app experience

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Published By: SADA     Published Date: Oct 25, 2019
Google commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential return on investment (ROI) enterprises may realize by deploying G Suite. The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of G Suite on their organizations. Google G Suite offers a set of work applications that help organizations transform their businesses. To better understand the benefits, costs, and risks associated with this investment, Forrester interviewed eight enterprise customers with years of experience using G Suite.
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SADA
Published By: F5 Networks Singapore Pte Ltd     Published Date: Sep 19, 2019
"Every kind of online interaction—website visits, API calls to mobile apps, and others—is being attacked by bots. Whether it's fraud, scraping, spam, DDoS, espionage, shilling, or simply altering your SEO ranking, bots are wreaking havoc on websites as well as mobile and business applications. But that’s not all: they’re also messing with your business intelligence (BI). They can skew audience metrics, customer journeys and even ad buys, making business decisions questionable and costly. According to Forrester, ad fraud alone was set to exceed $3.3 billion in 2018. Not all bots are bad. In fact, your business depends on them. Search engine bots, for example, give your web presence visibility and authority online. Other good bots help you deliver better customer experiences—perhaps a chatbot provides instant customer assistance on your site. What’s important is enabling the good bots and blocking the bad ones."
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F5 Networks Singapore Pte Ltd
Published By: ServiceNow     Published Date: Oct 23, 2019
Forrester Consulting determined the Total Economic Impact™ of IT applications—and ServiceNow believes that the results were impressive. The study delivers a framework to evaluate the real world customer experience and economic impact of switching to ServiceNow. Download now.
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servicenow, total economic impact (tei), customer experience
    
ServiceNow
Published By: Oracle     Published Date: Sep 30, 2019
Digital marketing. You hear it everywhere. As you and all your competitors know, it’s: A marketing approach that leverages online channels like email, websites, social media, and display advertising to deliver content that influences opinions and sells products and services. But to effectively execute a digital marketing strategy, you’ll need a marketing automation system that can follow a customer’s lead around the web and offer the best recommendations at the best times to deliver a more relevant "1-to-you" customer experience.
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Oracle
Published By: CloudHealth by VMware     Published Date: Aug 22, 2019
A number of recent surveys indicate that cloud costs are becoming a major concern for businesses, many of whom have found cloud computing to be more expensive than they thought. The surveys align with Gartner’s 2017 prediction that “through 2020, 80% of businesses will overshoot their cloud infrastructure as a service (IaaS) budgets due to a lack of cost optimization approaches”. This could be due to a lack of understanding about cloud pricing, or a lack of knowledge about the full range of measures that can be taken to reduce cloud costs. The one area in which businesses are struggling to control costs more than any other is the hybrid cloud. Analysts attribute hybrid cloud overspend to the complexity of operating a private or public cloud in conjunction with an on-premises infrastructure. Businesses using VMware Cloud (VMC) on AWS don’t experience as much operational complexity in their hybrid environments, but they can still be guilty of overspending. This eBook will offer 6 Ways to
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CloudHealth by VMware
Published By: Google     Published Date: Nov 04, 2019
"As businesses have embraced application development, they have also adopted cloud technologies that provide their teams lesser reliance on hardware. In this sponsored Economist Intelligence Unit report, we look at the real-life experiences of over 1,000 business executives and understand the importance of close alignment between development teams, C-suite, and the wider business. Read the report and find out how you can manage application development to unlock its full potential."
