employee experience

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Published By: Four Winds Interactive     Published Date: Jul 19, 2019
The old office concept is dead. Today’s workspaces have evolved. Modern offices leverage technology to connect their workforce to their organization’s mission, drive productivity and streamline the employee and visitor experience.
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Four Winds Interactive
Published By: Citrix     Published Date: Oct 20, 2016
This whitepaper explores how retailers must consider a number of important technological trends when developing strategies to support an exceptional customer and employee experience.
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customer experience, customer relationship, customer service, strategies for digital retail, digital experience, cloud computing, citrix
    
Citrix
Published By: KPMG     Published Date: Jul 31, 2019
The ability to make the right connections and walk in-step with people’s lifestyles, needs and desires has real currency in the unpredictable world of 2019. Find out the remarkable stories of brands that are not only becoming better acquainted with customers, but are delighting and surprising with zealous innovation. Read this report to discover: • how organisations can drive growth using employee and customer experience strategies • the key characteristics of organisations doing this successfully • the ‘Six Pillars’ framework for customer experience excellence • real-world insights from global CX leaders
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KPMG
Published By: HP Inc.     Published Date: Jun 20, 2019
The Future of Work is not just about automation and technology upgrades, but a holistic strategy that aims to leverage digital technologies, attitudes, and behaviors to reinvent the way businesses engage with their employees, partners, and customers to deliver superior experiences that result in sustained competitive advantage. This IDC InfoBrief, sponsored by HP Inc., outlines the key trends, challenges, and priorities for the Future of Work and a framework that organizations can utilize to drive transformation across the three dimensions of Workspace, Workforce, and Workculture to future-proof their organizations for the digitalized era.
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HP Inc.
Published By: Cornerstone OnDemand     Published Date: Jan 03, 2018
31 percent of millennials reported that they would leave their current position due to lack of learning opportunities. Younger generations are expecting more out of their work experience, which is making it harder to attract and retain top talent. We’re in the middle of a new era in terms of the way employees work and learn. Bottom line? Learning content is one of the most significant investments when it comes to employee experience and it’s time for your company to step up to the plate. Download our quick-guide on “4 Reasons you should invest in a learning content strategy.” You’ll learn how it can change the way your company: • Attracts top talend • Onboards and attracts top talent • Retain hard-won talent • Achieve your business goals Get your copy today.
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Cornerstone OnDemand
Published By: Cornerstone OnDemand     Published Date: Feb 05, 2018
31 percent of millennials reported that they would leave their current position due to lack of learning opportunities. Younger generations are expecting more out of their work experience, which is making it harder to attract and retain top talent. We’re in the middle of a new era in terms of the way employees work and learn. Bottom line? Learning content is one of the most significant investments when it comes to employee experience and it’s time for your company to step up to the plate. Download our quick-guide on “4 reasons you should invest in a learning content strategy.” You’ll learn how it can change the way your company: • attracts top talent • onboards and attracts top talent • retain hard-won talent • achieve your business goals Get your copy today.
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performance management, performance, performance appraisal, employee engagement, goals, reviews, learning management system, performance management software, 360 degree feedback, workforce development, talent management, performance management software
    
Cornerstone OnDemand
Published By: Okta     Published Date: Nov 09, 2015
Today, 61% of North American and European enterprise information workers are choosing their smartphones for work either on their own or from a company-approved list. According to Forrester’s Business Technographics® Global Devices And Security Workforce Survey, 2014, 53% of employees are unwilling to make any kind of sacrifice to their user experience in the interest of heightened security. Read this report to learn more about the results.
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okta, user identity data, mobile security, forrester's business technographics
    
Okta
Published By: Workterra     Published Date: Nov 10, 2017
Mid-market HR today is being asked to be a business partner in areas that range from compliance to employee engagement. They need to be able to connect the dots among various sources of employee data to deliver better-informed business decisions to help achieve strategic goals. Connecting those dots and delivering those results demands more HR firepower and greater data visibility than the manual or homegrown processes and systems often used by mid-market organizations can deliver. On the other hand, most mid-market companies aren’t ready for the intricacies or expense of human capital management (HCM) systems designed for enterprise-level organizations. The answer for forward-thinking HR leaders who want to boost their team’s capabilities and play a greater role in their company’s future is having core HR functionality designed into an integrated benefits administration solution. Automated HR that delivers core HR features as part of its architecture — not as an afterthought or a separate, stand-alone module — gives HR leaders: • The tools they need to better handle their administrative work • The data and analytics necessary to better coordinate programs and more confidently make strategic decisions • A user experience that makes life easier for HR and employees
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Workterra
Published By: Genesys     Published Date: Jun 08, 2018
Artificial Intelligence (AI) is staggering in its speed of handling simple requests and automating conversations. But AI solutions are not enough for the best customer experiences. Human emotions sometimes demand the human touch that only live agents can provide. Kate, Customer Experience AI by Genesys, combined with the power of human touch can improve customer experience, empower employees and dramatically reduce costs. This seamless combination of AI technology and humans, or “Blended AI by Genesys,” addresses the entire customer journey for the best possible outcomes. Download the eBook and learn how Kate and Blended AI lets you: • Personalize self-service • Connect customer conversations • Create smart agent experiences • Start small and deploy fast with Microapps
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ai solutions, customer experience
    
