customer service voip

Results 1 - 4 of 4Sort Results By: Published Date | Title | Company Name
Published By: IBM     Published Date: Nov 13, 2008
Telecommunications services are becoming more and more complex. They now run over virtual network paths, less constrained by individual pieces of hardware. Get this white paper and see how service quality management solutions from IBM can improve the customer experience.Learn how telecomm providers can deliver optimal service quality
Tags : 
ibm, sla, voip, virtual private network, blackberry, tivoli, tivoli, ibm
    
IBM
Published By: Genesys     Published Date: May 07, 2009
This white paper provides insights on the key attributes of SIP for customer service; how businesses can prosper with adoption of SIP; and flexible deployment strategies for migrating from TDM to VoIP. In addition, this paper will look at the available software, including relatively new arrivals such as unified communications, which can enhance a distributed customer sales and service strategy. Learn more today!
Tags : 
genesys, virtualization, ip migration, voip, sip, session initial protocol, voice over ip, customer service
    
Genesys
Published By: Five9     Published Date: Jan 29, 2013
Get the contact center infrastructure that will do the very most for your organization, at the best price, by following this timely roadmap.
Tags : 
contact center, call center, infrastructure, rfi, rfp, call center, contact center, cloud
    
Five9
Published By: Five9     Published Date: Jan 30, 2013
In this report, we’ll examine the strategy of migrating from premises- to cloud-based contact center software solutions—why it makes sense for some organizations, what to consider, and how a few real-world migration efforts have fared.
Tags : 
call center, contact center, cloud, saas, ivr, customer service. voip, cloud-based, agents
    
Five9
Search      
Already a subscriber? Log in here
Please note you must now log in with your email address and password.