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database servers, cloud database, application infrastructure, cloud database, data integration
    
Google
Published By: Tricentis     Published Date: Aug 19, 2019
The way that we develop and deliver software has changed dramatically in the past 5 years—but the metrics we use to measure quality remain largely the same. Despite seismic shifts in business expectations, development methodologies, system architectures, and team structures, most organizations still rely on quality metrics that were designed for a much different era. Every other aspect of application delivery has been scrutinized and optimized as we transform our processes for DevOps. Why not put quality metrics under the microscope as well? Are metrics like number of automated tests, test case coverage, and pass/fail rate important in the context of DevOps, where the goal is immediate insight into whether a given release candidate has an acceptable level of risk? What other metrics can help us ensure that the steady stream of updates don’t undermine the very user experience that we’re working so hard to enhance? To provide the DevOps community an objective perspective on what quality
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Tricentis
Published By: Group M_IBM Q4'19     Published Date: Oct 25, 2019
Is your file transfer infrastructure equipped to meet today’s business demands? Read four keys you can apply to dramatically improve the security, auditability, service delivery, and scalability of your file transfer operations in order to deliver exceptional customer experiences. You’ll learn why it’s critical to: • Make data visible where it is in the network • Reduce or eliminate ad hoc use of FTP • Build scalability into your file transfer system • Monitor data transfers from beginning to end
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Group M_IBM Q4'19
Published By: Rackspace     Published Date: Nov 06, 2019
Insights into avoiding migration regret amongst CxO’s: The decision to move business workloads and applications to the cloud impacts all parts of the business and isn’t a decision isolated to the IT team. Our latest research study on the different motives, concerns and experiences of executive peers and business stakeholders when securing buy-in for a strategic IT move found 97% of C-level executives in ANZ suffered from migration regret during their first cloud migration. Packed with telling hindsight, over 200 c-suite executives shared their expectations and experiences during the cloud migration journey. They reveal what they would have done differently - namely enhanced communication and a clear plan of action - and offer practical advice to help others get buy-in internally and secure funding to support a move to the cloud.
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Rackspace
Published By: IBM APAC     Published Date: Sep 30, 2019
Digital technology is changing the financial services industry rapidly with automated process, AI insights, customized experiences, new operating models and next generation applications. In such a scenario how should banks innovate and stay ahead of the game? This e-book will provide you the best strategies and recommendations for modernizing your IT infrastructure and operations. You’ll learn how to lead disruption and manage rapid change for your bank, its operations and its customers. Here are the five key takeaways: • Personalize customer experiences by maximizing your data • Borrow strategies from open banking and new business models • Step up your security game • Drive innovation from the inside out • Design an agile infrastructure to support participation in new digital marketplaces Find out more in the e-book.
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IBM APAC
Published By: Jamf     Published Date: Aug 06, 2019
Hobson & Company (H&C), a leading research firm focused on total cost of ownership (TCO) and return on investment (ROI) studies, conducted independent research and found that a proven Apple device management solution delivers a quick and compelling ROI to both large and small enterprises. • Simplifying IT management o 90% reduction in time spent managing apps o 80% reduction in time spent provisioning • Improving end-user experience o 60% reduction in end-user productivity loss o 15% reduction in volume of help desk tickets • Mitigating risk o 90% reduction in time spent creating inventory reports o 65% reduction in time spent managing policy and setting changes
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Jamf
Published By: Jamf     Published Date: Oct 18, 2019
Today’s students are accustomed to leveraging technology as part of their education. For in-class and at-home learning, many are leveraging 1-to-1 iPad programs. For many more, a computer lab is made available to offer access to educational materials. Labs are a cost-effective and efficient way to ensure students have access to a computer with the apps they need to be successful, saving students and parents the cost of purchasing computer hardware and software. Labs ensure digital equity for students who would not otherwise be able to afford these luxuries. And, many school computer labs are Mac labs. Mac has a longer shelf life than PC, countless educational apps and students simply prefer them. In order to set students up for educational and professional success, K-12 schools need to equip students with secure technology and a customized experience when they sit down at any computer in the lab.
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Jamf
Published By: Quantum Metric     Published Date: Oct 18, 2019
At Quantum Metric, helping companies improve digital customer experience is our passion. We’ve harnessed the learnings and observations we’ve had across dozens of Fortune 500 organizations to develop a methodology that companies can use to achieve meaningful results quickly - helping leadership and teams highlight the lowest hanging fruit in their organizations. The principles for our guide are: Be Easy to Understand. Five clear steps with specific goals and outcomes. Provide Value from Day One. No month-long assessments required. Deliver Quantifiable Outcomes. Clear, objective, and measurable improvements. Be Consistent. Produce repeatable results. Be Universal. Applicable to a wide-variety of businesses and situations. Using the concepts illustrated within this methodology, digital teams from every industry have been able to consistently deliver stellar customer experiences that encourage and maintain long term brand loyalty.
