digital

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Published By: ttec     Published Date: Oct 01, 2019
In an age of tech-savvy customers and self-service channels, do companies still need to invest in contact centers and staff to provide support? The answer is, yes. Consumers have been trained to find the information they need on their own online or with their mobile device. But when they do pick up to the phone and reach out to customer service, they expect representatives to solve what are often complex questions. They expect human interactions. This enormous shift in which customer service representatives are perceived as a last resort puts increased pressure on contact center associates who already have the odds stacked against them. The staff must be trained to quickly handle issues that frequently require access to a wide variety of information, but a lack of investment means many associates are often unprepared and lack the right resources to help customers. To change the outcome, customer service representatives need the right training and tools to not only understand the issue,
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ttec
Published By: Medius     Published Date: Oct 01, 2019
AP automation is often described as low hanging fruit in the garden of digital transformation. And for a good reason – the barrier to entry is impressively low in terms of both cost and effort needed to get up and running, particularly in comparison to the implementation projects for other business applications. Despite that fact, the value provided from AP automation is comparably high. For such an easy implementation, the benefits reach throughout an organization, beyond the walls of the AP department, and are near-immediate from day one of using the solution. Standard benefits include: - Immediate value from day one with an expected ROI within the first year - Up to 95% truly touchless invoice processing with access to real-time cloud data for benchmarking and reporting - Easy access to financial data, such as cash flow & accrual reporting, with full visibility and control of the AP process This guide will help you kick-start your AP automation project by defining the 6 steps to build a solid business case and gain the internal approvals needed to get started.
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ap automation, invoice processing, invoice automation, accounts payable automation, accounting software, accounting automation, microsoft dynamics automation
    
Medius
Published By: Oracle     Published Date: Sep 30, 2019
Digital marketing. You hear it everywhere. As you and all your competitors know, it’s: A marketing approach that leverages online channels like email, websites, social media, and display advertising to deliver content that influences opinions and sells products and services. But to effectively execute a digital marketing strategy, you’ll need a marketing automation system that can follow a customer’s lead around the web and offer the best recommendations at the best times to deliver a more relevant "1-to-you" customer experience.
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Oracle
Published By: Oracle     Published Date: Sep 30, 2019
Today’s consumers are demanding: They have become more unforgiving of a poor customer experience and expect interactions on their desktop and mobile devices to be responsive, intuitive, and easy-to-use. Marketers understand that delivering the most relevant experience is the key to gaining continued satisfaction and loyalty from their digital consumers.
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Oracle
Published By: Oracle     Published Date: Sep 30, 2019
Consider a typical visit to a brick-and-mortar retail store. As you search through the racks, deciding what to buy, what type of salesperson do you hope for? Someone aggressive, continuously asking if you’re ready to make a purchase? Or someone who’s never there when you have a question, no matter how hard you look? Ideally, most customers would say, the perfect salesperson falls somewhere in between. Someone who’s ready to jump in with assistance, but happily follows your cue. Thanks to years of shopping in stores, consumers today know exactly what they want from that brickand-mortar experience—and savvy retailers know how to train their salespeople to get it right. But what about a different shopping situation? What type of experience attracts or repels online shoppers? And what do digital retailers need to do in order to deliver the experience that compels customers to buy? With so many retailers to choose from, modern consumers don’t need to put up with a digital experience the
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Oracle
Published By: IBM APAC     Published Date: Sep 30, 2019
Companies that are undergoing a technology-enabled business strategy such as digital transformation urgently need modern infrastructure solutions. The solutions should be capable of supporting extreme performance and scalability, uncompromised data-serving capabilities and pervasive security and encryption. According to IDC, IBM’s LinuxONE combines the advantages of both commercial (IBM Z) and opensource (Linux)systems with security capabilities unmatched by any other offering and scalability for systems-of-record workloads. The report also adds LinuxONE will be a good fit for enterprises as well as managed and cloud service provider firms. Read more about the benefits of LinuxONE in this IDC Whitepaper.
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IBM APAC
Published By: IBM APAC     Published Date: Sep 30, 2019
Digital technology is changing the financial services industry rapidly with automated process, AI insights, customized experiences, new operating models and next generation applications. In such a scenario how should banks innovate and stay ahead of the game? This e-book will provide you the best strategies and recommendations for modernizing your IT infrastructure and operations. You’ll learn how to lead disruption and manage rapid change for your bank, its operations and its customers. Here are the five key takeaways: • Personalize customer experiences by maximizing your data • Borrow strategies from open banking and new business models • Step up your security game • Drive innovation from the inside out • Design an agile infrastructure to support participation in new digital marketplaces Find out more in the e-book.
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IBM APAC
Published By: IBM APAC     Published Date: Sep 30, 2019
Companies across the world are adopting a hybrid cloud environment as part of their digital transformation initiative. They need a platform that provides the elasticity and automatic provisioning of the public cloud with the economic viability of the private cloud. IBM’s LinuxONE is an enterprise-grade Linux server with a unique architecture designed to meet the needs of a vast range of enterprise computing workloads within a multi-cloud environment. Here are just a few reasons why you should consider LinuxONE: • Differentiating your cloud services • Reduced costs • Security everywhere Download the e-book for more details.
