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Published By: Salesforce     Published Date: Oct 17, 2019
How quickly can you, as an IT leader, bring new technology into your business? Inside these pages, you’ll discover why the Salesforce Lightning Platform is the fastest way to build, connect, optimize, and deploy apps. The Lightning Platform empowers everyone in your organization — from admins and business users to professional developers — to build apps. That means you can accelerate your digital transformation so you can streamline processes, boost productivity, disrupt your industry, connect to your customers, and change how your IT department delivers value to your entire business.
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Salesforce
Published By: Salesforce     Published Date: Oct 17, 2019
How quickly can you, as an IT leader, bring new technology into your business? Inside these pages, you’ll discover why the Salesforce Lightning Platform is the fastest way to build, connect, optimize, and deploy apps. The Lightning Platform empowers everyone in your organization — from admins and business users to professional developers — to build apps. That means you can accelerate your digital transformation so you can streamline processes, boost productivity, disrupt your industry, connect to your customers, and change how your IT department delivers value to your entire business.
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Salesforce
Published By: ttec     Published Date: Oct 16, 2019
In an age of tech-savvy customers and self-service channels, do companies still need to invest in contact centre and staff to provide support? The answer is, yes. Consumers have been trained to find the information they need on their own online or with their mobile device. But when they do pick up to the phone and reach out to customer service, they expect representatives to solve what are often complex questions. They expect human interactions. This enormous shift in which customer service representatives are perceived as a last resort puts increased pressure on contact centre associates who already have the odds stacked against them. The staff must be trained to quickly handle issues that frequently require access to a wide variety of information, but a lack of investment means many associates are often unprepared and lack the right resources to help customers. To change the outcome, customer service representatives need the right training and tools to not only understand the issue,
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ttec
Published By: ttec     Published Date: Oct 16, 2019
As customer service organizations grow more complex, the day-to-day work of a contact center agent will change. Automation will tackle simple, repetitive tasks; agents will need different skills to handle more complex requests. This report helps contact center leaders understand how they need to hire a different type of workforce as AI, automation, and the changing nature of contact center work impact agent responsibilities, metrics, and performance — and what that means for customer experiences in the future.
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ttec
Published By: KPMG     Published Date: Oct 15, 2019
Environmental/climate change risk, disruptive technologies and a return to territorialism were ranked the top threats to company growth. Specifically, 68 percent of CEOs agreed that their organisational growth will be determined by their ability to anticipate and navigate the global shift to a low-carbon, clean technology economy. Read now KPMG's CEO outlook report to understand what is on top of the asset management CEO agenda and to find out what investments CEOs are prioritising to improve organisation’s resilience.
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KPMG
Published By: KPMG     Published Date: Oct 15, 2019
When we first launched the Women In Alternative Investments Report (WAI Report) in 2001, we were among the few voices talking about women’s advancement in alternative investments. It was a delicate conversation and one that few people were comfortable having. But now, eight years later, the conversation has shifted. The issues have moved mainstream, the dialogue has broadened, and the voices are many, but change is afoot. Investors are pressuring Alternative Investment Firms to increase gender diversity at the funds and portfolios they invest in. Read the KPMG report to understand why achieving gender diversity is a business imperative.
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KPMG
Published By: GoCardless     Published Date: Oct 14, 2019
L'authentification forte du client (ou SCA pour Strong Customer Authentication) est une législation européenne qui entrera en vigueur le 14 septembre 2019. Pour de nombreuses entreprises, cette législation requirt la mise en place de mesures de sécurité supplémentaires au cours des achats en ligne. Les consommateurs accepteront-ils ces changements ou les rejetteront-ils en abandonnant la transaction en plein processus ? Les acheteurs recherchent-ils en priorité la sécurité ou la simplicité ? Nous avons mené une étude sur 4 000 clients en France, au Royaume Uni en Allemagne et en Espagne afin d'analyser leur attitude face à la sécurité et à la simplicité des achats en ligne. Téléchargez les résultats complets de l'étude et découvrez les réponses aux questions suivantes : Les acheteurs en ligne privilégient-ils la sécurité ou la simplicité ? Réduiraient-ils leurs achats auprès de marques disposant de processus de sécurité complexes ? Comment considèreraient-ils certains modes d'autorisat
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GoCardless
Published By: Schneider Electric     Published Date: Oct 11, 2019
Data center designs have become much more safe, reliable, & efficient. However, we must continue to adopt new designs & emerging technologies to stay ahead of the pace of change. In this webinar, Steve Wallage, Managing Director of BroadGroup Consulting, shares his expertise to help global colocation providers: 1. Learn what changes colocation providers can make to adapt to the marketplace 2. Understand the future requirements of hyperscale cloud players 3. Hear of successful projects around the world and why they succeeded