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Quantum Metric
Published By: ALE USA, Inc     Published Date: Nov 01, 2019
Today, most students in primary and secondary schools have never experienced life without the internet or smartphones. This reality is reflected in the classroom where digital learning processes and experiences are enhancing traditional textbooks and upending conventional classroom teaching methods. Online lessons, testing and assessments are now part of most curricula. Laptops, tablets and smartphones have become primary instruction tools for students, who are downloading an increasing number of online apps to enhance their digital learning experience. Teachers and lecturers alike rely on robust, reliable Wi-Fi across their campus to access the full range of teaching tools available to them.
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ALE USA, Inc
Published By: Iovation     Published Date: Aug 02, 2019
The digitalization of business processes and the advent of mobile computing have given rise to the next generation of fraud. Cybercriminals have a variety of tools and techniques—as well as opportunities—to steal money and services. Furthermore, traditional fraud prevention tools often fail to stop this fraudulent activity. Companies need a new approach to fraud prevention—one that stops fraud early and preserves the user experience. Companies with an online presence must have the ability to: Detect and respond to fraudulent activity before incurring losses Leverage human insight and machine learning to identify advanced fraud Work with other fraud analysts to identify larger fraud trends and stop cybercriminals on a global scale Block more fraud while reducing fraud prevention costs This book explores how companies can leverage a next-generation fraud prevention solution to stop more fraud while reducing costs and providing a positive user experience for trusted customers.
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Iovation
Published By: Adobe     Published Date: Oct 24, 2019
Digital transformation isn’t just about speeding up manual processes. It’s about improving customer and employee experiences. Adobe Document Cloud for Office 365 that includes Adobe Acrobat DC, Adobe Sign, and PDF services, integrates seamlessly with your existing business applications such as Microsoft Office and SharePoint. With this integration, you can convert paper-based processes to compelling digital experiences that impress customers and help employees work and collaborate faster. See how Adobe can help you accomplish more in less time.
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Adobe
Published By: Five9     Published Date: Oct 29, 2019
It’s become abundantly clear that the cloud is no longer the future— but the new normal. Enterprises rely on cloud computing for web-based meetings, email, file sharing, and more every day to reduce costs and administrative burdens while enhancing productivity. With the wealth of benefits to be gained by moving to the cloud—including speed of deployment, cost-efficiencies, and easy scaling—it’s no wonder the shift toward all things virtual has been so pervasive and swift. What’s more, as the cloud has matured, the potential drawbacks that once made enterprises hesitant to make the move are disappearing. Security is now robust, application integration happens with ease, and reliability is a given, not a question mark. So now that the cloud has become not just viable, but essential, to stay competitive in a rapidly changing world, it’s time to explore how the cloud can significantly improve your contact center operations and customer experiences. This paper will provide one compelling
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Five9
Published By: ttec     Published Date: Jul 24, 2019
In this e-book, you’ll discover 1. How next-generation cloud technologies such as customer journey mapping platforms and advanced analytics are poised to transform the customer experience. 2. The top operational and technical challenges that next-generation cloud technologies tackle. 3. Examples of how companies can tap into next-gen cloud technologies to elevate the customer experience.
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ttec
Published By: Genesys     Published Date: Jun 19, 2019
Contact centers often pool agents into large groups of generalists to distribute work evenly. Skills-based routing takes this a step further with specialized groups. But neither approach scales properly to identify all opportunities and drive business outcomes on each interaction. Predictive routing uses artificial intelligence (AI) and machine learning to create balance—meeting targets and giving customers a personalized experience. Read Demystifying AI: Creating an AI partnership that maximizes business results to learn how predictive routing systematically: Evaluates historical and real-time data to make predictions; Makes the best customer-agent match to drive desired outcomes; Keeps agents engaged and reduces handle times.