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IBM APAC
Published By: Oracle     Published Date: Sep 30, 2019
Company reputations are at stake— unless they’re sure of their data security and practices in the face of multiplying data volumes. There is now a need to understand the responsibilities and the need for the entire company to commit to a digital trust framework. In this episode of the Tomorrow Talks series, IDC and Oracle discuss how data security and practices are no longer the remit of CIOs and CISOs alone. To find out more, watch this webinar today.
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Oracle
Published By: BehavioSec     Published Date: Sep 30, 2019
Authentication is evolving from static one-time user action, to transparent and continuous ways of validating digital identities without imposing frustration on end users. Behavioral biometrics technologies invisibly and unobtrusively authenticate users by validating the manner in which they physically interact online. Behavioral biometrics technologies learn how individual users hold mobile devices in their hands and press their fingers on the touchscreen. On computers, the system learns how users type on keyboards and move their mouse and cursor. The BehavioSec solution gathers this behavioral data and analyzes it using advanced techniques, to ensure that the user is who you expect them to be.
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BehavioSec
Published By: BehavioSec     Published Date: Sep 30, 2019
A Global 2000 bank was evaluating new methods of authentication for their digital clients to protect accounts under constant attack by malware and fraudsters. In evaluating behavior biometric vendors, they selected BehavioSec, for its enterprise grade capabilities to be deployed on-premise and integrate with existing legacy risk management systems.
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BehavioSec
Published By: Workday     Published Date: Sep 30, 2019
Technology today is shaking up the way we work. To help IT leaders navigate the best path forward, we created a digital magazine called CIO Perspectives. Read it for insights and guidance from leaders and visionaries on how to break free from day-to-day tasks and gain a greater perspective. Check it out now.
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Workday
Published By: Workday     Published Date: Sep 30, 2019
Read the Smart CIO newsletter to gain insights into industry thought leaders mindset, how digital is shaping the future of the CIO and importance of C-Suite collaboration.
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workday inc (wday), career development, employee engagement, human capital management, human resource management
    
Workday
Published By: HERE Technologies     Published Date: Sep 30, 2019
Whenever personal data related to us is anonymized, it has been manipulated in such a way that it can no longer be linked back to us, right? Think again. In the digital era, we do not always blend into the crowd. Location data is part of this equation because our mobility habits are unique to us. Techniques like anonymization offer service providers numerous ways to protect privacy while retaining enough data to be useful - the challenge is finding the right balance. By reading this eBook, you’ll discover critical ways public and private organizations can help protect users’ privacy: Find out why de-identification does not always mean anonymity Understand how privacy by design can be used for standards and product or service creation Discover how gathering just data you need will minimize the privacy impact of collection Find out about new and emerging privacy-enhancing technologies
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HERE Technologies
Published By: Pure Storage     Published Date: Sep 27, 2019
In today’s environment, business continuity is a necessity. As organizations embrace digital transformation and turn to IT for almost all most critical operations, downtime can be crippling. Those that are able to tolerate technology failures transparently—so the business remains up and running— can drive dramatic gains in competitive advantage, customer engagement and business innovation. However, achieving the highest levels of business continuity, with zero recovery point objectives (RPOs) and recovery time objectives (RTOs), has been possible only for the largest companies and their most business-critical applications. The associated costs and complexity have simply been too much for most organizations to achieve those levels. That is no longer the case. This white paper discusses a new active/active stretched cluster technology that allows companies of all sizes to achieve the highest levels of business continuity without the costs and complexities that have typically marked thi
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Pure Storage
Published By: Pure Storage     Published Date: Sep 27, 2019
In de huidige omstandigheden is operationele continuïteit een must. Nu organisaties de digitale transformatie omarmen en hun massaal toevlucht tot IT nemen, downtime kan verlammend werken. Wie technische storingen transparant het hoofd kan bieden en zo zijn bedrijf draaiende kan houden, profiteert van aanzienlijk concurrentievoordeel, grotere klantenbinding en meer bedrijfsinnovatie. Maar het behalen van de hoogste niveaus van operationele continuïteit met zero RPO’s (recovery point objectives) en 0 RTO’s (recovery time objectives), was altijd alleen weggelegd voor de grootste ondernemingen en dan slechts voor de meest bedrijfskritische toepassingen. De hiermee verbonden kosten en complexiteit zijn voor de meeste organisaties eenvoudigweg te hoog. Dat behoort nu tot het verleden. Deze whitepaper bespreekt een nieuwe active/active stretched cluster technologie waarmee bedrijven van groot tot klein zich de hoogste continuïteitniveaus kunnen veroorloven zonder de kosten en complexiteit
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Pure Storage
