expectations

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Published By: Mitel     Published Date: Dec 19, 2016
With this digital customer experience shifting from a "nice to have" offering to an essential service, any business that interacts with its customers must have the right technology to deliver a consistent experience across all media, as well as a concrete strategy for this broadened scope of service. Check out our new white paper for an overview of the digital expectations and habits of today's digital consumer, as well as practical next steps for transforming customer experience from dated to digital.
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customer experience, sms, email, web chat, social media, mobile
    
Mitel
Published By: Mitel     Published Date: Mar 30, 2017
Step behind the scenes in this exclusive one on one interview as Daryl Reva, Mitel VP Cloud Marketing discusses mobility, contact center and cloud with Ray Chan, Director of Information Technology for the San Diego Padres. Hear how changing customer expectations, employee mobility and the rigors of hosting the 87th annual MLB All-Star Game inspired a major technology overhaul, including: A move to the Cloud Technology integrations in the contact center UCC and team collaboration applications
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cloud, technology integration, marketing, mobility, productivity
    
Mitel
Published By: Mitel     Published Date: Apr 25, 2018
This is a time of rapid and dramatic progress in the cloud communications landscape. New technological innovations help companies incorporate location-independent systems, allowing workers to collaborate and communicate wherever they may be. And all signs indicate this is only the beginning, with the industry poised for unprecedented growth. In fact, as enterprise software moves to the cloud, the traditional unified communications space is having its own dramatic shift. The consumer experiences from Snapchat to Instagram to Facebook among other consumer technologies—are changing the expectations for communications. New models for collaboration and engagement, supported by big data and the cloud, provide a whole new world of opportunities.
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evolution, consumer, demands, cloud, communications
    
Mitel
Published By: SilkRoad Technology     Published Date: Feb 24, 2016
It’s a new day for corporate training and those who manage learning functions. Today, traditional training programs aren’t enough to meet growing demands for better company performance, consistent compliance, changing employee expectations, and cost control.
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silkroad, human resources, learning, development
    
SilkRoad Technology
Published By: Akamai Technologies     Published Date: Jun 27, 2017
Read this white paper to learn how the rapid rise of remote and third-party users has created increased complexities for IT around network security and user expectations.
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Akamai Technologies
Published By: Oracle HCM Cloud     Published Date: Aug 02, 2016
Higher education is in an era of transformation. To stay competitive, institutions must respond to changing student expectations, demanding organizational imperatives and fierce talent competition with new, agile ERP financial and HR cloud solutions. Find our more.
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Oracle HCM Cloud
Published By: Citrix ShareFile     Published Date: Jul 11, 2017
Michael Parrish Dudell, bestselling author and one of nation’s leading Millennial voices, explains why now, more than ever, is the time for businesses to anticipate the rapidly evolving expectations of the new workforce or face the very real threat of irrelevance. Read the brief to get the facts on the huge impact Millennials will and are making in the workplace: Within the next three years, Millennials will make up the majority of the workforce By 2025, they will comprise a whopping 75% of workers In the last five years, 87 percent of Millennials took on management roles—up 75% from the five years prior
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millennials, expansion, workforce, adaption, expectations
    
Citrix ShareFile
Published By: Citrix ShareFile     Published Date: Jul 11, 2017
Hardworking, passionate, and tech-literate — by 2020, more than half of your employees will be from the often-misunderstood “Millennial” generation. However, many millennials hold a different benchmark of expectations from their place of work than previous generations. Download this e-Book to prepare your business. Here’s a list of five expert tips to attracting and retaining the best young talent available, such as: Understanding “work-life balance” beyond the buzzwords Prioritizing professional development for this passionate demographic Satisfying a net-native’s need for tech tools that actually wor
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millennials, work-life balance, professional development, tech tools, business management
    
Citrix ShareFile
Published By: Citrix ShareFile     Published Date: Jul 11, 2017
Do you know why data encryption is important for your accountancy firm? Read this eBook to learn how using advanced encryption allows you to: Protect your data and reputation while meeting clients’ cybersecurity expectations Eliminate paperwork and other bothersome or time-consuming processes associated with data storage and sharing Comply with regulations and ethics codes
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accounting, risk reduction, encryption, compliance, data security
    
