expectations

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Published By: Dassault Systèmes     Published Date: May 09, 2018
Today’s thriving High-Tech sector is driven by shrinking product lifecycles, rapid innovation, distributed engineering/manufacturing—and highly demanding customer expectations. The industry needs to deliver on multiple fronts, including: • Embed customer-centric innovation throughout the lifecycle: Only with customer experience at the core can companies stay ahead. • Tame ideas into executable products: Detecting early trends and using customer feedback is vital. • Manage complexity better: Increasing visibility of all product data helps build and manage digital models to use in every business function from R&D to field service. • Create relevant connected systems: High-Tech innovators use IoT for an ongoing dialogue of customers, devices and manufacturers. • Provide agility to compete on software, hardware and service: Customers want value from every interaction. Download your targeted industry analysis to learn more.
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Dassault Systèmes
Published By: Dassault Systèmes     Published Date: May 09, 2018
Technology is transforming mobility and vehicle ownership. To be a game-changer in the transportation and mobility market, organizations must anticipate customer expectations and deliver compelling experiences. • Help my customers experience the future: Digitization, VR and interactive experiences show consumers benefits before they are on the road. • Give my customers enhanced levels of customization: Vehicle personalization transforms a product purchase to a multi-dimensional experience. • Streamline my product development processes: Innovation increases product diversity while reducing development time and costs. • Keep me up to speed with new mobility solutions: Organizations must be open to change in imagining how to go from point A to B. • Prepare me for the shift to Mobility as a Service: MaaS is already affecting transportation and pressuring margins for conventional car manufacturers. I invite you to download your targeted industry analysis and uncover the expectations to tak
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Dassault Systèmes
Published By: Dassault Systèmes     Published Date: May 09, 2018
More connected, informed and demanding customers have the financial services sector looking closely at their processes and products. Collaborative digital platforms can transform your value network and approach. • Improve data insights: Transform legacy systems, manual processes and data silos for consumer-centric collaboration. • Compete with agile FinTech startups: Use disruptive technologies to meet clients’ changing needs. • Empower me to make my own decisions: Give self-directed customers exceptional experiences, like rapid enrolment and self-assessment tools. • Turn regulatory compliance to competitive advantage: Use digitization to improve compliance, reduce risk and enhance governance. • Improve customer experience through digitization: Reduce regulatory issues, gain insights, increase efficiency and customer-centric innovation. I invite you to download your targeted industry analysis and uncover the expectations to take into account at every stage to be disruptive in the age o
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Dassault Systèmes
Published By: Dassault Systèmes     Published Date: May 09, 2018
Tight schedules, cost challenges and lack of visibility can strain relationships in the Architecture, Engineering and Construction (AEC) market. As new technologies raise owner expectations, you need to respond rapidly to customer needs with on-target solutions. You need to know how to anticipate and exceed owners’ expectations. You need to deliver on multiple fronts, including: • Be a partner not just a supplier: Owners are looking for irreplaceable partners who transparently deliver value. • Achieve more predictable outcomes: Partnerships build from developing plans, mitigating risks and delivering. • Deliver on time and on budget: Firms must meet expectations precisely and avoid costly waste and delays. • Be involved from day one: Owners now expect visibility and involvement across the project. • Deliver something unexpected: AEC firms need to deliver unique, surprising solutions. Download your targeted industry analysis to learn more.
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Dassault Systèmes
Published By: Dassault Systèmes     Published Date: May 09, 2018
Discerning and demanding consumers expect meaningful retail interactions. Creating new world-class experiences is vital to differentiate products and boost profits in the consumer goods market. • Let me shop when and how I want: Technology to research and buy products defines consumer behavior, driven by social media’s “see now, buy now” mentality. • Give me relevant data: With ever-expanding information, every touchpoint should have customer data that matters. • Give me a truly unique experience: Innovative retailers use new partners and tools to deliver personalized consumer experiences. • Pair my products with consistently good service: New customer service technologies are crucial in a world with more consumer/retailer choices. • Make my retail environments better: Consumers want memorable, differentiated experiences in user-friendly digital and physical retail environments. I invite you to download your targeted industry analysis and uncover the expectations to take into account a
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Dassault Systèmes
Published By: Google Cloud     Published Date: May 09, 2018
As companies seek to innovate and engage customers through digital channels, they need superstar security leaders — business executives who know how to protect, support, and drive performance. This report looks at the biggest changes in firms’ expectations of their chief information security officers (CISOs) and provides specific examples of how top information security professionals rise to those occasions.
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Google Cloud
Published By: Inspirus     Published Date: Oct 04, 2017
When we set out to conduct this study, we thought there would be quite marked differences between needs and expectations of employees from different countries and generations. In the end, we found that to be untrue." Sodexo Benefits and Rewards Services conducted a study across five countries comparing Millennials and non-Millennials in the workplace and found that the top five expectations of each group were exactly the same: Security and protection for their future, health and family Manage own time/work-life balance Monetary recognition for personal contribution Career development, regular and ongoing feedback Personal development inside as well as outside of the workplace Read the study now to learn more!
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Inspirus
Published By: Epicor Software Corp     Published Date: Nov 07, 2017
Enterprise resource planning (ERP) software is the backbone of modern manufacturing information systems, enabling the digital transformation that’s changing operations and customer expectations. As the movement toward a digital workplace evolves, your ERP system must keep pace. Epicor commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study to examine the potential return on investment (ROI) of deploying Epicor ERP. Several manufacturers using Epicor ERP found: • Faster access to data and improved real-time visibility enabled better decision-making • Improved multi-company operational efficiency • Increased competitiveness with faster turnaround of customer quotes and improved pricing accuracy • Increased versatility with the Epicor ERP cloud offering • Access to deep expertise in manufacturing best practices Read the study to find out how else Epicor ERP has helped manufacturers.
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manufacturing information systems, erp software, epicor erp, digital transformation, total economic impact
    