Published By: Pure Storage     Published Date: Sep 27, 2019
In der heutigen Wirtschaftswelt stellt die Geschäftskontinuität eine absolute Notwendigkeit dar. Wenn Unternehmen die digitale Transformation in Angriff nehmen und sich bezüglich aller wesentlichen Prozesse an die IT wenden, können solche Ausfallzeiten die Firma lähmen. Firmen, die in der Lage sind, Technologieausfälle transparent zu handhaben (und dadurch Geschäfte ungehindert betreiben können), erzielen hierdurch erhebliche Vorteile hinsichtlich des Wettbewerbs, der Kundenbindung und Geschäftsinnovation. Das Erreichen der höchsten Stufe der Geschäftskontinuität, also das Ziel, die Wiederherstellungspunkte (Recovery Point Objectives, RPOs) und Wiederherstellungszeiten (Recovery Time Objectives, RTOs) auf den Wert von null zu senken, war jedoch nur für die größten Unternehmen durch ihre geschäftsentscheidenden Anwendungen möglich. Den meisten Unternehmen waren die damit verbundenen Kosten und die einhergehende Komplexität zu hoch, um eine solche Stufe zu erreichen. Dies ist jedoch nic
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Pure Storage
Published By: Pure Storage     Published Date: Sep 27, 2019
Oggi la continuità operativa è fondamentale per qualsiasi azienda. Le imprese sono coinvolte in una trasformazione digitale profonda e si rivolgono all’IT per tutte le attività più mission-critical. I tempi di fermo possono arrivare a paralizzare l’intera organizzazione: le aziende più resilienti sono in grado di gestire i guasti tecnologici e fare in modo che l’azienda resti sempre operativa e funzionante. Garantire la business continuity, infatti, significa garantire maggiore vantaggio competitivo, maggiore coinvolgimento dei clienti e maggiore innovazione. Tuttavia, il raggiungimento di una business continuity di alto livello, con Recovery Point Objective (RPO) e Recovery Time Objective (RTO) pari a zero, è tipica delle imprese di grandi dimensioni che, proprio perché grandi, possono sostenere gli investimenti necessari e gestire la complessità associata. Per la maggior parte delle aziende, i costi di una business continuity di alto livello sono sempre risultati eccessivi. Oggi la
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Pure Storage
Published By: Group M_IBM Q4'19     Published Date: Sep 27, 2019
Data quality tools are vital for digital business transformation, especially now that many have emerging features like automation, machine learning, business-centric workflows and cloud deployment models. This Magic Quadrant assesses 15 vendors to help you make the best choice for your organization.
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Group M_IBM Q4'19
Published By: Group M_IBM Q4'19     Published Date: Sep 27, 2019
Banking engagement is about to come full circle. Over the past few decades, banks have pushed customers to digital and self-service channels, with significant consequences. As customers take their transactions from the branches to the digital channels, banking has become less and less personal. Will this trend continue? To predict the future let’s first review how we got here.
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Group M_IBM Q4'19
Published By: Group M_IBM Q4'19     Published Date: Sep 27, 2019
A new era of business reinvention is dawning. Organizations are facing an unprecedented convergence of technological, social and regulatory forces. As artificial intelligence (AI), automation, Internet of Things (IoT), blockchain and 5G become pervasive, their combined impact will reshape standard business architectures. The “outside-in” digital transformation of the past decade is giving way to the “inside-out” potential of data exploited with these exponential technologies.
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Group M_IBM Q4'19
Published By: Oracle     Published Date: Sep 26, 2019
This series of guides is for the marketer who is always on and needs to know what is trending in modern marketing. It will get you up to speed on pivotal topics in less time (and less effort) so you can get back to work.
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Oracle
Published By: Oracle     Published Date: Sep 26, 2019
The digital world produces data at an unprecedented scale and velocity. According to Gartner, by 2020 there will be more than 26 billion connected devices, producing exponentially more data. How can businesses understand and leverage this data so they can successfully adapt to changing customer expectations and business dynamics?
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Oracle
Published By: Group M_IBM Q4'19     Published Date: Sep 26, 2019
'Just 50% of organizations embarking on a digital transformation journey report execution of their strategy as very or completely successful. Download the Forrester study to learn what the leaders are doing and get a roadmap to winning at digital transformation.
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Group M_IBM Q4'19
Published By: HERE Technologies     Published Date: Sep 26, 2019
Whenever personal data related to us is anonymized, it has been manipulated in such a way that it can no longer be linked back to us, right? Think again. In the digital era, we do not always blend into the crowd. Location data is part of this equation because our mobility habits are unique to us. Techniques like anonymization offer service providers numerous ways to protect privacy while retaining enough data to be useful - the challenge is finding the right balance. By reading this eBook, you’ll discover critical ways public and private organizations can help protect users’ privacy: • Find out why de-identification does not always mean anonymity • Understand how privacy by design can be used for standards and product or service creation • Discover how gathering just data you need will minimize the privacy impact of collection • Find out about new and emerging privacy-enhancing technologies
Tags : 
    
HERE Technologies
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