digital skills

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Published By: Adobe     Published Date: May 15, 2018
There’s no doubt in the trends. Focusing on the customer experience is at the top of the priority list for most companies. Personalization plays a key role as top organizations strive to make experiences as compelling as possible with the integration of artificial intelligence and cloud-based technology. To understand and prioritize what your next big moves should be, read The Econsultancy 2018 Digital Trends report. Here’s what’s top of mind for the majority of your peers: Increasing digital marketing activities and budgets Investing in well-designed user journeys that facilitate clear communication Valuing creativity and design to differentiate their brands Combining digital skills with technology to improve customer experience
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Adobe
Published By: Gameffective     Published Date: Feb 26, 2019
Read this Microsoft case study about how Microsoft's Consumer Support Services - with its global network of support centers and thousands of agents - used digital motivation to drive agent performance and learning. Microsoft wanted new ways to recognize and reward agents while increasing their productivity. The focus was to change behaviors, develop skills, encourage sales, and drive outcomes. Microsoft identi?ed gami?cation as a solution to these needs. The company believed it could be more successful at encouraging and recognizing agents for positive outcomes through each customer interaction. Read the case study to learn how Microsoft: Increased productivity through gamification Drove agent performance with rewards, to change behaviors and business outcomes Improved agent knowledge and ability to apply the new information learned.
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Gameffective
Published By: Adobe     Published Date: Oct 31, 2016
Invest in the future of every student. For a secure future, your students need to not only speak the language of digital, but they have to be well versed in it. Read Growing Digital and learn how you can give your students the skills to create opportunities that will pay dividends long after graduation.
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adobe, education, digital
    
Adobe
Published By: Infosys     Published Date: Sep 24, 2018
Did you know that majority of the respondents in a recent survey identified digital skillset (57%), senior leadership commitment (50%), and change management (42%) areas as the most important success factors for digital transformation? Infosys commissioned an independent survey of over 1,000 senior management level executives from organizations with annual revenues over US$ 1 billion to understand the impact of digital disruption on their organizations and how they were dealing with it. Three clusters emerged from the survey findings, based on the business objectives behind their digital transformation initiatives- Visionaries, Explorers, and Watchers. The survey provides valuable insights into how organizations can evolve from being watchers and explorers to visionaries. Key findings from the report that you can use to charter your digital future: Visionaries target higher order business objectives, such as new business models and culture, from digital transformation, while explore
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Infosys
Published By: Globality     Published Date: Apr 05, 2018
This report shows how a growing demand for digital skills and specialist capabilities is creating opportunities for multinationals to shake up their portfolio of incumbent service providers and consider smaller, niche suppliers and new tech-savvy firms.
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globality, consulting, multinational, outsourcing
    
Globality
Published By: Adobe     Published Date: Aug 02, 2017
Customer experience (CX) continues to dominate the agenda, and it is clear from the research that retailers collectively grasp the importance of a personalised and mobilefriendly experience which is relevant at every stage of the customer journey. It makes absolute sense for retailers to focus on optimising the mobile experience as part of their CX initiatives. CX is a differentiator for retail brands and, as part of this trend, the mobile experience in particular will increasingly define your brand.
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digital skills, culture, strategy, data management, processing, technology, ux design
    
Adobe
Published By: Salesforce.com     Published Date: Apr 16, 2013
By 2014, smartphones and tablets will put power in the pockets of a billion global consumers, including your employees and partners and customers. However, mobile is not simply another device for IT to support with a shrunken website or a screen-scraped application. Rather, mobile is the visible manifestation of a much broader shift to systems of engagement that marry physical context and digital intelligence to deliver service directly into a person's hands. This shift will add value and take cost out of every business service, workflow process, and business application. But mobile engagement will also require wholesale changes to your app design, service delivery, IT skills, technology assets, and even your business model. This report lays out a vision for mobile engagement and introduces the strategic elements developed further in The CIO's Mobile Engagement playbook.
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mobile, smartphones, tablets, engagement, experience, applications
    
Salesforce.com
Published By: PwC     Published Date: Jul 19, 2018
1. Change isn’t coming – it’s here. It's time to upskill your workforce. 70% of CEOs say they’re worried senior leaders don’t have the digital skills needed to take their company into the future. Ready to self-disrupt before you are forced to catch up? Sign up for your free demo here
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PwC
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