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data center, business growth, schneider electric
    
Schneider Electric
Published By: Zilliant     Published Date: Oct 11, 2019
Professional buyers increasingly expect a hassle-free, fully digital experience with visibility into pricing. Electrical products in particular are a major growth area for Amazon Business and other digital entrants, some of whom undercut the market with bottom-barrel prices. It can be scary out there, but only if you don’t have a plan. This whitepaper provides a playbook for: • Reimagining how you tackle pricing challenges • Dynamically responding to cost changes • Embracing the right technology • Going the extra mile with services that Amazon can’t match If you’re making the leap to eCommerce or bolstering an existing online presence to meet customer expectations, pricing cannot be an afterthought. In digital channels, pricing rigor - including effectively maintaining market-aligned customer-specific and system prices and setting up relevant price profiles - becomes even more important as it is more transparent to customers. Give your buyers what they want without sacrificing the marg
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Zilliant
Published By: Oracle EMEA     Published Date: Oct 11, 2019
This webinar demonstrates how connected data changes everything. In an autonomous world you’ll take the lead, becoming central to your company’s success. Machine learning will take care of the day-to-day maintenance leaving you to focus on design, analytics and strategy. And crucially, you’ll find yourself empowering and inspiring your colleagues to gain their own insights from real- time data.
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Oracle EMEA
Published By: MuleSoft     Published Date: Oct 10, 2019
Many businesses are now considering various options as they migrate to SAP S/4 Hana. Numerous organizations rely on SAP platform solutions, many of which were implemented during the late 1990s and early 2000s. By 2025, SAP will end mainstream maintenance on all instances of ERP installations forcing enterprises to migrate to SAP S/4HANA, or re-implement complex ERP installations, which can come with many challenges. Read this whitepaper, written in collaboration with Capgemini, to learn: How to prove the business value of a migration to SAP S/4HANA. Why an API-led architecture is the best approach for SAP S/4HANA integration with existing systems, providing agility and shielding an organization’s technology stack from future changes to other systems. The main principles of a Center for Enablement (C4E) and how it enables enterprises to implement software design with governance and high delivery speeds.
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MuleSoft
Published By: Panasonic     Published Date: Oct 10, 2019
Wireless communications is on the cusp of the 5G revolution, which is widely touted as a boon for business and consumers. Change is coming, and that heralds significant challenges for government and its use of both fixed and mobile wireless networks. Here are six things agencies should know now about 5G.
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Panasonic
Published By: The Economist Group     Published Date: Oct 10, 2019
With unprecedented choice and access to information, today’s customers demand an overall experience that matches their standards for product quality. In the Fourth Industrial Revolution, the definition of a “good” experience has changed. Customers demand not only relevant offers, but to feel truly known and understood as individuals. In a culture of immediacy, they also expect engagement at their exact moment of need. What’s more, this level of engagement is viewed as standard across the entire customer journey, prompting marketers to think well beyond their traditional domain.
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The Economist Group
Published By: The Economist Group     Published Date: Oct 10, 2019
Small and medium-sized businesses (SMBs) around the world are major drivers of today’s economic growth, representing over 90% of the business population, 60%–70% of employment, and 55% of GDP in developed economies.Their leaders are hard-working, passionate entrepreneurs who face unique challenges, which change and evolve as their businesses grow. This report examines the obstacles SMBs encounter on the road to success, offering insights on the decision-making and actions of business leaders who run them.
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The Economist Group
Published By: Citibank     Published Date: Oct 10, 2019
With unprecedented choice and access to information, today’s customers demand an overall experience that matches their standards for product quality. In the Fourth Industrial Revolution, the definition of a “good” experience has changed. Customers demand not only relevant offers, but to feel truly known and understood as individuals. In a culture of immediacy, they also expect engagement at their exact moment of need. What’s more, this level of engagement is viewed as standard across the entire customer journey, prompting marketers to think well beyond their traditional domain.
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Citibank
Published By: Citibank     Published Date: Oct 10, 2019
Small and medium-sized businesses (SMBs) around the world are major drivers of today’s economic growth, representing over 90% of the business population, 60%–70% of employment, and 55% of GDP in developed economies.* Their leaders are hard-working, passionate entrepreneurs who face unique challenges, which change and evolve as their businesses grow. This report examines the obstacles SMBs encounter on the road to success, offering insights on the decision-making and actions of business leaders who run them.