Genesys
Published By: 8x8 Inc.     Published Date: Aug 09, 2017
Do you know what happens when a customer connects with your contact center? Not just the way in which he or she is routed to an agent, or the information accessed during the interaction— but what really happens in the conversation that makes the encounter an exceptional one? Do you have any insight into how your agent responded to that individual user, or a way to proactively ensure that other prospects and customers on any channel can have a consistent and positive experience? Are you leveraging all employees in your organization who have a stake in the customer experience, either directly or because their job influences the process? Do you feel confident that you have every metric at your disposal to make the best business decisions? Download now to learn more!
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modern customer, contact center, customer engagement, branding
    
8x8 Inc.
Published By: Kronos     Published Date: May 30, 2018
It's been shown that having a more effective onboarding approach can lead to better new-employee retention, reduced turnover, and getting new hires up and running more quickly. Our eBook explains why good onboarding matters and offers best practices for creating your own successful program that transforms onboarding from a chore into an opportunity. You'll learn: •Why ensuring a great employee experience is a critical competitive differentiator •The value of preboarding for ensuring new-hire progress before day one •Onboarding essentials that include specific action items for your new hire's first day through their first six months •How sharing onboarding processes among different stakeholders can help boost overall effectiveness •The value of measuring your onboarding program's success Download this informative eBook and use it as a guide to create a more effective, hassle-free onboarding program for the benefit of both your new hires and your organization
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Kronos
Published By: Kronos     Published Date: May 30, 2018
With the pace of HR technology solution development progressing quickly, HR leaders need to gain a solid understanding of the HR system options available. This tool is designed to help HR leaders build a business case for investing in next-generation HR systems to meet the growing HR demands of your organization. Demands include interfacing or integrating data, incorporating social and mobile technologies, and providing an employee experience that grows from the experience given to candidates
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Kronos
Published By: Motorola Solutions     Published Date: Aug 14, 2019
n hospitality, communication is the key to customer satisfaction, helping businesses create the ideal guest experience while driving efficiencies that save valuable time and resources. In the quest to craft a better, safer experience, for both guests and employees, digital communication is playing an increasingly important role. As communications technology continues to reshape the hospitality landscape, questions remain for businesses striving to achieve the best customer experience possible.
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Motorola Solutions
Published By: Citrix NetScaler     Published Date: May 06, 2013
The ability to observe, diagnose, and subsequently improve the performance of business-critical applications is essential to ensuring a positive user experience and maintaining the highest levels of employee productivity and customer satisfaction. The challenge of establishing an effective application visibility and control function is only growing, as trends such as mobility, virtualization, and cloud computing fundamentally alter datacenter and application architectures. With NetScaler Insight Center enterprises get: • Unparalleled application visibility and invaluable operational intelligence; • Increased operational efficiency, as troubleshooting and capacity planning efforts are greatly simplified; • An optimized user experience that drives greater employee productivity and customer satisfaction; • Increased assurance that governing SLAs will always be met; and, • Reduced total cost of ownership, based on having a low-cost, low-impact solution—particularly compared to traditional
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application visibility, netscaler insight center, optimized user experience, low cost, citrix
    
Citrix NetScaler
Published By: Riverbed     Published Date: Apr 24, 2015
To better serve business demands for information everywhere, enterprises must develop new strategies for optimizing multiple kinds of networks. Read this white paper to learn more about accelerating delivery of data, increasing employee productivity, and creating optimal user experiences by powering the hybrid enterprise.
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data delivery, employee productivity, user experience, hybrid enterprise
    
Riverbed
Published By: Cornerstone OnDemand     Published Date: Apr 16, 2018
The role of learning and development has never been more important to the success of small and medium businesses, especially because of the fierce competition with big business to attract and retain top talent. We’re amidst a disruption in the way employees work and learn. Technology, skills, and workforce demographics are shifting and evolving at a rapid pace. Employees are now sitting in the driver’s seat when it comes to their career path and companies are getting strategic with how to meet this new demand. Read our guide “The Rise of the Holistic Learning Experience” to learn how the new role of learning and development can help your company thrive. You’ll gain insights on: • Consumer-driven technology changing the game • Continuous learning and staying relevant amid change • The holistic learner experience Get your copy and start building a holistic learning program today.
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Cornerstone OnDemand
Published By: Aternity     Published Date: Jul 20, 2012
Forrester Research projects that by 2016, 350 million employees will have smartphones, prompting businesses to drastically increase spending on mobile projects to meet the flexibility demands of increasingly tech-savvy employees. This exclusive resource describes how businesses can support mobile technologies from virtual desktops to application development with comprehensive end-user experience (EUE) management tools. Find out how this platform proactively detects performance and availability issues to help IT professionals troubleshoot and improve application performance for end-users.
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technology, mobile, management tools, end-user experience, eue, application performance, smartphones
    