Citrix ShareFile
Published By: Citrix ShareFile     Published Date: Jul 11, 2017
Do you know why data encryption is important for your firm? Read this eBook to learn how using advanced encryption allows you to: Avoid costly security missteps, leaks, and hacks. Protect your firm's reputation while meeting clients' cyber security expectations. Eliminate paperwork and other time-consuming processes associated with data storage and sharing.
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finance, data encryption, cyber security, data efficiency, client expectations
    
Citrix ShareFile
Published By: Citrix ShareFile     Published Date: Jul 11, 2017
Do you know why data encryption is important for your firm? Read this eBook to learn how using advanced encryption allows you to: Avoid costly security missteps, leaks, and hacks. Protect your firm's reputation while meeting clients' cyber security expectations. Eliminate paperwork and other time-consuming processes associated with data storage and sharing.
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data security, encryption, efficiency, compliance
    
Citrix ShareFile
Published By: Secureworks     Published Date: Oct 04, 2017
The General Data Protection Regulation1 is a European Union regulation with the full title of ‘Regulation on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, which repeals Directive 95/46/EC (General Data Protection Regulation)’. It’s the first comprehensive overhaul and replacement of European data protection legislation in over twenty years and could be the most significant regulatory framework to hit organizations since Sarbanes-Oxley in 2002. Its purpose is to replace the varying implementations across Europe of the earlier EU Data Protection Directive with a single harmonized EU regulation. The intended outcome is a standardized set of expectations about how an organization must manage and protect personally identifiable information on employees, clients and other applicable data subjects. Any organization that holds data on EU citizens, regardless of where it is domiciled, within the EU or otherwise, is in sco
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Secureworks
Published By: Google     Published Date: Aug 09, 2017
This report looks at the biggest changes in firms’ expectations of their chief information security officers (CiSOs) and provides specific examples of how top information security professionals rise to those occasions.
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security, ciso, chief information security officers, performance, customer experience, customer engagement
    
Google
Published By: CA Technologies EMEA     Published Date: Aug 07, 2017
A lot can be learned from getting a group of experienced CIOs in a room and encouraging them to talk freely about the topics at the front of their minds. Rarely do they want to discuss technology, and even the latest IT industry ‘hot topics’ usually don’t get that much airplay. Conversations, and sometimes quite heated debates, tend to revolve around broader business-related trends, how these are changing stakeholder and user behaviour and expectations, and how best to respond to such dynamics.
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development tools, code management, software build, service virtualisation, automation management, platform building, sdlc, mttr, continuous testing, testing effort, service virtualisation, delivery ecosystem
    
CA Technologies EMEA
Published By: Cloudera     Published Date: Mar 31, 2018
Download this special report to learn how non-tech businesses are beginning to use artificial intelligence at scale.
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artificial intelligence, business intelligence, intelligence, ai companies
    