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Citibank
Published By: Workable     Published Date: Oct 09, 2019
In every organization, the recruiting process generates data: how long it took to fill one role, how many candidates progressed to the final hiring stage or how many comments hiring teams exchanged until they made a hire. Through tracking metrics, you can get tangible evidence of how successful your recruiting process is, rather than relying on intuition. In this guide, we put together everything you need to know to start making the most out of your recruiting data. You’ll find: A list of common recruiting metrics to track. A detailed look into five of the most important KPIs. How to collect data and track metrics consistently over time.
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Workable
Published By: Adobe     Published Date: Oct 08, 2019
As the lines between business-to-business (B2B) and business-to-consumer (B2C) marketing continue to blur, the B2B marketing environment looks set to change, with companies seeing more demands placed on their operations to satisfy their audiences. To stay competitive, B2B marketers must expand their existing operating models to incorporate data-driven decision-making, relationship engagement, and digital technologies that enable individualized communications.
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Adobe
Published By: MasterControl     Published Date: Oct 08, 2019
If you started a business today, how would you set it up?
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MasterControl
Published By: AWS     Published Date: Oct 07, 2019
Securing cloud environments is different from securing traditional data centers and endpoints. The dynamic nature of the cloud requires continuous assessment and automation to avoid misconfigurations, compromises, and breaches. It can also be difficult to gain complete visibility across dynamic and rapidly changing cloud environments — limiting your ability to enforce security at scale. On top of these challenges, cloud governance is critical to maintain compliance with regulatory requirements and security policies as they evolve. Because cloud deployments are not just implemented once and left untouched, organizations need to consider how to integrate security into their CI/CD pipeline and software development lifecycle. Implementing a security solution that addresses cloud challenges requires deep security and cloud expertise that organizations often do not have. Once in the cloud, organizations manage and create environments via automation, adapt their workloads to changes by automa
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AWS
Published By: Citrix ShareFile     Published Date: Oct 04, 2019
The Definitive Guide to Selecting the Right ADC for the Digital Transformation Era In this eBook, you’ll learn how adopting the right ADC equips you to embrace change—from deploying the latest microservice apps to guarding against emerging security threats. To guide you toward the right ADC for your needs, this eBook will show you: • Digital transformation’s impact on the ADC landscape • Why your ADC should be software-based for better flexibility • How a modern ADC protects against security threats
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Citrix ShareFile
Published By: Eaton     Published Date: Oct 04, 2019
Safety has always been Eaton’s highest priority and we work closely with the NEC (National Electric Code) to ensure new policies continue to protect our most valuable resources, people. Eaton, the NEC, NEMA, and other organizations have long maintained that molded case circuit breakers are not suitable for repair or refurbishment. While changes to the code for 2020 do not change that position, they do provide clarity on what it means to be refurbished and what is now required when a suitable product is refurbished, including clearly marking the item as refurbished and removing the original manufacturer’s listing mark. The new code distinguishes between general maintenance like replacing a breaker, and refurbishment, altering a piece of equipment to a once again operational state. Because a refurbished unit cannot be tested to the manufacturer’s test protocol, it cannot continue to carry the original listing mark. Read the article below and learn about "reconditioned", and what the NEC is doing to reinforce that UL489 molded case circuit breakers are not suitable for refurbishment or repair.
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Eaton
Published By: ASME     Published Date: Oct 03, 2019
Automation will inevitably have a continued impact on the workforce. It will eliminate some jobs, modify others, and create new ones. To keep our position as the industrialized world leader, we need a skilled U.S. workforce that’s ready to fill manufacturing jobs of the future. Learn about the five ways automation will ultimately change the manufacturing workforce.
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ASME
Published By: Mimecast     Published Date: Oct 02, 2019
By any measure, Office 365 is a success as millions of Microsoft seats transition from on-premises Exchange to a cloud-based email service as part of Office 365. While Microsoft has been offering hosted email solutions for more than 20 years, they have hit their stride with Office 365, the third major iteration of the company’s foray into hosted/cloud-based email and collaboration. This white paper discusses the key issues that decision makers need to consider as they evaluate the email, security, and resilience capabilities of Office 365. After reading this analyst perspective completed by Michael Osterman of Osterman Research, we believe you will better understand: Special considerations related to hybrid Exchange and Office 365 email deployments The importance of programmatic security efficacy rather than simple functionality How to ensure business messaging continuity in the context of Office 365 outages Whether third-party backup/recovery is critical for protecting your infrastr
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Mimecast
Published By: AWS     Published Date: Oct 01, 2019
Every so often there is a game changer in technology that completely disrupts how people operate. Over the last six years that game changer has been cloud computing — in the past two years it has been containers (often interchangeably known as Docker).
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AWS
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