Epicor Software Corp
Published By: Cisco and NVIDIA Corporation     Published Date: Sep 09, 2019
The future of work means a new IT balancing act No matter what the work of your organization, today it’s likely done… …As much out of the office as in it …As much on mobile devices as traditional computers …And much more through cloud applications for core business activities and collaboration with customers and partners. The future of work has arrived, and with it comes a complex new balancing act for IT. On one side of the scale are high expectations for how IT can enable digital transformation and innovation in the business. On the other side is more accountability for mitigating risk, even as growing adoption of new technologies means more apps, more devices, and more mobile employees. This balancing act is driven by current challenges and trends in four areas.
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Cisco and NVIDIA Corporation
Published By: Zebra ABM     Published Date: Dec 14, 2017
When shoppers are ready to checkout at the grocery store, the last thing they want is a long wait time at the cash register. In order to meet the high expectations of today's customer, you need to keep checkout lines moving with the most efficient handling of every transaction. This means that cashiers need to be able to instantly capture bar-codes, even ones that are damaged or dirty. They need to quickly weigh produce without spending precious time positioning and re-positioning it on scale to ensure the capture of accurate weight - and cost.
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scan, volume, barcodes, simplicity, mp7000, industry, imaging, file
    
Zebra ABM
Published By: Ahead     Published Date: Jun 05, 2019
Digital Business Continues to Move the Cyber Goal Posts Fortune magazine estimates that by the year 2020, US companies will spend $101 billion per year on cyber security, up 38% from 2016. With all of the money being invested in cyber security, why do the pace and complexity of new security threats continue to rise year after year? A big reason is that today’s digital business involves a more mobile workforce with expectations of immediate and on demand access to data fronted by intuitive and engaging user experiences, and often underpinned by public cloud infrastructure for increased agility and time to market.
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Ahead
Published By: Service Now     Published Date: Jan 26, 2018
Customer service is at an inflection point, in both the business-to-consumer and business-to-business sectors. Costs continue to skyrocket as the volume of inquiries increases, even as customer service budgets remain flat. Customer expectations seem to increase by the hour. Make a mistake or fail to resolve an issue quickly, and businesses may quickly see a decline in customer satisfaction and revenue. Download this whitepaper to learn more!
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Service Now
Published By: LogMeIn     Published Date: Feb 27, 2018
Exceptional customer service is a competitive differentiator. Providing consistent service that is tailored to the individual across a variety of digital channels can help organizations deliver personalized experiences that exceed the expectations of today’s digital savvy consumers. Yet, many organizations fail to deliver real-time relevance in their service experiences because critical customer data is siloed in different systems (CRM, ticketing, etc.) across the enterprise, making it difficult to understand the full customer journey and their needs at that point in time. We partnered with IDG Research to survey top-performing customer service organizations to determine the challenges they face, and, more importantly, their plans for driving better outcomes. One thing is clear: taking a strategic approach to future investments can help organizations meet their customer service objectives and deliver on customer expectations.
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digital, engagement, customer, service, research, organizations
    
LogMeIn
Published By: Bluecore     Published Date: Oct 23, 2018
If you’re not one of those retailers, you’re likely busy playing catch-up to them – and that’s not a position in which anyone wants to be. Since eCommerce began, a small handful of leaders have set the pace. They’ve innovated quickly and delivered incredibly valuable and convenient shopping experiences. And in doing so, they shaped consumer expectations. Take Amazon. Over a decade ago, the online giant seemingly rewrote the natural laws of retail by managing to deliver more, better, faster – all with unmatched accuracy and ease. Now, consumers expect an Amazon-like experience everywhere they shop, and anything else feels subpar.
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email marketing, personalized email, retail marketing
    