Cloudera
Published By: Applause Israel     Published Date: Sep 25, 2018
Consumers expect a seamless, high-quality experience in today’s mature app economy. They want brands to keep up with new technologies like geo-fencing and personalization, as well as the latest ecosystems like voice assistants and connected cars. With this high bar for quality, QA organizations often struggle to keep up with: 1. Rapid Release Schedules 2. Personalization 3. New Technologies (Voice, AI) 4. Geo-Awareness and Localization 5. Device Fragmentation 6. Unexpected Customer Use Cases The cost of failure is high in QA. Time, money, and customer loyalty are all at risk when digital experiences don’t meet users’ high expectations.
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Applause Israel
Published By: InMoment     Published Date: Aug 08, 2019
For our 2019 CX Trends Report, InMoment surveyed both consumers and brands to understand the alignments and disconnects in how well or poorly customer experience is delivered. While there are some bright spots, the overall takeaway is that most brands are still struggling to find ways to do right by their own needs while also serving the evolving needs and expectations of their customers.
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InMoment
Published By: IBM APAC     Published Date: May 14, 2019
If anything is certain about the future, it’s that there will be more complexity, more data to manage and greater pressure to deliver instantly. The hardware you buy should meet today’s expectations and prepare you for whatever comes next. Power Systems are built for the most demanding, data-intensive, computing on earth. Our cloudready servers help you unleash insight from your data pipeline — from managing mission-critical data, to managing your operational data stores and data lakes, to delivering the best server for cognitive computing. With industry leading reliability and security, our infrastructure is designed to crush the most data-intensive workloads imaginable, while keeping your business protected. - Simplified Multicloud - Built-in end-to-end security - Proven Reliability - Industry-leading value and performance
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IBM APAC
Published By: Sage People     Published Date: Jan 26, 2018
Do you know your people as well as you know your customers? Your people’s expectations and the way they work is changing. Employees are more diverse, mobile and technologically-savvy than ever before. HR processes are changing from focusing on transactions to knowing and engaging people. Just as sales and marketing teams use data to develop actionable and informed insights about their customers, you need to do the same in HR to know your people. Everything, from attracting and keeping the best talent, to creating better workplace experiences and increasing employee engagement and productivity, depends on smarter decisions. These in turn rely on more actionable insights. These are only possible through accurate HR data and analytics. They are vital to address the people challenges you face, so you can make smarter decisions.
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Sage People
Published By: Oracle     Published Date: Oct 26, 2018
A guide for financial services providers to building enduring customer relationships through technology
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Oracle
Published By: Here Technologies     Published Date: Mar 29, 2019
Rich, real-time location intelligence enables third-party logistics (3PL) companies to deliver pinpoint accuracy and offer superior service, which ultimately means higher volumes, better timelines and more competitive budgets. This ebook looks at seven specific ways in which location data is being used by 3PL companies to enable more accurate fleet routing, precise tracking of vehicles and the ability to meet increasingly demanding customer expectations. As the world’s leading location platform in 2018 (Source: Ovum and Counterpoint Research annual indexes), HERE can help 3PL companies develop key competitive advantages.
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here technologies, transport and logistics
    
Here Technologies
Published By: Pure Storage     Published Date: Jul 18, 2017
OTS' experiences with all-flash technology mirror what many customers have experienced over the past several years. Hesitatingly optimistic, OTS deployed its first AFA in a limited environment to prove the system out, and when it performed and/or exceeded the company's expectations, it quickly started moving more workloads to it over time. Like OTS, many customers do not immediately retire their legacy storage, but in moving the more demanding workloads off of their existing environments, they provide better application performance both for those applications on the AFA and for those that stay on the legacy storage. And like OTS, the majority of AFA customers have in the past year in particular come to the conclusion that all-flash technology is the future of primary storage for performance, reliability, ease of management and expansion, and economic (as measured by total cost of ownership) reasons.
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external storage systems, flash arrays, scale-up, scale-out, managing it infrastructure, data center, idc, market intelligence
    
Pure Storage
Published By: Teradata     Published Date: May 02, 2017
Constellation Research presents case studies of two companies that cut costs, gained flexibility, and eased administration by adding cloud data warehouse capacity to their on-premises environment. Both of these deployments: • Solved problems and yielded expected and unexpected benefits • Required some adjustments to administrative processes and expectations • Led to hybrid architecture as being an invaluable aspect of their respective data warehousing strategies Download the case studies now to explore each company’s journey, understand recurring themes, and walk away with actionable insights.
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cloud data, online marketing, customer acquisition, mobile marketing, social marketing, data warehouse, data storage, data collection
    
Teradata
Published By: Pure Storage     Published Date: Jul 26, 2017
OTS' experiences with all-flash technology mirror what many customers have experienced over the past several years. Hesitatingly optimistic, OTS deployed its first AFA in a limited environment to prove the system out, and when it performed and/or exceeded the company's expectations, it quickly started moving more workloads to it over time. Like OTS, many customers do not immediately retire their legacy storage, but in moving the more demanding workloads off of their existing environments, they provide better application performance both for those applications on the AFA and for those that stay on the legacy storage. And like OTS, the majority of AFA customers have in the past year in particular come to the conclusion that all-flash technology is the future of primary storage for performance, reliability, ease of management and expansion, and economic (as measured by total cost of ownership) reasons.
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external storage systems, flash arrays, scale-up, scale-out, managing it infrastructure, data center, idc, market intelligence
    
Pure Storage
Published By: Equinix     Published Date: Aug 14, 2015
This report reveals how media companies and broadcasters must consider new strategies to meet rising expectations and maintain audience share due to the increasingly wide audience with an insatiable hunger for content.
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media, media companies, broadcasters, content, create content, audience, deliver content, content management, create content, equinix, content performance, content performance hub, generate content
    
Equinix
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