Aternity
Published By: Citrix Systems     Published Date: Apr 15, 2015
App and desktop virtualization is much more than a technology solution. It is transforming the way organizations of all sizes are enabling their workforces while simplifying the desktop management process for IT administrators. With app and desktop virtualization, IT organizations can provide every user with a workspace environment completely unrestricted by physical location. This paper addresses many common business challenges facing IT organizations, such as enabling mobile workstyles without compromising security, streamlining desktop management efforts as the number of employees in remote offices and offshore locations increases and making the user experience personal through self-service access to applications and desktops.
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citrix, desktop virtualization, efficiency, virtualization, mobile computing
    
Citrix Systems
Published By: Adobe     Published Date: Jun 26, 2019
According to IDC's analysis, AEM Sites enables organizations to realize on average annual business value of $3.92 million per organization over three years and a 348% three-year ROI by: — Making the creation and delivery of digital experiences more consistent and streamlined and accelerating time to market for new experiences — Empowering - and increasing the productivity of - employees responsible for digital experiences — Improving the digital customer experiences organizations deliver, thereby increasing engagement levels and generating additional business
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Adobe
Published By: Tharpe Robbins     Published Date: Mar 05, 2015
Many companies are adding integrated recognition and reward strategies specifically to engage employees, enhance the employee experience, and drive shared responsibility for reaching corporate goals throughout the organization. This white paper from TharpeRobbins shows you how performance-driven rewards help our clients move beyond traditional service and safety reward programs to new levels of employee recognition.
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employee engagement, rewards, awards, recognition, performance recognition, length-of-service recognition, organization performance, attract talent, retention, social recognition, sales performance, career recognition, retirement recognition, employee incentives, recognition software, engagement platform, career, performance, social, service award
    
Tharpe Robbins
Published By: 8x8 Inc.     Published Date: Jun 16, 2017
In today’s highly competitive business environment, top companies will be the ones that have developed innovative ways to create stellar communications experiences that keep the end users engaged—employees and customers alike. Video and Web conferencing have become well-established tools to drive rich internal as well as external communications. However, to make an impact, these collaboration tools must be reliable and intuitive to use. Continuous communication offers hassle-free integrated user experiences that fit today’s mobile work styles. Technology advancements and changing perceptions are opening up innovative opportunities, which offer businesses new avenues to create a competitive edge. Smart companies must catch on or get left behind.
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market shaping trends, consumerization, user-driven it, web conferencing, solution spotlight, 8x8 virtual office meetings, use cases, customer examples
    
8x8 Inc.
Published By: Fitbit     Published Date: Nov 12, 2018
A basketball partnership that walks the walk, literally. Employees of the Minnesota Timberwolves get stepping. In 2017, the Minnesota Timberwolves teams signed on to partner with Fitbit. This new sponsorship not only included a Fitbit patch on all team jerseys, but an opportunity to work together both on and off the basketball court. For starters, the Timberwolves knew that creating a culture of wellness was a natural next step for the Fitbit partnership. Learn how this NBA organization: ? Launched a successful wellness program through Fitbit Health Solutions ? Kept momentum (and step counts) high on game days ? Experienced cost decreases on medical claims
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Fitbit
Published By: Kronos     Published Date: Jul 26, 2017
With the pace of human resources technology solution development progressing quickly, HR leaders need to gain a solid understanding of the HR system options available. This tool is designed to help HR leaders build a business case for investing in next-generation HR systems to meet the growing HR demands of your organization. Demands include interfacing or integrating data, incorporating social and mobile technologies, and providing an employee experience that grows from the experience given to candidates.
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interfacing data, integrating data, mobile technologies, social technologies, employee experience
    
Kronos
Published By: Intouch Insight     Published Date: May 15, 2018
From "actionable insights" to "voice of the employee (VOE)", there are many buzzwords related to customer experience management. This handy 3-page guide will help you decode all of the industry buzzwords. Inside you'll find: • Age of the Customer • CX Action Campaigns • Data Mining • Double-Barreled Question • Key Driver Analysis • Net Promoter Score • Omnichannel • Many more!
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Intouch Insight
Published By: Infosys     Published Date: Jun 12, 2018
In the wake of data hacks and privacy concerns, enterprises are working extra hard to make sure they secure customer data from external threats. But what about securing data internally? Organizations unknowingly leave a big security hole in their own systems when they fail to have structured internal processes to handle access requests for employees, which could have disastrous implications for data security. A leading US bank sought to move its internal applications to a secure system for a standard and consistent access rights experience. See how Infosys helped and the five key takeaways from the project.
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internal, applications, data, hacks, privacy, enterprises
    
Infosys
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