risks of strategic inertia and learn how to develop strategies that keep your firm on top—today and tomorrow.
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strategy, competitive advantage, sustainable competitive advantage, global competition, technological innovation, formulate action plans, harvard business school, executive education
    
Harvard Business School
Published By: Netsuite DWASF Leads Display Q1 2015     Published Date: Oct 06, 2015
Read this report to understand how the age of the customer requires tech management to transform into a customer-facing function in speci?c ways. Business technology (BT) brings together technology and traditionally customer-facing roles like marketing, sales, service, brand/product management, and ful?llment for the purpose of deploying systems of engagement that provide di?erential customer experience. Firms must build these systems of engagement from the outside in, according to how customers move in market spaces. The rules for planning, building, and running systems of engagement are not the same as for previous generations of tech management because customers are not employees. The increasingly crucial role that digital technologies play in customer engagement elevates the CIO role in business — if CIOs can move beyond the traditional IT focus on technology assets and adopt an expanded view that centers on customer experience and choice
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business technology, customer engagement, customer experience, cios
    
Netsuite DWASF Leads Display Q1 2015
Published By: ServiceNow     Published Date: May 21, 2015
Leading technology research firm, IDC, reports customers using ServiceNow’s suite of cloud-based service management solutions are seeing substantial savings and business value for both their IT and business operations. Download this report to learn how ServiceNow is making employees more productive and IT & business processes more efficient by: • Reducing fragmentations of IT and business environments • Automating repeatable processes • Improving service delivery
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service management, roi, idc, business operations
    
ServiceNow
Published By: ServiceNow     Published Date: Jul 09, 2015
Leading technology research firm, IDC, reports customers using ServiceNow’s suite of cloud-based service management solutions are seeing substantial savings and business value for both their IT and business operations.
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ServiceNow
Published By: Affirm     Published Date: May 11, 2015
You’ve probably heard that Millennials make up nearly a quarter of the U.S. population, and contrary to popular belief, contribute a sizeable amount to retail sales each year. However, you’ve probably also heard that Millennials think, breathe, act and shop very differently than your traditional customers. Fear not!This article will arm merchants with important insights into the lives of Millennials, and provide helpful tools to convert your Millennial target audience into happy customers.
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millennial shoppers, retail sales, traditional customer, important insights, customer experience
    
Affirm
Published By: Affirm     Published Date: May 11, 2015
This article will help merchants understand what these payment companies offer, when and why consumers use each, and why merchants might consider offering them to increase consumer delight and maximize sales.
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payment methods, customer delight, maximize sales, payment companies
    
Affirm
Published By: Affirm     Published Date: May 11, 2015
This article will help explain these factors and provide valuable actionable tips to help you succeed in converting Millennials to loyal customers.
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purchasing power, purchasing decisions, actionable tips, loyal customers, millennial consumers
    
Affirm
Published By: Thomson Reuters     Published Date: Mar 08, 2018
In recent years, the legal marketplace has seen an influx of new start-ups and new entrants looking to challenge the long-standing service model offered by law firms to their clients. Traditionally, clients looked to their law firms to provide a full range of legal and legal-related services, i.e., to handle every aspect of a matter, even including those activities that did not involve the direct provision of legal services. Today, by contrast, consumers of legal services find themselves the beneficiaries of a new and growing number of nontraditional service providers that are changing the way legal work is getting done. These alternative providers comprise a new sector of the legal market, one that is emerging and evolving rapidly, but is still very much in its infancy.
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legal, services, lpo, accounting, audit, revenue, thomson, reuters
    
Thomson Reuters
Published By: Thomson Reuters     Published Date: Jul 30, 2018
How confident is your law firm in its document review process? Learn more about cost-effective and defensible document review and the benefits of partnering with a managed review provider instead of contract attorneys. According to a recent study of Alternative Legal Service Providers (ALSPs), the use of ALSPs such as managed review providers for doc review is expected to grow by more than 50% in the next five years. The top reasons cited for using such providers aligned with the benefits listed here: to control costs and meet peak demand without increasing permanent headcount.
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document, review, law, thomson, reuters
    
Thomson Reuters
Published By: Thomson Reuters     Published Date: Jul 30, 2018
Law firms are – or should be – rethinking the way they approach the delivery of legal services and leveraging service providers to achieve the efficiency their clients are demanding. According to the Alternative Legal Service Study, 51% of law firms report using an Alternative Legal Service Provider (ALSP) such as a managed review provider for at least one type of service today. And the use among law firms is set to grow dramatically in the next five years.
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firm, demand, clients, legal, services, thomson, reuters
    
Thomson Reuters
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