Bluecore
Published By: Qualtrics     Published Date: Aug 20, 2018
In today’s era of immediacy, consumers are more demanding than ever. To keep up with customer expectations, brands are starting to invest in Voice of the Customer (VoC) programs that employ a closed-loop process. Ask any CX, research, or marketing executive, and they will tell you that gone are the days when the customer marketing landscape was represented by a one-way dialogue for engaging prospects. Today, market leaders are shifting their listening and response mechanisms faster as VoC programs represent a huge opportunity for driving loyalty and increased sales. A recent study sponsored by American Express®—the American Express Global Customer Service Barometer—showed that U.S. consumers are twice as likely to tell others about a bad service than they are to share about a positive experience.¹
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Qualtrics
Published By: Epicor     Published Date: Jan 09, 2019
As a small-to-midsize fabricated metals manufacturer serving large customers within complex global supply chains, how do you maintain preferred vendor status? The whole world is your competition so you need to step up to meet increasingly demanding customer expectations. Your customers will expect mass personalization with shorter lead times whether the order is large or small—without sacrificing compliance with their industry’s quality requirements. To meet these demands—despite a skills shortage and volatile material costs and availability—you’ve got to put digital transformation at the top of your agenda.
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Epicor
Published By: Seismic     Published Date: May 24, 2019
Recent research from CSO Insights found that 61% of organizations have a dedicated sales enablement function; however, not all enablement teams are equally effective. In fact, only 34% of organizations are effective while the majority, 66%, meet some internal expectations and end up with average results. Watch the webinar to learn how to: ? Put the customer as your primary focus ? Formalize collaboration with clear accountability ? Utilize tactical content management ? Leverage state-of-the-art enablement technology In this webinar you'll learn the secret to achieving an ultra-efficient, revenue-generating sales and marketing engine.
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Seismic
Published By: AppZen     Published Date: Jun 17, 2019
Setting clear expectations and guidelines around travel and entertainment expenses (T&E) is crucial to establishing a healthy company culture. Employees want to feel at ease laying out money for the company, feeling confident they will get reimbursed quickly. Crafting a comprehensive T&E policy and making sure it’s available to all employees is an important first step, but a policy alone isn’t enough — a culture of anxiety and mistrust can emerge from even the most carefully constructed policies.
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AppZen
Published By: Expert System     Published Date: Aug 07, 2019
When it comes to embracing new technologies like Artificial Intelligence (AI), it’s easy for companies who are curious to be influenced by extreme examples of success or failure. Indeed, a lot of the stories of failure and disappointment are often based on exaggerated expectations. However, such stories are not necessarily helpful or instructive for a company who is considering AI for its business. Instead, a more realistic analysis of the challenges and opportunities at play is in order. In this white paper, we will analyze both sides of the AI issue and help you discover the right way to approach your AI journey.
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Expert System
Published By: Deltek     Published Date: Jul 10, 2019
Having real-time access to engagement information via a cloud-based, integrated, information infrastructure is critical in delivering high-value, on time engagements that always delight clients. So why do so many consulting firms fail in this area, that they constantly advise clients on? Enjoy a complimentary copy of ProjectManagement.com’s new white paper on how an effective information infrastructure will ensure client excellence. Author Andy Jordan, consulting firm owner and industry expert, reveals the 5 ways to exceed client expectations and how consulting firms can leverage technology to achieve client excellence. Download the white paper today!
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Deltek
Published By: Workday     Published Date: Jan 31, 2019
Careers today are no longer narrowly defined by jobs and skills, but are instead viewed as ways for workers to gain valuable experiences and develop new skills. Learn what’s behind this shift in employee expectations and how to adapt your HR practices to meet them.
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workday, workforce technology, digital strategy
    
Workday
Published By: Workday     Published Date: Feb 01, 2019
Careers today are no longer narrowly defined by jobs and skills, but are instead viewed as ways for workers to gain valuable experiences and develop new skills. Learn what’s behind this shift in employee expectations and how to adapt your HR practices to meet them.
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workday, workforce technology, digital strategy
    
Workday
Published By: Kaseya     Published Date: Jan 28, 2013
Join our panel of industry experts and listen to an in-depth review of the “IT Trends 2013: Expectations, Budgets and the Role of IT” survey results. Discover
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free live webinar, kaseya, excel at audits, reporting accuracy, detailed technical report
    
Kaseya
Published By: IBM APAC     Published Date: Mar 19, 2018
We know that flash storage can provide significant benefits and deliver needed agility for large businesses, but what about medium-sized businesses (MMB = 500 to 999 employees)? IBM asked Forrester Consulting to look into adoption and use of flash storage technologies by mid-market organizations. A snapshot survey of 106 IT professionals found the following: › MMBs are actively adopting flash storage › Flash is exceeding expectations regarding cloud management, flexibility and security › A majority of respondents expect to continue their investments, with almost half aspiring to an all-flash storage environment. To learn more download this report.
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IBM APAC
Published By: Nanorep     Published Date: Jan 25, 2016
As technology evolves, it is rapidly pushing the bar higher for more intuitive user interactions and transcendent usability. With these revolutionary developments, achieving a customer experience (CX) that exceeds the customers’ expectations is becoming increasingly challenging.
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customer experience, customer experience management, customer engagement, personalized content, customer support
    
Nanorep
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