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Genesys
Published By: MuleSoft     Published Date: Jun 27, 2019
Banks of all sizes, from multinational firms to regional credit unions, face unparalleled pressure to digitally transform in the face of evolving customer expectations. Learn how a top 10 bank partnered with MuleSoft to address these pressures by developing an application network to rapidly modernize legacy systems, digitally transform mortgage lending, and accelerate Salesforce implementation. Read this whitepaper to learn: How banks can leverage APIs to accelerate integration between core banking systems, legacy applications, and modern SaaS endpoints. The step-by-step approach a top 10 bank took to build a Center for Enablement (C4E) and transform their SDLC to accelerate application development. How the bank created unified customer experiences across different product lines, from mortgages to wealth management, across in-person, and digital engagement channels.
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MuleSoft
Published By: Submittable     Published Date: Nov 06, 2019
Submission management software empowers organizations to utilize one platform for all their application and review needs. No matter the department, from marketing to development, it provides distinct advantages to teams collecting and processing any type of application. Today, users expect a smooth, intuitive submission experience, making it imperative for organizations to provide a streamlined process. All relevant parties should have the ability to submit the proper documents or materials, and all reviewers should be able to see applications in an organized and succinct manner. Choosing the right applicant is faster and easier if you have a strong, clear review process and the tools for reviewers to communicate with each other. When your reviewers are in order, you know your applicants are in good hands and the best submissions will be found. In this eBook you’ll learn how to: - Set up an excellent review team - Run an efficient review process - Effectively communicate with appl
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Submittable
Published By: Submittable     Published Date: Nov 07, 2019
Submission management software empowers organizations to utilize one platform for all their application and review needs. No matter the department, from marketing to development, it provides distinct advantages to teams collecting and processing any type of application. Today, users expect a smooth, intuitive submission experience, making it imperative for organizations to provide a streamlined process. All relevant parties should have the ability to submit the proper documents or materials, and all reviewers should be able to see applications in an organized and succinct manner. Choosing the right applicant is faster and easier if you have a strong, clear review process and the tools for reviewers to communicate with each other. When your reviewers are in order, you know your applicants are in good hands and the best submissions will be found. In this eBook you’ll learn how to: - Set up an excellent review team - Run an efficient review process - Effectively communicate with appl
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Submittable
Published By: Mcorp Consulting     Published Date: May 12, 2009
Learn how a deep understanding of touchpoints - and the ways they drive customers closer to you (or farther away) - can improve acquisition, retention and loyalty, create better customer experiences, strengthen relationships and boost your bottom line. (Plus 5 steps for leveraging touchpoints to profit from better customer relationships.)
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mcorp, customer experience, relationship lifecycle, loyalty, retention, bottom line, touchpoint marketing, touchpoint mapping, touchpoint management, touchpoint agency, customer experience strategy, customer journey mapping, touchpoint management, customer experience measurement, customer mapping, customer satisfaction measurement, crm
    
Mcorp Consulting
Published By: Mcorp Consulting     Published Date: Feb 17, 2010
See how the landscape of customer experience is being altered forever, as touchpoints continue to drive shifts in distribution, feedback and marketing channel control. In this whitepaper, you'll learn how making your touchpoints stronger, faster and smarter today will mean increased profits and stronger market positions tomorrow. (Plus 7 specific steps any company can take to improve customer experience today.)
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mcorp, customer experience, relationship lifecycle, loyalty, retention, bottom line, touchpoint marketing, touchpoint mapping, touchpoint management, touchpoint agency, customer experience strategy, customer journey mapping, touchpoint management, customer experience measurement, customer mapping, customer satisfaction measurement, crm
    
Mcorp Consulting
Published By: HPE APAC     Published Date: Jun 16, 2017
The bar has been raised higher than ever, and the role of IT is evolving to meet it. As a result, IT must support applications and services that make it possible for the business to provide new, diverse customer experiences while generating expanding revenues via the emergent crown jewels of business: big data, cloud, and mobility. Read on to find out more.
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HPE APAC
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